Downtown Redwood City Holidays from £1,205

The view was great. The room was clean. The service staff (front desk) was terrible. BEWARE OF YOUR CREDIT CARD WITH THIS HOTEL. I had to call for my itemized bill four days after checkout. I noticed the charged amount was higher than the Expedia amount and when I got the bill, there were two restaurant charges on two separate days. SF is a foodie city—why would I want to eat in the HOTEL restaurant?! I didn’t eat there at all and when I called to find out what happened, I spoke with Peter who put me on hold for 17 of 20 minutes before I hung up. I called back and was connected to his voicemail. Called back a third time and spoke with Ashley who apologized and gave me the Assistant GM’s info. There was no apology from Peter for THEIR ERROR. Yeah, I got my money back but when you give your cc for incidentals and the hotel allows for THEFT by anyone walking into their restaurant or bar and charging a room without verifying guest identity, then they leave their guests and their financials exposed. This has never happened to me in all my years of domestic or international travel.

Stay was nice.

The hotel is really nice and the majority of the staff is super friendly and accommodating. Messaging with the hotel prior to the stay was not good and they do not seem to have a system in place to be responsive unless you call guest services. On one hand that is nice but the convenience of quick messaging has become standard at most hotels at this price point. That said most things about the hotel including the staff interactions and their responsiveness was fantastic. There has clearly been efforts to improve the offerings and presentation of the breakfast in the Imperial Club and that was very nice! The staff in the Club are always super friendly! I encountered a rude gentleman at the front desk when I tried to simply drop my keys and say I was checking out but his co worker stepped in to be nice which was appreciated.