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Reviews of Flora Al Barsha Hotel at the Mall

4 out of 5
Flora Al Barsha Hotel at the Mall
Al Barsha Road, Near Mall of The Emirates, Al Barsh, Dubai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 287 out of 517 reviews" "
Rating 8 - Good. 178 out of 517 reviews" "
Rating 6 - Okay. 35 out of 517 reviews" "
Rating 4 - Poor. 10 out of 517 reviews" "
Rating 2 - Terrible. 7 out of 517 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

EHAB

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was spacious, Clean. having a kitchenette could be a bonus for this room. staff are very nice. breakfast needs to include more varieties to match with Arab and western guests , as it focus on Asian food ... the hotel is next door to mall of the emirates , and Metro train station at the mall as well as less than 10 min walk to mashreq metro station.
Stayed 5 nights in Jan 2024
Response from Flora Hospitality on 12 Feb 2024
Dear Guest,Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure.We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for themWe look forward to welcome you back soon with us.Thanks & Regards,Jikku John MathewCluster Director of Operations

10/10 Excellent

Aysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

4/10 Poor

Amy, Ripon

Liked: Property conditions & facilities
Disliked: Staff & service
Nice rooms. Lovely housekeeping staff. Good location.
Response from Flora Hospitality on 1 Jul 2023
Dear Guest,Thank you for your great comments and appreciation after your recent stay with us. We thank you for sharing it with us and we look forward to welcome you back on your next trip. Thanks & RegardsJikku John MathewCluster Director of Operations

8/10 Good

Mobin

Stayed 2 nights in May 2023

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Our stay was lovely. Very comfortable. Check in quick and easy. Very close to the E Mall and metro station.
Stayed 1 night in Dec 2022
Response from Flora Hospitality on 7 Jan 2023
Dear Guest, Thank you for staying with us and we are glad that you had a great stay and you like the hotel’s convenient location next to the Mall of Emirates & Mashreq Metro Station.Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We thank you for your great feedback and we look forward to welcome you back with us during the next trip. Thanks & Regards Jikku John MathewCluster Director of Operations

10/10 Excellent

Omer, Karachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel. No street noise. Very good friendly staff. Second time staying here. Will stay again. Things to improve: coffee shop could have some edibles like croissants etc not just cakes. Wi-Fi is a bit slow at 7-10 MB.
Stayed 6 nights in Jul 2022
Response from Flora Hospitality on 20 Jul 2022
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you had a positive experience with us and at the same time we greatly appreciate your comment and the concerns mentioned. We assure you that the same has been taken with the concerned department and staff for due correction and improvement. We deeply regret for the inconvenience and we promise you that you will experience the corrective actions on your future visits with us. Once again we thank you for highlighting the areas of improvements for us and we look forward to welcome you back with us soon. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

MURALI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are very efficient polite abd friendly.I will recommend this hotel as the best hotel and its located on the prime location.
Stayed 4 nights in Jun 2022
Response from Flora Hospitality on 23 Jun 2022
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Some positives a d some negatives
Check in was a bit of a hassle. The hotel was clean all the time. The housekeeping staff was very kind and thoughtful. The hotel however was missing a restaurant that has an alcoholic bar and it was also lacking in food options in the hotel. Location was a bit hectic but very close to the mall. The parking was very tight to get into and sometimes hard to find a spot. We had 2 rooms connecting, 1 room had rusty shower parts and plugs that didn’t work. The second room had a lounger that was in really bad shape. Overall I would rate this hotel a 3/5. Not the best place I’ve stayed, but not the worst.
Stayed 11 nights in Oct 2021
Response from Flora Hospitality on 29 Dec 2021
Dear Guest, Thank you for the feedback on your stay at the Flora Al Barsha Hotel. At the outset please accept our humble apologies for the inconvenience caused during your stay with us. To go deeper in to your comment on the services delivered by the team members may we request you to give us your stay details of reservation & room no stayed in along with the details of the dissatisfaction by a mail to barshafeedback@florahospitality.com Your mail will help us to improve ourselves for the future guests of the Hotel & once again my apologies for the dissatisfied stay. Thanks & Regards Jikku John Mathew Cluster Director of Operations

6/10 Okay

Rajia

Travelled with family
Liked: Property conditions & facilities, room comfort
Good
Excellent location. Bad breakfast
Stayed 11 nights in Aug 2021
Response from Flora Hospitality on 15 Sept 2021
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the breakfast in the restaurant has been shared with Chef & his team for due correction and improvement and we thank you for your vital feedback. We promise you that you will see the improvements during your future visits with us. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

