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"The hotel cleanliness, linen and bed spread and proximity to Masjeed Al haram. The staff were very accommodating."

"Great property. Room service can be hit or miss. Loved the concierge and reception. Never knew when the shuttles to the Haram were so ended up walking back and forth. The road in front is always jammed with taxis so there’s always a crowd. It’s accessible to many different food locations. I didn’t try the restaurants in the hotel. "

"Customer service are excellent specially Sultan"

"Excellent hotel to stay close to Haram"

"Very respectful and kind staff "

"It was great overall, front desk staff was courteous and accommodating. Sister Fatima at the front desk had a very pleasant and welcoming attitude towards the guests. Overall great experience! "

"Exceeded expectations! Everything is just amazing , the view the location the food the convenience the employees. Keep up the good job fairmont hotel"

"Hotel carpets has to be cleaned all over in the rooms and cardours. It’s important to retain the hotel image "

"Fantastic location, great service, awesome rooms, and great staff "