Ratings based on 525 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel - good shopping experience being in a m

Posted 11-Jun-2017
the staff were very friendly - the service was excelent
Comment from Hotel Management
15-Jun-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear valued Guest, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Very nice hotel and close to everything I needed

Posted 26-May-2017
Pros: The quality of service the layout and the convenience to everything .
Cons: Nothing that I can think of .
Location: Location is very good as it is close to old and new Dubai .it is close to Dubai mall and emirates tower .
As it was my first time in this hotel my expriance was quiet interesting and hoping to back soon .
Comment from Hotel Management
31-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear Sylvia, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from bangladedh

Nice hotel & great location

Posted 25-May-2017
Everything was perfect ...... Loved the interior of the hotel & the breakfast spread was superb👍
Comment from Hotel Management
31-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear Huque, Thank you very much for choosing to stay with us. It's a delight to hear that you enjoyed every aspect of your stay. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Quiet and good overall service

Posted 12-May-2017
We would like to thank your exemplary staff Yohanna n Saule at the execlounge for excellent work n warm reception given during our stay
Comment from Hotel Management
15-May-2017 by Kempinski, Hotel Management
Thank you for the great comments, we will ensure the team are commended. Best regards, Kempinski Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-May-2017
Still in excellent condition. Service is amazing.
Comment from Hotel Management
08-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear valued Guest Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from U

Nice location close to shopping malls and restaurn

Posted 06-May-2017
Nice hotel third time I booked there. Good transportation
Comment from Hotel Management
08-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear Ernesto & Marth, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
4 out of 5
by A verified traveller

Not happy with the staff and manger of the hotel

Posted 05-May-2017
Not worth staying its not value for money especially because of the current manger and the staff of the hotel which is not at all friendly doesn't know how to make guest satisfy. They have no idea for the importance of the guest.
Comment from Hotel Management
18-Jun-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear Guest, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. I sincerely apologize for the disappointing experience you had with us, relating to staff attitude. Unfortunately your experiences were below the usual standards, service and quality of guest feedback we strive to maintain. Rest assured the appropriate action is being taken to ensure such a situation does not recur. I hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Mall of the Emirates and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Once again, thank you for your time in sharing your feedback which is valuable for us to further improve. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-May-2017
Great location, seconds away from Mall of the Emirates. Ideally located equidistant from JBR and downtown Dubai.
Comment from Hotel Management
08-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear valued Guest, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Fabulous hotel in great location

Posted 23-Apr-2017
We stayed in a junior suite with our two children aged 4 and 8. The room was spacious and spotless with everything we needed. Our view was of the pool and the Burj Al Arab which was wonderful. We had bathrobes, slippers and complimentary bottled water. We had access to the Executive lounge which was where we had breakfast. The staff were so friendly and helpful, nothing was too much trouble. The pool was great, never busy and had a lifeguard. The staff brought over towels and ice cold bottled water. The complimentary shuttle to Kite Beach was easily arranged and we were taken in a BMW! The location was great for us, with an exit straight into the Mall of the Emirates, which meant we were close to a metro station and right next door to Ski Dubai. We had a wonderful stay and can't find any fault at all.
Comment from Hotel Management
01-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear Ms. Fiona, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. Our Colleagues are delighted with your comment,feedback like this motivates them to perform even better. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Qatar

Excellent hotel for shopping and relax and facilit

Posted 18-Apr-2017
Traveling with my family we enjoyed our stay in the room
Comment from Hotel Management
08-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear valued Guest, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager