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Reviews of Best Western Cedar Park Inn

2.5 out of 5
Best Western Cedar Park Inn
5116 Gateway Blvd, Edmonton, AB

Reviews

7.2

Good

Rating 10 - Excellent. 348 out of 1141 reviews" "
Rating 8 - Good. 333 out of 1141 reviews" "
Rating 6 - Okay. 199 out of 1141 reviews" "
Rating 4 - Poor. 126 out of 1141 reviews" "
Rating 2 - Terrible. 135 out of 1141 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Travelled with family
Liked: Amenities
Limited breakfast selection.
Stayed 5 nights in May 2024
Response from rb on 22 May 2024
Dear Brian,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Kathleen, BONNYVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a few restaurants behind the hotel. Quite noisy though during the day because it's on the main road.
Stayed 2 nights in May 2024
Response from rb on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Ann

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was very clean and the room was comfortable, but when we arrived two of the three elevators didn't work and when we checked out all three elevators were not working. Our room was in the fourth floor and there was no hotel staff to help us carry out luggage down 4 flights of stairs. I have a heart condition and cannot walk up 4 flights and certainly cannot carry heavy luggage down again. This is unacceptable. Will not book at this hotel again.
Stayed 2 nights in May 2024
Response from rb on 22 May 2024
Dear AnnThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from rb on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Front desk people were amazing and helpful and friendly.
Stayed 2 nights in Apr 2024
Response from rb on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the Front Desk people were so amazing. Convenient spot for shopping and breakfast was good.
Stayed 1 night in May 2024
Response from rb on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. Would recommend
Stayed 4 nights in May 2024
Response from rb on 14 May 2024
Dear AllanThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, lobby, nice clean and comfortable room, good washroom. I would recommend visiting there.
Stayed 1 night in May 2024
Response from rb on 14 May 2024
Dear NataliiaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Brock

Travelled with family and small children
Liked: Amenities
The breakfast was terrible. Also, the area around the outside had broken glass in the rocks.
Stayed 2 nights in May 2024
Response from rb on 13 May 2024
Dear Brock,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Garnet

Liked: Amenities
Close to everything
Stayed 2 nights in May 2024
Response from rb on 13 May 2024
Dear GarnetThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from rb on 13 May 2024
Dear SeanThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Nedia, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 5 nights in May 2024
Response from rb on 13 May 2024
Dear NediaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Judy

Clean room, nice check in service, good on site restaurant - let us use our breakfast coupon even though we were past the breakfast hours. A really good breakfast!
Stayed 1 night in Apr 2024
Response from rb on 13 May 2024
Dear JudyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Renato

Travelled with partner
Everything is excellent especially their front desks
Stayed 2 nights in May 2024
Response from rb on 13 May 2024
Dear RenatoThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Tanweer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from rb on 13 May 2024
Dear TanweerThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Elaine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the complementary breakfast which could have better options for bread choices.
Stayed 4 nights in May 2024
Response from rb on 13 May 2024
Dear ElaineThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Mari

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from rb on 13 May 2024
Dear MariThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High traffic area kind of tough for getting in and out is all other then that it was great.
Stayed 1 night in May 2024
Response from rb on 9 May 2024
Dear GeraldThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

2/10 Terrible

Gary

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms had hair and dirt. Asked for a new room they said no. Checked out early. The wouldn’t refund me for the days I wasn’t going to be there. Would never go back.
Stayed 2 nights in May 2024
Response from rb on 9 May 2024
Dear Gary,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
I like the cleanliness of the hotel room and quietness of the floor where we checked-in. What i didn’t like is the smell of the carpet. The carpet is outdated and with smell, but we did not bother at all. Also, i was expecting a buffet breakfast, but it wasn’t. You will choose your breakfast from the menu.
Stayed 2 nights in Apr 2024
Response from rb on 9 May 2024
Dear NelsonThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location
Stayed 1 night in May 2024
Response from rb on 7 May 2024
Dear JohnThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

kim

Stayed 2 nights in Apr 2024

2/10 Terrible

Larry

Stayed 2 nights in Apr 2024
Response from rb on 22 May 2024
Dear LarryThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful 3-night stay in April 2024.
Stayed 3 nights in Apr 2024
Response from rb on 7 May 2024
Dear KennethThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from rb on 7 May 2024
Dear MikkoThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Shvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western Hotels never let me down. They are clean, the staff is always wonderful, and they ensure their guests are safe. Parking is tight at this location.
Stayed 2 nights in Apr 2024
Response from rb on 29 Apr 2024
Dear Shvonne,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rb on 30 Apr 2024
Thank you.

