Ratings based on 508 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from england

Fabulous hotel in great location

Posted 23-Apr-2017
We stayed in a junior suite with our two children aged 4 and 8. The room was spacious and spotless with everything we needed. Our view was of the pool and the Burj Al Arab which was wonderful. We had bathrobes, slippers and complimentary bottled water. We had access to the Executive lounge which was where we had breakfast. The staff were so friendly and helpful, nothing was too much trouble. The pool was great, never busy and had a lifeguard. The staff brought over towels and ice cold bottled water. The complimentary shuttle to Kite Beach was easily arranged and we were taken in a BMW! The location was great for us, with an exit straight into the Mall of the Emirates, which meant we were close to a metro station and right next door to Ski Dubai. We had a wonderful stay and can't find any fault at all.
5out of 5
Recommended
for Everyone
by A verified traveller from Qatar

Excellent hotel for shopping and relax and facilit

Posted 18-Apr-2017
Traveling with my family we enjoyed our stay in the room
5out of 5
Recommended
for Everyone
by A verified traveller

Kempinski Mall of the Emirates

Posted 19-Mar-2017
Staff was great and met all our needs to ensure that we had a pleasant stay. Good location attached to the mall with many restaurant and shopping choices.
Comment from Hotel Management
21-Mar-2017 by Rami Serhal - Hotel Manager, Hotel Management
Dear valued guest, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Rami Serhal Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel good transportation

Posted 12-Mar-2017
Very clean and great service, restaurants are good and near shopping mall
Comment from Hotel Management
15-Mar-2017 by Rami Serhal - Hotel Manager, Hotel Management
Dear Ernesto & Marth, Thank you for your valuable following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Rami Serhal Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Riyadh

Very clean and comfortable hotel

Posted 09-Feb-2017
The hotel is very well organized and the staff excellent. The view was not great but ok if you prefer to enjoy the room confortability. Very close to the mall with many restaurant choices and close to the metro station.
Comment from Hotel Management
13-Feb-2017 by Rami Serhal, Hotel Manager, Hotel Management
Dear Ernesto and Marth, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Rami Serhal Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Accra, Ghana

Lovely hotel in the heart of Dubai

Posted 28-Jan-2017
My friend and I stayed here and had a lovely time. The staff were friendly, the room was nice and spacious. We enjoyed our stay and wished we could have stayed longer.
Comment from Hotel Management
30-Jan-2017 by Rami Serhal, Hotel Manager, Hotel Management
Dear Lynn, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Rami Serhal Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 25-Jan-2017
very good location and friendly staff. very good experience.
Comment from Hotel Management
13-Mar-2017 by Rami Serhal - Hotel Manager, Hotel Management
Dear valued guest, Thank you for choosing Kempinski Hotel Mall of the Emirates and for sharing your feedback with us. I was delighted to read that you enjoyed your stay with us that much, we look forward to welcoming you back in the near future. Yours sincerely, Rami Serhal Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Above And Beyond

Posted 24-Jan-2017 on Ebookers
As global travelers we thought that only our 6 star cruise line could deliver such wonderful service. This hotel exceeded our expectations.
Comment from Hotel Management
13-Mar-2017 by Rami Serhal - Hotel Manager, Hotel Management
Dear valued guest, Thank you for choosing Kempinski Hotel Mall of the Emirates and for sharing this amazing feedback with us, it was a great pleasure to read it and I'll be very happy to share it with the whole team. We look forward to welcoming you back in the near future. Yours sincerely, Rami Serhal Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller from California

Kempinski Mall of the Emirates is Exceptional!

Posted 21-Jan-2017
Pros: Location, cleanliness, staff
Cons: Better choices for room service, especially late night, after hours menu choices
Location: The location is great. Being attacked to the mall is great and gives lots of dining options.
We had an amazing stay for 6 days and loved it. The hotel is breathtakingly beautiful both inside and out and extremely clean. The staff is friendly and very helpful. They continuously went out of their way and always had smiles on their faces. I would definitely stay again when in Dubai. They are attached to the mall which has several restaurant and eating options. We also did a hop on hop off bus tour that picked up from the hotel so it was very convenient.
Comment from Hotel Management
22-Jan-2017 by Rami Serhal, Hotel Manager, Hotel Management
Dear Pilar, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. Thank you for highlighting the positive and constructive elements of your experience. This will certainly help us to provide more memorable experience during your next stay. Your complimenting remarks regarding the hotel, location and the staffs being friendly and helpful the were indeed great to read. It will be my pleasure to share your comments with my colleagues, as they will no doubt be thrilled to know that they have been able to contribute in making your stay with us pleasant. We at the Kempinski Hotel Mall of the Emirates look forward to your next visit in the near future.
5out of 5
by A verified traveller

Posted 13-Jan-2017 on Hotels
Amazing front desk staff, always helpful