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Reviews of Hampton Inn & Suites Denver-Downtown

3 out of 5
Hampton Inn & Suites Denver-Downtown
1845 Sherman St, Denver, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 923 out of 1639 reviews" "
Rating 8 - Good. 415 out of 1639 reviews" "
Rating 6 - Okay. 178 out of 1639 reviews" "
Rating 4 - Poor. 73 out of 1639 reviews" "
Rating 2 - Terrible. 50 out of 1639 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es bueno, limpio y agusto. Las camas son duras e incomodas. El cuarto muy confortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Like any big city area it has its undesirables but not a deterrent to stay at this nice property
Stayed 1 night in Apr 2024
Response from Emily on 22 Apr 2024
Thank you for taking the time to leave us a review! We are glad to hear that big city quirks did not deter you from enjoying your stay!

10/10 Excellent

W, Papillion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here whenever I come to Denver for shows at the Fillmore or Ogden. Great location.
Stayed 2 nights in Apr 2024
Response from Emily on 15 Apr 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Awesome sauce
Stayed 2 nights in Apr 2024
Response from Emily on 15 Apr 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Emily on 15 Apr 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily on 15 Apr 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Maurice

Liked: Property conditions & facilities
Had a nice time at this property. Would return.
Stayed 2 nights in Apr 2024

8/10 Good

claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024

8/10 Good

Lu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware of the next door parking. They have me a fine, even when I added more money (overnight). We are currently in dispute. That parking lot is a scam. Just be careful
Stayed 1 night in Mar 2024

6/10 Okay

Erin

Travelled with family and small children
Liked: Staff & service
The hotel was adequate for the cost. Only two complaints. 1 - the pool was pretty gross. The kids wouldn’t even go in it a second time. 2 - the housekeeping was only every other day - which was only a big deal because the second time they should have cleaned was skipped. We ran out of toilet paper on the last morning we were there.
Stayed 5 nights in Mar 2024
Response from Emily on 17 Apr 2024
Hi there! I am so sorry to hear about the issues with the pool. We will take the necessary steps to ensure our pool is operating correctly and that we are following the correct houskeeping procedures. We hope we can have a second change in the future to correct these issues. We appreciate you taking the time to leave feedback so we can be better!

10/10 Excellent

Jose luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Mar 2024

10/10 Excellent

Haydar Eren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel 👍
Stayed 1 night in Apr 2024
Response from Emily on 15 Apr 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Crystal, Colorado Springs

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk staff wasn't very friendly at all. I must have missed about parking as they only have valet at $45/ night! Around the property (my view out our window) was so filthy - trash,liquor bottles even needles! No drinks in the store area, when i asked i was told waiting on the truck (thinking today) i said what time will it arrive/ stock He said i don't know sometime next week! My phone didn't work in my room so walked to the front desk to tell them my TV wasn't working he said I'll contact (forgot what he said) NEVER heard from him again the rest of my time there. Thank God we fixed it! The breakfast was great AND the housekeeping staff very nice n helpful! I wouldn't stay here again.
Stayed 2 nights in Mar 2024
Response from Emily on 2 Apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the experience that fell short of your expectations.We are committed to providing exceptional service and comfort to all our guests, and it is disheartening to learn that we did not meet your needs during your time with us. Your feedback is invaluable to us as it helps us identify areas where we can improve and ensure that similar issues do not occur in the future.Please know that we take your comments seriously and will be addressing them with our team to make necessary improvements. We hope that you will consider giving us another opportunity to exceed your expectations on your next visit.Once again, we apologize for any inconvenience caused and appreciate your understanding

10/10 Excellent

Ronald, Sault Ste. Marie

Stayed 1 night in Mar 2024
Response from Emily on 22 Apr 2024
Thank you so much for taking the time to leave us a review! We hope to welcome you back on a future stay!

10/10 Excellent

Marquise

Stayed 2 nights in Mar 2024
Response from Emily on 22 Apr 2024
Thank you so much for taking the time to leave us a review! We hope to welcome you back on a future stay!

10/10 Excellent

JOSEPH ANTHONY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience at this property
Stayed 4 nights in Mar 2024
Response from Emily on 2 Apr 2024
Thank you so much for taking the time to share your experience with us, we are thrilled to hear you had a wonderful stay!Providing exceptional service and ensuring our guests' comfort are our top priorities, and we are delighted that we were able to meet your expectations during your time with us.

4/10 Poor

Jiovanna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff is super rude. Parking sucks, they don’t tell you it’s $45 A NIGHT!! So we had to park down the street. We asked about parking and they were totally dismissive because I didn’t want to pay $90 to park for the weekend. Like this isn’t Vegas, it’s Denver. Hotel parking as a guest should be free. Area is not safe and definitely sketch. Furniture in the rooms is janky, bed is uncomfortable, closet and bathroom are really small, fridge is old and smells like stale food. Not happy we’re stuck here for the weekend. I was going to hang out in the room while my husband did his stuff and now I will not be because the hotel sucks. We do not like it and do not recommend at all. The only thing we liked was the size of the room and that it looks clean in the room minus the cheap wobbly tables. Worst decision for hotels. DO NOT STAY HERE

