East Durham Holidays from £1,588

I’m disappointed with my recent stay at this hotel. Upon entering my room, I noticed fresh period/blood stains on the bedding sheets, which was extremely concerning and unacceptable from a cleanliness and hygiene standpoint. I immediately brought the issue to the attention of the front desk receptionist, expecting the matter to be handled professionally and with concern. Unfortunately, instead of receiving a courteous response, I felt that the receptionist became defensive and dismissive toward me when I reported the issue. I understand that mistakes can happen, but cleanliness and guest safety should be a top priority, and concerns like this should be handled with professionalism and respect. I hope management takes this feedback seriously and ensures that housekeeping and front desk staff are properly addressing situations like this in the future. Based on this experience, I would expect much better standards from a hotel of this level.

Amazing service, clean hotel, it’s like it’s own little town. Restaurant was great as well. We will be returning. We also loved all the amenities they had to offer.