All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property is at such ideal location. Further the staff was really nice and cooperative. The apartment itself was really really great!!
Muhammad
Stayed 1 night in Mar 2024
Response from Stewart Hotel Manager on 5 Apr 2024
Dear Muhammad, Thank you for sharing your positive feedback about the property and staff at the ideal location. I'm glad to hear that you had a great experience with the apartment. We hope to see you again soon.
8/10 Good
Erik Blair
Travelled with partner
30 Mar 2024
It was close to most amenities and attractions in the city centre. Staff was wonderful and friendly.
Needs sharp kitchen knives; we had 2 twin beds pushed together and they kept sliding apart during…
Shower had a little mildew in the corners.
The fan was a welcome addition on warm days.
Overall a very nice place to stay.
Erik Blair
Stayed 6 nights in Mar 2024
Response from Stewart Hotel Manager on 5 Apr 2024
Dear Erik, Thank you for providing detailed feedback about your experience at the property. I'm glad to hear that the location was convenient and that the staff was friendly. Your comments about the kitchen knives, twin beds, mildew in the shower, and the fan are duly noted. Your feedback will be valuable for improving the overall experience for future guests.
Good, modern and spacious apartment within walking distance of Haymarket station. Pubs and restaurants nearby. Would stay again.
Catherine
Stayed 1 night in Jan 2024
Response from Stewart Hotel Manager on 5 Apr 2024
Dear Catherine, Thank you for sharing your positive experience with the modern and spacious apartment near Haymarket station. It's great to hear that the location was convenient with pubs and restaurants nearby. I'm glad to know that you would consider staying again.
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.
8/10 Good
Marianela
Travelled with family
26 Dec 2023
Liked: Staff & service, amenities
The location of this property is great-it is close to bus lines and the train station (Haymarket). The property itself is not the newest or the cleanest but it works. You get a small apartment with plenty of room to move around.
Marianela
Stayed 3 nights in Dec 2023
8/10 Good
Ross
Business traveller
17 Dec 2023
Liked: Cleanliness, staff & service, amenities
Staff were excellent but apartments really need updating, huge apartment with TV and couch at opposite ends of the country!! Worth it if in a group I’d imagine
Ross
Response from Vanessa on 3 Mar 2024
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.
10/10 Excellent
Sharon
Travelled with partner
9 Dec 2023
Great customer care
Sharon
Stayed 1 night in Dec 2023
Response from Martyna on 15 Dec 2023
Dear Sharon,Thank you for taking time to provide us with your feedback and for choosing StayCity WestEnd for your recent stay. I am happy you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests are genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon ! Kind regards,MartynaOperations Manager
Hi Nicholas, Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon. Best regards, Staycity Team
The apartment was spacious and clean and quiet, with a comfy bed. It was in a great location near Haymarket and short walk to Edinburgh old town. I really enjoyed my stay and will use staycity apartments in future.
Verified traveller
Stayed 3 nights in Nov 2023
Response from Jed on 23 Nov 2023
Hi,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
Hi Winyfred,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
I just want next time there is tooth paste and shampoo inside the bathroom
Jerome
Stayed 1 night in Nov 2023
Response from Jed on 19 Nov 2023
Hi Jerome,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
4/10 Poor
Tyra
3 Nov 2023
Tyra
Stayed 2 nights in Nov 2023
Response from Jed on 29 Nov 2023
Hi Tyra,Thank you very much for taking the time to write your review. I passed on your remarks to my management to improve our service and deliver a better guest experience in the future. We wish you all the best,Staycity Team
Hi,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
Hi Kier,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
Hi Xuehua,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
8/10 Good
Helen
5 Oct 2023
Helen
Stayed 1 night in Oct 2023
Response from Vanessa on 6 Oct 2023
Hello Helen,Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. We are aiming to improve our service and deliver a better customer experience.Best wishes,Staycity Team
8/10 Good
Jelyne
2 Oct 2023
Jelyne
Stayed 2 nights in Sep 2023
Response from Jed on 3 Oct 2023
Hello Jelyne,Thank you very much for your review. We are happy to hear you enjoyed your stay. We wish you all the best and are looking forward to seeing you again soon!Kind regards,Jed
8/10 Good
Jason
Travelled with partner
11 Sept 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall the stay was a good standard. However, the shower leaked water which had damaged the base boards and kitchen floor. There was also a smell of damp in the shower.
