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"We needed to switch rooms for a personal reason and the staff was kind and accommodating. The room was clean, no bugs, and we'll stocked"

"Pleasantly surprised after reading a few 3 star reviews and complaints about this and that. Great location, helpful. friendly staff, clean room, comfy bed. Could it be more updated? Sure, but they will be renovating/updating in November. I enjoyed my stay and will return. The elevator/escalator situation is not that tough to figure out. The garage is tight and $21 a day is steep where I come from, but probably consistent with Cincy."

"Very good breakfast "

"The kids really enjoy the waterpark. General atmosphere of the hotels and entertainment are great"

"The staff was not friendly at all. It felt like a big inconvenience for them to help you with anything so we really tried to not ask for much bc they was rude. They did not have breakfast bc the kitchen was closed as well as the restaurant wich would have been nice to know when booking the room bc we pay for breakfast an are expecting that when checking in. Rooms was okay nothing special felt very outdated. Pool an hottub was the best part about the trip. I did not see any bugs so thats always a plus. Ohh an the key cards kept on messing up so always hafting to get new ones. "

"We loved everything about this place! Totally upscale with down to earth staff who were ready to help with anything. We enjoyed walking to a restaurant close by and then did some shopping - all on foot! A total 10/10!"

"I really enjoyed my meal and cocktail at the hotel Mexican restaurant. The location was great and so was the view from my hotel room. The staff was wonderful from valet to the front desk to housekeeping. They were also extremely helpful, when I left something in my room after I checked out the staff went up and retrieved it for me. If I find myself back in Cleveland in the future I would stay here again."

"Had a bed bug crawling on one of the beds!! Beware!!"

"Twyla in the restaurant and Beth at the front desk are awesome employees. I wouldn’t stay anywhere else "