Donkey Mill Art Center

The room has a strong musty smell it was a dehumidifier in the room and I have to empty 3 times a day, the property is next door to a public park the homeless people lived in this parks and they wonder in the property, I found 2 of them outside my window, I have reported to the property manager and nothing happened, the homeless people attempted to open the sliding window, I didn’t felt safe for that reason. Also we found cockroaches the curtains were dirty. Not a pleasant stay.

The staff is always extremely warm and friendly, and they went out of their way to make sure my family and I had a great vacation. The kiddos found a coconut on one of our adventures and brought it back to the hotel wanting to crack it open - turns out the landscaping team not only obliged but they even brought a brand new fresh coconut guessing the kids didn’t get a fresh pick. Turns out they were right and the replacement coconut turned out better than the original and the kids got to check another thing off their bucket list - drink from a fresh coconut! We ended our stay with a snorkel swim with a green sea turtle which was one of MY bucket list items! The Fairmont Orchid really lives up to the positive reviews and next time we plan a trip to the Big Island, the Orchid will be top of the list.

Great for families. Need more lounge chairs and shade at pool areas.