Ratings based on 482 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Schönes Hotel mit Zugang zur Mall

Posted 11-Jan-2017
Hotelzimmer ist gross und der Schlafbereich ist von der Küche und vom Living getrennt. Das Bad ist ebenfalls gross. Das ganze Hotel ist in topschuss und mit edelwn Materialien ausgestattet. Ein Plus ist der Direktzugang zur Mall of the Emirates.
Comment from Hotel Management
14-Jan-2017 by Rami Serhal, Hotel Manager, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihr grossartiges Feedback auf Expedia. Wir haben uns sehr gefreut dass Ihnen Ihr Aufenthalt im Kempinski Hotel Mall of the Emirates so gut gefallen hat. Gerne teilen wir Ihr Feedback mit dem ganzen Team und wir würden uns freuen Sie in Zukunft wieder bei unsbegrüßen zu dürfen.
4out of 5
Recommended
for Families
by A verified traveller from Saudi Arabia

Great for utilizing Ski Dubai

Posted 20-Dec-2016
Pros: The location was great for skiing and shopping.
Cons: We would have appreciated a chocolate or fruit with the turn down service.
Location: Ski Dubai was right out the door. Cheap taxi ride to anywhere in the city.
We had a lovely getaway at the Kempinski. Staff was accommodating and upgraded our suite when we arrived. The best part of the stay was the bed...very soft and enveloped your body. I slept great despite some road noise from the highway outside our window.
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Dear Ms. Masha, Thank you very much for taking the time to share your feedback following your recent stay with us and also for highlighting the positive and constructive elements of your experience. This will certainly help us to provide more memorable experience during your next stay. It will be my pleasure to share your comments with my colleagues, as they will no doubt be very happy to know that they have been able to contribute in making your stay with us pleasant. We at the Kempinski Hotel Mall of the Emirates look forward to your next visit in the near future. Michael Payne General Manager
3out of 5
by A verified traveller from Afghanistan

Club Noir experience.

Posted 21-Nov-2016
I recently stayed at your beautiful hotel for the very first time November 2nd, 2016. Upon check-in, I was told that my room was not ready (I arrived before check-in time), and that I was being upgraded, but that room was not ready either. I waited for an hour so The front office manager on duty intervened and I was able to get to my room immediately. I was accommodated in room 537, and it was beautiful. The only issue I had was no hot water in the shower. I did not notice this until the following morning. Our experience at Club Noir was unsatisfactory. I sent an email to The front office manager and the duty manager detailing the events from that night. I am yet to receive a response from either gentleman.
5out of 5
Recommended
for Everyone
by A verified traveller from bahrain

Amazing

Posted 20-Nov-2016
I got a great deal on Expedia so I was already pretty happy to be staying at this hotel, given its amazing location. You literally walk out into Mall of the Emirates and it's a few feet away from Ski Dubai. I was pleasantly surprised to get a free upgrade to a junior suite thanks to my Expedia elite status. The suite was amazing. My favorite part is that there's an iPad in the room where you find information about the hotel, the mall, and you can order room service. I ordered dinner and the service was fast and the food quality was great. Probably one of the best burgers I've ever had. Definitely worth it.
2out of 5
by A verified traveller

What a disappointment

Posted 11-Nov-2016
First of all, there was no room upgrade and zero perks for Expedia Gold status. Upon checking into the room, we immediately saw that in the bathroom, there were paint chips fallen from the ceiling all over the counter. We had to call housekeeping to clean that up. And internet was so spotty. We only get one day of good connection out of 6 days staying there. The only good thing about this hotel is the convenience. It's located inside the Mall of the Emirates with easy access to food court and metro station.
Comment from Hotel Management
13-Nov-2016 by Management, Hotel Management
Dear Guest, Thank you for your valuable feedback and for taking the time to write a review following your recent stay at the Kempinski Hotel Mall of the Emirates. I would like to sincerely apologize that the quality of the internet and the room experience didn't match your expectations. Please be assured that I have passed your feedback to the concerned department, to ensure that our processes are revisited in order to avoid a recurrence. I hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Mall of the Emirates and deter you from staying with us again. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Sincerely, Michael R. Payne General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from villejuif

Établissement et emplacement au top

Posted 01-Nov-2016
Pros: Personnel au petit soin mention spécial pour Rami qui a été super Pro et sympatique
Cons: La chambre était extra mais le bruit de l'autoriute peut être gênant
Location: Accès directement dans le émirat mall et ses pistes de ski
4out of 5
Recommended
for Families
by A verified traveller from uk

A lovely stay.

Posted 29-Oct-2016
Pros: location and cleanliness
Cons: pool not consistent. sometimes you got water, often not etc
Location: mall attached so everthing including shopping, ski, cinema, food. great for short stay and not far from beach
Lovely hotel, great location but nothing too outstanding. Rooms lovely but pool staff inconsistent with service and beds and water etc. No fruit in room which is usually a nice touch.
4out of 5
Recommended
for Everyone
by A verified traveller from Qatar

3 day visit to Dubai

Posted 27-Oct-2016
Pros: Good location, adjacent to the Mall of the Emirates. Generous room.
Cons: No view (a rooftop and wall) from the hotel room. Strange odor. awkward access to gym (usually entailing a change of elevators to access the floor).
Location: Skiing, eating, shopping.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Nice hotel near to the mole

Posted 11-Oct-2016
Good hotel near most facilities requied by tourest comfortable hotel with friendly staff
3out of 5
Recommended
for Everyone
by A verified traveller

unexpected Service charge of 10%

Posted 11-Oct-2016
Location: Mall of the Emirates is a cool place to be
I was informed of a 10% service charge upon checkout from the hotel.