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The Retreat Palm Dubai MGallery by Sofitel

5.0 star property
Beachfront hotel with relaxing spa services
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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Retreat Palm Dubai MGallery by Sofitel

Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

On the beach, sun-loungers, beach umbrellas, beach towels
Exterior
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Executive lounge
Outdoor pool, pool umbrellas, pool loungers

Overview of The Retreat Palm Dubai MGallery by Sofitel

8.4

Very good

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Dubai.

Popular amenities

  • Pool
  • Restaurant
  • Room service
  • Breakfast available
  • Spa
  • Hot tub

Check out the area

Palm Jumeirah, Dubai, Dubai, 0
  • Popular LocationThe World Eatery13 min walk
  • Popular LocationCha House15 min walk
  • Popular LocationAtlantis Aquaventure Waterpark Station6 min drive
  • Popular LocationMashreq Metro Station19 min drive
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Room options

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

cleanliness

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Premium Suite, 1 Bedroom, Business Lounge Access, Sea View (Palm Jumeirah)

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sea view
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Business Lounge Access, Partial Sea View (Beach Access)

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Beach view
  • Sleeps 4
  • 1 Single Bed

Holistic Wellness Room, Wellness Lounge And Beach Access, King Or Two Single Beds, Sea View

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Premium Room, Business Lounge Access, Partial Sea View (Beach Access)

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Beach view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

About the area

Dubai

The Retreat Palm Dubai MGallery by Sofitel is located in Palm Jumeirah, a neighbourhood in Dubai, and is near theme parks and on the beach. Madinat Jumeirah and Ski Dubai are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Dubai Marina Mall and Mall of the Emirates. Travelling with kids? Don't miss Aquaventure and Wild Wadi Water Park. Discover the area's water adventures with nearby swimming, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Aquaventure - 6 min drive
  • Wild Wadi Water Park - 20 min drive
  • Burj Al Arab - 20 min drive
  • Souk Madinat Jumeirah - 20 min drive
  • Marina Beach - 24 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 6 min drive
  • Dubai (DXB-Dubai Intl.) - 43 min drive

Restaurants

  • Nobu By The Beach - 4 min drive
  • Estiatorio Milos Dubai - 3 min drive
  • Ling Ling Dubai - 3 min drive
  • The Royal Tearoom with Christophe Devoille - 3 min drive
  • ستاربكس - 5 min drive

About this property

The Retreat Palm Dubai MGallery by Sofitel

Luxury eco-certified hotel located in Palm Jumeirah
Take advantage of a rooftop terrace, an art gallery on-site and a coffee shop/cafe at The Retreat Palm Dubai MGallery by Sofitel. With a beachfront location, sunloungers and snorkelling, this hotel is the perfect place to soak up some sun. Indulge in a body treatment, a body wrap and a Swedish massage at Rayya Wellness Centre, the on-site spa. Enjoy local and international cuisine, al fresco dining, and brunch at the two on-site restaurants. Yoga classes and fitness classes are offered at the health club; other things to do include archery and motor boating. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge) and bike hire
  • An outdoor tennis court, an electric car charging station and express check-out
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 255 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Childcare services and free infant beds
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, separate baths/showers and bidets
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, balconies and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Romanian, Russian, Spanish

Sustainability

Sustainability practices

100% renewable energy
At least 10% of profits reinvested in community and sustainability
Comprehensive food waste policy
Locally-sourced food (80% minimum)
Organic food (80% minimum)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends; AED 140 for adults and AED 70 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bait Al Nakhla
  • Chapters
  • Ripples
  • Vibe

Things to do

  • Archery
  • Art gallery
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkelling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian-cotton sheets
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1999
  • New Year's Eve (31 December) Gala Dinner per child: AED 1199 (up to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 140 for adults and from AED 70 for children
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

Frequently asked questions

Does The Retreat Palm Dubai MGallery by Sofitel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Retreat Palm Dubai MGallery by Sofitel?

