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Reviews of ibis Edinburgh Centre South Bridge - Royal Mile

3 out of 5
ibis Edinburgh Centre South Bridge - Royal Mile
77 South Bridge, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1278 reviews" "
Rating 8 - Good. 478 out of 1278 reviews" "
Rating 6 - Okay. 157 out of 1278 reviews" "
Rating 4 - Poor. 65 out of 1278 reviews" "
Rating 2 - Terrible. 39 out of 1278 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Room was clean, but on the small side. Interesting bathroom, but was clean and worked fine. Staff was helpful. They stored bags for me until I could check in. There was a restaurant and bar. It looked ok, but I neither ate nor drank there, too many options near by. The lobby was pretty drab. The entrance was almost unnoticeable. Good value considering the location
Stayed 1 night in Apr 2024

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was very small & had no working bathroom vent. The entire space turned into a sauna with every shower & there appears to be mold on the ceiling. The hotel in general was great, my daughter’s room was great, the staff was very friendly & helpful, but room 425 has issues.
Stayed 3 nights in Apr 2024

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo, Fontana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice. I like that the hotel have a breakfast option and restaurant.
Stayed 7 nights in Apr 2024

10/10 Excellent

Prince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i arrived before check-in at 3pm, however we offered safe storage of our bags and use of the facilities so we could freely walkabout in Edinburgh. Front desk and restaurant staff were very accommodating.
Stayed 5 nights in Apr 2024
Response from Myrto-Front Office Team Member on 15 Apr 2024
Dear Prince, Thank you for taking the time to review your recent stay! We are delighted to hear that you had a positive experience with our safe storage service and found our staff very accommodating. We always strive to provide excellent service to our guests. We look forward to welcoming you back soon!

10/10 Excellent

Angelette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Myrto-Front Office Team Member on 12 Apr 2024
Dear Angelette,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge and giving us an excellent score!We are glad that you enjoyed your stay, and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Center hotel !
Stayed 2 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Property conditions & facilities
The room was tiny, the bathroom was small and the quality of the bathroom was what would be called “the head” on a small boat. This was completely a no frills hotel for a price that was too high for what was offered. The online listing was misleading. Exceptionally disappointed!!
Stayed 1 night in Apr 2024

6/10 Okay

Susan

First time staying at this hotel chain. It felt sort of like a dorm room, the bathroom was cool but weird. Sort of like a fancy airplane bathroom...hard to explain, but it was fine. Suited the purpose. Functioanl, clean. Would stay again
Stayed 2 nights in Mar 2024
Response from Myrto-Front Office Team Member on 5 Apr 2024
Dear Susan, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the room ambiance and bathroom facilities. We are glad to hear that the room suited your purpose and was functional and clean. We hope to welcome you back soon.

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Cleanliness
It was nice having a restaurant in the hotel. Our room was not the greatest. They gave us a handicap room which I did not ask for. When I went downstairs to tell them they said it was ok they had other handicap rooms available and did not offer to change our room. No carpet in the room, very cold room, and the sink in the bathroom was so low it hurt your back to bend over to use it. Was not happy with this room.
Stayed 3 nights in Mar 2024
Response from Front Office on 13 Apr 2024
Hi Pamela, We are sorry to hear that your stay did not meet your expectations. I just had a look into your booking and the room that you booked was an Standard Twin Room, 2 Twin Beds, Accessible room - this meaning that the bathroom is accessible and wheelchair friendly if needed. In the future when booking, a standard twin room would be what you are after. Once again i do apologies and we hope to welcome you back into the hotel for a more enjoyable stay in the future. Kind regards, Zoe - Front Office

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Myrto-Front Office Team Member on 28 Mar 2024
Dear Morgan, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Mamdouh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Myrto-Front Office Team Member on 27 Mar 2024
Dear Mamdouh, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Rafael, Perry Hall

Travelled with family
Liked: Amenities
Location is great
Stayed 3 nights in Mar 2024

6/10 Okay

Rebecca

Good overall. Just nicer options in the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our quick stay. Would definitely stay here again in the future.
Stayed 1 night in Mar 2024
Response from Myrto-Front Office Team Member on 21 Mar 2024
Dear Lauren,Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile and giving us an excellent score.We are glad that you enjoyed your stay and we are looking forward to welcoming you back again in the future!

6/10 Okay

Donna

Travelled with partner
The staff were friendly & accommodating. The room was basic but it offered teas etc & a hairdryer. We were on the 9th floor & was still kept awake by the loud music.
Stayed 2 nights in Mar 2024

8/10 Good

Brad, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 4 nights in Mar 2024
Response from Myrto-Front Office Team Member on 11 Mar 2024
Dear Brad, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We are delighted that you enjoyed our hotel's central location, and we hope to have the pleasure of welcoming you back again in the future!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a very basic hotel with few comforts in the bedroom. But central and fine for a stay when you won't be spending much time in the hotel. Wide range of choices for breakfast
Stayed 3 nights in Mar 2024
Response from Myrto-Front Office Team Member on 6 Mar 2024
Dear Susan, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the comfort of our bedrooms and will take it into account for future improvements. It's great to hear that you found our location convenient and enjoyed the wide range of breakfast choices. We hope to welcome you back to ibis Edinburgh Centre South Bridge - Royal Mile soon.

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
im disabled and travelling on my own. the staff couldnt have been any nicer. i use a walker and doors were held over for me. so delighted with the a meals and restfull time
Stayed 4 nights in Feb 2024
Response from Eva on 2 Mar 2024
Dear Pauline,Thank you so much for taking the time to leave such a fantastic review! We take great pride in ensuring all our guests feel comfortable and welcome, and your kind words about their attentiveness mean a lot to us.We're especially happy to learn that the accessibility features and our delicious meals contributed to a relaxing and enjoyable time.Thank you again for choosing our hotel, and we hope to welcome you back in the future!Best regards,EvaFO Team Leader

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Toilet is okey
Stayed 1 night in Jan 2024

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 minute walk from Waverly Station and convenient for all attractions, most within walking distance. Friendly helpful staff, comfortable rooms with toiletries, kettle and hospitality tray.
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very walkable to Royal Mile, lots of dining options nearby. Stayed 4 nights and unfortunately housekeeping only cleaned our room once even after we would ask. The bathroom is tiny, but the room was a good size. Because of housekeeping will probably not stay here again.
Stayed 4 nights in Feb 2024

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, very convenient for walking around. Breakfast was good. Took a bit small but in general was good
Stayed 2 nights in Feb 2024
Response from Myrto-Front Office Team Member on 15 Feb 2024
Dear Monica,Thank you for choosing to stay at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your positive feedback regarding our convenient location and good breakfast. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Brenda

Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 3 Feb 2024
Dear Brenda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us if you wish to tell us more about your recent stay.

10/10 Excellent

Carly Pillon

Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 3 Feb 2024
Dear Carly,Thank you for taking the time to review your stay in IBIS Hotel South Bridge and giving us an excellent score!We are delighted that you enjoyed your stay and hope to have the chance of welcoming you again in the future.

8/10 Good

neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, cleanliness, helpful staff
Stayed 2 nights in Jan 2024
Response from Myrto-Front Office Team Member on 28 Jan 2024
Dear Neil,Thank you for choosing ibis Edinburgh Centre South Bridge - Royal Mile for your recent stay. We appreciate your feedback and are delighted to hear that you found our hotel to be centrally located and our staff to be helpfulThank you again for your review, and we hope to welcome you back in the future.

