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Reviews of Emirates Concorde Hotel & Suites

4 out of 5
Emirates Concorde Hotel & Suites
Maktoum Street, Riqat Al Buteen - Deira, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 88 out of 323 reviews" "
Rating 8 - Good. 113 out of 323 reviews" "
Rating 6 - Okay. 63 out of 323 reviews" "
Rating 4 - Poor. 28 out of 323 reviews" "
Rating 2 - Terrible. 31 out of 323 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Mohammed Anas

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
While it was unbeatable price for the size it is outdated and the cleanliness in the kitchen is very poor, you have to wash everything all over and expect to see many roaches. I know it is a common thing in old buildings in Dubai but it should be manageable. The staff is very friendly. Personally would never stay here again.
Stayed 5 nights in May 2024

2/10 Terrible

Reza, OMAHA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the check-in took more than two hours. The room was not cleaned and ready even though I arrived a few hours after check-in Time.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in DubI
Great location, there is even an amazing dentist who has a clinic in the hotel complex, the food is good, staff is nice , comfortable bed and linens its a wonderful stay
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
The food is grrat, hotel very comfortable and near all the important places , great staff, fast and effective housekeeping will surely go back
Stayed 1 night in Jan 2024

2/10 Terrible

Suresh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Imagine reaching your hotel, severely jet-lagged, at 2 a.m. with your family after multiple international flights/connections, and being told that they don't have the apartment you had prepaid for. I was told they would try to get me the 3-bedroom apartment I had prepaid for in a day or so. They gave me three rooms far apart from each other instead, which is a nightmare for any family. The following morning, I went to the manager, asking for my apartment, and instead of apologizing, he falsely claimed that he didn't get the reservation until the night before. I showed him my phone log, showing him that I had called a few days ago and the hotel had confirmed my booking. He made another false promise that he would compensate me for the inconvenience, which obviously never happened. Here are my other observations of the service/facility. - The kitchen top was stained, the utensils were almost nonexistent, and the ones there were severely damaged, rendering them unusable. I saw a couple of cockroaches roaming around as well. - Despite paying for six individuals, the staff resisted providing more than four towels. - TVs and phones were unworkable, which they fixed after multiple requests. - While leaving the hotel, the bellboy simply refused to bring my luggage to the parking lot until I paid my dues at the front desk. To summarize, it's a dated hotel with poor service. They are largely unfamiliar with the concept of hospitality. Not recommended for western/intl. travelers.
Stayed 8 nights in Nov 2023

2/10 Terrible

Mahboubeh

Stayed 5 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostel canceled my reservation after I paid the money before arrival. I had to go to another hotel and I still don’t know how to get my money back
Stayed 1 night in Jun 2021

6/10 Okay

abuzar

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel always went above and beyond the call of duty. They answered every question I had, made and confirmed my appointment for my COVID test, and even notified me when I received my results the following morning. I would give the staff 10 stars!!!
Stayed 5 nights in May 2021

6/10 Okay

Yasser

Business traveller
Liked: Cleanliness, room comfort
Nice need service improvement
Nice hotel ....services needs to be improved . And more caution on COVID 19 needs to be applied.
Stayed 2 nights in Apr 2021

6/10 Okay

Ali

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are not clean, need a renovation
The rooms are old and not clean. The front desk staff were not friendly and helpful. The special Price offered during corona is worth it.
Stayed 4 nights in Apr 2021

4/10 Poor

Taghi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very different from the hotel I know few years ago. It’s dead hotel now
Stayed 2 nights in Mar 2021

8/10 Good

Keshav

Business traveller
Liked: Staff & service
Three Star
The Hotel is OK but it had a bad smell in the room. Wifi was good. They also cleaned everyday which is good. Staff is very good.
Stayed 2 nights in Jan 2021

6/10 Okay

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee no tea and towels are very old and clean
Stay was very good but only no coffee no tea in room service , also towels are very old and not clean
Stayed 8 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Minibar was not cold enough and very old and wore bathroom.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their workers have good customer relation, room service perfect .
Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For one night it is OK. However i have to say that the central air cond was a bit noisy and we could smell that someone smoked in the rooms we occupied (may be a long time ago, but the smell was still present and the children could smell it)
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good one. Loved room cleaning except last day was partially cleaned.
Stayed 4 nights in Mar 2020

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and professional staffs
The hotel is located in a very beautiful environment. The views from the Top floor is amazing. The staffs are nice and well trained. I will love to be there once again.The hotel also allows visitors to visit.
Stayed 4 nights in Feb 2020

10/10 Excellent

RAJESH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully family apartment hotel
We stayed for 4 days with family, Hotel was clean & spacious, we enjoyed our entire stay. Local is also very convenient near to airport & to all main markets.
Stayed 3 nights in Feb 2020

10/10 Excellent

Mohamed Amir Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 6 nights in Feb 2020

10/10 Excellent

JAMILAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You guys are the best & keep the excellent service
Stay was pleasant. Exceed expectation. Location wasn’t that great but service, room, housekeeping, security, etc. was great. Like to make special mention for 2 personnel, Abbas, front desk, & Rafiq, bellhop I think as he pretty much covers everything at the front door. Though the rest was excellent.
Stayed 6 nights in Feb 2020

2/10 Terrible

Halima

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

6/10 Okay

Yatin

Business traveller
Liked: Staff & service, room comfort
OK stay
Internet speed is very bad
Stayed 4 nights in Jan 2020

6/10 Okay

Ravin, Mauritius

Business traveller
It a normal hotel with normal service. No high expectation from the staff or hotel.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and convenient location. Easy walking distance to the creek
Stayed 1 night in Dec 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Naeem ur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel For Dubai Trip
Exceptional service very good location
Stayed 3 nights in Nov 2019

8/10 Good

Ibrar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff It was very useful having a convenience store and restaurants in the Hotel.
Stayed 4 nights in Oct 2019

2/10 Terrible

Albert

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Rooms smells bad front desk people bad customer services I called front desk staff name Mary asked for towels 4 times she never send it to my room. The only thing is good about this hotel is the valley guys they are very nice front desk very bad they charge a lot fees not even described.
Stayed 13 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This preporty lacks a lot of different things and its in a mall or something. The location is not in a great neighborhood. I would not stay there again
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent manners and very helpful staff clean very helpful room boys
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are very good and friendly. price is reasonable
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to airport and there are a lot of restaurants around
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
It was my first time in this property, however I thought the room will be bigger since from side it wasn’t clear enough the space and type of the room. I added more money to upgrade
Stayed 4 nights in Aug 2019

8/10 Good

Candid22

Service is slow and furnishings and fixtures are old.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 10 nights in Jul 2019

8/10 Good

Al

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but false information about airport shuttle. The hotel provided one way shuttle to the airport; the ride from the airport to the hotel was not included, as advertised.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Abid, Canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2nd time to this great location. Everything was just awesome. Thanks Emirates concord.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Staff and clean and tv services and very a comfortable flight with good landing .
Stayed 2 nights in Apr 2019

4/10 Poor

Mohammed

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019