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"The pool was nice"

"Rooms were very comfortable. Staff very helpful. Shuttle service was great."

"This is a very beautiful hotel. The room was excellent and all the employees were very accommodating. My sink did not drain and at checkout time the elevator to the garage broke down. The first-floor emergency exit in the stair well is a fire hazard due to blocked with furniture and flag poles."

"Baseboards dirty puke stain on the floor (like it wasn’t cleaned proper not like stained carpet) water damage under windows ripped curtains but over all clean friendly staff great views convenient parking and location was walking distance to everything we had planned"

"This hotel ticked all the boxes. I sought dining off property so can't speak for their dining options."

"This place needs a serious makeover"

"Well first of all Expedia screwed up and booked 2 rooms and I didn't realize it until the day of our stay and then I called and the guy at Expedia said the 1 reservation was cancelled but the other one was still good. Well we get to sonesta and both of our rooms were cancelled by Expedia. So the guy at the desk DEMENTRIE was so awesome and got our room reinstated as our daughter had a club volleyball tournament at Columbus convention center the next morning. Then he did an extra special thing for me and my family and made it so much better. He went above and beyond and the rest of the staff were awesome along with the restaurant staff. Sonesta hotel was a great experience. I highly recommend it."

"my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning"

"Pleasantly surprised after reading a few 3 star reviews and complaints about this and that. Great location, helpful. friendly staff, clean room, comfy bed. Could it be more updated? Sure, but they will be renovating/updating in November. I enjoyed my stay and will return. The elevator/escalator situation is not that tough to figure out. The garage is tight and $21 a day is steep where I come from, but probably consistent with Cincy."