6/10 Okay

Mudiwa

Travelled with family
Disliked: Amenities
In a good location and close to so many places
Stayed 3 nights in Jan 2024
Response from Myrto-Front Office Team Member on 28 Jan 2024
Dear Mudiwa,Thank you for sharing your feedback about your recent stay at ibis Edinburgh Centre South Bridge - Royal Mile. We appreciate your kind words about our great location, which is indeed close to many popular attractions. We hope you had a wonderful time exploring the area.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Myrto-Front Office Team Member on 1 Feb 2024
Dear Jennifer,Thank you for taking the time to review your stay here in IBIS Hotel South Bridge-Royal Mile!We are glad that you enjoyed your stay and we hope to have the chance to welcome you back in the future.

6/10 Okay

Patria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Location of hotel was excellent. Hotel was basic but was spotless so quite happy with that.
Stayed 3 nights in Jan 2024
Response from Sylwia on 17 Feb 2024
Thank you for taking the time to review your stay at Ibis South Bridge Edinburgh. As you mentioned, we are exceptionally fortunate to be located right in the very heart of Edinburgh and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis Southbridge Edinburgh soon. Warm Regards,

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 14 Feb 2024
Dear Sheila,Thank you for taking the time to review your stay in IBIS Hotel South Bridge-Royal Mile!We hope you enjoyed your stay and hope to have the chance of welcoming you back again in the future.

6/10 Okay

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edinburgh Stay
Overall it was a good stay hotel was what was expected. couple of things that could be better TV has no smart options to stream stuff on you have no idea whats on the tv channels as the tv guide does not work, and the card to scan in the room for hotel info, room oders etc does not work requested some stuff and never received them think it was for the hotel around the corner not the hotel we where staying in
Stayed 2 nights in Jan 2024
Response from Sylwia on 17 Feb 2024
Thank you for taking the time to fill in the questionnaire. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will most definitely have look to improve all the TV options and ensure they are working to its full potentialWe hope we will welcome you at our hotel again. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Experienced some difficulties on my second stay (cooling/heating unit not working) but the staff were very helpful and quickly responded to the issue.
Stayed 1 night in Jan 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for Edinburgh
Nice clean and welcoming environment
Stayed 1 night in Jan 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a brilliant hotel
Really enjoyed the stay. Ibis is basic, but everything you need. Bed, TV, shower, toilet, a/c etc. This one was in a fantastic location 5 mins by walking to the old town, 10 mins from the castle. Staff were incredibly friendly and got us an earlier check-in, minded our bags for us while when we checked out and had to wait for a late flight home, and when we wanted an extra blanket (freezing in Edinburgh) they provided no problem. Definitely will stay again
Stayed 3 nights in Jan 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle city
Very nice location, it’s near most attractions. Bar street is near but the charm of the city is not degraded because of it. Customer service was also great
Stayed 7 nights in Dec 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Myrto-Front Office Team Member on 14 Feb 2024
Dear Joanne, Thank you for taking the time to review your recent stay in IBIS Hotel South Bridge-Royal Mile!We hope you enjoyed your stay and hope to have the chance of welcoming you back in the future.

2/10 Terrible

Alanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs repairs
Lovely little hotel, room was nice, however it was absolutely freezing. No heating worked, there were no extra blankets. One of the lights turned its self on every other hour throughout the night to wake us up.
Stayed 1 night in Jan 2024
Response from Sylwia on 19 Feb 2024
Dear Alanna, Thank you for choosing ibis Edinburgh Centre South Bridge - Royal Mile for your stay and for taking the time to share your feedback. We appreciate your kind words about our lovely hotel and nice room. We apologize for any inconvenience caused by the issue with the heating and the light. Your feedback has been noted and we will take it into account to improve our services. If you wish to tell us more about it, please do contact us directly. We hope to have the opportunity to welcome you back in the future. Warm regards,ibis Edinburgh Centre South Bridge - Royal Mile

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Myrto-Front Office Team Member on 22 Jan 2024
Dear Daisy,Thank you for taking the time to tell us about your stay at our hotel. We hope you enjoyed your visit and hope to see you next time.

