Dear Zoë, We are sorry we failed to meet your expectations and hope you will accept our apologies for the cleanliness issues you encountered during your stay at our hotel. We have shared your feedback with our housekeeping team to ensure we always provide the fresh and comfortable environment our guests deserve. We never intend to leave our guests disappointed, and we hope you will consider giving us another chance to redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Taniesha, Thank you for choosing us and providing your feedback. We sincerely apologize for any service lapses you observed. It is our priority to create a welcoming environment for every guest, so we genuinely regret falling short of your expectations. Thank you for bringing this to our attention so we can address it with our team and ensure a more enjoyable visit for future guests. We hope you will allow us an opportunity to host you again and show you the impeccable hospitality you deserve.Sincerely,Hotel Management

Dear Taniesha, We are thrilled you thoroughly enjoyed your stay at Extended Stay America, and we appreciate your kind review. It was a pleasure accommodating you, and we look forward to hosting you again soon.Sincerely,Hotel Management

Dear Cleon, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Violetta, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with the room change and the cleanliness issue. This doesn't align with our service standards, and we deeply regret the lapse. We appreciate your patience and understanding. Rest assured, we are addressing this matter internally to ensure it doesn't recur. We value your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear terry, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We never want a guest to leave unhappy, and we are disappointed this was your experience. Your feedback is invaluable, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome you back.Sincerely,Hotel Management

Dear Julie, Thank you for your generous review of our hotel, Extended Stay America. It is good to know you had a nice time here. However, we are sorry for the inconvenience caused by the front desk associate, and we will check with the team to never repeat this. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

Dear Allen, We appreciate your feedback on your recent stay. We apologize for the inconvenience you encountered during your visit. We aim to offer a comfortable and welcoming experience to all our guests, and it appears we fell short of your expectations. Your comments are important to us, and we will use them to improve our services. We hope you'll consider returning in the future, and we'll make every effort to provide a more positive experience. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please rest assured that we will make every effort to address these concerns and take appropriate action where necessary to serve you better in the future. We would love the opportunity to make it up to you and hope you will consider returning to our hotel.Sincerely,Hotel Management

Dear Rachael, Thank you for staying with us. Please accept our sincere apologies for not providing the attentive service we strive for every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve. Thank you.Sincerely,Hotel Management

Dear Brian, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Josiah, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback.Sincerely,Hotel Management

Dear JOSEPH, We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Sincerely,Hotel Management

Dear Micah, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced upon arrival. Please know that this is not the standard of service we strive to provide. Your time is valuable, and we're genuinely sorry for not meeting your expectations. Rest assured, we're taking steps to address this issue promptly. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Russell, Thank you for your recent stay at our hotel. We appreciate your comments about the cleanliness of the room, bathroom and the ease of controlling the room temperature. However, we apologize that the comfort of the bed and pillows did not meet your expectations. Our aim is to provide a comfortable stay for all our guests. We understand that preferences vary, and we're sorry we fell short in this regard. We value your feedback and hope for the opportunity to welcome you back in the future and provide an enhanced experience that meets your expectations.Sincerely,Hotel Management

Dear Rebecca, We apologize for the inconvenience you encountered on arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you and your family on another visit.Sincerely,Hotel Management

Dear David, Thank you for your feedback regarding your recent stay at our hotel. We apologize for the issues you encountered during your time here. We take cleanliness very seriously, and we are disappointed to hear that we fell short in this area. Please accept our sincere apologies for any inconvenience caused. We have taken note of your concerns and will address them with our housekeeping team to ensure that this does not happen again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management

Dear Tracy, We are grateful for your choosing to stay with us and for taking the time to provide feedback about your recent experience. We sincerely apologize for the issues that impacted your stay, and we want to assure you that we never intend to disappoint our guests in any way. Your concerns are important to us, and we appreciate you bringing them to our attention. As our top priority is to take care of our guests, we will follow up on these matters and take appropriate action to ensure a more wonderful experience for every guest who enters our doors. We are grateful for your thoughts on this matter and for your patience. We hope that you will consider returning to our hotel so that we can have the opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Melissa, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincerely,Hotel Management

Dear Douglas, Thank you for reviewing our hotel. We appreciate you pointing out our location that you loved and areas where we can improve. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Jeffery, Thank you for selecting Extended Stay America for your time in the city. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Damien, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Hannah, Thank you for sharing your feedback. After a long travel day, we know how frustrating it can be to encounter an issue during check-in, and we sincerely apologize for the inconvenience caused. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. Thank you again for your review. We hope you will be back to see us too soon.Sincerely,Hotel Management

Dear Tara, Thank you for taking the time to review your stay. We hope you had a great time at the event. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. We are also sorry for the inconvenience you experienced due to our staff not being responsive to your needs. We are grateful for your patience and also your constructive feedback. We hope that we will have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Darla, Thank you for sharing your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

Dear Jesus, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you allow us to make this up to you and demonstrate the hospitality you deserve on your next visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Management

Dear Talia, Thank you for sharing your feedback. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will discuss your comments with our team to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Thanks again for your comments, and we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Phillip, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We hope your wife is doing well now. We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

Dear Ted, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Amy, Please accept our apologies for the frustrations you experienced. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience caused. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, we welcome you to reach out to us directly at the hotel if we can assist you in any way. We appreciate your patience and hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management

Dear Amber, Thank you for being our guest and for taking the time to leave your feedback. We apologize for your disappointment regarding the maintenance and cleanliness issue you experienced and, more so, how our staff handled it. We aim to provide the best service, clean suite, and well-maintained accommodation. Therefore we apologize for falling short of our commitment. We will address the issue to avoid this from happening again. We hope you will give us another opportunity, as we would love to make it up to you and provide you with the enjoyable and memorable stay you deserve.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is essential, and we will address them adequately. We would have loved to do anything we could to change your experience while you were here. Please allow us another chance on your next visit so we can provide you with a much-improved stay. Sincerely,Hotel Management

Dear Kim, Thank you for your feedback and for being our guest. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion, and we wish you all the best with your travels.Sincerely,Hotel Management

Sorry to hear your stay didn't meet your expectations. Your review is important to us as it allows us to see areas we need to improve. Thank you.