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Reviews of Hyatt Regency Jersey City on the Hudson

4 out of 5
Hyatt Regency Jersey City on the Hudson
2 Exchange Place, Jersey City, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 570 out of 1093 reviews" "
Rating 8 - Good. 237 out of 1093 reviews" "
Rating 6 - Okay. 126 out of 1093 reviews" "
Rating 4 - Poor. 71 out of 1093 reviews" "
Rating 2 - Terrible. 89 out of 1093 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is very convenient
Stayed 3 nights in Mar 2024

10/10 Excellent

Janet, Pleasanton

Travelled with family
Liked: Cleanliness
Both front desk service and room service are great!
Stayed 5 nights in May 2024

4/10 Poor

Stephen

Terrible service
Stayed 1 night in Apr 2024
Response from Property Management on 6 May 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 day stay here and we are beyond satisfied with our stay. The staff is very friendly, especially the valet parking staff! They knew instantly when seeing us what car they needed to go grab. We will definitely be staying here again soon!
Stayed 2 nights in May 2024
Response from Property Management on 6 May 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

8/10 Good

Jessica

Liked: Cleanliness, staff & service
The upholstery on the couches and chairs and the carpet in-room as well as in the lobby area is marked with stains. Unpleasant.
Stayed 1 night in Apr 2024
Response from Property Management on 6 May 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast & easy booking. Great location and so happy the clerk at the hotel upgraded us to a water view. We arrived late and it was nice to see the city all lit up across the river.
Stayed 1 night in Apr 2024
Response from Property Management on 6 May 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel! The path subway is next to the hotel. Literally a 5 train ride into New York City! I will definitely be back
Stayed 4 nights in Apr 2024
Response from Property Management on 6 May 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Kylie, Jackson

Travelled with group
Liked: Staff & service
Disliked: Amenities
The reviews for this hotel are very accurate in a good and bad way. Our experience here for 4 nights was fine. Would I have appreciated a higher rated hotel? Of course! But we were on a budget and the location for this place was incredible! Unbeatable in Jersey, the NYC skyline seen from your room!? Fantastic! Thats why I booked it even after reading the reviews about it being outdated and kinda dirty. Yes, we did switch rooms when we got our first one because there were hand prints on the bedframes from people doing you know what in the beds. There was a gross poop looking stain on the wall and the beds looked frumpy. The front desk was very quick to get us another room and we even got to check in early! The staff were friendly and took our request seriously. Overall, would not stay there again but we got what we paid for and it was in a nice, quiet part of town with great coffee shops and restaurants near by and the subway is next door!
Stayed 4 nights in Apr 2024
Response from Property Management on 6 May 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Connie

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Property Management on 6 May 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Usmah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of Manhattan skyline. A block from Path station. This hotel is at a very convenient location for visitors of Jersey Coty as well as Manhattan.
Stayed 1 night in Feb 2024
Response from Property Management on 6 May 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Gerardo, Jacksonville

.
Stayed 3 nights in Apr 2024
Response from Property Management on 6 May 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Nena

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 2 nights in Apr 2024
Response from Property Management on 6 May 2024
Thank you for your feedback! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Vinayak

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Property Management on 6 May 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jose Eduardo Arredondo, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice an really close to the subway, very convenient for a work or pleasure trip
Stayed 6 nights in Apr 2024
Response from Property Management on 6 May 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Jesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 6 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Tomasz, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fantastic views and cozy rooms. One issue I had was that they will not provide a reasonable solution if you have a car. Valet rushed me to check in giving me 15 minutes of free parking and warned me that I will be charged for 3 hours if I take too long. If you have a car, I would not recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Property Management on 6 May 2024
Thank you for taking the time to share your experience with us, Tomasz. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

8/10 Good

Craig

Liked: Cleanliness, staff & service
Nic location and view.
Stayed 2 nights in Apr 2024
Response from Property Management on 24 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice hotel, location is excellent, and staff was very friendly. Although Free Breakfast would complement the excellent experience.
Stayed 2 nights in Apr 2024
Response from Property Management on 24 Apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 Good

Tai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and was in an excellent location for walking, dining out and taking the path train. I am giving it only 4 stars because the bed and pillows were awful, but that is my only complaint. I will definitely visit again.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Zoey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet, front desk, and housekeeping were all excellent! Convenient location as well. And great views!
Stayed 2 nights in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are happy our dedicated team took good care of you during your stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Haewon

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Wonderful staff. Views are amazing. Slightly outdated room/furniture. Kids loved the pool - even though the water was a bit cold. We will definitely be back!
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Zoe