6/10 Okay

Alison

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heating in my original room was broken
Stayed 3 nights in Jan 2024

10/10 Excellent

Catalin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location within short distance to restaurants, shopping places, castle, museums, pubs and university.
Stayed 5 nights in Jan 2024
Response from Myrto-Front Office Team Member on 17 Jan 2024
Dear Catalin,Thank you for taking the time to share your feedback. We are delighted to hear that our hotel's location was perfect for your needs, with its close proximity to various attractions and amenities in Edinburgh. We hope to welcome you back to ibis Edinburgh Centre South Bridge - Royal Mile in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Myrto-Front Office Team Member on 14 Feb 2024
Dear David, Thank you for taking the time to review your recent stay and giving us an excellent score.We are glad that you enjoyed your stay, and we hope to have the chance of welcoming you back again in the future!

2/10 Terrible

Virginia

Travelled with group
Liked: Cleanliness, staff & service
The heating did not work so they brought in a space heater. The room backed on to a bar with music and some drunk patrons. Once that closed down two gentlemen in the next room decided to come in at 3:45 am. They walked down the hall speaking loudly. This continued in their room. The wall do not appear to have acoustic barriers. I finally knocked on their door to ask them to keep their voices down. Very disappointing. We will not go there again.
Stayed 1 night in Jan 2024
Response from Sylwia on 17 Jan 2024
Dear Virginia, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We understand how important a comfortable and peaceful environment is for our guests, and we regret that we fell short of your expectations.We have taken note of your comments regarding the heating and noise disturbances from the bar and neighboring guests. Please rest assured that we will take these into account as we continue to improve our services.If you wish to share some more information, please do contact us directly.Best regards,Sylwiaibis Edinburgh Centre South Bridge - Royal Mile

8/10 Good

Sophie

Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 14 Feb 2024
Dear Sophie, Thank you for taking to review your stay in IBIS Hotel South Bridge-Royal Mile.We are glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Myrto-Front Office Team Member on 17 Jan 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Claire

Travelled with partner
Liked: Amenities
Good location of seeing the city. Good value for money
Stayed 3 nights in Jan 2024
Response from Myrto-Front Office Team Member on 12 Jan 2024
Dear Claire,Thank you for your positive feedback regarding our hotel's location and value for money. We appreciate your kind words and are glad to hear that you found our hotel to be conveniently located and reasonably priced.Thank you for choosing ibis Edinburgh Centre South Bridge - Royal Mile. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Mark

Stayed 7 nights in Dec 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the property is fairly new. Walkable to public transportation and main attractions in the city. Lots of dinning and shops in the area.
Stayed 2 nights in Dec 2023
Response from Myrto-Front Office Team Member on 1 Feb 2024
Dear Daryl, Thank you for taking the time to share your feedback!We are glad that you found our location to be convenient and that out staff were able to provide you with a memorable experience!We are glad that you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Casey, Afton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, the bag storage was a huge help in getting in early and then on check out. would defiantly use again.
Stayed 1 night in Dec 2023
Response from Myrto-Front Office Team Member on 1 Feb 2024
Dear Casey, Thank you for taking the time to share your feedback!We are delighted that you found our staff to be friendly and they were able to provide you with a memorable experience.We are also glad that you found the bag storage to be very helpful. We hope to have the chance to welcome you back again in the future.

8/10 Good

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location. Our room on the 9th floor was a great size. Staff were nice. We had a great stay.
Stayed 6 nights in Dec 2023
Response from Myrto-Front Office Team Member on 2 Feb 2024
Dear Melisa,Thank you for taking the time to review your stay at Ibis South Bridge Edinburgh. We were particularly delighted to read you found our dedicated team of service staff to be attentive and provided you with a memorable experience. As you mentioned, we are exceptionally fortunate to be located right in the very heart of Edinburgh and just a stone's throw away from local iconic landmarks and tourist attractions! Thank you again for your compliments, we hope to have the pleasure of welcoming you back to ibis Southbridge Edinburgh soon.