8/10 Good

Rana

Travelled with group
Liked: Staff & service
My stay experience
The room was spacious, and the hotel ambience was good. The staff are friendly and helpful, their room service was very quick. The breakfast was also reasonable and the services in the restaurant was very good. The hotel is not renewed and you can see that the carpets are not very clean, the furniture is scratched and broken and the usb cable was not working so you cannot feel comfortable in terms of cleanliness as it looks old and not in a good condition
Stayed 1 night in Jun 2021
Response from Flora Hospitality on 19 Jun 2021
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you had a positive experience with us and at the same time we greatly appreciate your comment and the concerns mentioned. We assure you that the same has been taken with the concerned department and staff for due correction and improvement. We deeply regret for the inconvenience and we promise you that you will experience the corrective actions on your future visits with us. Once again we thank you for highlighting the areas of improvements for us and we look forward to welcome you back with us soon. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Mohammed Nadim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very nice, the staff was very friendly & helpful Overall stay was great
Stayed 2 nights in May 2021
Response from Flora Hospitality on 19 May 2021
Dear Guest, Thank you for staying with us and we are glad that you had a great stay and you like the hotel, location and services from the team. We thank you for your great feedback and we look forward to welcome you back with us during the next trip. Thanks & Regards Jikku John Mathew Cluster Director of Operations

8/10 Good

RASHED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.clean. but small parking
Nice hotel Next to Emirates Mall 200m Parking is not good for big cars ..
Stayed 1 night in May 2021
Response from Flora Hospitality on 18 May 2021
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. The hotel is located in the new Dubai, adjacent to the famous Mall of Emirates and in close proximity to Downtown Dubai and Jumeirah beach. MOE & Sharaf DG metro stations are just few foot steps away from the hotel. The basement parking entry and exit is designed as per the Dubai Municipality requirements and it’s approved as per the building plans. We have placed alerts and cautions wherever required and it helped our guests also. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the center of dubai
Excellent hotel!! Great beautiful very large comfortable room, very good breakfast, excellent service, 2 minutes walk from Mall of the Emirates and the metro station. Really good hotel!!
Stayed 2 nights in Apr 2021
Response from Flora Hospitality on 25 Apr 2021
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. The hotel is located in the new Dubai, adjacent to the famous Mall of Emirates and in close proximity to Downtown Dubai and Jumeirah beach. MOE & Sharaf DG metro stations are just few foot steps away from the hotel. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

6/10 Okay

AHMAD

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Okay hotel
Old furniture. You can spot that furniture is used until death . Bathroom smells bad . While taking shawer all water flows to floor while taking shawer
Stayed 7 nights in Mar 2021
Response from Flora Hospitality on 4 Apr 2021
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have noted your comments and the concerns mentioned in detail. We have taken it with the respective department and staff for due correction and improvement. We deeply regret for the inconvenience and we promise you that you will experience the corrective actions on your future visits with us. Once again we thank you for highlighting the areas of improvements for us and we look forward to welcome you back with us soon. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

4/10 Poor

Roman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service is below awerage
Stayed 1 night in Jan 2021
Response from Flora Hospitality on 3 May 2021
"Dear Guest, Thank you for your recent stay and for sharing your feedback. We regret to hear on these shortcomings from our end and we assure you the corrective actions for sure without any delay. We thank you for bringing this to our attention and at the same time request you to give us another chance to serve you better. Thanks & Regards Jikku John Mathew Cluster Director of Operations

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Serafin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Dubai
Well located hotel in Dubai. Helpful staff.
Stayed 5 nights in Jan 2021
Response from Flora Hospitality on 8 Feb 2021
Dear Guest, Thank you for staying with us and we are glad that you had a great stay and you like the hotel, location and services from the team. We thank you for your great feedback and we look forward to welcome you back with us during the next trip. Thanks & Regards Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Yossra

Stayed 1 night in Jan 2021

10/10 Excellent

Houcine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service especially Mr Foued (at the reception). I would stay again whenever I have a chance and I recommend it for anyone.
Stayed 1 night in Jan 2021
Response from Flora Hospitality on 10 Jan 2021
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Anas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Was a great service and beautiful room, very close to mall of the Emirates, only thing breakfast was not very good and one has to walk with you to pick what you want to eat
Stayed 1 night in Oct 2020
Response from Flora Hospitality on 3 May 2021
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the breakfast in the restaurant has been shared with Chef & his team for due correction and improvement and we thank you for your vital feedback. We promise you that you will see the improvements during your future visits with us. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
So good!!! Sparkling clean and spacious place with basement parking. Staff is very helpful. Will definitely come back again.
Stayed 1 night in Sep 2020
Response from Flora Hospitality on 27 Dec 2020
Dear Guest, Thank you for your great comments and appreciation after your recent stay with us. We thank you for sharing it with us and we look forward to welcome you back on your next trip. Thanks & Regards Jikku John Mathew Cluster Director of Operations

