Downtown Georgetown Holidays from £1,101

This is a great hotel or aparthotel. Spacious and modern rooms, everything feels so new. We loved the details of everything from the picked furniture and kitchen. High quality appliances and finishes. I wished there was a restaurant or kitchen in the lobby. They offered pastries and drinks though. Including free adult beverages from 4-8pm. I wished the parking was free. We paid about $35 a day to park; it was very empty so the process was simple.

Hotel Van Zandt was great! All aspects of the hotel are fantastic. The cafe was a great spot in the morning for coffee and breakfast tacos. The bar was lively in the evenings. The restaurant was good. The pool was really nice and the gym was better than most hotels. My room was also very nice. Will stay again for sure.

This is an upscale experience with an immaculate hotel rooms. The sheets and the bed are very comfortable and the bathrobe provided for your stay takes it to the next level. I would give them 6 stars if I could.

I booked and fully paid for this apartment six weeks in advance. Communication was entirely automated and unhelpful. I was told I would receive check-in instructions 30 minutes before arrival, but never did. While en route, I had to call and wait on hold to get them sent. I arrived around 8 p.m. in the rain to an empty office. The key box code I was given did not work. After more calls, I was told someone had already used my code and taken the keys. Two other guests were there at the same time with the exact same issue, and customer service could not provide answers. By chance, a guest returned a key she had taken by mistake, which allowed me to finally get in. Inside, the internet and TV did not work despite being listed amenities. Checkout was just as bad. I had to leave at 4 a.m. for an early flight and neither the fob nor the code worked to return the keys. Support was slow and offered no workable solution, so I had to leave the keys on top of the box to catch my flight. This is clearly a systemic failure, not a one-off issue. Multiple guests experienced the same problems, and there was no effective nor expert support. For the price, this is completely unacceptable. I would strongly advise against booking with this company.