Ratings based on 492 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Hôtel de luxe accueillant et très pratique

Posted 19-Feb-2017
Hôtel de luxe, accueillant et très pratique, collé au Mall des Emirates et à côté du métro. De notre chambre, vue sur Burj Al Arab
5out of 5
Recommended
for Everyone
by A verified traveller from Riyadh

Very clean and comfortable hotel

Posted 09-Feb-2017
The hotel is very well organized and the staff excellent. The view was not great but ok if you prefer to enjoy the room confortability. Very close to the mall with many restaurant choices and close to the metro station.
Comment from Hotel Management
13-Feb-2017 by Rami Serhal, Hotel Manager, Hotel Management
Dear Ernesto and Marth, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Rami Serhal Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Accra, Ghana

Lovely hotel in the heart of Dubai

Posted 28-Jan-2017
My friend and I stayed here and had a lovely time. The staff were friendly, the room was nice and spacious. We enjoyed our stay and wished we could have stayed longer.
Comment from Hotel Management
30-Jan-2017 by Rami Serhal, Hotel Manager, Hotel Management
Dear Lynn, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Rami Serhal Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 25-Jan-2017
very good location and friendly staff. very good experience.
5out of 5
Recommended
for Everyone
by A verified traveller from California

Kempinski Mall of the Emirates is Exceptional!

Posted 21-Jan-2017
Pros: Location, cleanliness, staff
Cons: Better choices for room service, especially late night, after hours menu choices
Location: The location is great. Being attacked to the mall is great and gives lots of dining options.
We had an amazing stay for 6 days and loved it. The hotel is breathtakingly beautiful both inside and out and extremely clean. The staff is friendly and very helpful. They continuously went out of their way and always had smiles on their faces. I would definitely stay again when in Dubai. They are attached to the mall which has several restaurant and eating options. We also did a hop on hop off bus tour that picked up from the hotel so it was very convenient.
Comment from Hotel Management
22-Jan-2017 by Rami Serhal, Hotel Manager, Hotel Management
Dear Pilar, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. Thank you for highlighting the positive and constructive elements of your experience. This will certainly help us to provide more memorable experience during your next stay. Your complimenting remarks regarding the hotel, location and the staffs being friendly and helpful the were indeed great to read. It will be my pleasure to share your comments with my colleagues, as they will no doubt be thrilled to know that they have been able to contribute in making your stay with us pleasant. We at the Kempinski Hotel Mall of the Emirates look forward to your next visit in the near future.
5out of 5
Recommended
for Everyone
by A verified traveller

Schönes Hotel mit Zugang zur Mall

Posted 11-Jan-2017
Hotelzimmer ist gross und der Schlafbereich ist von der Küche und vom Living getrennt. Das Bad ist ebenfalls gross. Das ganze Hotel ist in topschuss und mit edelwn Materialien ausgestattet. Ein Plus ist der Direktzugang zur Mall of the Emirates.
Comment from Hotel Management
14-Jan-2017 by Rami Serhal, Hotel Manager, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihr grossartiges Feedback auf Expedia. Wir haben uns sehr gefreut dass Ihnen Ihr Aufenthalt im Kempinski Hotel Mall of the Emirates so gut gefallen hat. Gerne teilen wir Ihr Feedback mit dem ganzen Team und wir würden uns freuen Sie in Zukunft wieder bei unsbegrüßen zu dürfen.
4out of 5
Recommended
for Families
by A verified traveller from Saudi Arabia

Great for utilizing Ski Dubai

Posted 20-Dec-2016
Pros: The location was great for skiing and shopping.
Cons: We would have appreciated a chocolate or fruit with the turn down service.
Location: Ski Dubai was right out the door. Cheap taxi ride to anywhere in the city.
We had a lovely getaway at the Kempinski. Staff was accommodating and upgraded our suite when we arrived. The best part of the stay was the bed...very soft and enveloped your body. I slept great despite some road noise from the highway outside our window.
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Dear Ms. Masha, Thank you very much for taking the time to share your feedback following your recent stay with us and also for highlighting the positive and constructive elements of your experience. This will certainly help us to provide more memorable experience during your next stay. It will be my pleasure to share your comments with my colleagues, as they will no doubt be very happy to know that they have been able to contribute in making your stay with us pleasant. We at the Kempinski Hotel Mall of the Emirates look forward to your next visit in the near future. Michael Payne General Manager
5out of 5
by A verified traveller

Posted 21-Nov-2016 on Hotels
Every thing was perfect
5out of 5
by A verified traveller

رائع

Posted 21-Nov-2016 on Hotels
رائعة جداً
3out of 5
by A verified traveller from Afghanistan

Club Noir experience.

Posted 21-Nov-2016
I recently stayed at your beautiful hotel for the very first time November 2nd, 2016. Upon check-in, I was told that my room was not ready (I arrived before check-in time), and that I was being upgraded, but that room was not ready either. I waited for an hour so The front office manager on duty intervened and I was able to get to my room immediately. I was accommodated in room 537, and it was beautiful. The only issue I had was no hot water in the shower. I did not notice this until the following morning. Our experience at Club Noir was unsatisfactory. I sent an email to The front office manager and the duty manager detailing the events from that night. I am yet to receive a response from either gentleman.