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Beautiful view as far as location making it easy to travel to and from NYC and breakfast was great! My only concern was parking. The website lists parking as $26/night but when we arrived the parking that was for $26/night required you to leave your car parked during your entire stay. Parking ended up being $52/night which was valet services and allowed us to come and go as we pleased and $160 was collected from me right upfront and I ran into several issues with prepaying for my parking for 3 nights in advance and was constantly asked to pay each time I needed valet services. The carpet, base boards of the beds, and couch was not very clean. Also there was a marathon even that took place while my family and I stayed on the property and all the streets were blocked off for hours and we were not informed in advance to prepared. We have a religious assembly to attend for worship in Jornal Square which was only a few miles and we ended up being 3hrs late and I was highly disappointed.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for sharing your feedback with us. While we're happy that you enjoyed your overall stay, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Lasha

Liked: Amenities
The stay was beautiful. Right in the middle of everything. Staff was pleasant
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Over all it was ok. Here are what I didn’t like: - uncomfortable pillows - very slow service when you call - horrible valet service. They park your car very far. It is not available right away. You have to call an hour before you need it. Also there was a marathon and they didn’t tell me before I chose their service that cars can’t get out. So we stuck in the hotel from 10:00 am to 2:00 pm waiting for our cars after checking out
Stayed 2 nights in Apr 2024
Response from Property Management on 22 Apr 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Huyen

Stayed 2 nights in Apr 2024
Response from Property Management on 6 May 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 Okay

Mandie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice location. No dining options. Bed skirts were stained.
Stayed 1 night in Apr 2024
Response from Property Management on 15 Apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

Dantong

Front desk staff no professional
Stayed 7 nights in Apr 2024
Response from Property Management on 15 Apr 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

8/10 Good

Shannah, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location for Jersey City and to explore Manhattan. Housekeeping was so thoughtful. She asked us if we needed anything when we passed her in the hallway. We just requested more coffee and setups, which she didn’t have. When we returned later, she had left some hanging on our door knob.
Stayed 2 nights in Mar 2024
Response from Property Management on 15 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Delaney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk
Stayed 1 night in Apr 2024
Response from Property Management on 15 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for breakfast thought it was included. Bathroom needs to be updated. Other then those things stay was really nice.
Stayed 2 nights in Mar 2024
Response from Property Management on 15 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 Good

Simren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location super convenient one stop to the World Trade Center mall. We used the valet parking service and they were amazing! I would highly recommend for the location, parking and quiet stay away from the city. The only CON is the outdated state of the rooms - our tub was always full of dirt and debris from a clogged drain..the toilet makes really loud noises..the rooms definitely need an upgrade!
Stayed 3 nights in Mar 2024
Response from Property Management on 15 Apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and convenient location for everything you need to do in Jersey city and NYC.
Stayed 3 nights in Apr 2024
Response from Property Management on 15 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 6 days total. Pool unfortunately was closed the first 2 days. Room service was spotty, didn't get condiments for coffee in room 4 out of 6 days. Overall was good along with our view of NYC.
Stayed 5 nights in Mar 2024
Response from Property Management on 15 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking views from room.
Stayed 3 nights in Mar 2024
Response from Property Management on 15 Apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 Okay

Leena

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Management on 15 Apr 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Good

Alex

Stayed 3 nights in Mar 2024
Response from Property Management on 24 Apr 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Harmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Management on 15 Apr 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Vic

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall a very good option for those wanting to visit NYC. Older property but very clean, large rooms Easy parking and PATH train into Manhattan just beside. Super convenient and well located. Friendly and professional staff. Will return
Response from Property Management on 3 Apr 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

NAGESH

Travelled with family
Liked: Property conditions & facilities
Excellent location on hudson river. One minute walk to Path subway. Clearly we can see Statue Of Liberty through our room wide window. We didn’t tried the buffet as it seems to be expensive. Our room intercom wasn’t working from day 1 and didn’t work even after maintenance guy repaired.House keeping is a minor issue as we complained at reception for solving it.
Stayed 7 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect location for wanting to visit NYC, but not stay right in NYC. The Path train is literally right outside the hotel to get you over to the Occulus which then has pretty much every option to grab a subway from there depending on where you want to go. The hotel is very clean and the views from our room were awesome! Room was spacious as well! We had a couch and a roll away bed and still had space in the room! When I go back to NYC, I will definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Aleksandar

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Emile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was fantastic.
Stayed 2 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

KATSUMI, Moriya

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from around the hotel was amazing. It was nice walking around there and definitely would like to come back this place.
Stayed 3 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Alex

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

6/10 Okay

Maricela, SANTA BARBARA

Travelled with family
Property is good. Rooms need updating especially for the price you per night. Staff I encountered was friendly. Property is next to the PATH subway so going and coming from N.Y. was a breeze. The views were AMAZING. would definitely stay here again if ever in N.Y. again.
Stayed 1 night in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

shinee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Property Management on 3 Apr 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Silvia

Travelled with family
Liked: Amenities, property conditions & facilities
Our stay at Hyatt Regency was marvelous couldn’t have asked for a better hotel..We got an upgrade in our room with a great view.All of the front desk was more than helpful especially, Zion who went above and beyond for us..We will DEFINITELY be coming back!
Stayed 3 nights in Mar 2024
Response from Property Management on 3 Apr 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.