Title: Serena Palace Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=1025&destination=Douala%2C+Littoral%2C+Cameroon&selected=5385764&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Serena Palace Hotel ## Photo gallery for Serena Palace Hotel ![Exterior - Serena Palace Hotel (Douala)](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/aa0d488d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Double Room | View from room - Serena Palace Hotel (Douala)](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/3f2da715.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room | Bathroom | Bathtub, towels - Serena Palace Hotel (Douala)](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/14b05695.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, individually furnished, desk, blackout curtains - Serena Palace Hotel (Douala)](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/3b313020.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility - Serena Palace Hotel (Douala)](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/11bafa49.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Consider a stay at Serena Palace Hotel and take advantage of a free return airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. ## Reviews 4.0 ## Popular amenities - Spa - Free airport shuttle - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £61 includes taxes & fees 21 Mar - 22 Mar ## Room options ### Check availability for these dates Tonight [Mar 20 - Mar 21](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 21 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Standard Double Room ![Standard Double Room | View from room](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/3f2da715.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room - City view - 301 sq ft - Sleeps 2 - 1 Double Bed ### Senior Room - City view - 344 sq ft - Sleeps 2 - 2 Single Beds ### Suite - City view - 474 sq ft - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDouala-Hotels-Serena-Palace-Hotel.h5385764.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDouala-Hotels-Serena-Palace-Hotel.h5385764.Hotel-Information) ## About the area Located in Akwa II neighbourhood, Serena Palace Hotel is connected to a shopping centre. La Nouvelle Liberte and Cathedral of Saints Peter and Paul are local landmarks, and travellers looking to shop may want to visit Eko Market and Douala Grand Mall. Looking to enjoy an event or a game while in town? See what's happening at Stade de la Reunification or Japoma Sports Complex. [Visit our Douala travel guide](https://www.expedia.co.uk/Douala.dx1025) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C4.05336%2C9.70474&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0-lnRiT6cJJIlt6lSLZnJ3PDeeg=) Boulevard de la Republique, Douala, 4330 ### What's nearby - Eko Market 16 min walk \- 0.9 miles - La Nouvelle Liberte 16 min walk \- 0.9 miles - Cathedral of Saints Peter and Paul 2 min drive \- 1.3 miles - Douala Grand Mall 6 min drive \- 3.5 miles - Japoma Sports Complex 20 min drive \- 13.8 miles ### Getting around - Douala (DLA-Douala Intl.) 34 min drive ### Restaurants - La Reine 13 min walk - le fouquet 12 min walk - Les Glaciers Modernes 12 min walk - Café De France 13 min walk - La Fourchette 14 min walk ## About this property ### Serena Palace Hotel Hotel located in Akwa II At Serena Palace Hotel, you can look forward to a free return airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. You'll also enjoy perks such as: - Outdoor pool access nearby - Free self-parking, plus extended parking (surcharge) - Buffet breakfast (surcharge), a local area shuttle and access to a nearby health club - ATM/banking services, wedding services and a porter/bellboy Room features All 73 individually furnished rooms have thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with baths - HDTVs with cable channels - Private gardens, daily housekeeping and desks ## Similar properties ![Junior Suite, 1 Bedroom, Balcony, City View | In-room safe, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/120000000/120000000/119991900/119991857/fefb8ade.