Ratings based on 570 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveller from Jeddah,KSA

Very Nice business Hotel but expensive Parking

Posted 13-Nov-2017
Pros: quick and nice check in. Very considerate staff.
Cons: the access to the hotel could be difficult since there is only one way to get there. the valet parking is very expensive and it is the only option.
Location: the hotel is located at the mall which is nice. the access to the hotel is difficult
Nice hotel at the center of shaikh zaid rd. their main guests for business which has so many facilities to fulfill this purpose. the mall is accessed from the lobby which is a plus. I really like the hotel and the services they provide. Not mention they upgraded my room for free Cons: it will cost you at least 200 dh for the valet and its the only option they got to park your car which is very unconvinced. there is one way to access to the hotel which is difficult to reach.
Comment from Hotel Management
14-Nov-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear Mr. Mohammad, Thank you for sharing experience with us and we are glad to hear that you benefited from an upgrade. We highly appreciate that you emphasize on our location, as it is one of our core assets, and it’s satisfying to hear that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. Once again, thank you for choosing Kempinski Hotel Mall of the Emirates and we look forward to welcome you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Oct-2017
As always A comfortable stay Clean hotel Never a bad experience Was surprised to find a balcony in my room that the hotel didn't think to use . No chair or anything. Just a simple dirty balcony . Anyhow there wasn't suppose to be a balcony in my room anyway
Comment from Hotel Management
30-Oct-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear Guest, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. Please also note that we have taken your feedback into consideration and to work on a solution to make sure that all of our guests, such as you to have a better stay with us in the future. Thank you once again for your valuable feedback and we look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

It is the best!

Posted 25-Oct-2017
Pros: everything except the evening meal menu
Cons: the dinner menu
Location: not a lot of time to travel around but in relative proximity to quite a lot.
Staying in good hotels for business each and every month - this is the best ever. 5* in every way but it has got the class of a 5* but not the uncomfortable, formal snobbery feeling that typically goes with a high end hotel. just warm, relaxing and very refreshing. Breakfast is excellent. Meal menu is very poor but there's plenty of places to eat out in Dubai.
Comment from Hotel Management
26-Oct-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear Gus, Thank you for sharing your feedback on your recent stay with us. I am very happy to hear that you had a great experience and that we could contribute to make your stay memorable. I would also like to thank you for your appreciation on our hotel. Such feedback like yours will help us to continue providing the best services to all our guests. We look forward to another opportunity in welcoming you back. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect hotel in ideal location.

Posted 24-Oct-2017
World-class hotel for work. Great location by mall and metro. Top quality everything. Staff and service are top- notch.
Comment from Hotel Management
25-Oct-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear Guest, Thank you for sharing your appreciation and experience on your recent stay with us. We highly appreciate that you emphasize on our location, as it is one of our core assets, and we are that glad we could contribute to your enjoyable stay. It will be my pleasure to share your comments to the entire team as they will be delighted to know that their efforts are so well appreciated. We certainly look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Medellin - Colombia

Nice hotel close to Mall of the Emirates and Metro

Posted 07-Oct-2017
This hotel is very nice. It's location next to the mall and the metro station make it very convenient for shopping, eating, and for moving around Dubai. The rooms are very comfortable and the staff is very nice. Breakfast buffet is very good.
Comment from Hotel Management
10-Oct-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear Mr. Jorge, We would like to thank you for the time and effort you have taken in sharing your great feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. I am pleased to read that you had such a wonderful experience during your stay with us and we highly appreciate that you emphasize on our location, as it is one of our core assets. It is moreover delightful to hear that you enjoyed our accommodation, food as well as the services of our colleagues. It will be our pleasure to welcome you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from australia

Stylish & Central

Posted 22-Sep-2017
Pros. A beautifully styled hotel, that embodies warmth and sophistication. We had a grand deluxe room which has a sitting room and seperate bedroom. Very spacious and well layed out. Plenty of storage too. It's great having access to Mall of the Emirates, the Metro and tourist buses (Big Bus). Overall I think it's a pretty good location. The buffet breakfast at Olea was sensational, definitely one of the best buffets I've had. Also the manager excelled at his position and never missed a beat. He arranged in room breakfast the morning we had an early flight, thank you so much! Cons: the walk from the elevator to the room was ridiculously long. It was about 200 steps. I don't know who designed the floor plan or why it's such a maze but this person should be dismissed! If you want a shorter walk to your room you have to pay extra. The other negative was the view. We had a view of the tennis court and air conditioning units. I wish we were offered the opportunity to upgrade to a view of the Burj Al Arab. We had traveled such a long way to Dubai that a view of this iconic building would have elevated our stay and I would have been happy to pay extra. I think this is a missed opportunity by the check-in staff and they should at least ask the guest if they would like to pay for a better view. the room was outstanding and a great view would have been the icing on the cake. Overall, the Kempinski is a beautifully designed modern hotel, in a great location.
Comment from Hotel Management
27-Sep-2017 by Steffen Opitz, Hotel Management
Dear Ms. Sarah, We would like to thank you for taking the time in writing a detailed review of your experience with us. Your comments are much appreciated. I was genuinely concerned to read about the disappointing experience you had with regards to the room allocation. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we obviously have failed on a number of occasions, as you have duly pointed out. Please accept my apologies for these shortcomings. On the other hand, I am very pleased to read that our colleagues in Olea have made your dining experience pleasant. Your comments about the buffet, as well as the services are indeed heartwarming to read. We all look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely hotel, staff and service

Posted 19-Sep-2017
Really attentive, discreet staff, great efficiency with early check in/late check outs. Lovely restaurants and facilities made this a great stay. Thank you.
Comment from Hotel Management
20-Sep-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear valued Guest, Thank you for sharing your feedback following your stay at Kempinski Hotel Mall of the Emirates. Thank you for acknowledging the positive elements of your experience, as it is from your feedback that we will be able to uphold our commitment to excellence. Such appreciation like yours will help us to continue and improve our level of services as well as our facilities. Once again, thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future for another excellent stay! Yours sincerely, Steffen Opitz Hotel Manager
2 out of 5
Recommended
for Everyone
by A verified traveller from kuwait

The prices is high

Posted 31-Aug-2017
Ive been in this hotel many times and they dont have loyality programs or special offers for regular custoner
Comment from Hotel Management
30-Oct-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear Maliha, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. We are glad to learn that you have been one of our loyal guests. In fact, you can enroll prior to your stay on the Global Hotel Alliance website, as well as upon arrival at our Hotel and benefit instantly from its advantages. Thank you once again for your feedback and we look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Lincs Uk

Excellent hotel housed in the Mall of the Emirates

Posted 29-Aug-2017
Pros: Smart and cheerful staff. All facilities well maintained and all needs met.
Cons: Don't know
Location: Directly alongside the Mall of the Emirates with easy access to the Metro system which gives reach to all parts of Dubai.
Comfortable and quiet hotel close to shopping and dining and easy access to most locations in Dubai.smart and cheerful staff
Comment from Hotel Management
03-Sep-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear both, Thank you for sharing your review through Expedia. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience the Kempinski Hotel Mall of the Emirates is renowned for and exceed your expectations for future visits. I am very pleased to read that our colleagues have made your stay pleasant with their warm welcome and friendly approach. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Aug-2017
Amazing hotel , perfect stay , always a pleasure to comeback
Comment from Hotel Management
29-Aug-2017 by Steffen Opitz Hotel Manager, Hotel Management
Dear Guest, Thank you very much for your kind feedback. It will be our pleasure to welcome you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager