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Reviews of Quality Inn West Edmonton

2.5 out of 5
Quality Inn West Edmonton
17803 Stony Plain Rd Nw, Edmonton, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 359 out of 1005 reviews" "
Rating 8 - Good. 440 out of 1005 reviews" "
Rating 6 - Okay. 129 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 28 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marzia

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs massive renovation. Not really looking clean or safe. We saw bugs in our room, on the floor, behind the bed, traces on the wall. We asked for a refund and left immediately. Not sure who are the people leaving different reviews. I believed the recent positive reviews first, but not gonna do that again, sadly.
Stayed 1 night in Apr 2024

6/10 Okay

Diana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean
Stayed 3 nights in Apr 2024
Response from FD on 24 Apr 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Amenities
Very lovely stay clean and cosy no complaints at all the breakfast was amazing
Stayed 1 night in Apr 2024
Response from MD on 15 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. Great friendly staff and rooms were very clean!
Stayed 1 night in Apr 2024
Response from FD on 15 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

6/10 Okay

Nirma

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from MD on 15 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately when i checked in and went to my room, the door latch was holding the door open and someone was still occupying the room, so when i went back to the lobby, the staff was able to get me a room that was ready to rent. Onlybreal issue i had.
Stayed 2 nights in Apr 2024
Response from FD on 15 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

10/10 Excellent

Danille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MD on 12 Apr 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an actual security guard on site, very clean and friendly
Stayed 2 nights in Mar 2024
Response from FD on 8 Apr 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

8/10 Good

Adiel

Travelled with family
Liked: Property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the very reasonable price we were quite surprised at how much we enjoyed our stay. It is an older hotel that has been nicely renovated. Our favourite things were how extremely clean the room was, and a good breakfast. We would certainly stay here again.
Stayed 2 nights in Apr 2024
Response from FD on 8 Apr 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

6/10 Okay

Stephanie

Travelled with family and small children
Walls seemed to be very thin, we could hear everything from the rooms around us. Beds very uncomfortable.
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from MD on 8 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

10/10 Excellent

kam yuet

Stayed 2 nights in Apr 2024
Response from FD on 25 Apr 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

8/10 Good

Shao Tao

Travelled with family
Location is good
Stayed 1 night in Mar 2024
Response from MD on 3 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

6/10 Okay

Cesar

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Poor breakfast, fitness area in bad conditions.
Stayed 4 nights in Mar 2024
Response from FD on 3 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MD on 2 Apr 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

8/10 Good

Vitalii, Fort McMurray

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay. I guess to stay here again
Stayed 1 night in Mar 2024
Response from MD on 1 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

2/10 Terrible

Kenneth, Spanish lookout

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets were nasty. Blood stains and hairs on bed sheets. Went to front desk and waited 20 minutes for someone to attend. Was horrible experience.
Stayed 1 night in Mar 2024
Response from MD on 1 Apr 2024
Thank you for providing a review following your stay with us last week. By your review score, I see that our hotel was not to your liking and I am sorry to hear that. On behalf of our entire team, I apologize for failing to exceed your expectations. Again, thank you for your time and valuable feedback.

8/10 Good

LIU

Stayed 1 night in Mar 2024
Response from FD on 22 Apr 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

8/10 Good

Nadine

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from MD on 1 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

6/10 Okay

Heidi

Travelled with partner
Liked: Staff & service
Room was not as it appeared in pictures online.
Stayed 1 night in Mar 2024
Response from MD on 31 Mar 2024
Thank you for providing feedback and for completing our survey regarding your recent stay with us.Your feedback is very important and I assure you that we will use this information to create enjoyable experiences for all of our guests.We hope you will keep us in mind for future trips to Edmonton and we hope to see you again soon!Sincerely,

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MD on 31 Mar 2024
Thank you for providing feedback and for completing our survey regarding your recent stay with us.Your feedback is very important and I assure you that we will use this information to create enjoyable experiences for all of our guests.We hope you will keep us in mind for future trips to Edmonton and we hope to see you again soon!Sincerely,

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the property being older, it was clean and a warm breakfast was included which is nice.
Stayed 1 night in Mar 2024
Response from MD on 31 Mar 2024
Thank you for providing feedback and for completing our survey regarding your recent stay with us.Your feedback is very important and I assure you that we will use this information to create enjoyable experiences for all of our guests.We hope you will keep us in mind for future trips to Edmonton and we hope to see you again soon!Sincerely,

10/10 Excellent

Sylvia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to and really like the very friendly staff and their knowledge of this property and surrounding area
Stayed 1 night in Mar 2024
Response from MD on 28 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

Zohra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024
Response from MD on 27 Mar 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

MT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Fast check-in and check-out service. Easy parking and convenient location
Stayed 2 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

SUSIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 24 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast. A great place to stay.
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to West Edmonton mall. However, the rest of the community is also worth exploring. The staff was excellent.
Stayed 3 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

Teodora

Travelled with family and small children
Liked: Cleanliness, amenities
Clean room, quiet place
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

