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Mercure Box Hill Burford Bridge Hotel

Photo gallery for Mercure Box Hill Burford Bridge Hotel

Featured image
Seasonal outdoor pool
In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds

Overview of Mercure Box Hill Burford Bridge Hotel

UNESCO Sustainable Travel Pledge

Mercure Box Hill Burford Bridge Hotel

4 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
At the Foot of Box Hill, Dorking, England, RH5 6BX

Explore the area

  • Popular LocationJuniper Hall Field Centre8 min walk
  • Popular LocationSurrey Hills14 min walk
  • Popular LocationDenbies Wine Estate17 min walk
  • AirportLondon (LGW-Gatwick)23 min drive

Choose dates to view prices

About this area


Near a train station and in the mountains, Mercure Box Hill Burford Bridge Hotel is in an area with good airport proximity. Denbies Wine Estate and Effingham Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Surrey Hills and Richmond Park. Looking to enjoy an event or a game while in town? See what's happening at Cobham Training Centre or Epsom Downs Racecourse.

What's nearby

  • Box Hill - 1 min walk
  • Juniper Hall Field Centre - 8 min walk
  • Surrey Hills - 14 min walk
  • Denbies Wine Estate - 17 min walk
  • Polesden Lacey - 9 min drive

Getting around

  • Dorking Box Hill and Westhumble Station - 8 min walk
  • Gatwick Airport (LGW) - 23 min drive


  • Emlyn Restaurant — 1 min walk
  • The Gallery Restaurant - 17 min walk
  • Fothergills - 3 min drive
  • Red Bar & Lounge - 3 min drive
  • Two Many Cooks - 3 min drive

About this property

Mercure Box Hill Burford Bridge Hotel

4-star eco-friendly hotel near Surrey Hills
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a seasonal outdoor pool are on-site. All 57 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and flat-screen TVs with satellite channels. Other amenities available to guests include 24-hour room service, hairdryers and safes.
Mercure Box Hill Burford Bridge Hotel offers 57 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 10 per person
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli


  • Ballroom
  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Romanian
  • Spanish

Business services

  • Business centre
  • Conference space
  • Meeting rooms


  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds


  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination


  • Flat-screen TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 2:00 PM - anytime
Minimum check-in age - 18


Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 14 2021 to April 30 2022 (dates subject to change):
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets are allowed for an extra charge of GBP 20.00 per stay
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 10 per person (approximately)
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 20.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Burford Bridge
Burford Bridge Hotel
Burford Hotel
Mercure Box Hill Burford Bridge
Mercure Box Hill Burford Bridge Dorking
Mercure Box Hill Burford Bridge Hotel
Mercure Box Hill Burford Bridge Hotel Dorking
Mercure Burford Bridge Hotel
Mercure Hotel Dorking
Mercure Box Hill Burford Bridge Hotel Dorking, Surrey, UK
Mercure Burford Bridge Boxhill Hotel Dorking
Mercure Box Hill Burford Bridge Hotel Hotel
Mercure Box Hill Burford Bridge Hotel Dorking
Mercure Box Hill Burford Bridge Hotel Hotel Dorking

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 98 out of 245 reviews
5 - Excellent 40%
Rating 4 - Good. 85 out of 245 reviews
4 - Good 35%
Rating 3 - Okay. 28 out of 245 reviews
3 - Okay 11%
Rating 2 - Poor. 23 out of 245 reviews
2 - Poor 9%
Rating 1 - Terrible. 11 out of 245 reviews
1 - Terrible 4%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location right near the walking tracks of Box Hill. Great facilities, although the pool was closed due to it being Winter. Spacious rooms, with comfortable beds and linen. Loved the fireplace and lounge area.
Stayed 2 nights in Nov 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet really needs changing at this hotel. The room was not very clean and the toilet was really dirty. I took pictures as proof incase they won't admit to this. Initially I took some bath salts with me so I can take a nice bath but this wasn't even an option. Also, the man at the reception was very rude. I needed assistance and the guy made such an appalling comment "Ohh Now What????!!". Never again will I stay here and will definitely not recommend this place to anyone. I'm not even exaggerating but this was probably one of the worst hotels I've ever stayed in my entire life!!!
Stayed 2 nights in Oct 2021

1/5 Terrible

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are shabby and in need of decoration!!!
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel was a lovely period property in a beautiful location. The common areas appeared to be recently renovated and were very nice. However, the rooms were a bit tired (chipped paint, stained carpets and curtains) and unfortunately were not very clean. The carpet and bathroom needed a good vacuum and there was hair in the shower plug hole which obviously hadn’t been cleaned. You had to dance in the shower to get wet as the head was so scaled up. There was not enough milk for the tea and coffee and this, together with the water, was not replaced on a daily basis. It took two requests to get some milk and then it came in a jug! No dining facilities were available which we weren’t advised of on booking. Not 4 star quality.
Stayed 2 nights in Sep 2021

1/5 Terrible

Stayed 1 night in Aug 2021