Title: Serena Palace Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Serena Palace Hotel Beaux Arts hotel connected to the convention centre in Douala with free parking ![Exterior](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/aa0d488d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fitness facility](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/11bafa49.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/19946337.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/3b313020.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bathtub, towels](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/33b417c8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Consider a stay at Serena Palace Hotel and take advantage of a free return airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. 4.0 ## Popular amenities - Spa - Free airport shuttle - Bar - Gym - Room service - Parking available £52 includes taxes & fees 17 Sept - 18 Sept ## Room options ### Check availability for these dates # Tonight [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=5385764&PinnedHotelID=5385764&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### Suite ### Highlights Garden Balcony Soundproofed Individually furnished Air conditioning HDTV Blackout curtains Private bathroom - 474 sq ft - City view - Sleeps 3 - 1 King Bed ### Senior Room ### Highlights Garden Balcony Soundproofed Individually furnished Air conditioning HDTV Blackout curtains Private bathroom - 344 sq ft - City view - Sleeps 2 - 2 Single Beds ![Standard Double Room | View from room](https://images.trvl-media.com/lodging/6000000/5390000/5385800/5385764/3f2da715.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Garden Balcony Soundproofed Individually furnished Air conditioning HDTV Blackout curtains Private bathroom - 301 sq ft - City view - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDouala-Hotels-Serena-Palace-Hotel.h5385764.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDouala-Hotels-Serena-Palace-Hotel.h5385764.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C4.05336%2C9.70474&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0-lnRiT6cJJIlt6lSLZnJ3PDeeg=) Boulevard de la Republique, Douala, 4330 #### What's nearby - Eko Market - 16 min walk - 0.9 miles - La Nouvelle Liberte - 16 min walk - 0.9 miles - Cathedral of Saints Peter and Paul - 2 min drive - 1.3 miles - Port of Douala - 4 min drive - 2.5 miles - Douala Grand Mall - 6 min drive - 3.5 miles #### Getting around - Douala (DLA-Douala Intl.) - 34 min drive #### Restaurants - ‪le fouquet - ‬12 min walk - ‪Les Glaciers Modernes - ‬12 min walk - ‪La Reine - ‬13 min walk - ‪La Kora Restaurant - ‬8 min walk - ‪Café De France - ‬13 min walk ## About this property ### Serena Palace Hotel Hotel located in Akwa II At Serena Palace Hotel, you can look forward to a free return airport shuttle, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. You'll also enjoy perks such as: - Outdoor pool access nearby - Free self-parking, plus extended parking (surcharge) - Buffet breakfast (surcharge), a local area shuttle and access to a nearby health club - Tour/ticket information, multilingual staff and a TV in reception Room features All 73 individually furnished rooms have thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with baths - HDTVs with cable channels - Private gardens, daily housekeeping and desks ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free offsite parking; reservations required - Offsite parking; reservations required - 24-hour free return airport shuttle on request - Area shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free self parking on site - Extended parking on site (surcharge) ### Food and drink - Daily buffet breakfast available 5:30 AM to 9 AM for a fee: USD 14 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Health club - Outdoor pool (guest access) - TV in common areas ### Family friendly - Access to nearby outdoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Conference centre - Meeting room ### Outdoors - Barbecue grill - Terrace ### Spa - Massage - Spa services ### Accessibility - Lift ### More - 1 building - 5 floors - Beaux Arts architecture - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Bathtub - Private bathroom - Towels provided ### Entertainment - HDTV with cable channels ### Food and drink - 24-hour room service ### More - Air conditioning (climate-controlled) - Desk - Individual furnishings - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 5.33 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 14 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Serena Palace Serena Palace Serena Palace Douala Serena Palace Hotel Serena Palace Hotel Douala Serena Palace Hotel Hotel Serena Palace Hotel Douala Serena Palace Hotel Hotel Douala ## Frequently asked questions ### Does Serena Palace Hotel have a pool? > Yes, this property has outdoor pool access. ### How much does it cost to stay at Serena Palace Hotel? > As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Serena Palace Hotel on 17 Sept 2025 start from £52.