Title: Hotel Serena Palace Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Serena Palace Hotel in Douala with free airport shuttle and bars/lounges ![2 bars/lounges](https://images.trvl-media.com/lodging/29000000/28420000/28414000/28413928/9132443f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exclusive Suite | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/29000000/28420000/28414000/28413928/b87bfca0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/29000000/28420000/28414000/28413928/b61ab92b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/29000000/28420000/28414000/28413928/a22748f9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/29000000/28420000/28414000/28413928/185b2fa1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Akwa II, Hotel Serena Palace is a haven that offers a free roundtrip airport shuttle and an art gallery on site. Unwind on the terrace, indulge in breakfast at the restaurant or explore designer stores while staying connected with free WiFi. 5.0 ## Popular amenities - Free airport shuttle - Bar - Room service - Breakfast available - 24/7 front desk - Laundry ## Room options ### Check availability for these dates Tonight [Oct 19 - Oct 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=28413928&PinnedHotelID=28413928&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=28413928&PinnedHotelID=28413928&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 20 - Oct 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=28413928&PinnedHotelID=28413928&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=28413928&PinnedHotelID=28413928&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=28413928&PinnedHotelID=28413928&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=28413928&PinnedHotelID=28413928&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=28413928&PinnedHotelID=28413928&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=28413928&PinnedHotelID=28413928&HadPinnedHotel=true®ionId=-1&adults=2) ![Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/29000000/28420000/28414000/28413928/71b12458.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room ### Highlights Air conditioning Heating Dining table Flat-screen TV Coffee/tea maker Electric kettle Champagne service Minibar - Sleeps 2 - 1 Double Bed ![Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/29000000/28420000/28414000/28413928/026f70c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room ### Highlights Air conditioning Heating Dining table Flat-screen TV Coffee/tea maker Electric kettle Champagne service Minibar - Sleeps 3 - 1 Queen Bed ![Comfort Studio | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/29000000/28420000/28414000/28413928/b57afe5e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio ### Highlights Air conditioning Heating Dining table Flat-screen TV Coffee/tea maker Electric kettle Champagne service Minibar - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDouala-Hotels-Hotel-Serena-Palace.h28413928.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDouala-Hotels-Hotel-Serena-Palace.h28413928.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C4.04249%2C9.69569&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=p3kZINhgFWt2RKpcWY7PWpoJq70=) Bali, Boulevard de la République, Douala, Région du Littoral #### What's nearby - Cathedral of Saints Peter and Paul - 10 min walk - 0.6 miles - Eko Market - 15 min walk - 0.8 miles - Port of Douala - 2 min drive - 1.1 miles - La Nouvelle Liberte - 4 min drive - 1.9 miles - Douala Grand Mall - 5 min drive - 3.1 miles #### Getting around - Douala (DLA-Douala Intl.) - 7 min drive #### Restaurants - ‪kadjidja - ‬12 min walk - ‪Le Bled Grill - ‬7 min walk - ‪Opiom Bali - ‬4 min walk - ‪Les perroquets - ‬6 min walk - ‪Mc Burger - ‬4 min walk ## About this property ### Hotel Serena Palace Hotel located in Akwa II You can look forward to a free return airport shuttle, a terrace and an art gallery on-site at Hotel Serena Palace. The on-site restaurant offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with designer shops on-site and dry cleaning/laundry services. Other perks at this hotel include: - Free self-parking - Buffet breakfast (surcharge), a 24-hour front desk and a lift - Multilingual staff, a TV in reception and 2 meeting rooms Room features All 60 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes. More amenities include: - Shared bathrooms with free toiletries - Flat-screen TVs with satellite channels - Wardrobes/cupboards, electric kettles and heating ## Similar properties ![Reception](https://images.trvl-media.com/lodging/74000000/73410000/73403100/73403051/74f9ed74.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### FAYA Hotel Akwa II - Pool - Free airport shuttle - Parking included - Free WiFi 8.4 Very good 27 reviews £69 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=73403051&PinnedHotelID=73403051&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/120000000/119720000/119711600/119711598/790e5c93.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Résidence Elvira's Home Douala - Pool - Pet-friendly - Parking included - Free WiFi £24 includes taxes & fees 20 Oct - 21 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=119711598&PinnedHotelID=119711598&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free return airport shuttle from 6 AM to midnight on request - Free secured, uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: XAF 6,000 for adults and XAF 6,000 for children - 2 bars/lounges - A restaurant ### Things to do - Art gallery - Designer stores - TV in common areas ### Family friendly - Dining table ### Conveniences - 24-hour front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages ### Business services - 2 meeting rooms - Coworking space ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Lift - Tile flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Shared bathroom - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Dining table - Electric kettle - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Desk - Free local calls - Heating - Iron/ironing board on request - Laptop workspace - Mobile key entry - Phone - Safe ## Policies ### Check-in Check-in start time: midnight; check-in end time: anytime Early check-in subject to availability Minimum check-in age - 17 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The property charges 2.5 per cent for credit card payments Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for XAF 8.