Thank you anonymous for your "Review". First of all I don't normally respond to any reviews but due to the adverse comments I felt on this occasion I needed to.. Since reading your story I have searched high and low for our resident spider to no avail. However, that's not to say he isn't here somewhere. Your point regarding "lockouts" is not actually giving all the facts. The times of the doors closing at weekends are 1am, Friday, 12 midnight Saturday and 11pm Sunday, which in thirteen years owning the hotel has never been a problem. We have offered a slightly later admissions when it has been for a special function such as a wedding or the likes. Many small hotels like us do not offer "Pass Keys" as a security and safety measure for ALL our guests For to offer a main door key to someone you have just met to your home is not something many people would do, and quite frankly having to pay a night porter for seven hours, seven days a week is ridiculous for a hotel with seven rooms. Our booking site does state restricted hours for Reception. Your last point on communication baffles me completely. We have Superfast Broadband on site and if you were struggling with it you should have said. If we believed that someone is not happy with their stay we would always give the option for to check out early. The majority of our customers come back to us to enjoy the hospitality, the lovely breakfasts, the superb evening meals and the overall comfort. I am however pleased that you have found a hotel in York which is better value and suited to your needs and hopefully it will help in you enjoying the rest of your holiday in the UK..