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"Not really a good experience staying at the hotel. Started with not getting the room based on the reservation. They said that one of the reserved rooms were not available. The hotel did upgrade the room with additional extra bed. But the AC temperature in the room was not cold at all. The engineer came to fix the AC, but it didn't work at all. I called the front desk to ask for moving me to different room. I had to wait more than two hours to get the new room. The new room was great, but the AC was still not cold. It was better, but still not cold. My friend who stayed with me and one of the hotel housekeepers confirmed that the AC temperature was not cold. I have upcoming reservation in Swiss-Bellin in Malang on July 26th. I do hope that I will not getting the same experience. "

"It was great stay. Thank you "

"Excellent service. "

"My room was beautiful, attractive and well lit. The staff has been attentive, helpful and very sweet-natured. I was very pleased with this property."

"It was a chic and clean hotel in the center of the city. The staff was very friendly."

"이곳은 정말 훌륭합니다. 너무 깔끔한 시설. 너무 친절한 직원들. 다양한 조식메뉴! 어느 것 하나 빠지지 않네요! 강력 추천 합니다!"

"Impressive heritage decor and artefacts layered upon a modern construction that is airy. Spacious room and feature swimming pool. Easy rickshaw distance to both palaces and to batik museum. Good value. Best nights’s sleep with high quality towels etc… Staff all very helpful. "

"Good location, nice and friendly staff "