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: XAF 3000.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately XAF 6000 for adults and from XAF 6000 for children - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: XAF 8.0 per day - Credit card charges are subject to a surcharge of 2.5 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve rollaway/extra beds This property accepts credit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Serena Palace Douala Serena Palace Douala Serena Palace Hotel Serena Palace Hotel Hotel Serena Palace Douala Hotel Serena Palace Hotel Douala ## Frequently asked questions ### Is Hotel Serena Palace pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Serena Palace? > Self-parking is free at this property. ### What time is check-in at Hotel Serena Palace? > Check-in start time: midnight; check-in end time: anytime. ### What time is check-out at Hotel Serena Palace? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Does Hotel Serena Palace provide a shuttle to the airport? > Yes, there's a free airport shuttle that runs from 6 AM to midnight on request. ### Where is Hotel Serena Palace located? > Located in Akwa II, this hotel is within a 15-minute walk of Cathedral of Saints Peter and Paul and Espace Doual'art. Eko Market and Douala Maritime Museum are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Serena Palace Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 0 8 - Good 1 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ### 6.0/10 Cleanliness ### 5.0/10 Staff & service ### 2.0/10 Amenities ### 5.0/10 Property conditions & facilities ### 8/10 Good #### Robert 7 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff are friendly and the service are good The restaurant is good ##### Robert Stayed 2 nights in Nov 2018 ### 2/10 Terrible #### Verified traveller 8 Apr 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement. ##### Verified traveller Stayed 1 night in Apr 2019 ## Expedia's Latest Trends ### Hotels > [Hotels in Harehills](https://www.expedia.co.uk/Harehills-Leeds-Hotels.0-n553248635976007996-0.Travel-Guide-Filter-Hotels) > > [Hotel Letoon](https://www.expedia.co.uk/Fethiye-Hotels-Hotel-Letoon.h5189495.Hotel-Information) > > [Hotels near Balmoral Castle](https://www.expedia.co.uk/Balmoral-Castle-Hotels.0-l6083335-0.Travel-Guide-Filter-Hotels) > > [Hotel Primavera Park **** Superior](https://www.expedia.co.uk/Benidorm-Hotels-Primavera-Park-Hotel-Y-Apartamentos.h1973835.Hotel-Information) > > [Hotels with Pool in Sorrento Coast](https://www.expedia.co.uk/Sorrento-Coast-Hotels-Hotels-With-Pool.0-0-d6059422-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [Hotels with Early Check-in in Doha](https://www.expedia.co.uk/Doha-Hotels-Hotel-With-Early-Check-In.0-0-d1048-thotelwithearlycheckin.Travel-Guide-Filter-Hotels) > > [Hipotels Gran Playa de Palma](https://www.expedia.co.uk/Palma-De-Mallorca-Hotels-Hipotels-Gran-Playa-De-Palma.h16207935.Hotel-Information) > > [Hotels in Takayama](https://www.expedia.co.uk/Takayama-Hotels.d6048192.Travel-Guide-Hotels) > > [Hotels in Barcelona](https://www.expedia.co.uk/Barcelona-Hotels.d179992.Travel-Guide-Hotels) > > [The Fox & Hounds](https://www.expedia.co.uk/Guisborough-Hotels-The-Fox-Hounds.h6341055.Hotel-Information) > > [Coach House Hotel](https://www.expedia.co.uk/Royston-Hotels-Coach-House-Hotel.h2283376.Hotel-Information) > > [Hyatt Place Dubai Wasl District](https://www.expedia.co.uk/Dubai-Hotels-Hyatt-Place-Dubai-Wasl-District.h32905077.Hotel-Information) > > [Hotels in Malaga Historic Centre](https://www.expedia.co.uk/Malaga-Historic-Centre-Hotels.d6330549.Travel-Guide-Hotels) > > [Metropol Design Hotel Old Town](https://www.expedia.co.uk/Prague-Hotels-Design-Metropol-Hotel-Prague.h1580728.Hotel-Information) > > [Cheap Hotels in Leicester](https://www.expedia.co.uk/Leicester-Hotels-Budget-Hotels.0-0-d7583-tBudgetHotels.Travel-Guide-Filter-Hotels) ### Flights > [South African Airways](https://www.expedia.co.uk/South-African-Airways-Flights.cSA.Travel-Guide-Airlines) > > [Iceland Express](https://www.expedia.co.uk/Wizz-Air-Abu-Dhabi-Flights.c5W.Travel-Guide-Airlines) > > [Flights from Belfast (BHD) to Nikël (TIA)](https://www.expedia.co.uk/lp/flights/bhd/tia/belfast-to-tirana) > > [Flights from London (LHR) to St. George's (GND)](https://www.expedia.co.uk/lp/flights/lhr/gnd/london-to-st-georges) > > [Flights from Toronto (YYZ) to Calgary (YYC)](https://www.expedia.co.uk/lp/flights/yyz/yyc/toronto-to-calgary) ### Packages > [Port Lympne Wild Animal Park](https://www.expedia.co.uk/Port-Lympne-Wild-Animal-Park-Hythe.d553248621532508807.Attraction) > > [Bodelwyddan Castle](https://www.expedia.co.uk/Bodelwyddan-Castle-Rhyl.d6086507.Attraction) ### Holiday Rentals > [Sankt Anton am Arlberg Holiday Rentals](https://www.expedia.co.uk/Sankt-Anton-Am-Arlberg-Holiday-Rentals.d5828.Travel-Guide-HolidayRentals) ### General > [Visit Poolewe](https://www.expedia.co.uk/Poolewe.dx3000010173) > > [Visit Puerto de Pollensa](https://www.expedia.co.uk/Puerto-De-Pollensa.dx4301)