Ratings based on 614 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 12-Jun-2018
The entire staff was courteous and very helpful. Maybe the best I have ever experienced.
Comment from Hotel Management
13-Jun-2018 by KIDXB, Hotel Management
Dear Guest, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. It will be our pleasure to welcome you back soon. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
by a verified traveller from Angola

Posted 15-May-2018
Very nice hotel conected to Mall of Emirates with excellents stores and very good restaurantes. I love - it’s like home for me !
Comment from Hotel Management
20-May-2018 by KIDXB, Hotel Management
Dear Ms. Anabela, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. We are very happy to hear that you felt at home in our hotel and we highly appreciate that you emphasize on our location, as it is one of our core assets, and are glad that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
4 out of 5
by a verified traveller

Posted 08-May-2018
Comfortable and convenient
Comment from Hotel Management
10-May-2018 by KIDXB, Hotel Management
Dear Guest, Thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
by a verified traveller

Posted 05-May-2018
very clean, perfect location, amazing service, cheerful staff
Comment from Hotel Management
08-May-2018 by KIDXB, Hotel Management
Dear Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to know that you had an amazing experience with us. It is satisfying to know that we could contribute to your enjoyable stay. Once again, thank you for your valuable feedback and we look forward to welcome you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
4 out of 5
by a verified traveller

Posted 04-May-2018
Spacious suites and comfortable. The gym is sad. Very small, like working out in a closet without windows. There’s also no sauna or steam room.
Comment from Hotel Management
08-May-2018 by KIDXB, Hotel Management
Dear Guest, Thank you so much for your recent feedback regarding your stay at Kempinski Hotel Mall of the Emirates. I regret to hear that you did not find our gym satisfactory. Please note we are developing a new concept for our Fitness Facilities to make sure that all of our guests, such as you to have a better stay with us in the future. We certainly look forward to your next stay real soon. Yours sincerely, Steffen Opitz Hotel Manager
4 out of 5
Recommended
for Everyone
by a verified traveller from Lagos, Nigeria

Nice hotel by Mall of Emirates

Posted 15-Apr-2018
Spent two days here. All good. Being near the mall was a major draw to my party as the ladies could shop at will literally, subject to of course credit card limits.
Comment from Hotel Management
19-Apr-2018 by KIDXB, Hotel Management
Dear Ms. Emeka, Thank you for taking the time to share your feedback. It is wonderful to hear that you enjoyed our stay with us. We are delighted that you liked the location with world-class shopping at the doorstep. We thank you again and look forward to welcoming you again soon. Yours sincerely, Steffen Opitz Hotel Manager
3 out of 5
Recommended
for Everyone
by a verified traveller

Nice hotel but staff need improvement

Posted 02-Apr-2018
I’ve stayed several times in the past. The staff is hit or miss. The women at the front desk are friendly but the men are rude and don’t listen well. The rooms are always comfortable and breakfast is great. I stay here because of the connection to the mall.
Comment from Hotel Management
08-Apr-2018 by Hotel Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your review. We highly appreciate that you emphasize on our location, as it is one of our core assets, and are glad that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. My Colleagues would definitely look into more details for the comments regards to the reception team as we do not expect our guest to face this while staying at kempinski Hotels Thank you once again for sharing your feedback with us and we look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by a verified traveller

Very nice hotel

Posted 31-Mar-2018
Very nice hotel and staff. This hotel is attached to the mall , so very easy to shop around.
Comment from Hotel Management
08-Apr-2018 by Hotel Manager, Hotel Management
Dear Guest, Thank you for taking the time in sharing your feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. We always do our bests to provide the high level of services according to our guests’ expectations and needs. It is such a pleasure to know that we can contribute to make your stay as a great experience. We look forward to welcome you back in the future. Yours sincerely, Steffen Opitz Hotel Manager
1 out of 5
by a verified traveller

Terrible experience

Posted 29-Mar-2018
Superior room is small, facing a wall. First, I was put in a smoking room (not requested), then sent twice to another room at the end of a 300 m corridor, which lock did not work before being given a 3rd room. Check-in took over 45 minutes at midnight!
Comment from Hotel Management
19-Apr-2018 by KIDXB, Hotel Management
Dear Mr. Mans, Thank you for taking the time to share your review. Any comment Positive or constructive gives us a chance to improve our services towards our guest. We would definitely look into more details for the comments with regards to room allocation as we do not expect our guest to face this while staying at kempinski Hotels. Thank you once again for sharing your feedback with us and we look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by a verified traveller from Beirut

very convenient hotel

Posted 10-Mar-2018
right inside mall of the emirates. very practical.
Comment from Hotel Management
13-Mar-2018 by Hotel Manager, Hotel Management
Dear Mr. Rabih Moussa, Thank you for taking the time to share your review. We highly appreciate that you emphasize on our location, as it is one of our core assets, and are glad that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. Thank you once again for sharing your feedback with us and we look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager