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The Retreat Palm Dubai MGallery by Sofitel

Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

Featured image
On the beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas

Overview of The Retreat Palm Dubai MGallery by Sofitel

VIP Access
UNESCO Sustainable Property

The Retreat Palm Dubai MGallery by Sofitel

5 out of 5

4.1/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Palm Jumeirah, Dubai, Dubai, 0

Explore the area

  • Popular LocationAquaventure5 min drive
  • Popular LocationAl Sufouh Beach19 min drive
  • Popular LocationMadinat Jumeirah19 min drive
  • AirportDubai (DXB-Dubai Intl.)36 min drive

Choose dates to view prices

About this area

Dubai

The Retreat Palm Dubai MGallery by Sofitel is located in Palm Jumeirah, a neighbourhood in Dubai, and is near theme parks and on the beach. Dubai Marina Mall and The Walk are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jumeirah Beach and Kite Beach. Travelling with kids? Don't miss Sheikh Zayed Road and Wild Wadi Water Park. Take the opportunity to explore the area for water adventures such as swimming.

What's nearby

  • Aquaventure - 5 min drive
  • Dubai College - 15 min drive
  • Al Sufouh Beach - 19 min drive
  • Madinat Jumeirah - 19 min drive
  • Burj Al Arab - 19 min drive

Getting around

  • Atlantis Aquaventure Waterpark Station - 6 min drive
  • Dubai (DXB-Dubai Intl.) - 36 min drive

Restaurants

  • Vibe — 1 min walk
  • Bait Al Nakhla — 1 min walk
  • Social by Heinz Beck - 13 min walk
  • Crescendo - 4 min drive
  • Mekong - 4 min drive

About this property

The Retreat Palm Dubai MGallery by Sofitel

5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at The Retreat Palm Dubai MGallery by Sofitel's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. All 255 soundproofed rooms feature free WiFi and pillowtop beds. Flat-screen TVs with cable channels and DVD players provide a bit of entertainment, and guests will also find comforts such as Egyptian cotton sheets and pillow menus.
The Retreat Palm Dubai MGallery by Sofitel offers 255 forms of accommodation with DVD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: AED 140 per person
  • 4 restaurants and 3 coffee shops
  • 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Archery
  • Art gallery
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Motor-boating
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Snorkelling
  • Hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AED 150.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 140 per person (approximately)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 100 out of 207 reviews
5 - Excellent 48%
Rating 4 - Good. 66 out of 207 reviews
4 - Good 32%
Rating 3 - Okay. 21 out of 207 reviews
3 - Okay 10%
Rating 2 - Poor. 11 out of 207 reviews
2 - Poor 5%
Rating 1 - Terrible. 9 out of 207 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room was not ready even though we came on time of checking in 3:00pm Bad smell in the room Breakfast is below average in terms of taste Room service taking long time I ordered chicken nuggets to my room and it was not fried well. I was not allowed to visit my friends in different floor.
Stayed 3 nights in Oct 2021

4/5 Good

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Nice little property for the ones that want to stay away from licensed hotels (alcoholic beverages).
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect beach resort for family,nonalcoholic hotel
Everything was great and perfect , buffet food menu need to be improved .
Stayed 1 night in Jul 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Good food and friendly staff. However, room airconditioning was awful and hotel ran out of extra blankets and pillows. Value for money? No! Better options in neighborhood.
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021