I only stopped at this hotel for one night on the way from Belgium to Poland. I drove 800km that day with my cat and was super tired. When I arrived it was raining like crazy, I pulled in front of the hotel and there was no one there to direct me where to park. I called the reception desk and was told that I have to drive somewhere else to find a parking. I asked if someone could help me because I had a lot of luggage plus a cat and it was raining. I was told no but at the parking someone will help me. It took me a while to locate the parking (27euro per night!) and of course there was no one there to help me. I got my huge suitcase, my hand bag, a bag for the cat, the cat and a litter and with all that crap had to walk to the hotel. I was unhappy. This isn't some road side motel, this is Kempinski after all!