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Reviews of Deventure Sarovar Portico Kapashera

4 out of 5
Deventure Sarovar Portico Kapashera
88-89 Bijwasan Road, Kapashera, New Delhi, Delhi N.C.R.

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 133 reviews" "
Rating 8 - Good. 50 out of 133 reviews" "
Rating 6 - Okay. 22 out of 133 reviews" "
Rating 4 - Poor. 9 out of 133 reviews" "
Rating 2 - Terrible. 12 out of 133 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anirban

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at this location. We left great memories with parents here.
Stayed 1 night in Apr 2024

8/10 Good

PARMINDER KAUR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was not helpful. The restaurant staff was very good. The air conditioner in the room wasn't working properly. Not had a very comfortable and restful night.
Stayed 1 night in Apr 2024
Response from Jaideep Jugran (General Manager) on 17 Apr 2024
Dear Ms. Parminder,We appreciate your feedback and understand that your stay at our hotel didn't fully meet your expectations. We are genuinely sorry to hear about the discomfort you've experienced. Your experiences will be addressed and necessary steps will be taken to prevent such issues in the future. We acknowledge the inconvenience it may have caused you. We will make sure to communicate this information more efficiently in the future to avoid any disappointments. Your valuable feedback gives us valuable insights about how we can improve. We hope to have the opportunity to serve you better in the future. Thanks & Regards,

6/10 Okay

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and very helpful. Food was good Had to get up for an early morning flight and there was no hot water for the shower The rooms are around a central courtyard so if there's a big gathering on the main floor, the noise travels up to the rooms
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear david, We are pleased to hear that you found our staff excellent and our food good. We sincerely value your satisfaction. On another note, we acknowledge your concerns about the lack of hot water for your early morning shower and the noise from the central courtyard. Feedback such as yours is very crucial as we strive to improve with each and every stay. Kindly know, this issue will be addressed immediately so that future guests don’t face similar inconveniences. We are also looking to improve our soundproofing. We greatly appreciate your patience and hope to have another chance to serve you better. Thanks & Regards,Jaideep

10/10 Excellent

Ajay

Stayed 1 night in Mar 2024
Response from Jaideep Jugran (General Manager) on 14 Apr 2024
Dear Mr. Ajay,It was a pleasure having you stay with us at Deventure Sarovar Portico, New Delhi-Kapashera on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At the Deventure Sarovar Portico, New Delhi-Kapashera, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. At the Deventure Sarovar Portico, New Delhi-Kapashera, we have implemented stringent hygiene processes to ensure the wellbeing of our guests and our team. Thank you for appreciating these measures. We are extremely delighted to have you as an “ambassador” for Deventure Sarovar Portico, New Delhi-Kapashera and look forward to welcoming you back.Sincere Regards

6/10 Okay

usha

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear usha, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Thanks & Regards,Jaideep

10/10 Excellent

Pierre

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jaideep Jugran (General Manager) on 14 Apr 2024
Dear Mr. Pierre,It was a pleasure having you stay with us at Deventure Sarovar Portico, New Delhi-Kapashera on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At the Deventure Sarovar Portico, New Delhi-Kapashera, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. At the Deventure Sarovar Portico, New Delhi-Kapashera, we have implemented stringent hygiene processes to ensure the wellbeing of our guests and our team. Thank you for appreciating these measures. We are extremely delighted to have you as an “ambassador” for Deventure Sarovar Portico, New Delhi-Kapashera and look forward to welcoming you back.Sincere Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jaideep Jugran (General Manager) on 13 Jan 2024
Dear Valued Guest, It was a pleasure having you stay with us at Deventure Sarovar Portico, New Delhi-Kapashera on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At the Deventure Sarovar Portico, New Delhi-Kapashera, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. At the Deventure Sarovar Portico, New Delhi-Kapashera, we have implemented stringent hygiene processes to ensure the wellbeing of our guests and our team. Thank you for appreciating these measures. We are extremely delighted to have you as an “ambassador” for Deventure Sarovar Portico, New Delhi-Kapashera and look forward to welcoming you back. Thanks & Regards,

