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Hotel Serena Palace

3.5 star property
Hotel in Douala with free airport shuttle and bars/lounges

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Photo gallery for Hotel Serena Palace

2 bars/lounges
Exclusive Suite | Minibar, in-room safe, desk, laptop workspace
Exterior
Reception
Interior entrance
Located in Akwa II, Hotel Serena Palace is a haven that offers a free roundtrip airport shuttle and an art gallery on site. Unwind on the terrace, indulge in breakfast at the restaurant or explore designer stores while staying connected with free WiFi.

Reviews

5.0 out of 10

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk

Room options

View all photos for Room

Room | Minibar, in-room safe, desk, laptop workspace

Room

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Minibar
Coffee/tea maker
Champagne service
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Studio

Comfort Studio | Minibar, in-room safe, desk, laptop workspace

Comfort Studio

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Minibar
Coffee/tea maker
Champagne service
Electric kettle
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room

Room | Minibar, in-room safe, desk, laptop workspace

Room

Highlights

Air conditioning
Heating
Dining table
Flat-screen TV
Minibar
Coffee/tea maker
Champagne service
Electric kettle
  • Sleeps 3
  • 1 Queen Bed
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About the area

Map
Bali, Boulevard de la République, Douala, Région du Littoral

What's nearby

  • Cathedral of Saints Peter and Paul - 10 min walk - 0.6 miles
  • Eko Market - 15 min walk - 0.8 miles
  • Port of Douala - 2 min drive - 1.1 miles
  • La Nouvelle Liberte - 4 min drive - 1.9 miles
  • Douala Grand Mall - 5 min drive - 3.1 miles

Getting around

  • Douala (DLA-Douala Intl.) - 7 min drive

Restaurants

  • ‪Le Bled Grill - ‬7 min walk
  • ‪Opiom Bali - ‬4 min walk
  • ‪Les perroquets - ‬6 min walk
  • ‪kadjidja - ‬12 min walk
  • ‪Mc Burger - ‬4 min walk

About this property

Hotel Serena Palace

Hotel located in Akwa II
You can look forward to a free return airport shuttle, a terrace and an art gallery on-site at Hotel Serena Palace. The on-site restaurant offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with designer shops on-site and dry cleaning/laundry services.
Other perks at this hotel include:
  • Free self-parking
  • Buffet breakfast (surcharge), a lift and a TV in reception
  • Coworking spaces, 2 meeting rooms and a 24-hour front desk
Room features
All 60 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
More amenities include:
  • Shared bathrooms with free toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and heating

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  • Parking included
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6.8 out of 10, 13 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to midnight on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: XAF 6,000 for adults and XAF 6,000 for children
  • 2 bars/lounges
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • TV in common areas

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shared bathroom
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: midnight; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for XAF 8.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: XAF 3000.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately XAF 6000 for adults and from XAF 6000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: XAF 8.0 per day
  • Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Palace Douala
Serena Palace Douala
Serena Palace
Hotel Serena Palace Hotel
Hotel Serena Palace Douala
Hotel Serena Palace Hotel Douala

Frequently asked questions

Is Hotel Serena Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Serena Palace?

Self-parking is free at this property.

What time is check-in at Hotel Serena Palace?

Check-in start time: midnight; check-in end time: anytime.

What time is check-out at Hotel Serena Palace?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Serena Palace provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 6 AM to midnight on request.

Where is Hotel Serena Palace located?

Located in Akwa II, this hotel is within a 15-minute walk of Cathedral of Saints Peter and Paul and Espace Doual'art. Eko Market and Douala Maritime Museum are also within 1 mile (2 km).

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Hotel Serena Palace Reviews

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and the service are good The restaurant is good
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
Stayed 1 night in Apr 2019