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Reviews of Comfort Inn DeKalb - Adjacent the University

2.5 out of 5
Comfort Inn DeKalb - Adjacent the University
W Lincoln Hwy, 1314,1314, DeKalb, IL

Reviews

6.8
Rating 10 - Excellent. 40 out of 163 reviews" "
Rating 8 - Good. 45 out of 163 reviews" "
Rating 6 - Okay. 25 out of 163 reviews" "
Rating 4 - Poor. 32 out of 163 reviews" "
Rating 2 - Terrible. 21 out of 163 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Bradley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great managemet and staff
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional management and staff
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I specifically chose this property because it had a pool. There was a premium because there was an IHSA sporting event that weekend, so prices were even higher. When I arrived, the pool was not open. This was WAY overpriced for what I got, particularly because the reason I chose it-- the pool- was not what I got and was charged for. NOT SATISIFIED.
Stayed 2 nights in Mar 2024

2/10 Terrible

Antonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The gentleman at the front desk was very nice. The condition of the room was dirty the tub had hair in it and the comforter had yellow stains all over it. The gentleman at the front desk brung us a new comforter but it just didn't seem like housekeeping changed the bedding at all it was disgusting. The last night we were there it was a party on our floor and many people hanging out in the hallway screaming and making noise. The smell of alcohol and weed was horrible.
Stayed 3 nights in Mar 2024

2/10 Terrible

Felicia

Stayed 3 nights in Jan 2024

4/10 Poor

cheryl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The TV had NO signal. They came up to check it out but couldn't fix it. So, no TV. Tried to shower and there wasn't any hot water. We were advised to let the shower run for a long time. We did and eventually we got lukewarm water at best. The pool said it was closed for maintenance but never opened. Overall, lacking in the basics one would expect.
Stayed 3 nights in Dec 2023

4/10 Poor

GCABP

Travelled with family
Disliked: Amenities, property conditions & facilities
Nice Pool Needs updating
Stayed 2 nights in Nov 2023

2/10 Terrible

nathan

Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Nicole

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The entire hotel smells like skunk and it’s dirty. Not worth what they charge you
Stayed 1 night in Nov 2023

2/10 Terrible

Vanessa

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water
No hot water…. Ever… in the entire hotel
Stayed 1 night in Nov 2023

6/10 Okay

Dave

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
hallways looked like they haven't been swept or cleaned for weeks.
Stayed 1 night in Nov 2023

4/10 Poor

Brandi

Disliked: Cleanliness, property conditions & facilities
Not Good
Last minute reservation no one at the front desk when I arrived I had to call someone while being harassed by homeless man asking for help and walk in and out to drink water. Very dirty mop by the elevator The door to the room was open, trash in the bathroom, hair in the shower and sink.
Stayed 1 night in Nov 2023

2/10 Terrible

Hannah

Stayed 1 night in Nov 2023

2/10 Terrible

Jose, Mesquite

Stayed 1 night in Oct 2023

6/10 Okay

Mia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Charese

Stayed 2 nights in Oct 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay. Little mix up at check in. The hotel did not receive the email for my reservation but with help from the front desk person we were able to get it all handled in 15 min or so .. location was ideal.
Stayed 1 night in Oct 2023

6/10 Okay

Latichia

Stayed 2 nights in Sep 2023

6/10 Okay

Randy

Stayed 1 night in Sep 2023

4/10 Poor

Carrie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property did not look like the pictures online. Updated, pool was filthy, cloudy, and had mold around all the edges. Rooms were small with a terrible layout. No phone on the room to even call down. Extremely disappointed for the $270 amount paid for 1 Saturday night.
Stayed 1 night in Sep 2023

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
The room had a strange odor and the tub was very old.
Stayed 2 nights in Aug 2023
Response from Shanna Ritter on 29 Aug 2023
We do apologize for the odor in your room. We are striving every day to improve our hotel and making it as best we can for our guests to enjoy their stays.We hope that you will stay again with us in the future to see all of our improvements

4/10 Poor

Cathy

Disliked: Cleanliness, property conditions & facilities
Both comforters on the beds were stained. The front desk replaced when I asked for freshly laundered. In hindsight I should've requested a new room
Stayed 1 night in Aug 2023
Response from General Manager on 29 Aug 2023
So sorry to hear about your stay. We try really hard to keep everything in good working order and keep cleanliness to the max. We hope you will stay with us again in the future to see that we make improvements every day.

2/10 Terrible

Myrna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay there again
Stayed 2 nights in Jul 2023
Response from General Manager on 29 Aug 2023
So sorry to hear this. I wish you would be a bit more specific as we do use our reviews to improve upon our property and staff.

