I’ve stayed several times in the past. The staff is hit or miss. The women at the front desk are friendly but the men are rude and don’t listen well. The rooms are always comfortable and breakfast is great. I stay here because of the connection to the mall.
Comment from Hotel Management
08-Apr-2018 by Hotel Manager, Hotel Management
Thank you for taking the time to share your review.
We highly appreciate that you emphasize on our location, as it is one of our core assets, and are glad that you could enjoy all the facilities that we have to offer to our Guests, in and around the hotel. My Colleagues would definitely look into more details for the comments regards to the reception team as we do not expect our guest to face this while staying at kempinski Hotels
Thank you once again for sharing your feedback with us and we look forward to your next visit in the near future.