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Reviews of Royal Ettrick Hotel

3.5 out of 5
Royal Ettrick Hotel
13 Ettrick Road, Edinburgh, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 138 reviews" "
Rating 8 - Good. 54 out of 138 reviews" "
Rating 6 - Okay. 21 out of 138 reviews" "
Rating 4 - Poor. 12 out of 138 reviews" "
Rating 2 - Terrible. 10 out of 138 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
clean room, hotel in a pleasant area of Edinburgh. Cooked breakfast, table service.
Stayed 3 nights in Sep 2017

10/10 Excellent

serena, toronto, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and comfortable
Rooms were clean and updated. Breakfast isn't worth while. However the lunch and dinner menu is very yummy! Just make sure u eat before 8 as they stop serving food at 8:30 pm.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Sep 2017

2/10 Terrible

b1uehoo1igan, Bedford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay away
had to walk past the dirty laundry to get to my room. Room was tired, bed uncomfortable as mattress was solid and pillows too thin. Shower was cold water only (sorry about that was the reception response). Couldn't sit where I wanted for breakfast. I was stuck in the throughfare with my back to the rest of the room. Breakfast was 1 each of egg, bacon, sausage, haggis, tomato. Book elsewhere, I will never stay here again.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay for the better rooms.
Cheap rooms are awful. Attic with a tiny hole in the roof as a "window". Toilet was a sani flow and was so noisy and room was far too hot. I can imagine the better rooms are quite nice though.
Stayed 2 nights in Aug 2017

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay and excellent bus transport to Edinburgh center. 15-20min bus trip.
Stayed 1 night in Jul 2017

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Ettrick
Room was tiny not clean. Couldn't get in the bathroom it was so small I was in room 11 not good.
Stayed 1 night in Jul 2017

6/10 Okay

Ken

Disliked: Cleanliness
Not a "Royal" standard...
Great location.. The room was quite dated & not to the "royal" standard of cleanliness.. It was ok, but I'd probably not go back.
Stayed 1 night in Jul 2017

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel & restaurant in Merchiston
We stopped one night in a family room. Spacious, comfortable, clean. Big bathroom with powerful shower. Louvred window needed attention. Meals were served in the conservatory - breakfast was good and evening meal very good. Restaurant is worth a visit in its own right. Would stay again.
Stayed 1 night in Jun 2017

8/10 Good

Robert

Liked: Staff & service, room comfort
Undiscovered Edinburgh
Lovely little hotel in delightful part of Edinburgh. Very nice food and friendly service
Stayed 1 night in Jun 2017

6/10 Okay

Rosanna

Liked: Cleanliness, staff & service
Fine for overnight
This hotel was fine for overnight as we attended a concert and went shopping. The reception area, hotel toilets, bar and conservatory restaurant were lovely and well looked after. The staff are friendly and helpful. service was great in the restaurant- we had breakfast and food was great and plentiful. The only problem was we booked a twin room which was even confirmed by reception on arrival but it was a very cramped double room with the smallest bathroom I've ever seen. My mum and I are petite and really struggled to move at all. Despite this it was very clean and the room did have everything we needed for an overnight stay.
Stayed 1 night in Jun 2017

6/10 Okay

Ybbob, Fife

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely room
We were upgraded to the James Suite which was lovely with plenty of room for my wife, daughter and myself. Reception staff were good as was the wautress at breakfast but I can't say the same for the afternoon bar staff who were just ( and only just) going through the motions to serve us.
Stayed 1 night in Jun 2017

8/10 Good

dan, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility
Really nice grounds. The beer garden and bar area was alot of fun. The wait staff was excellent. The bad was the room. No windows but had a skylight. Front desk guy did not know how to close the blinds so we had light streaming in all night.
Muscles were awesome
Stayed 1 night in May 2017

4/10 Poor

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2017

2/10 Terrible

raj, ind

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Poor breakfast.
Poor breakfast. No elevator. A lady receptionist was rude

6/10 Okay

Gillian

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Disliked: Cleanliness
Disappointing
Hotel a bit battered and in need of refurb in some of the rooms. I paid same rate as a double but got tiny single room with no bath. Walls scuffed and marked carpet old and worn. Bedding v clean and pleasant. Bathroom tiny, sink cracked, could all do with refurb. Overpriced in general.

6/10 Okay

Amber

Liked: Room comfort
City Break
The hotel was really nice and we really enjoyed our stay, however anytime we went to reception we had to wait a minimum of five minutes for someone to see to us. We also saw staff members lying in the middle of the hall outside our bedroom on their phones. Breakfast could also be bigger and on later.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Excellent stay, nice hotel, comfortable and an easy walk to the city centre about 1 mile away. Good breakfast, and parking. Wifi was poor strength in our room.

2/10 Terrible

Callum

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing, falsely advertised.
The Royal Ettrick would of been a grand place to stay at some point in its history, but no more. It was advertised on hotels.com as a 4 star hotel but when we arrived it is now a 3 star. The room we stayed in was run down which is much like the rest of the hotel. In the room the paint is pealing off the walls, lights don't work, hair in the shower and little information in the room guest book. We stayed 2 nights and only had breakfast there one-time on the second day. The food was good. We never ordered anything off the menu as it is overpriced. If you are just looking for a bed for the night this hotel would suit but I wouldn't like to stay here longer then that really. Disappointing, and the pictures on hotels.com must of been taken when it was first decorated.

8/10 Good

Amanda, Scramento CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice end of trip hotel~
Lovely comfortable room, Luxurious bathroom. Congenial reception. Very nice restaurant... Had dinner and breakfast. Both were delicious.

