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"my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning"

"Yes fir most part"

"We needed to switch rooms for a personal reason and the staff was kind and accommodating. The room was clean, no bugs, and we'll stocked"

"Pleasantly surprised after reading a few 3 star reviews and complaints about this and that. Great location, helpful. friendly staff, clean room, comfy bed. Could it be more updated? Sure, but they will be renovating/updating in November. I enjoyed my stay and will return. The elevator/escalator situation is not that tough to figure out. The garage is tight and $21 a day is steep where I come from, but probably consistent with Cincy."

"Very good breakfast "

"The kids really enjoy the waterpark. General atmosphere of the hotels and entertainment are great"

"The staff was not friendly at all. It felt like a big inconvenience for them to help you with anything so we really tried to not ask for much bc they was rude. They did not have breakfast bc the kitchen was closed as well as the restaurant wich would have been nice to know when booking the room bc we pay for breakfast an are expecting that when checking in. Rooms was okay nothing special felt very outdated. Pool an hottub was the best part about the trip. I did not see any bugs so thats always a plus. Ohh an the key cards kept on messing up so always hafting to get new ones. "

"We loved everything about this place! Totally upscale with down to earth staff who were ready to help with anything. We enjoyed walking to a restaurant close by and then did some shopping - all on foot! A total 10/10!"

"I really enjoyed my meal and cocktail at the hotel Mexican restaurant. The location was great and so was the view from my hotel room. The staff was wonderful from valet to the front desk to housekeeping. They were also extremely helpful, when I left something in my room after I checked out the staff went up and retrieved it for me. If I find myself back in Cleveland in the future I would stay here again."