Jason
Stayed 2 nights in Sep 2023
Response from Jed on 13 Sept 2023
Hello Jason,Thank you for your review. We are happy to hear you enjoyed your stay with us. I am sorry to hear about these maintenance malfunctions in your apartment. I have shared this info with my manager and maintenance team to ensure such things do not occur in the future.Kind regards,
Check in was easy. Our flight arrived at 7am and we were able to lock our luggage away until our room was ready. We were party of 5 adults. Apartment was spacious and clean and modern. Only item we needed more of was toilet paper which we easily got asking at front desk. Staff were nice and helpful with any questions we had. Location great…easy walk to restaurants and 15-20 minute walk to the castle. We would stay here again.
Sophie
Stayed 7 nights in Aug 2023
Response from Vanessa on 9 Sept 2023
Hello Sophie!Thank you for your positive feedback! It's much appreciated! We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you again!Kind regards,Staycity Team
8/10 Good
Kuldeep
3 Sept 2023
Liked: Cleanliness, staff & service, amenities
The bed is a small and bathroom gate lock is not working.
Kuldeep
Stayed 3 nights in Aug 2023
Response from Jed on 5 Sept 2023
Hi Kuldeep,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. I passed on your remarks to my management to improve our service and deliver a better guest experience in the future. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
Excellent stay for families, great value. Clean, functional, cozy. Fair pricing and excellent staff.
Jack
Stayed 2 nights in Aug 2023
Response from StayCity on 24 Aug 2023
Dear Jack, Thank you for your lovely feedback - we are glad that you enjoyed your stay. We hope to welcome you back in the future! Kind Regards,StayCity
8/10 Good
Christine
17 Aug 2023
Christine
Stayed 2 nights in Aug 2023
Response from Vanessa on 22 Aug 2023
Hello Christine,Thank you for your feedback! It's much appreciated! Best wishes,Staycity Team
Very comfortable and convenient location, walkable to city center. Front desk friendly and accommodating. Spacious apartment with comfortable beds. Would recommend staying here! Only con is the all in one washer dryer unit. There was no setting to wash and dry separately. Used the setting for the least drying cycle to hang up clothes but some of our clothes shrunk!
carlene
Stayed 2 nights in Aug 2023
Response from Vanessa on 14 Aug 2023
Hello Carlene! Thank you for your positive review! We appreciate your feedback and we will pass your remarks to the management, so we can improve our service for the future!Best wishes,Staycity Team
8/10 Good
Meaghan
12 Aug 2023
Meaghan
Stayed 3 nights in Aug 2023
Response from Jed on 3 Sept 2023
Hi Meaghan,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
8/10 Good
Miriam
6 Aug 2023
Liked: Cleanliness, room comfort
Quiet Location
Bathrooms need towel hangers, better lighting and anti slippage strips and handles in shower. Shampoo and conditioner would be nice. A mat to absorb water from shower to flooring would help. Other than this, OK.
Miriam
Stayed 2 nights in Aug 2023
Response from Vanessa on 7 Aug 2023
Hi Miriam! Thank you so much for your positive review. We are glad to hear you enjoyed your stay. I passed on your remarks to my management to improve our service and deliver a better guest experience in the future. We wish you all the best and hope to see you again soon. Best regards, Staycity Team
Hello Tristan,Thank you so much for your positive review! We are so glad to hear you enjoyed your stay with us. We wish you all the best and hope to see you again soon!All best,Staycity Team
8/10 Good
Umera
Travelled with family
1 Aug 2023
Liked: Cleanliness, room comfort
Umera
Stayed 3 nights in Jul 2023
Response from Jed on 2 Aug 2023
Hello Umera,Thank you very much for your review. We are happy to see you enjoyed your stay with us.We wish you all the best and hope to see you again soon.Kind regards,Staycity Team
10/10 Excellent
Wai Ling
22 Jul 2023
Wai Ling
Stayed 4 nights in Jul 2023
Response from Jed on 25 Jul 2023
Hi Wai Ling,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
10/10 Excellent
Anastasia
Travelled with family
14 Jul 2023
Liked: Cleanliness, room comfort
Absolutely will come back again
Anastasia
Stayed 1 night in Jun 2023
Response from Charlotte on 15 Jul 2023
Hi,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
This area is undergoing fast transition from industrial past to hip, gallery-, good cafe-, unique vegetarian restaurants area. 20 min walk to center and to great food and less touristy Bruntsfield area.
