Ratings based on 518 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Quiet and good overall service

Posted 12-May-2017
We would like to thank your exemplary staff Yohanna n Saule at the execlounge for excellent work n warm reception given during our stay
Comment from Hotel Management
15-May-2017 by Kempinski, Hotel Management
Thank you for the great comments, we will ensure the team are commended. Best regards, Kempinski Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-May-2017
Still in excellent condition. Service is amazing.
Comment from Hotel Management
08-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear valued Guest Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from U

Nice location close to shopping malls and restaurn

Posted 06-May-2017
Nice hotel third time I booked there. Good transportation
Comment from Hotel Management
08-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear Ernesto & Marth, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
4 out of 5
by A verified traveller

Not happy with the staff and manger of the hotel

Posted 05-May-2017
Not worth staying its not value for money especially because of the current manger and the staff of the hotel which is not at all friendly doesn't know how to make guest satisfy. They have no idea for the importance of the guest.
Comment from Hotel Management
15-May-2017 by Kempinski, Hotel Management
Dear Sir/madame, We truly apologise that we did not meet your expectations. We hope that you may give us another chance to experience the true level of Kempinski. Please feel free to contact me for any future assistance. Best regards Adnan Dabbas Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-May-2017
Great location, seconds away from Mall of the Emirates. Ideally located equidistant from JBR and downtown Dubai.
Comment from Hotel Management
08-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear valued Guest, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Fabulous hotel in great location

Posted 23-Apr-2017
We stayed in a junior suite with our two children aged 4 and 8. The room was spacious and spotless with everything we needed. Our view was of the pool and the Burj Al Arab which was wonderful. We had bathrobes, slippers and complimentary bottled water. We had access to the Executive lounge which was where we had breakfast. The staff were so friendly and helpful, nothing was too much trouble. The pool was great, never busy and had a lifeguard. The staff brought over towels and ice cold bottled water. The complimentary shuttle to Kite Beach was easily arranged and we were taken in a BMW! The location was great for us, with an exit straight into the Mall of the Emirates, which meant we were close to a metro station and right next door to Ski Dubai. We had a wonderful stay and can't find any fault at all.
Comment from Hotel Management
01-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear Ms. Fiona, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. Our Colleagues are delighted with your comment,feedback like this motivates them to perform even better. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Qatar

Excellent hotel for shopping and relax and facilit

Posted 18-Apr-2017
Traveling with my family we enjoyed our stay in the room
Comment from Hotel Management
08-May-2017 by Ayman Al Mohamad - Rooms Division Manager, Hotel Management
Dear valued Guest, Thank you very much for choosing to stay with us. Our guest comments and suggestions are always given the utmost regard and consideration as they contribute largely in our relentless ascent towards the highest standards of service. We are all looking forward to welcoming you back to the Kempinski Hotel Mall of the Emirates in the near future. Yours sincerely, Ayman Al Mohamad Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Kempinski Mall of the Emirates

Posted 19-Mar-2017
Staff was great and met all our needs to ensure that we had a pleasant stay. Good location attached to the mall with many restaurant and shopping choices.
Comment from Hotel Management
21-Mar-2017 by Rami Serhal - Hotel Manager, Hotel Management
Dear valued guest, Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Rami Serhal Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel good transportation

Posted 12-Mar-2017
Very clean and great service, restaurants are good and near shopping mall
Comment from Hotel Management
15-Mar-2017 by Rami Serhal - Hotel Manager, Hotel Management
Dear Ernesto & Marth, Thank you for your valuable following your recent stay at the Kempinski Hotel Mall of the Emirates. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. We look forward to your next visit in the near future. Yours sincerely, Rami Serhal Hotel Manager
5 out of 5
by julie ann

Heaven in Dubai

Posted 21-Feb-2017 on Hotels
Our home away from home.
Comment from Hotel Management
13-Mar-2017 by General Manager, Hotel Management
Dear Julie Ann, Thank you for choosing Kempinski Hotel Mall of the Emirates and leaving us this nice feedback, it was indeed heartwarming to read that you are already feeling at home. We look forward to welcoming you back in the near future. Yours sincerely, Rami Serhal Hotel Manager