After long hours in Dhaka Airport we came to the hotel, we were not too happy with the room we had, because the last people who stayed could have smoked in the room even though it was non smoking. Then the person who took us to the room he told us don’t worry if you don’t like the room, I will try and do something. Within few minutes he spoke to the duty manager and give the phone to my self, so I explained to the duty manager regarding why we did not like the room, then the duty manager upgraded our room for free. We had a brilliant stay, with an excellent view of the city, staff were so friendly helped us with everything, including booking airline tickets to cox bazar. Message to the management team, keep it up you guys are doing an amazing job, I have traveled to many destinations worldwide and stay in 5 star hotels on a regular basis, you guys have excellent customer service second to none, keep it up.