Dear Adnan, Thank you for taking the time to rate us. We have passed on the information about the non-functioning air conditioning to our maintenance department so that the problem can be resolved. As well as submitted an inspection of the fridge to repair or replace if necessary. We hope we can accomodate you during another visit in Düsseldorf. Best regards, Pia Keiter, Front Office Manager

Masoud, haben Sie sich direkt an die Rezeption gewandt? Ihr Schlaf ist uns selbstverständlich sehr wichtig, bestimmt hätten wir Abhilfe schaffen können. Geben Sie uns die Möglichkeit Sie bei Ihrem nächsten Aufenthalt zu überzeugen, wir haben mehr zu bieten als riesige schöne Zimmer.Wir freuen uns auf Sie und schicken viele Grüße,Fariba Gholamalischahi, Guest Experience Manager

Dear Ingrid,Thank you for choosing our hotel and your honest feedback here on Expedia.I have carefully read your comments and I apologize most sincerely that we did not meet the standards of service that you quite rightly expected from us.I would like to apologize for any inconveniences caused and nevertheless, we would be pleased to welcome you back to us.Kindest regards,Your INNSiDE Team

Dear Maxime,I would like to thank you personally for having taken the time to share your experience here on Expedia. I highly appreciate it!We are very pleased to read that you had a good time with us. It will be a great pleasure to share your kind words with the entire team.We are already looking forward to welcoming you back in Düsseldorf in the hopefully near future and remain with best wishes and kindest regards,Your INNSiDE Team

Very nice rating for us Simon! Good to see that you liked our room and hotel. Sorry for the circumstances regarding the cleaning, we can do it better. We hope to welcome you back soon again and sending warm regards,Fariba Gholamalischahi, Guest Experience Manager

Dear Marcos, Thank you for your stay with us in the INNSiDE Düsseldorf Derendorf and your feedback. We sincerely apologize about the misunderstanding when you came down to reception to get some water. Our colleague miscommunicated the situation, as he does not have access to the fridges of our restaurant, as soon as the restaurant is closed. There is however a smaller choice of drinks available at reception for purchase 24h. We talked to our staff again to indicate this to our guests. Regarding the breakfast, we want to assure you, that the safety of our guests and employees is our main priority and we do everything possible to guarantee this. We would be happy to welcome you in our hotel again to fully convince you of our service and hotel. Best regards, Your INNSiDER

Dear Alan, Thank you for your review after your stay at our hotel. We are sorry you did not feel as comfortable as expected. We send welcome letters with all information to all guests when we have contact e-mail addresses. Unfortunately we did not have your contact details. We are very sorry.

Dear Miguel, Thanks for your rating for us on Hotels.com. I appreciate it. Surely looking forward to be your host on your next travel to beautiful Düsseldorf I remain with friendly greetings, Kutlay Yergök General Manager

Dear Valued Guest, Thank you very much for sharing your feedback with us, your honest opinion is very important to us. I see that we did not meet the standards of customer service that you quite rightly expected to find at our hotel. I would like to apologize for any inconveniences caused and nevertheless, we would be very pleased to welcome you back to us. Kindest regards, Kutlay Yergök General Manager

Dear Ian, Thanks for this positive rating for us. Also rest assured that we take all your comments very seriously as a basis for improvement and I really appreciate your feedback with regard to our services. Wishing you all the best and surely looking forward to be your host again hopefully very soon I remain with kindest regards from beautiful Düsseldorf, Kutlay Yergök General Manager

Lieber Gast, vielen Dank für die positive Bewertung für uns auf Expedia. Ich weiß dies sehr zu schätzen und würde mich sehr freuen, Sie schon bald wieder als Gast bei uns begrüßen zu dürfen! Bis dahin alles Gute und herzliche Grüße, Kutlay Yergök General Manager

Dear Edward, Thank you so much for choosing us during your visit to Düsseldorf and providing us your positive rating and feedback on Hotels.com. Looking forward to be your host hopefully soon again I remain with kindest regards, Kutlay Yergök General Manager

Dear Valued Guest, Thank you so much for choosing us during your visit to Düsseldorf and providing us your fantastic rating on Expedia. Looking forward to be your host hopefully soon again I remain with kindest regards from INNSiDE Düsseldorf Derendorf. Kutlay Yergök General Manager

Dear Cathal, WOW, what a great feedback for us. I would like to thank you personally for having taken the time to share it on Hotels.com. I highly appreciate it! We are very pleased to read that you had a good time with us. In particular, thank you so much for your lovely comments about our customer service. It will be a great pleasure to share your kind words with the entire team. We look forward to welcoming you back at INNSIDE Düsseldorf Derendorf in the hopefully near future and remain until than with kindest regards and best wishes! Kutlay Yergök General Manager

Dear Mohammed, Thank you so much for your amazing feedback and perfect rating for us and your valuable time to share it on Hotels.com. I`m delighted that you had a very pleasant and comfortable stay. It is a great pleasure to read that your expectations could be met and that we hopefully could make your stay a memorable one. We already look forward to welcoming you back as our guest. In the meantime all the best and kindest regards from beautiful Düsseldorf, Kutlay Yergök General Manager

Dear Rashmita, Thank you for choosing our hotel while visiting Düsseldorf and your feedback here on Hotels.com. Based on your rating I can see that we did not meet the standards of service that you quite rightly expected to find at INNSIDE Düsseldorf Derendorf. I would like to apologize for any inconveniences caused and nevertheless, we would be pleased to welcome you back to us. Kindest regards, Kutlay Yergök General Manager

Dear vivek, Thank you so much for your positive rating on Hotels.com. I am very pleased that you overall enjoyed your stay with us and we would be very happy to welcome you back again in the near future! In the meantime all the best and kindest regards, Kutlay Yergök General Manager

Dear ghaith, Thank you so much for this outstanding review and rating for us. I really appreciate it. It was a sincere pleasure to have you with us and we are so glad to learn, that we could arrange everything to your fullest satisfaction. Surely looking forward to be your host again hopefully very soon I remain with kindest regards from INNSIDE Düsseldorf Derendorf, Kutlay Yergök General Manager

Dear Rachel, Thank you so much for choosing us during your visit to Düsseldorf and providing us your amazing rating and feedback. I appreciate it! Looking forward to be your host hopefully soon again I remain with kindest regards from INNSIDE Düsseldorf Derendorf. Kutlay Yergök General Manager

Dear Valued Guest, Thank you very much for your fantastic feedback and rating with regard to your recent stay at INNSIDE Düsseldorf Derendorf. With pleasure I have read your kind comments and I am glad, that you had a great time at our hotel. We`re already looking forward to welcome you back in the hopefully near future! All the best in the meantime and warmest regards from beautiful Düsseldorf, Kutlay Yergök General Manager