Stylish & Central
Pros. A beautifully styled hotel, that embodies warmth and sophistication. We had a grand deluxe room which has a sitting room and seperate bedroom. Very spacious and well layed out. Plenty of storage too. It's great having access to Mall of the Emirates, the Metro and tourist buses (Big Bus). Overall I think it's a pretty good location. The buffet breakfast at Olea was sensational, definitely one of the best buffets I've had. Also the manager excelled at his position and never missed a beat. He arranged in room breakfast the morning we had an early flight, thank you so much!
Cons: the walk from the elevator to the room was ridiculously long. It was about 200 steps. I don't know who designed the floor plan or why it's such a maze but this person should be dismissed! If you want a shorter walk to your room you have to pay extra. The other negative was the view. We had a view of the tennis court and air conditioning units. I wish we were offered the opportunity to upgrade to a view of the Burj Al Arab. We had traveled such a long way to Dubai that a view of this iconic building would have elevated our stay and I would have been happy to pay extra. I think this is a missed opportunity by the check-in staff and they should at least ask the guest if they would like to pay for a better view. the room was outstanding and a great view would have been the icing on the cake.
Overall, the Kempinski is a beautifully designed modern hotel, in a great location.
Comment from Hotel Management
27-Sep-2017 by Steffen Opitz, Hotel Management
Dear Ms. Sarah,
We would like to thank you for taking the time in writing a detailed review of your experience with us. Your comments are much appreciated.
I was genuinely concerned to read about the disappointing experience you had with regards to the room allocation. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we obviously have failed on a number of occasions, as you have duly pointed out. Please accept my apologies for these shortcomings.
On the other hand, I am very pleased to read that our colleagues in Olea have made your dining experience pleasant. Your comments about the buffet, as well as the services are indeed heartwarming to read.
We all look forward to welcoming you back in the near future.