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First room smoke alarm was beeping. Moved to another room that smelled like smoke. Bathroom door in BOTH rooms was only half painted. Looked like somebody just gave up on the job. Restroom near pool smelled awful and somebody left a mess in the toilet and didn't flush. It was obvious that it had been in this condition for a few days.
Stayed 1 night in Jul 2023
Response from General Manager on 29 Aug 2023
So sorry to hear about your stay. We have been in the process of painting so that could have been a time when we were in the middle of that. the restrooms i assure you are cleaned multiple times a day and we do in fact keep a log for that as well. We hope that you will give us a try in the future to see that we are always improving on our property and making sure our guests are happy

10/10 Excellent

Darlyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Brianna

Stayed 1 night in Jun 2023

8/10 Good

Thomas

Stayed 1 night in Jun 2023

6/10 Okay

Brent

Travelled with family
Liked: Cleanliness, staff & service
We rented four rooms for an extended family reunion. Between the four rooms, there were four different things wrong - AC not working, TV not working, missing door look hardware, broken chair. I was functional, but certainly not worth the price. Funny smells in different parts of the hotel too - especially the elevator.
Stayed 2 nights in Jun 2023

4/10 Poor

Don, Minooka

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Television did not work. Floors were exceptionally dirty. No shower curtain
Stayed 1 night in Jun 2023

6/10 Okay

Luke

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not returning here
Waited at counter several minutes before anyone heard us or even came to the counter to help us. The pool looked dirty, once we got to the 3rd floor...right off the elevator ...carpet was not only stained...just dirty...like not vacuumed. Our room was hot and found broken cookies on the floor. Breakfast was very very limited...I even heard the gentleman taking care of breakfast ask one individual if he wanted sausage. Only maybe 6 pcs of bacon put out at a time a very few eggs. The same gentleman was more worried playing his word search then keeping food items up no black coffee for a bit, i watch several other come look, complain and just leave.
Stayed 1 night in May 2023

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff were not very personable and the breakfast was dry, stale, and old. Other than that, the stay was nice.
Stayed 1 night in Apr 2023

8/10 Good

Linda

Stayed 4 nights in Mar 2023

2/10 Terrible

Julie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had a clogged toilet. Our second was one king bed - said out of double/doubles since busy weekend and no housekeeping today.
Stayed 1 night in Apr 2023

6/10 Okay

Michael D.

Stayed 1 night in Mar 2023

6/10 Okay

Sheryl

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Broken ice machine Vending machine kept money
Stayed 1 night in Mar 2023
Response from Shanna Ritter on 18 Mar 2023
we do apologize for that, i will most definitely have maintanence take a look and get that fixed as quickly as possible.

2/10 Terrible

Urious

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one was available, rooms where dirty, over charged at desk, no working TV or phone had to switch rooms and no working ice machine. 1 star hotel at best.
Stayed 1 night in Mar 2023
Response from Shanna Ritter on 18 Mar 2023
we do apologize for that we will look into this matter and promptly get that fixed.

8/10 Good

Len and Loretta

Travelled with family
Liked: Property conditions & facilities
The motel I general was clean and comfortable but the breakfast was not good. Probably the worst I have experienced.
Stayed 1 night in Feb 2023
Response from General Manager on 18 Mar 2023
we do sincerely apologize for that. we have rectified that situation and hope that you will stay with us again soon.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay ,close to great bar/ restsurant.nice breakfast.
Stayed 1 night in Feb 2023
Response from General Manager on 18 Mar 2023
Thank you so much for your review.We look forward to seeing you again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from General Manager on 18 Mar 2023
Thank you for your review. We do look forward to seeing you again in the future.

8/10 Good

Daniel

Liked: Cleanliness

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. It is clean and they are accommodating.
Stayed 1 night in Dec 2022

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the worst hotel stay I’ve ever had
This was by far the worst hotel stay I’ve ever had in my 35 years of life. First the indoor pool that they advertised was UNHEATED and as cool as outside in December. Our bathroom was filthy I didn’t even want to shower in it. Their WI-FI didn’t work the entire time even though they advertised and provided a code. No paper in business center. And kids ran up and down each and every hallway all night long my daughter and I couldn’t sleep before a very important cheer competition. Horrible
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Well the first room we had the smoke detector was beeping so it had to be repaired which that they took care of right away. Then our heat was not working so we had to change rooms which was ok, however we are not sure the room was cleaned properly since we had fun room keys that were not ours under the bed which is concerning.
Stayed 1 night in Dec 2022
Response from General Manager on 2 Dec 2022
We do apologize for your stay not being able to meet your standards. Our housekeeping staff is pretty diligent when cleaning so i do also apologize for that small oversight with the room keys being under the bed. I do assure you that the rest of the room was well maintained.We hope that you will stay with us again in the future.

2/10 Terrible

Rebecca

Stayed 1 night in Nov 2022

2/10 Terrible

Michelle

Travelled with family, Business traveller
Disliked: Staff & service
The bed was laid in before we arrived, the tv did not work. We requested another room the front desk was tied up cleaning a room and said he'd get back to us and never did. When we went back another girl was working and was not willing to help us out.we asked her for fresh sheets and gave us an attitude. In addition to that the breakfast the following morning the breakfast service was horrible and there not sufficient food for the guests
Response from General Manager on 2 Dec 2022
i am sorry to see this review. if you could recall any names that would be helpful to us to make sure we address issues properly in the future.