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great little old world gem
Fabulous. Upgraded to a suite at no extra charge. Great area near Union canal. Restaurant superb.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Great experience staying at this hidden gem.Would return again the public areas are great with everything you need for a stay in Scotlands capital.The staff are on hand.at all times and are very attentive iin carrying out their duties which made for a welcoming stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business trip
Business trip - great place to stay, very clean, staff friendly & restaurant food very good, great breakfast too.

10/10 Excellent

REXFORD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Ettrick
Al together the Ettrick was a good hotel. Mobility was a little difficult as my knees hurt. They however upgraded me to a much nicer and lower placed room on day 2.

8/10 Good

nick, cambridge

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel close to the city with good restaurant
Easy to find, has parking lot, reasonably priced, clean room, close to the city centre, nice food, walls in room a bit shabby due to age of building, wifi quite slow and not always connected

8/10 Good

Sue, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for a single/business guest
Royal Ettrick Hotel is a beautiful, old, charming building with character. I stayed in the single room, which was very clean, comfortable, and had everything I could need. Special thanks to the housekeeping staff who kept my room spotlessly clean and everything topped up during my stay. The breakfast staff were polite and helpful, and it was lovely eating breakfast in the conservatory (even when it was raining!). Fantastic value for a nice room in a safe, quiet location, 20 minutes walk to the city centre.

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Iain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single Traveller Beware
If you are a single traveler beware, some of their rooms are a disgrace I have stayed at this Hotel a number of times and put up with some of the failings however after my last trip in late 2016, I will never darken their door again

10/10 Excellent

mhairi, Shetland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely personal hotel
My sisters and I had a weekend away and stayed in the James suite it was a huge beautiful room with lovely views. Although the hotel is not right in the centre this made it even better it was only a few minutes by taxi from all the most popular destinations but benifited from being set in a quiet residential area. The staff were extremely pleasant and helpful and the food was very good. The comfortable bar meant that you could have a quiet evening without going out of the hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please avoid, not very clean and bad shower pressure. Freezing cold because heater failed.

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hotel with good bar and restaurantarea
Comfortable big room. Handy for bus into city with free parking.evening meal excellent with friendly staff , especially Lisa, in comfortable bar area.bright conservatory with lovely gardens.

6/10 Okay

Robert

Liked: Cleanliness
Good for the price.
Stayed in a small single room which was not like any of the images on website but clean & fine for overnight stay. Breakfast OK.Overall good for the price paid.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location easy parking
Always a pleasure to stay here nice clean hotel friendly staff and great food and beer On my night Restuarant was closed for refurbishment but good to see they are improving and upgrading .

8/10 Good

Vivienne

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff
We were given an upgrade on arrival which was greatly appreciated. All the staff were extremely pleasant, helpful and always with the time for a chat and a smile.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first visit to Edinburgh
Our 2 night stay was great! Staff very friendly and helpful. Breakfast was excellent.

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price..

4/10 Poor

Stevie G, Somerset

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing stay
We stayed over the first weekend of October - we were in room 3. The room itself was large and very clean - with a newly fitted bathroom. BUT no hot water on the days we stayed. The RUDE general manager told us on the first occasion that he had called a plumber - the next day he was dis-believing of us but in the end admitted he had not "over-ridden" the hot water. Seemed to us like he did not expect a complaint and was extremely dismissive of us. The breakfast was lovely - compliments to the chef. Basically an OK hotel - shame about no hot water and shame about the managers attitude.

6/10 Okay

Laurice

Liked: Cleanliness, staff & service
Great Place... Except Our Room
At first glance it's an amazing hotel, but we soon realized the cons tended to outweigh the pros. We stayed in a room on the top floor and there was a huge crack in the wall of the bathroom, with insulation exposed. The window in the bathroom could not be closed all the way, and the frosting was worn off so there was no privacy. We put two pillows in front of it and figured it would be fine, but overnight several bees flew in through the opening, which REALLY complicated our morning. Also, the kind bed was actually two twins pushed together and was not very comfortable. To be fair, we did not bring these issues to the attention of the hotel staff since our stay was short. Perhaps they could have fixed the situation. We also ate at the hotel restaurant and thought the food, drink, and service were superb. Otherwise, the hotel was safe, quiet, friendly, and located very close to the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christine, wigan lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the royal ettric hotel
the hotel was lovely and the staff was very friendly and pleasant the food was really good and the hotel was spotless I would recommend this hotel to anyone

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Richard, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edinburgh hotel on quieter outskirts of city.
This is a lovely hotel built in the traditional stone associated with Edinburgh. It has plenty of character and was beautifully clean. We were upgraded to the St James suite which was beautiful in its grandeur. Staff were, at all times, polite and attentive. It is located about 2 miles from the very centre of Edinburgh (a mile from Haymarket) but is very close to a bus stop with a frequent service, so there was no problem getting to anywhere we needed. We shall very likely use the hotel as our base in the future.

10/10 Excellent

David, Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay. Slept sound good food n parking

10/10 Excellent

Quetura, Louisville,ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. We loved the free parking and big breakfast we would definitely stay here again.

10/10 Excellent

tony, wrexham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food excellent staff
Had a lovely stay the food was excellent the staff could not have done any more to make you feel welcome

4/10 Poor

peter

Disliked: Cleanliness, staff & service, room comfort
Not worth £107!
Reception not manned,had to wait 10 minutes and ask at the bar before being checked in Room small, not vey clean (hairs in bathroom definitely not mine!) No outside window, just a sky lite which wouldn't open. Edinburgh jail probably has more of a view from one of its cells Access to room down a corridor lined with dirty linen in trolleys. Food in bar good, bar service excellent. Breakfast doesn't start until 7:30, so if you an early business meeting, forget it. Won't stay again!