We had a great stay at the hotel. Having visited Dubai many times, this hotel was def one of our faves. Only downside for us was the pool as it was tiny and not very child friendly, however we knew this when booking so not an issue. Staff really went the extra mile. We did want to visit the other resort at the Palm as we wanted to use the beach facilities but there was a very steep charge and we were told we'd have to pay this fee per person including our 1 and 3 year old. Maybe this needs to be looked at as its the same company hotel.
Comment from Hotel Management
26-Apr-2016 by Grant Ruddiman - General Manager, Hotel Management
Dear Munira ,
Thank you for posting a review on Expedia following your recent stay at the Kempinski Hotel Mall of the Emirates.
I am very pleased that you enjoyed your overall stay at our hotel, however, I have noted that your feedback on the size of the pool, not meeting your expectations, as well as your disappointment over the rates to access the Kempinski at the Palm.
Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We will further discuss as a management team, what we can do in partnership with the other Kempinski properties in the UAE.
We hope this will not tarnish your impression of the hotel and that you will afford us another chance to redeem ourselves in the future.
We look forward to welcoming you back soon, upon your next visit to Dubai.