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Douala-Hotels-Serena-Palace-Hotel.h5385764.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Serena Palace Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Serena Palace Hotel? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Serena Palace Hotel? > Check-in start time: 2:00 PM; check-in end time: 10:00 PM. ### What time is check-out at Serena Palace Hotel? > Checkout is at noon. ### Does Serena Palace Hotel provide a shuttle to the airport? > Yes, there's a free airport shuttle that runs on request. ### Where is Serena Palace Hotel located? > Located in Akwa II, this hotel is within 1 mile (2 km) of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Stade de la Reunification are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Serena Palace Hotel Reviews 4.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.0 Cleanliness ### 5.6 Location ### 5.0 Staff & service ### 4.0 Property conditions & facilities 10 - Excellent 0 8 - Good 1 6 - Okay 0 4 - Poor 1 2 - Terrible 2 ### 2/10 Terrible #### Verified traveller 3 Mar 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible experience for the second time in a role This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings ##### Verified traveller ### 8/10 Good #### Chris, Godmanchester 18 Oct 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Visit to Douala It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful. ##### Chris ### 4/10 Poor #### Verified traveller 12 Jan 2015 Disliked: Property conditions & facilities, room comfort #### Not recommended Not a nice hotel at all, very noisy room with a hard bed. ##### Verified traveller ### 2/10 Terrible #### Verified traveller 26 Jan 2013 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### High price, poor quality Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast. ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Hotels in Kato Stalos](https://www.expedia.co.uk/Kato-Stalos-Hotels.d553248635922160546.Travel-Guide-Hotels) > > [Mitsis Bali Paradise](https://www.expedia.co.uk/Mylopotamos-Hotels-Bali-Paradise-Hotel.h6057315.Hotel-Information) > > [Hotels in Kefalonia](https://www.expedia.co.uk/Kefalonia-Hotels.d6244029.Travel-Guide-Hotels) > > [InvisaHoteles Hotels in Ibiza Island](https://www.expedia.co.uk/Ibiza-Island-Hotels-Invisa-Hoteles.0-0-d602653--bInvisaHoteles.Travel-Guide-Filter-Hotels) > > [Rivendell](https://www.expedia.co.uk/Dumfries-Hotels-Rivendell.h10429900.Hotel-Information) > > [Holiday Inn Express Strathclyde Park M74 JCT 5 by IHG](https://www.expedia.co.uk/Glasgow-Hotels-Holiday-Inn-Express-Strathclyde-Park-M74-JCT-5.h906464.Hotel-Information) > > [Eurostars Guadalquivir](https://www.expedia.co.uk/Seville-Hotels-Eurostars-Guadalquivir.h69549372.Hotel-Information) > > [3 Olive Trees](https://www.expedia.co.uk/Athens-Hotels-3-Olive-Trees.h69305470.Hotel-Information) > > [Hotels near Harvington Hall](https://www.expedia.co.uk/Harvington-Hall-Hotels.0-l553248621532492071-0.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Victoria Island](https://www.expedia.co.uk/5Star-Victoria-Island-Hotels.s50-0-d6354406.Travel-Guide-Filter-Hotels) > > [Hotel West End Nice Promenade](https://www.expedia.co.uk/Nice-Hotels-Hotel-West-End-Nice-Promenade.h565664.Hotel-Information) > > [Hotels with Hot Tubs in Tenerife](https://www.expedia.co.uk/Tenerife-Hotels-Hotels-With-Hot-Tubs.0-0-d6047194-tHotelsWithHotTubs.Travel-Guide-Filter-Hotels) > > [Pet-Friendly Hotels in Isle of Mull](https://www.expedia.co.uk/Isle-Of-Mull-Hotels-Pet-Friendly-Hotel.0-0-d6131921-tPetFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Ryans Ibiza Apartments - Adults Only](https://www.expedia.co.uk/Ibiza-Town-Hotels-Ryans-Ibiza-Apartments-Adults-Only.h6623215.Hotel-Information) ### Flights > [Flights from Entebbe (EBB) to Johannesburg (JNB)](https://www.expedia.co.uk/lp/flights/ebb/jnb/entebbe-to-johannesburg) ### Cars > [Car hire in Braintree](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Braintree.d11925.Car-Hire-Guide) ### Activities > [Things to do in Hua Hin](https://www.expedia.co.uk/Things-To-Do-In-Hua-Hin.d6049558.Travel-Guide-Activities) ### Packages > [Dubai Holidays](https://www.expedia.co.uk/Dubai.d6053839.Holidays-City-Breaks) > > [Trincomalee Holidays](https://www.expedia.co.uk/Trincomalee.d6141195.Holidays-City-Breaks) > > [Portree Harbour](https://www.expedia.co.uk/Portree-Harbour-Portree-Town.d6168062.Attraction) ### Holiday Rentals > [Pakistan Holiday Rentals](https://www.expedia.co.uk/Destinations-In-Pakistan.d140.Holiday-Rental-Destinations) > > [Ullapool Holiday Rentals](https://www.expedia.co.uk/Ullapool-Holiday-Rentals.d4318.Travel-Guide-HolidayRentals) ### General > [Visit Felixstowe](https://www.expedia.co.uk/Felixstowe.dx4639) > > [Visit Maslak](https://www.expedia.co.uk/Istanbul-Maslak.dx6150367) > > [Visit Alum Rock](https://www.expedia.co.uk/Birmingham-Alum-Rock.dx553248635976008257)