6/10 Okay

Mohit

Stayed 1 night in Nov 2023
Response from Jaideep Jugran (General Manager) on 13 Jan 2024
Dear Mr. Arora, We appreciate your feedback and understand that your stay at our hotel didn't fully meet your expectations. We are genuinely sorry to hear about the discomfort you've experienced. Your experiences will be addressed and necessary steps will be taken to prevent such issues in the future. We acknowledge the inconvenience it may have caused you. We will make sure to communicate this information more efficiently in the future to avoid any disappointments. Your valuable feedback gives us valuable insights about how we can improve. We hope to have the opportunity to serve you better in the future. Thanks & Regards,

10/10 Excellent

Edythe

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Property was clean. Food service was above average, staff was attentive and professional.
Stayed 1 night in Oct 2023
Response from Jaideep Jugran on 14 Nov 2023
Dear Edythe, it was a pleasure having you stay with us at the muse sarovar portico, new delhi-kapashera on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At the muse sarovar portico, new delhi-kapashera, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. At the muse sarovar portico, new delhi-kapashera, we have implemented stringent hygiene processes to ensure the wellbeing of our guests and our team. Thank you for appreciating these measures. We are extremely delighted to have you as an “ambassador” for the muse sarovar portico, new delhi-kapashera and look forward to welcoming you back. Sincere regards Jaideep Jugran general manager

8/10 Good

HARJIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained rooms. Amazing food and good hospitality. It is close to the airport and the city
Stayed 2 nights in Sep 2023
Response from Jaideep jugran on 14 Nov 2023
Dear Mr. Harjit, it was a pleasure having you stay with us at the muse sarovar portico, new delhi-kapashera on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At the muse sarovar portico, new delhi-kapashera, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. At the muse sarovar portico, new delhi-kapashera, we have implemented stringent hygiene processes to ensure the wellbeing of our guests and our team. Thank you for appreciating these measures. We are extremely delighted to have you as an “ambassador” for the muse sarovar portico, new delhi-kapashera and look forward to welcoming you back. Sincere regards Jaideep Jugran general manager

10/10 Excellent

Pradeep

Travelled with family
Nothing
Stayed 1 night in Jul 2023
Response from Jaideep Jugran on 23 Aug 2023
Dear Mr. Pradeep, it was a pleasure having you stay with us at the muse sarovar portico, new delhi-kapashera on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. At the muse sarovar portico, new delhi-kapashera, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward. At the muse sarovar portico, new delhi-kapashera, we have implemented stringent hygiene processes to ensure the wellbeing of our guests and our team. Thank you for appreciating these measures. We are extremely delighted to have you as an “ambassador” for the muse sarovar portico, new delhi-kapashera and look forward to welcoming you back. Sincere regards Jaideep Jugran general manager

4/10 Poor

Dr. K Selvanathan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was clean.Food was good. Room intercom was not working properly. Service at reception was poor.Unable to arrange taxi from outside.I understand the is no tie-up with outside taxi service provider.when hotel car is on service the customer can not go out in urgent situations as the hotel is far from the main road.
Stayed 1 night in Aug 2022
Response from Jaideep Jugran (General Manager) on 14 Apr 2024
Dear Mr. Selvanathan,We appreciate your feedback and understand that your stay at our hotel didn't fully meet your expectations. We are genuinely sorry to hear about the discomfort you've experienced. Your experiences will be addressed and necessary steps will be taken to prevent such issues in the future. We acknowledge the inconvenience it may have caused you. We will make sure to communicate this information more efficiently in the future to avoid any disappointments. Your valuable feedback gives us valuable insights about how we can improve. We hope to have the opportunity to serve you better in the future.Thanks & Regards,

6/10 Okay

Desh Deepak

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Value for money hotel but needs some refurbishment
The rooms require some maintenance. Bathroom shower pressure was too low. A tile was broken and main window of room was leaking after rain. Locker was not operational
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
Verry bad experience. There weee no bar soaps neither shampoos. The shampoos and dental toiletries were chargeable.
Stayed 1 night in Jan 2021

