Thank you for choosing to return to the cottage for your time away. It has been a pleasure to host you and have you become part of our cottage family. Hope to have you join us again soon.

I’m thrilled that you had a great time Stefanie! Thank you for being such a terrific guest. Looking forward to hosting you again soon.

Cathy, it is such a pleasure to host you and your family. Thank you for being such a great guest.

First off, Thank you so much for bringing to my attention that the roof patch that was recently done did not fix the problem. I’m sending someone up to take another look at it again. In your communication with me, you’d complained that you didn’t like the bbq scraper. We’re careful about a scrapers with metal tines, as it has proven to be a health hazard. Instead we provide 3 different types of bbq scrubbers that are not health hazards for our guests. It’s true the bbq is older, but still functional. I have also gone over the cleaning of it with our cleaning crew. Just to be extra cautious, the bbq has been replaced. As soon as Hydro One had announced that there would be a planned power outage between 8am-2pm, you were informed immediately, so that you’d be able to plan around it. To further assist, we offer a hot water carafe to keep water hot, a French Press to make coffee, as well as bbq with side-burner, and wood stove for heat and additional cooking options. You’re instructed to bring drinking water, and for the other needs, the lake is less than 10’ from the cottage, we provide 2 buckets. Restaurants are also in the area. As for heating the cottage, there is an unlimited supply of seasoned dry firewood supplied as well as a radiant heater as a backup. I had offered to send someone over to you to help light the wood stove and even checked in to see that you had enough blankets just in case you were unprepared. You had declined both. I was not informed of any windows leaking until just now. I’ve lived in this cottage for most of the spring, and have not noticed a leaking window. I’d like to know which one so that I can get it fixed. The beach is as described, and you can even see the pics of it. We’re not permitted to change the shoreline. The real issue here is actually the large boat that you brought and wanted a refund for. When you had asked upon booking, I told you that the lake is a small lake right away. You were informed that there was no formal boat launch, however could launch where the locals do. Instead of exploring the large lakes in the area that I had suggested, you went to another shallower lake. A dock is provided where other guests that opt to bring their own boats tie onto. I provide a quiet cottage in the woods on a small lake with a canoe. Additional water-crafts such as SUP boards, kayaks, canoes and life jackets delivery can be arranged with a local outfitter. The cottage has been provided as advertised.

Thank you so much for being such a great guest Jonathan. I’m so happy that you had enjoyed your time at the cottage.

Thank you for taking the time to provide feedback on our cottage of both areas that we are doing great on, and areas that require improvement. I have reviewed with our housekeeper the items that will require extra care and attention which will be taken care of right away. We trust that in the event that you choose to give us another chance to make you comfortable, we will hit your satisfaction mark completely.

Thank you so much Helen! I am delighted that you had enjoyed your stay with us.