As of 29 Mar 2024, prices found for a 1-night stay for 2 adults at The Retreat Palm Dubai MGallery by Sofitel on 24 Apr 2024 start from £152.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Retreat Palm Dubai MGallery by Sofitel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Retreat Palm Dubai MGallery by Sofitel?

Self-parking and valet parking are free at this property.

What time is check-in at The Retreat Palm Dubai MGallery by Sofitel?

Check-in start time: 3:00 PM; check-in end time: anytime. A 50% fee applies for early check-in (subject to availability).

What time is check-out at The Retreat Palm Dubai MGallery by Sofitel?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Where is The Retreat Palm Dubai MGallery by Sofitel located?

Located in Palm Jumeirah, this beachfront hotel is on the boardwalk, 1.8 mi (2.9 km) from Aquaventure, and 1.8 mi (3 km) from Lost Chambers. The Pointe and The View at The Palm are also within 6 miles (10 km).

The Retreat Palm Dubai MGallery by Sofitel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 207 out of 400 reviews" "
Rating 8 - Good. 117 out of 400 reviews" "
Rating 6 - Okay. 38 out of 400 reviews" "
Rating 4 - Poor. 20 out of 400 reviews" "
Rating 2 - Terrible. 18 out of 400 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Eamonn

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Mar 2024

4/10 Poor

Siavash

Travelled with family, Travelled with group
Liked: Cleanliness
Breakfast was crowded, and the staff was short-handed tables remained with used dishes and did not get cleaned for the next person to sit.
Stayed 7 nights in Mar 2024

6/10 Okay

Nora

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
While the location was nice, by the water, it was 30-40 minutes away from the town, quite isolated. Checkin process was not great, we had 4 rooms, they had us on different rooms, delivered the luggage of all 4 to a single room, and had us hunting around for them late at night when we were exhausted. I also tripped on their 2 inch high area rugs, and was told that I should've been wearing flats (instead of wedges) meanwhile 3 others in our party tripped over the same rugs. For the amount we paid, it was disappointing. The room ergonomics were off, awkward, making it hard to get around...too many light settings/buttons to push with small font on the labeling, making it hard to figure out how to operate the switches without glasses. The food in the buffet was superb, just about the only great thing there. Wouldn't really recommend this hotel for all the above reasons.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shahanaz

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Poor housekeeping. Property was okay. People in the reception are very poor at communicating for what something is charged. I was about to miss my flight because of the check out delay. Use their water bottles carefully, my husband and I cut our fingers trying to open them.
Stayed 5 nights in Feb 2024

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel but must have a sea view as construction is going on at the front of the property so is noisy and an eyesore
Stayed 5 nights in Feb 2024

10/10 Excellent

Shatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience would definitely come again
Stayed 9 nights in Feb 2024

6/10 Okay

Jagdip

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Food was disgusting
Stayed 4 nights in Nov 2023

8/10 Good

abu sadat md m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Joyce V

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
I could not sleep due constant banging in the room next to my room and smell of cooking every morning in that same room that I was awakened by. I put on do not disturb and was still disturbed by hotel staff about cleaning the room. DND is just what it is DND! Restaurant food choices were very limited and the one thing I did order was under season and not tasty at all. We were harassed by the by the gift shop store employee inside of the hotel to try tea and by gifts after we said several times we were not interested he followed us outside to the pool area and continued to ask and afterwards we was approached by the female employee about getting henna done. At checkout I was told that I used the mini bar in my room and I never even touched anything from the mini bar. I noticed that after my room was clean the cleaning staff checked the refrigerator to see if anything was missing from the refrigerator because they never fully closed the door on the refrigerator. We had went to the supermarket and brought fresh fruit and water for our room because the mini bar items were over priced and the items looked like they haven’t been changed since they put them in the room.
Stayed 6 nights in Dec 2023

8/10 Good

Mehboob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

General hotel information

Reasons to Book
Onsite Restaurant/Bar & Outdoor Pool
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Nearest Airport
Dubai (DXB-Dubai Intl.)