We often book for the convenience & accessibility to the mall. Customer service is fantastic, with front desk, porters, phone service & housekeeping. We also got a good deal as we booked way ahead of time. As always, there’s always more room for improvement! Our room is pretty basic, but allowed 5 of us to be comfortable with the bunk bed. The room smelled kinda musty & damp, as we figured there was no fan option in the bathroom. There was also some lag in communication with the person I was able to text with in the beginning. Check in/out can be time consuming if you don’t plan ahead, and this hotel seriously needs more elevators. Otherwise, hopefully in the future we can book a theme room, for a good deal.