Lily
Stayed 7 nights in Jun 2023
Response from Jed on 13 Jul 2023
Hi Lily,Thank you so much for your positive review! We are happy to read your stay was 5/5 !We wish you all the best, and hope to see you again soon!Staycity West End Team
6/10 Okay
Alan
Travelled with group
9 Jul 2023
Bedding wasn’t particularly clean.
The apartment in parts needs a refresh. Bathroom in particular. Shower controls are not the best and finding the correct water temperature wasn’t easy.
Alan
Stayed 2 nights in Jul 2023
Response from Jed on 9 Jul 2023
Hi Alan,Thank you very much for taking the time for writing your review. I passed on your remarks to my management to improve our service and deliver a better guest experience in the future. We wish you all the best,Staycity Team
10/10 Excellent
Wei
1 Jul 2023
Liked: Amenities
Wei
Stayed 3 nights in Jun 2023
Response from Jed on 2 Jul 2023
Hi,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
10/10 Excellent
Jennifer
27 Jun 2023
Liked: Cleanliness, room comfort
Impressed
Holidaying from Australia.
Washing machine was a highlight
Clean facilities
Secure parking
Walking distance to almost everything
Bus service close by
Jennifer
Stayed 2 nights in Jun 2023
Response from Jed on 28 Jun 2023
Hi,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
8/10 Good
Daniel
23 Jun 2023
Daniel
Stayed 1 night in Jun 2023
Response from Jed on 13 Jul 2023
Hello Daniel,Thank you for your review. We are happy to hear you enjoyed your stay with us.We wish you all the best and hope to see you again soon!
10/10 Excellent
Susan
Travelled with family
22 Jun 2023
Liked: Cleanliness, room comfort
Brilliant self catering option
Convenient location. Very clean and well appointed apartment. Excellent if, like us, you prefer self catering to staying in a hotel. Secure underground parking. We drove down from further north so somewhere safe to keep our car was essential. Also very easy to find whether travelling by car or public transport.
Susan
Stayed 2 nights in Jun 2023
Response from Vanessa on 23 Jun 2023
Hi Susan! Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon. Best regards, Staycity Team
Hi Ayesha! Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
Hi Mary,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
10/10 Excellent
Lorna
Business traveller
2 Jun 2023
Liked: Cleanliness, room comfort
Lorna
Stayed 1 night in May 2023
Response from Jed on 8 Jun 2023
Hi Lorna,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
Hi Bruce,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
Apartment was very was good. Good location within walking distance to City Centre. Clean spacious and reasonably quiet. Check in was a bit of a pain, as Check in isn’t until 3pm. We arrived early and were hoping room maybe ready but it wasn’t ready until just after 3pm. Although we did drop our baggage off. I would use again but they have increased prices by a ridiculous amount for next year. For the same dates and for 2 nights same as we had this year the price has increased by a further £150. So won’t be going.
Stuart
Stayed 2 nights in May 2023
Response from Charlotte on 3 Jun 2023
Hi Stuart,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
This was a great stay. Staff were very helpful. Only minor gripes are the heating/cooling did not work very well in our apartment and the washer/dryer instructions in the room were not terribly clear.
Anthony
Stayed 4 nights in May 2023
Response from Charlotte on 3 Jun 2023
Hi Anthony,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. I passed on your remarks to my management to improve our service and deliver a better guest experience in the future. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
8/10 Good
Kerry
21 May 2023
Kerry
Stayed 1 night in May 2023
Response from Jed on 23 May 2023
Hi Kerry,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
10/10 Excellent
mark
Business traveller
14 May 2023
Liked: Cleanliness, room comfort
return stay good
nice apartment, stayed several times, group floor was easy, useful parking
mark
Stayed 2 nights in Apr 2023
Response from Charlotte on 16 May 2023
Thank you for taking the time to leave us a review. We are delighted that you have returned to stay with us and hope we can welcome you again soon.
10/10 Excellent
Trevor
13 May 2023
Liked: Cleanliness, room comfort
Great location 20 min walk into Edinburgh or a 10min bus ride The apartment was well appointed. Bed was comfortable The shower excellent
Trevor
Stayed 4 nights in May 2023
Response from Jed on 13 May 2023
Hi Trevor,Thank you so much for your positive review. We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team
8/10 Good
David
Business traveller
7 May 2023
Liked: Cleanliness, room comfort
Good location for conference centre - parking convenient but beware pigeons
David
Stayed 3 nights in May 2023
Response from Charlotte on 8 May 2023
Dear David, thank you for leaving us a review. We are glad you found the location suitable for your requirements. We thank you for choosing West End Staycity and hope to welcome you again soon.