8/10 Good

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean in the room. The hallways could use a rug shampoo. But overall. I’d stay there again
Response from Front Desk on 17 Mar 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

6/10 Okay

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and I like no carpet but updated vinyl flooring, fitness room really small, was very noisy with kids slamming doors a running in hall at 3:00am, other then that was a good stay
Stayed 4 nights in Mar 2024
Response from Front Desk on 17 Mar 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

8/10 Good

Ricky

Stayed 1 night in Mar 2024
Response from FD on 8 Apr 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

6/10 Okay

Robert

Business traveller
Liked: Cleanliness
Disliked: Amenities
Nothing special
Stayed 3 nights in Mar 2024
Response from Front Desk on 17 Mar 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

8/10 Good

Mothukuri

Liked: Cleanliness, staff & service
Will give my High five for housekeeping. They kept the room clean. Stay was worth for the price paid. Only suggestion is, plates were not clean in the breakfast. Bread quality could be better.
Stayed 2 nights in Mar 2024
Response from Front Desk on 14 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

Gay, Prince Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast near wem
Stayed 2 nights in Mar 2024
Response from Front Desk on 13 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

shauna

Stayed 1 night in Mar 2024
Response from MD on 2 Apr 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was exceptional. Price of the room was great. We had a king suite and found it to be one of the best we have ever experienced.
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and check-in was fast.
Stayed 3 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

6/10 Okay

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were clean and comfortable. The reason I booked there was because I called ahead of time and asked if each room had an Ethernet port, so that I could hardwire my laptop. Front desk agent said confidently that there is ethernet. Once I arrived to the room itself, ethernet port was completely absent from the room. And the WiFi is pretty slow. So that is a big complaint from me.
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
Thank you for completing our survey following your stay with us.By the survey score, I am so happy to see that you enjoyed the hotel and would consider staying with us again.We really appreciate your feedback and your business!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for location and price
Stayed 1 night in Mar 2024
Response from Front Desk on 10 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great to have a breakfast option.
Stayed 2 nights in Mar 2024
Response from Front Desk on 10 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

2/10 Terrible

Leanne

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the city as I had a surgery done. We checked in and the next day I had surgery. My husband spent another night. After a long day he just wanted to chill…. As he is sitting on the toilet the bathtub starts filling up with I don’t even want to guess. They give him a difference room. He finally transferred everything to the new room gets settled turns TV on and can’t change the channels. He phones the front desk 10 times no answer. He phoned every number that was listed by the phone. This is a horribly run hotel and really feel I should receive my money back at least for the one night. And they did not even try to make it right !
Stayed 2 nights in Mar 2024
Response from Front Desk on 10 Mar 2024
Thank you for providing feedback and for completing our survey regarding your recent stay with us.Your feedback is very important and I assure you that we will use this information to create enjoyable experiences for all of our guests.We truly understand the inconvenience of room move but it is one of the fastest way to timely resolve it for the comfort of our guests .Also , there seems to be a serious misunderstanding with regards to the communication as all our staff is well trained to deliver superior customer service and to resolve the issue .However , we shall certainly address it and implement measures as required .We hope you will keep us in mind for future trips to Edmonton and we hope to see you again soon!Sincerely,

8/10 Good

BRANDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It took a while to navigate our way to this property as the roadways around it were one way. Excellent customer service began our stay at front desk. The check in went smoothly and we were lucky enough to park in one of a few plug-in stalls during very cold weather. Rooms were basic with comfy beds/pillows. Our alarm clock didn’t work and the hot/cold heater under window blew a lot of dust when we turned it on. Otherwise our stay was good for the price paid. Thank you!
Stayed 2 nights in Feb 2024
Response from Front Desk on 4 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

Stan T

Business traveller
Liked: Property conditions & facilities
All great.
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel is a little dated however clean and comfy.
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you for providing feedback and for completing our survey regarding your recent stay with us.Your feedback is very important and I assure you that we will use this information to create enjoyable experiences for all of our guests.We hope you will keep us in mind for future trips to Edmonton and we hope to see you again soon!Sincerely,

8/10 Good

Jenaya

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this hotel is pet friendly and plenty complimentary coffee as often as I like. The free breakfast was nice though I wish there were more options for hot food daily rather than rotating items and keep the waffle maker out at all times and maybe get another one for busier times as the waffles were lovely so I was sad to see on my last morning it wasnt an option. Its better than the french toast that was offered in lieu. Bacon should always be offered, the sausage patties arent very good in my opinion.
Stayed 3 nights in Feb 2024
Response from Front Desk on 3 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.

10/10 Excellent

wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What amazes me is they remembered i had stayed there years ago and had left my ipod which they returned to me at breakfast! Staff is kind caring and very helpful
Stayed 2 nights in Feb 2024
Response from Front Desk on 2 Mar 2024
We were delighted to know that you experienced exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests. We use this information to make improvements where necessary and it also serves as an incentive to our employees. We look forward to seeing you again.