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Exotic Plaza Hotel Douala - Spa - Free airport shuttle - Parking included - Free Wi-Fi 10 Exceptional 1 review £36 includes taxes & fees 21 Mar - 22 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=119991857&PinnedHotelID=119991857&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/100000000/99120000/99115300/99115237/2e08bbed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Mickel Douala - Free airport shuttle - Parking included - Free Wi-Fi - Restaurant 7.6 Good 4 reviews £47 includes taxes & fees 28 Mar - 29 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=99115237&PinnedHotelID=99115237&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast served, local and international cuisine, al fresco dining ](https://images.trvl-media.com/lodging/17000000/16210000/16209400/16209380/bc7e0c65.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Noubou International Hotel Douala - Free airport shuttle - Parking included - Free Wi-Fi - Restaurant 7.8 Good 19 reviews £54 includes taxes & fees 26 Mar - 27 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=16209380&PinnedHotelID=16209380&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/8000000/7780000/7772000/7771953/2d649c49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Akwa Palace Douala - Pool - Spa - Kids’ pool - Parking included 8.2 Very good 163 reviews £108 includes taxes & fees 29 Mar - 30 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=7771953&PinnedHotelID=7771953&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/6000000/5390000/5384800/5384773/de5b74eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Somatel Hotel Akwa II - Pool - Free airport shuttle - Parking included - Free Wi-Fi 6.0 55 reviews £47 includes taxes & fees 26 Mar - 27 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=5384773&PinnedHotelID=5384773&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/21000000/20040000/20034400/20034350/9b19dbff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lewat Hotel Douala - Free airport shuttle - Parking included - Free Wi-Fi - Restaurant 7.4 Good 16 reviews £51 includes taxes & fees 21 Mar - 22 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=20034350&PinnedHotelID=20034350&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/107000000/106560000/106556800/106556702/1e13f621.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Séréna Bali Akwa II - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 4 reviews £46 includes taxes & fees 28 Mar - 29 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=106556702&PinnedHotelID=106556702&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/38000000/37950000/37948400/37948379/79a1b8fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ONOMO Hotel Douala Bonanjo - Pool - Free airport shuttle - Pet-friendly - Parking included 8.8 Excellent 132 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=37948379&PinnedHotelID=37948379&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/4000000/3420000/3416600/3416560/873de740.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel SAWA Bonanjo - Pool - Free airport shuttle - Pet-friendly - Kids’ pool 7.0 Good 46 reviews £86 includes taxes & fees 28 Mar - 29 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=3416560&PinnedHotelID=3416560&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19710000/19703400/19703393/2fb9b1b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jet Hôtel Douala - Pool - Parking included - Free Wi-Fi - Restaurant 5.8 7 reviews £37 includes taxes & fees 28 Mar - 29 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=19703393&PinnedHotelID=19703393&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=5385764,119991857,99115237,16209380,7771953) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free offsite parking; reservations required - Offsite parking; reservations required - 24-hour free return airport shuttle on request - Area shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free self parking on site - Extended parking on site (surcharge) - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 5:30 AM to 9 AM for a fee: USD 14 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Health club - Outdoor pool (guest access) - TV in common areas ### Family friendly - Access to nearby outdoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Conference centre - Meeting room ### Outdoors - Barbecue grill - Terrace ### Spa - Massage - Spa services ### Accessibility - Lift ### More - 1 building - 5 floors - Beaux Arts architecture - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Bathtub - Private bathroom - Towels provided ### Entertainment - HDTV with cable channels ### Food and drink - 24-hour room service ### More - Air conditioning (climate-controlled) - Desk - Individual furnishings - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 5.27 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 14 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Serena Palace Serena Palace Serena Palace Douala Serena Palace Hotel Serena Palace Hotel Douala Serena Palace Hotel Hotel Serena Palace Hotel Douala Serena Palace Hotel Hotel Douala ## Frequently asked questions ### Does Serena Palace Hotel have a pool? ### How much does it cost to stay at Serena Palace Hotel? ### Is Serena Palace Hotel pet-friendly? ### How much is parking at Serena Palace Hotel? ### What time is check-in at Serena Palace Hotel? ### What time is check-out at Serena Palace Hotel? ### Does Serena Palace Hotel provide a shuttle to the airport? ### Where is Serena Palace Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Serena Palace Hotel Reviews 4.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.0 Cleanliness ### 5.6 Location ### 5.0 Staff & service ### 4.0 Property conditions & facilities 10 - Excellent 0 8 - Good 1 6 - Okay 0 4 - Poor 1 2 - Terrible 2 ## Reviews Verified ### 2/10 Terrible #### Verified traveller 3 Mar 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible experience for the second time in a role This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings ##### Verified traveller Verified ### 8/10 Good #### Chris 18 Oct 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Visit to Douala It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful. ##### Chris Verified ### 4/10 Poor #### Verified traveller 12 Jan 2015 Disliked: Property conditions & facilities, room comfort #### Not recommended Not a nice hotel at all, very noisy room with a hard bed. ##### Verified traveller Verified ### 2/10 Terrible #### Verified traveller 26 Jan 2013 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### High price, poor quality Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast. ##### Verified traveller ### Expedia's Latest Trends ### Hotels > - [Eurostars Laietana](https://www.expedia.co.uk/Barcelona-Hotels-Eurostars-Via-Laietana.h560399.Hotel-Information) > - [Hotels in Midyat](https://www.expedia.co.uk/Midyat-Hotels.d6294082.Travel-Guide-Hotels) > - [TOLIP North Coast Hotel](https://www.expedia.co.uk/Al-Hammam-Hotels-TOLIP-North-Coast-Hotel.h33635414.Hotel-Information) > - [Cottages Blackburn](https://www.expedia.co.uk/Blackburn-Cottages.d4573-aaCottages.Travel-Guide-Accommodation) > - [Hotels in Angel](https://www.expedia.co.uk/Angel-London-Hotels.0-n6236813-0.Travel-Guide-Filter-Hotels) > - [Hotels near M&Ds Theme Park](https://www.expedia.co.uk/MDs-Theme-Park-Hotels.0-l6183241-0.Travel-Guide-Filter-Hotels) > - [Hotels with Connecting Rooms in Greek Islands](https://www.expedia.co.uk/Greek-Islands-Hotels-Hotel-With-Connecting-Rooms.0-0-d6271742-thotelwithconnectingrooms.Travel-Guide-Filter-Hotels) > - [5 Star Hotels in Chepstow](https://www.expedia.co.uk/5Star-Chepstow-Hotels.s50-0-d5618.Travel-Guide-Filter-Hotels) > - [Hotels in Nethy Bridge](https://www.expedia.co.uk/Nethy-Bridge-Hotels.d182805.Travel-Guide-Hotels) > - [Hotels near Gateway Arch](https://www.expedia.co.uk/Gateway-Arch-Hotels.0-l502855-0.Travel-Guide-Filter-Hotels) > - [Appartement Meublé VIP Douala Bonapriso](https://www.expedia.co.uk/Douala-Hotels-Appartement-Meuble-VIP-Douala-Bonapriso.h45390589.Hotel-Information) > - [St Michaels Road - Explore Bournemouth](https://www.expedia.co.uk/Bournemouth-Hotels-St-Michaels-Road.h34179761.Hotel-Information) > - [Beach Resorts & Hotels in Pefkos](https://www.expedia.co.uk/Pefkos-Hotels-Beach-Hotels.0-0-d6138863-tBeachHotels.Travel-Guide-Filter-Hotels) > - [Anahata Villas & Spa Resort](https://www.expedia.co.uk/Ubud-Hotels-Anahata-Villas-Spa-Resort.h8694594.Hotel-Information) > - [Beach Resorts & Hotels in South Shields](https://www.expedia.co.uk/South-Shields-Hotels-Beach-Hotels.0-0-d5691-tBeachHotels.Travel-Guide-Filter-Hotels) > - [Apartments Halifax](https://www.expedia.co.uk/Halifax-Apartments.d177946-aaApartments.Travel-Guide-Accommodation) ### Flights > - [Flights from Aswan (ASW) to Hounslow (LHR)](https://www.expedia.co.uk/lp/flights/asw/lhr/aswan-to-london) > - [Flights from Hounslow (LHR) to Maia (OPO)](https://www.expedia.co.uk/lp/flights/lhr/opo/london-to-porto) > - [Flights from London (LON-All Airports) to Perugia San Francesco d'Assisi – Umbria Intl. 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