2/10 Terrible

Bivek

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Bad service, not soo clean room, no daily house keeing. breakfast worst with no choices for non-indian, gave me breakfast in disposabile plates. not so friendly staff. I will definetly avoid this hotel in future.
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Excellent breakfast. The room was nice too.
Stayed 1 night in Feb 2020
Response from Amit Kumar Singh on 15 Feb 2020
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!
Dirty hotel!!! We checked in, and promptly checked out after 30 minutes. Smelly rooms, dirty bed sheets and an awful location. The photography is very clever, i certainly didn’t see a room shown in the photographs! It also states there is a mini bar, no such thing! It’s a dry hotel, the mini bar consisted of some out of date orange juice and a broken kettle!
Stayed 1 night in Jan 2020
Response from Amit Kumar Singh on 15 Feb 2020
Dear Mr. Howard, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

6/10 Okay

Jacinto

Travelled with group
Liked: Property conditions & facilities, room comfort
Good for overnight stay transfer to Airport..
Good place to stay for an overnight transfer to airport. The room and service were just ok. There were no towels and insufficient toiletries . Good breakfast.
Stayed 1 night in Jan 2020
Response from Amit Kumar Singh on 15 Feb 2020
Dear Mr. Jacinto, Thank you, for your recent stay at The Muse Sarovar Portico, New Delhi and for your valuable feedback. Your positive comments about our services is much appreciated. We have noted the concerns that you have highlighted about room amenities and other services and are working towards improving the same. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi . Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Room was clean. The food we ordered was above expectations. Worth..
Stayed 1 night in Dec 2019
Response from Amit Kumar Singh on 10 Jan 2020
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

8/10 Good

Ayman

Stayed 2 nights in Dec 2019

8/10 Good

Christopher

Liked: Staff & service, room comfort
uality.
It would have been better if I had been warned that taxis were on strike and cars were charging triple rates to the hotel from the airport. And lying about the distance. The hotel food was great and the servers were good. The area is not pedestrian friendly and has no shopping. Hotel is ideal for an overnight stop but should have 24 hour checkin. Rush hour traffic is appalling as you would expect. Even the air in the hotel is borderline toxic.
Stayed 3 nights in Sep 2019

10/10 Excellent

A N, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the Delhi international airport area
Very courteous and helpful staff. Pretty clean and reasonably spacious room. Excellent breakfast. 20 minutes drive from Delhi airport T3 terminal.
Stayed 1 night in Sep 2019
Response from General Manager on 1 Oct 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant overnight stay here. Would recommend to anyone on business or leisure.
Stayed 1 night in Jul 2019
Response from General Manager on 1 Oct 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the shuttle driver to the front desk staff to the porters was very nice and welcoming. The rooms were clean and comfortable and I really enjoyed the breakfast buffalo. I'd stay here again without question if I'm in need of a place to stay in New Delhi.
Stayed 1 night in Aug 2019
Response from General Manager on 1 Oct 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from General Manager on 3 Aug 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not a bad hotel for the price you pay. Room is pretty average yet very comfortable.
Stayed 1 night in May 2019
Response from General Manager on 8 Jun 2019
Dear Valued Guest, Thank you for posting your review of The Muse Sarovar Portico, New Delhi . We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from General Manager on 17 May 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Apr 2019
Response from General Manager on 17 May 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff were friendly, Kind and helpful. The breakfast buffet was amazing and the room was perfect. In room service was great hhe food tasting amazing. Surya was very helpful and caring staff member.
Stayed 1 night in Apr 2019
Response from General Manager on 17 May 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from General Manager on 15 Apr 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards ,

8/10 Good

aviral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from General Manager on 15 Apr 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards ,

8/10 Good

Dharmaraj

Liked: Cleanliness, room comfort
Very Average Hotel and not worth the price
It is not so close to hotel - still takes about 25 to 30 mins. Rooms are old , breakfast spread is OK, not so great and even though there were only few guests, the service was very slow. Taste wise was also, the breakfast was not so great.
Stayed 1 night in Mar 2019
Response from General MAnager on 15 Apr 2019
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

6/10 Okay

Sukhjinder

Liked: Staff & service
Mid range hotel
Room was ok. No shower cubicle so water went everywhere. Water for shower not hot only slightly warm. Noise all night from downstairs I.e tables and chairs moving about. Staff friendly food both for dinner and lunch good.
Stayed 1 night in Mar 2019
Response from General Manager on 15 Apr 2019
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

