Divieto Holidays from £225

We booked a room in June for a September 3-night stay. When we arrived at the hotel I was told there were no rooms available. I was redirected to stay at another hotel 15 minutes away. We met another couple who had the same experience. We believe they overbooked but did not tell either couple that this was the case. Very inconvenient, to say the least. The only redemption was that they offered us a free dinner and spa access after we sent a complaint to Hotels.com. They did not extend this offer to the other couple who were also sent away (probably because they hadn't booked through Hotels.com and did not send a complaint).

Room is very clean，Staff is very nice、helpful，Location is perfect

Villa Conrad was superb! The Villa was renovated and luxurious. Location is perfect. I was able to use the rooftop pool at Metropole with a stunning ocean view. The only thing was the tv didn’t work and staff couldn’t fix it!

Wonderful staff especially the chef. The room was clean and bed made up between nights. Towels not replaced. The meals were excellent and reasonably priced. The chef worked very hard to make our stay wonderful. She was not only chef, but desk manager and waiter.

This is a unique property which is somewhat isolated but about 20 minutes from Syracusa and we were able to get an Uber pretty easily. We had a rental car and went to Arenella Beach which was great experience which I feel was a real authentic Sicily lido experience. We paid 5 euro for the parking 25 euro for 2 chairs. They had a man making very good pizza and a restaurant with full bar to sit in (food court set up). The pool at the hotel is very nice and huge and heated. Our room had a hot tub which was really nice. The morning breakfast is a buffet but they will make you omelets, pancakes and eggs too! This is a very relaxing place but the rooms are not luxurious but clean and adequate. The staff was very helpful.