The Jannat Regency is a wonderful hotel located in southeastern Bishkek. Although it has a wonderful exterior, the interior has a few issues.
Check-In - 2/5
Check-in was difficult. Had the wrong room key type, broken electronic lock (happened twice more during my stay), room wasn't cleaned from the previous occupant, and had no key for the power (you have to put a key card in a slot to have power in the room). The friendly concierge made that experience bearable.
Management - 5/5
The manager was always helpful, friendly, and answered all my questions. She was truly the brightest part of the stay.
Staff - 5/5
The staff are friendly, helpful, and most can speak decent English. They were always ready to assist me whenever I was in need.
Housekeeping - 2/5
Staff sometimes enters the room without knocking and sometimes barely cleans. I think the sheets were changed once during my stay, and I don't think the top cover was changed at all. Most times, cleaning staff did not arrive until after 3:00 PM.
Room - 3/5
Comfy bed and nice design, but wireless is spotty. TV reception also cut in and out all the time. I had to reset the cable box to get it to work again, but only from anywhere between 2 minutes and 2 hours.
Check-Out - 5/5
Just had to drop off my key card, say my room, and the hotel had already arranged for a shuttle to take me and another group to the airport.
Amenities - 3/5
Great breakfast buffet. Need clearer location directions for in-house amenities.
Traveller from Sacramento, CA
Situated in Bishkek, this luxury hotel is within 6 mi (10 km) of State Museum of Fine Arts, Ala-Too Square, and National …More
Small, quiet and friendly, which I prefer to the ostentation of the Hyatt across the road. Breakfasts were excellent, but I didn't try the restaurant in the evening. The desk space in the room was comfortable and well-lit for working, and the wi-fi was reliable and fast.
Traveller from Brighton, UK
Located in the heart of Bishkek, this hotel is within a 10-minute walk of State Museum of Fine Arts, American University of …More
Stayed here many times but not for the past few years. Still a very secure site, and the staff's English has got better over the years. Rooms are spacious and I upgraded to Regency Club which was useful for snacks in the evening.
Traveller from Marrickville
Located in the heart of Bishkek, this luxury hotel is within a 10-minute walk of State Museum of Fine Arts, American …More
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.