6/10 Okay

Karl Einar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dehli visit
OK hotel, a bit dated. Not much in the area, no beer or wine. Only Indian style food
Stayed 2 nights in Mar 2019
Response from General Manager on 13 Mar 2019
Dear Valued Guest, Thank you for posting your review of The Muse Sarovar Portico, New Delhi . We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

8/10 Good

Manish

Liked: Cleanliness, property conditions & facilities, room comfort
GOOD HOTEL
GOOD HOTEL
Stayed 1 night in Feb 2019
Response from GENERAL MANAGER on 25 Feb 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

BING BING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from GENERAL MANAGER on 20 Feb 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

Parwinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service. Extremely friendly Staff.
Stayed 1 night in Feb 2019
Response from GENERAL MANAGER on 20 Feb 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

8/10 Good

Desh Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel for stay in Delhi
Reasonably good hotel. Value for money. Bathrooms need bit of a renovation. Location not too exciting. Parking facilities not available within the hotel.
Stayed 1 night in Jan 2019
Response from General Manager on 4 Feb 2019
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

8/10 Good

Abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Anniversary in India.
Very enjoyable stay.The staff were friendly and helpful.Breakfast buffet offered a varied choice.
Stayed 2 nights in Jan 2019
Response from General Manager on 30 Jan 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

Minay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!
It is unfortunate that I only had one night in this wonderful property because I loved the hotel and the facilities! Abishek and his fellow evening shift colleague (Manoj I think) were very helpful and we were very impressed with their services. Everyone was smiling and made us feel at home. The room was spacious and had everything you need. I would highly recommend this hotel to anyone visiting New Delhi, especially if looking for a place not too far from the airport.
Stayed 1 night in Jan 2019
Response from General Manager on 28 Jan 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Staff at the in-hotel were rather rude. We weren’t all that hungry as we had a heavy late lunch and this sat down to order only one Chinese fried rice at around Rs 250 cost. After much discussion between the staff they came back and stated that Chinese items were not available and rather recommended we order biriyani and some starters (more expensive). Eventually settled on daal, roti and naan, which was not what I wanted to eat. Everything else about the stay was fine.
Stayed 1 night in Jan 2019
Response from General Manager on 26 Jan 2019
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for a night stay
Spent less than 12 hours in the hotel. Clean sheets, comfortable bed and a hot shower , can’t complain
Stayed 1 night in Jan 2019
Response from General Manager on 26 Jan 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Worst
Stayed 1 night in Dec 2018
Response from General Manager on 26 Jan 2019
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It was not great at all .... ........,.............
Stayed 2 nights in Dec 2018
Response from General Manager on 31 Dec 2018
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is courteous and helpful.Room service is good. Place is not as close to the airport as it's mentioned. The hotel was nice to arrange a taxi drop for us which we paid for. We were there for a few hours (checked in at 11 pm) and checked out at 6 AM. We had asked for a boxed breakfast (which they said can be arranged) but we never got one.
Stayed 1 night in Dec 2018
Response from General Manager on 21 Dec 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Good option close to the airport
Its a decent hotel for the price near the airport.
Stayed 1 night in Dec 2018
Response from General Manager on 21 Dec 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

10/10 Excellent

Navin, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Very upscale, clean hotel. Hotel staff was very helpful and welcoming. My parents really appreciated how a hotel staff by name Sharik helped them, he went out of his way to help them. Sarovar hotel family must recognize efforts from such staff members.
Stayed 1 night in Dec 2018
Response from General Manager on 21 Dec 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice hotel lighting system and air conditioning system outdated smoking smell from bedsheets Expected better Disappointed Thanks
Stayed 1 night in Dec 2018
Response from General Manager on 21 Dec 2018
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from General Manager on 21 Dec 2018
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Muse Sarovar Portico, New Delhi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Muse Sarovar Portico, New Delhi. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera

8/10 Good

mohamed

Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel near the Airport
it was just a transit stay due to long flight connection and its located 5 minutes from the airport.
Stayed 1 night in Nov 2018
Response from General Manager on 21 Dec 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Regards , Amit Kumar Singh | General Manager | The Muse Sarovar Portico New Delhi-Kapashera