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Mar 2024

8/10 Good

Lisa H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty nice. I like the room serviced every day and they only come every other day on a 3 night stay or longer. We had to go pick up towels. The breakfast was decent. Make your own waffles, eggs, potatoes, sausage, oatmeal, plus cold options like cereal, yogurt, toast, etc. The only parking is valet and its kinda pricey at $45/night, especially if you tip a few bucks every time they park or retrieve your car.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & professional staff. Very comfortable
Stayed 1 night in Mar 2024

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service
Toilet did not work properly.. room door did not fully close.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get around anywhere downtown walking. Property was nice and staff friendly.
Stayed 3 nights in Mar 2024

10/10 Excellent

sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and all the staff were helpful. We did store our bags for a couple of hours after our checkout so we could explore before we had to leave town. They were very accomodating. Only complaint is the parking, which they have none other than the $45.00 valet parking. We parked in the open lot next door that was reasonably priced but we did have to renew at midnight which was difficult when you are tired from traveling. The one next to the building has a way to renew after midnight on your phone so just take a picture of the QR Code and do it from your phone.
Stayed 1 night in Mar 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities
The valet parking was excellent. Water pressure in the shower was not great. Kinda had to run around to get wet.
Stayed 1 night in Mar 2024

8/10 Good

PETER

Travelled with pets, Travelled with partner
The hotel was nice and the room was, too. There was some noise during the day and into the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Clean property and enjoyed the free breakfast! Will be coming back.
Stayed 3 nights in Mar 2024

6/10 Okay

Josh

Stayed 2 nights in Mar 2024

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Good deal. Great staff.
Stayed 1 night in Mar 2024

6/10 Okay

Conor

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

MICHELE

Travelled with family
Only parking option is vallet for $45 extra or you park next to the hotel for $15 but must resubmit payment at midnight ! Other than that we are pleased with the hotel. Traveled with three kids. Spacious room! Good priced!
Stayed 1 night in Mar 2024

10/10 Excellent

Jyotish

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I would advise against staying here. Our stay was HORRIBLE. First, there is no parking for this hotel. You either have to park on the street and keep feeding parking meters, pay to park in one of the private lots surrounding the hotel, or pay the hotel $45 PER NIGHT for crappy "valet" service. Second, there was still somebody else's trash in our room, so obviously the cleaning staff is lacking. Third, the pool was so packed full of chemicals that it burned your eyes just being in the pool room, rendering the pool as useless. Lastly - and this was the big one - a hotel employee burned toast in the kitchen and set off the fire alarms throughout the entire building at 6:40am. It took them nearly 20 minutes to get the alarms shut off. For people who are trying to REST UP because they are TRAVELING this is completely unacceptable. I would rather sleep peacefully in my vehicle next time than I would stay at, and get ripped off by, this hotel ever again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024
Response from Emily on 15 Apr 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot within walking distance of everything.
Stayed 2 nights in Jan 2024

6/10 Okay

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very nice. Nice polite staff and atmosphere. Was obnoxiously woken up at 6:40AM because someone burned a bagel in the toaster. Other than that, the stay was nice.
Stayed 1 night in Mar 2024

10/10 Excellent

KATARZYNA

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Emily on 15 Apr 2024
Thank you for your positive review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Bill

Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Emily on 19 Mar 2024
Thank you very much for taking the time to leave such a positive review of your recent stay at our hotel. We are thrilled to hear that you found our staff to be friendly and that you enjoyed our breakfast offerings.

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no Free parking!! Only option for parking was valet for $45!!! None of the parking lots around the hotel offered over night parking. Very disappointing.
Stayed 1 night in Mar 2024
Response from Emily on 19 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with our parking facilities.Parking can indeed be a challenge, especially being located downtown and we understand the frustration it can cause. We are constantly evaluating our parking arrangements to ensure the best possible experience for our guests, and we will certainly take your comments into consideration as we continue to improve.

8/10 Good

Mitzi

Stayed 1 night in Mar 2024

8/10 Good

Rosaura

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a problem and a dog barking next door all night.
Stayed 1 night in Mar 2024
Response from Emily on 19 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with our parking facilities and the disturbance caused by dog barking. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure that all of our guests have a positive experience.

6/10 Okay

Lethia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We had asked for a maintenance man to check our toilet. No action was taken. We had to ask for a toilet plunger twice and resorted to using the facilities in the lobby. Otherwise, it was nice and safe and there were plenty of restaurants within walking distances.
Stayed 2 nights in Mar 2024
Response from Emily on 19 Mar 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you found our location convenient and that you felt safe during your visit. However, we sincerely apologize for the inconvenience you experienced with the maintenance issue regarding your toilet.It's disappointing to learn that we fell short in addressing your request promptly. Please know that this does not reflect the level of service we strive to provide. We understand the importance of maintaining all facilities in proper working order, and we regret that we did not meet your expectations in this regard.We also apologize for any inconvenience caused by the delay in providing a toilet plunger. We will review our processes to ensure that requests are handled more efficiently in the future.

10/10 Excellent

Jeannette

Liked: Cleanliness
It would be nice to lower the cost front the overnight parking.
Stayed 1 night in Mar 2024

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
Our water in the bathroom sink and toilet smelled like sulfur. The closet door wouldn’t stay shut. The TV didn’t work about half the time and one of the remotes didn’t work properly. Breakfast was good. Staff was nice. We will probably stay at a different hotel next time we visit Denver though.
Stayed 4 nights in Mar 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. I was pleasantly surprised. The outside is a bit outdated so I was not sure what the rooms would look like. The rooms were super nice!
Stayed 1 night in Mar 2024