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel. Staff were friendly. Checking in took a bit longer. A homeless man came in on Friday night and was trying to sleep in the stairwell. It was very hard to find parking in the evenings. Make sure you lock your vehicle!
Stayed 2 nights in Apr 2024
Response from rb on 29 Apr 2024
Dear Alicia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Chloe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, lobby was nice and clean. Would definitely book again!
Stayed 1 night in Apr 2024
Response from rb on 29 Apr 2024
Dear Chloe,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Sarah

Stayed 1 night in Apr 2024
Response from rb on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rb on 29 Apr 2024
Dear Denise,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like how the hotel is very private, need room key in order to use the elevator, as well as even the staires to enter the hallways to the individual room area. .
Stayed 1 night in Apr 2024
Response from rb on 29 Apr 2024
Dear Tanya,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Arwen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fitness space could use some upkeepband updating but the hitel was clean, quiet and comfortable. My bed was great
Stayed 2 nights in Apr 2024
Response from rb on 29 Apr 2024
Dear Arwen,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Brenda

Stayed 1 night in Apr 2024
Response from rb on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked Best Western Cedar Park Inn
Stayed 1 night in Apr 2024
Response from rb on 29 Apr 2024
Dear Beth,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

JANE

Travelled with partner
Liked: Property conditions & facilities
The hotel was nice and it was an ok breakfast that was included. The only issue we had was our room was very warm and there was no ac or it wasn’t working so we didn’t sleep very well. We were very late checking in so we just wanted to go to bed.
Stayed 1 night in Apr 2024
Response from rb on 29 Apr 2024
Dear Jane,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

Lynne

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
sink plugged, burnt out lights...very dated and felt sketchy
Stayed 1 night in Apr 2024
Response from rb on 24 Apr 2024
Dear LynneThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robin on 24 Apr 2024
Dear Lisa, Thank you very much for your review. We hope to see you again soon. Sincerely

8/10 Good

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was amazing, I believe her name was Anna, She was very nice and knowledgeable. The only Negative was I called a week ago when I booked the room and was told by the front desk attendant I could use a debit card to put a damage deposit on the room only to find out I needed to use cash. Lucky they have 2 atms on site, but a charge to use. Other then that checking in was wonderful experience
Stayed 1 night in Apr 2024
Response from rb on 23 Apr 2024
Dear NickThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Rejean

Travelled with family and small children
Liked: Cleanliness
Lack of pool options for the kids should be noted. Also no hot tub. Also the weekends when it is busy needs to be Buffett style in the restaurant. Having to wait to be served by an understaffed restaurant with 3 young kids was not ideal.
Stayed 5 nights in Mar 2024
Response from rb on 22 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Mohinder

Liked: Cleanliness, amenities, property conditions & facilities
Service is not good at all. I believe crew done know how to manage the breakfast area and service.
Stayed 2 nights in Apr 2024
Response from rb on 22 Apr 2024
Dear MohinderThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

Vickie

The hotel bar closes at 10pm The continental breakfast was cold, without flavor, the wait staff was rude and inefficient The hotel room was to hot I had to ask 3 times for towels ( they left one bath towel for 4 people) They had to be told to straighten the room on saturday morning Our neighbouring hotel room was fighting most of friday night. Outside we could not walk outside the front door or open our window in the hotel room without the stench of Marijuana There was garbage all over the grounds One of the elevators was out of service Pool was small and we had to request towels each time we were down there Teenagers were smoking pot in the fitness room Will never stay there again!
Stayed 2 nights in Apr 2024
Response from rb on 22 Apr 2024
Dear VickieThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Karen

Liked: Cleanliness, staff & service
Hair dryer didn’t work. An old hotel
Stayed 1 night in Apr 2024
Response from rb on 22 Apr 2024
Dear KarenThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy parking
Stayed 1 night in Apr 2024
Response from rb on 22 Apr 2024
Dear DouglasThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

T

Travelled with partner
Disliked: Cleanliness
i booked my stay a couple weeks ahead and when my boyfriend and i arrived in town for our stay to celebrate his birthday the room was not clean. the bed was stripped and the dirty sheets were still sitting on the desk with food and other stains on them. bathroom sink and shower had a hard time draining just from brushing our teeth. also steer clear of the vending machines cuz it took our money multiple times without giving us a drink/snack
Stayed 1 night in Apr 2024
Response from rb on 22 Apr 2024
Dear TThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

maryann

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 2 nights in Mar 2024
Response from rb on 22 Apr 2024
Dear MaryannThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Amy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from rb on 22 Apr 2024
Dear AmyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Joseph Nhoel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was ok. we came early when we checked in but they told us to wait and it was alright.the next day when we used the stairs it was smelled urine.and it was disgusting.
Stayed 2 nights in Apr 2024
Response from rb on 18 Apr 2024
Dea JosephThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Stormy

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from rb on 18 Apr 2024
Dea StormyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Joylynne

Travelled with partner
Liked: Staff & service, property conditions & facilities
I like that this hotel was closed to everything such as restaurants, gas station, and shopping. I didn't like the breakfast and the pool. The breakfast didn't have real eggs and pool I was expecting a hot tub.
Stayed 6 nights in Apr 2024
Response from rb on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn