Ratings based on 631 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Kuwait

Posted 19-Sep-2018
Nice hotel very welcoming staff and the room was clean and comfy
Comment from Hotel Management
20-Sep-2018 by KIDXB, Hotel Management
Dear Mr. Fahad, Thank you for your feedback about your enjoyable stay at Kempinski Hotel Mall of the Emirates. We are always grateful to receive appreciation such as yours as it inspires us to continue to provide a superior guest experience. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
4 out of 5
by a verified traveller

Posted 16-Sep-2018
Comment from Hotel Management
20-Sep-2018 by KIDXB, Hotel Management
Dear Guest, Thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
4 out of 5
by a verified traveller from Kuwait

Posted 12-Sep-2018
Nice hotel very welcoming staff the room clean and big
Comment from Hotel Management
13-Sep-2018 by KIDXB, Hotel Management
Dear Mr. Fahad, Thank you for your valuable feedback. We are delighted to hear that your stay was great experience. It made us very proud to know that we could contribute to your stay and that our services meet your expectations. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
by a verified traveller from NJ

Posted 08-Sep-2018
Comment from Hotel Management
20-Sep-2018 by KIDXB, Hotel Management
Dear Guest, Thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by a verified traveller from cornwall uk

Superb hotel with amazing staff

Posted 15-Jul-2018
Everything about this hotel is wonderful, the staff are the stars of this property, always making you feel special, and they are all very friendly and professional. If you want to experience hospitality at its finest stay at the kempinski Mall of Emirates. The suites are fabulous, the food in all the restaurants is to a very high standard and well presented. We had 13 wonderful and truly enjoyable nights.
Comment from Hotel Management
16-Jul-2018 by KIDXB, Hotel Management
Dear Mr. Karl, We would like to thank you for the time and effort you have taken in sharing your review and great compliments to our colleagues who took the wise initiative to ensure that you had an enjoyable and memorable stay in our Hotel. Your feedback regarding the room, the food as well as the services of our colleagues were indeed heartwarming to read. Comments like these encourage us to strive further in delivering great service to all our valued guests. Once again, thank you for choosing Kempinski Hotel Mall of the Emirates and we look forward to welcoming you back in the near future for another excellent stay. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by a verified traveller

Very Nice Hotel.

Posted 02-Jul-2018
Pros: The location, the room. We were in the Junior suite and it was awesome.
Cons: Perhaps some of the prices. The liquor was very expensive. One type of Liquor cost 7,000 AED.
Location: Connected to the mall of the emirates. The metro is close by so you can venture out a little bit.
This is a magnificent hotel. The convenience of being connected to the mall of the emirates is what my wife and I really enjoyed. The staff was great. Everyone was very friendly. The room was always kept clean. Everyone was very accommodating.
Comment from Hotel Management
04-Jul-2018 by KIDXB, Hotel Management
Dear Guest, We thank you for taking the time to post your feedback. Your generous praise of our hotel, staffs, location adjacent to Mall of the Emirates, and overall service are very gratefully received and we look forward to the opportunity to once again make your stay with us an exceptional one. Once again, we thank your feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you again in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 12-Jun-2018
The entire staff was courteous and very helpful. Maybe the best I have ever experienced.
Comment from Hotel Management
13-Jun-2018 by KIDXB, Hotel Management
Dear Guest, Thank you for your feedback and for choosing Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. It will be our pleasure to welcome you back soon. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
by a verified traveller from Angola

Posted 15-May-2018
Very nice hotel conected to Mall of Emirates with excellents stores and very good restaurantes. I love - it’s like home for me !
Comment from Hotel Management
20-May-2018 by KIDXB, Hotel Management
Dear Ms. Anabela, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. We are very happy to hear that you felt at home in our hotel and we highly appreciate that you emphasize on our location, as it is one of our core assets, and are glad that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. We look forward to your next visit in the near future. Yours sincerely, Steffen Opitz Hotel Manager
4 out of 5
by a verified traveller

Posted 08-May-2018
Comfortable and convenient
Comment from Hotel Management
10-May-2018 by KIDXB, Hotel Management
Dear Guest, Thank you for your valuable feedback and for choosing Kempinski Hotel Mall of the Emirates. We look forward to welcoming you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager
5 out of 5
by a verified traveller

Posted 05-May-2018
very clean, perfect location, amazing service, cheerful staff
Comment from Hotel Management
08-May-2018 by KIDXB, Hotel Management
Dear Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to know that you had an amazing experience with us. It is satisfying to know that we could contribute to your enjoyable stay. Once again, thank you for your valuable feedback and we look forward to welcome you back in the near future. Yours sincerely, Steffen Opitz Hotel Manager