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020

8/10 Good

ASHHAL

Stayed 1 night in Aug 2020

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my staying there
Stayed there for 16 days the stuff are so nice rooms are too clean liked it
Stayed 13 nights in Aug 2020
Response from Flora Hospitality on 27 Dec 2020
Dear Guest, Thank you for your recent stay and sharing your experience with us. Your kind appreciation is a great source of motivation for us and we look forward to welcome you back on your next trip. Thanks & Regards Jikku John Mathew Cluster Director of Operations

8/10 Good

Shelia, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Staff gave excellent service. Breakfast wasnt the best. But doable. Location across from the mall and train.
Stayed 7 nights in Oct 2019
Response from Flora Hospitality on 27 Dec 2020
Dear Guest, Thank you for your great comments and appreciation after your recent stay with us. Along with that we have noted the feedback on the breakfast where we need to improve further. Rest assured that it will be taken with its due importance and you will experience the changes on your future visits. We thank you for sharing it with us and we look forward to welcome you back on your next trip. Thanks & Regards Jikku John Mathew Cluster Director of Operations

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Trip
Fantastic location. Just a walk away from Mall of the Emirates and the metro station. Room was clean, spacious and comfortable. Lovely view of the mall. The hotel has a lovely space to sit and read a book or just relax in reception/entrance. Was great to know that one had access to the pool during the pandemic time. They do not mention it and was a shock with check-in, but due to COVID19 they only clean your room every 3 days. So if you need towels or water you need to call housekeeping. Otherwise it was a lovely 2 days.
Stayed 2 nights in Aug 2020
Response from Flora Hospitality on 3 May 2021
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you had a positive experience with us and at the same time we greatly appreciate your comment and the concerns mentioned. We assure you that the same has been taken with the concerned department and staff for due correction and improvement. We deeply regret for the inconvenience and we promise you that you will experience the corrective actions on your future visits with us. Once again we thank you for highlighting the areas of improvements for us and we look forward to welcome you back with us soon. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

8/10 Good

Muhammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was close to metroline and mall of the emirates. On checkin the staff were trying to deal with too many customers at once. The iron had a loose plug which kept heating up after 5-10 mins of usage. This to me was a safety hazard.
Stayed 3 nights in Feb 2020
Response from Flora Hospitality on 5 Mar 2020
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you had a positive experience with us and at the same time we greatly appreciate your comment and the concerns mentioned. We assure you that the same has been taken with the concerned department and staff for due correction and improvement. We deeply regret for the inconvenience and we promise you that you will experience the corrective actions on your future visits with us. Once again we thank you for highlighting the areas of improvements for us and we look forward to welcome you back with us soon. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
They insisted on giving me a smoking room although I booked a non-smoking room. The windows in the rooms are locked. Therefore there is no way to get fresh to the room.
Stayed 2 nights in Feb 2020
Response from Flora Hospitality on 22 Feb 2020
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have noted your comments and the concerns mentioned in detail. We have taken it with the respective department and staff for due correction and improvement. We deeply regret for the inconvenience and we promise you that you will experience the corrective actions on your future visits with us. Once again we thank you for highlighting the areas of improvements for us and we look forward to welcome you back with us soon. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is convenient, staff is helpful,
Basically the family connection room is good, big space, hot water. Breakfast is ok. Staff is fast and helpful on checkin, carrying luggages, and calling taxies. The only point to mention probably is the towel, can see some precious feedback they are not clean enough. And same issue during my stay, so I just don’t use them.
Stayed 2 nights in Feb 2020
Response from Flora Hospitality on 22 Feb 2020
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you had a positive experience with us and at the same time we greatly appreciate your comment and the concerns mentioned. We assure you that the same has been taken with the concerned department and staff for due correction and improvement. We deeply regret for the inconvenience and we promise you that you will experience the corrective actions on your future visits with us. Once again we thank you for highlighting the areas of improvements for us and we look forward to welcome you back with us soon. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

8/10 Good

AMR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located, just a 15 minutes walk to the Emirates Mall. Staff very courteous always ready to assist no matter how busy they are. My room was spacious and clean.
Stayed 1 night in Feb 2020
Response from Flora Hospitality on 16 Feb 2020
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. The hotel is located in the new Dubai, adjacent to the famous Mall of Emirates and in close proximity to Downtown Dubai and Jumeirah beach. MOE & Sharaf DG metro stations are just few foot steps away from the hotel. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient service and friendly staff Breakfast selection could have provided wider choices
Stayed 2 nights in Feb 2020
Response from Flora Hospitality on 11 Feb 2020
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Mona

Stayed 3 nights in Oct 2019

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

DP, California, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property Awesome Service Great Location So many shops and Market ...nearby At Walkable Distance... Best part is ...They have Great CAFE And a Full Restaurant ...for Lunch.. Inhouse... And All these Services at a Very Reasonable Rate.... I will Repeat it for .My Next Visit .. Definitely...
Stayed 1 night in Oct 2019
Response from Flora Hospitality on 5 Jan 2020
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to mall of emirates
The hotel was very clean and the location was close to the metro. The hotel was near a highway so the view around was not so nice. Internet was so and so. Staff was super nice and helpful. The hotel had a lot of nice facilities. The mall of emirates is super close 5 min walking distance.
Stayed 4 nights in Dec 2019
Response from Flora Hospitality on 25 Dec 2019
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

rjoudeh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great as its near Mall of Emirates, and metro station. room was large and very convenient. I would thanks Saful and Fredi for their great services and for being very welcoming.
Stayed 8 nights in Nov 2019
Response from Flora Hospitality on 17 Dec 2019
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. The hotel is located in the new Dubai, adjacent to the famous Mall of Emirates and in close proximity to Downtown Dubai and Jumeirah beach. MOE & Sharaf DG metro stations are just few foot steps away from the hotel. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable stay
Our stay was great, rooms are super spacious, service very quick & staff are very friendly and helpful.
Stayed 5 nights in Dec 2019
Response from Flora Hospitality on 16 Dec 2019
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value basic hotel, clean and well organised, with friendly staff. Restaurant is a bit limited, but fine for breakfast
Stayed 3 nights in Dec 2019

10/10 Excellent

Fahad, Kuwait

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff very helpful
Stayed 3 nights in Nov 2019
Response from Flora Hospitality on 16 Dec 2019
Dear Guest, Thank you for your recent stay and sharing your experience with us. Your kind appreciation is a great source of motivation for us and we look forward to welcome you back on your next trip. Thanks & Regards Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Ajay, United Kingdom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff in this modern looking hotel. One of the cleanest hotels we have ever stayed in and any personal requests handled professionally and promptly. We stayed as a couple for 7 nights in Nov 2019. Hotel is close to 2 Metro stations (both within 7 mins walking distance) and to Mall of Emirates (5 mins walk) so excellent choices for food. Stayed in a premier room and had a buffet breakfast which had plenty of food choices (omelette/pancake station, croissants, cereals, variety of fresh juices, fruit) We did eat at the hotel restaurant called Kulcha King which also excellent. We ate both chicken and lamb kebabs served with naan bread and fries. Also has a cafe serving light food which we did not use. Mahesh and his team are a great credit to this particular hotel in Al Barsha and the Flora Hotel brand. Overall an truly wonderful stay and we will certainly be back!
Stayed 7 nights in Nov 2019

4/10 Poor

Adam, London

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The overall stay was disappointing. Bedsheets too small for the bed leaving the end of the mattress bare was a moment we had to laugh at as well as coming to the realisation that the bedsheets were never changed but just made each day! The light switches were reminiscent of a challenge from the crystal maze which provided daily entertainment. If its just about location book away but if you would like to stay in a proper hotel choose another.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is only a short walk from the Mall of the Emirates and its Metro station. From there it is very easy to take the Metro and explore other parts of Dubai. The Mall of the Emirates is also one of the hubs for the hop on/hop off tourist buses, so very convenient to use and it also houses one of the biggest supermarkets I have ever been to. As going out in Dubai can be very pricey it is great to buy some affordable food in the supermarket. The location of the hotel is excellent. It is also very clean and staff very very friendly. The room I stayed in was huge and very comfortable. When I arrived I had an issue with the television (it couldn't be turned OFF), but this issue was resolved very quickly.
Stayed 5 nights in Nov 2019
Response from Flora Hospitality on 18 Nov 2019
Dear Guest, Thank you for staying with Flora Al Barsha Hotel and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. The hotel is located in the new Dubai, adjacent to the famous Mall of Emirates and in close proximity to Downtown Dubai and Jumeirah beach. MOE & Sharaf DG metro stations are just few foot steps away from the hotel. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Jikku John Mathew Cluster Director of Operations

10/10 Excellent

Robert

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Always willing to help and service was good.
Stayed 10 nights in Nov 2019
Response from Flora Hospitality on 18 Nov 2019
Dear Guest, Thank you for being with us and we are delighted to hear that you had a great stay. We look forward to see you back again in the near future. Thanks & Regards Jikku John Mathew Cluster Director of Operations