Family Double Room | 1 bedroom, in-room safe, iron/ironing board, cots/infant beds

Reviews of Argus Hotel Darwin

3.5 out of 5
Argus Hotel Darwin
13 Shepherd Street, Darwin, NT

Reviews

8.8

Excellent

Rating 10 - Excellent. 500 out of 969 reviews" "
Rating 8 - Good. 372 out of 969 reviews" "
Rating 6 - Okay. 68 out of 969 reviews" "
Rating 4 - Poor. 19 out of 969 reviews" "
Rating 2 - Terrible. 10 out of 969 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On my first night, there was a fire evacuation emergency. It was about 11.30 pm. I started to prepare to evacuate as the alarm continued. I thought about staying out on the balcony as I was on the sixth floor. Decided to head down the fire escape after seeing so many people outside anxiously waiting news from the fire brigade who had just arrived. No fire. All clear given to return to hotel.
Stayed 7 nights in Mar 2024
Response from CathyA on 9 Apr 2024
Dear Pamela, Thank you for your feedback. We sincerely apologise for the inconvenience of the smoke alarms being set off during your stay, but it is also a peace of mind to us to know that in the event of a real fire, they are saving the lives of our guests and team. We are pleased that this didnt affect your overall stay, and we look forward to welcoming you back one day.Warm wishes,

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the money. It was 5 minutes from the downtown and very much off the main traffic areas. Big room with balcony and beautiful sunsets.
Stayed 4 nights in Mar 2024
Response from CathyA on 9 Apr 2024
Dear Dennis, Thank you so much for your perfect score review.We are pleased that you found our accommodation affordable and conveniently located. We look forward to welcoming you back one day soon. Warm wishes,

10/10 Excellent

Deanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from CathyA on 23 Feb 2024
Dear Deanne, Thank you for taking the time to score us a 5/5!We hope to welcome you back soon. Warm wishes,

10/10 Excellent

Brent, Glendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fairly new and very clean. The staff is very friendly & accommodating. Nice safe area and walkable to shopping & dining
Stayed 5 nights in Feb 2024
Response from CathyA on 23 Feb 2024
Dear Brent, Thank you for taking the time to provide us with perfect score and your lovely comments!We hope to welcome you back soon. Warm wishes,

10/10 Excellent

Lee Ann

Liked: Staff & service, property conditions & facilities
Staff were outstanding, very helpful
Stayed 7 nights in Feb 2024
Response from CathyA on 14 Feb 2024
Dear Lee Ann,Thank you for taking the time to score us a perfect 5/5!We are thrilled that you found our wonderful team very helpful. We look forward to welcoming you back soon.Warm wishes,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet hotel only a few minutes walk to the main CBD areas. Has laundry facilities and great staff. Free continental breakfast too.
Stayed 7 nights in Jan 2024
Response from CathyA on 29 Jan 2024
Dear Jeffrey,Thank you so much for the perfect score review!Its great to see that you found our property clean, conveniently located, and that you also found our team to be great. We look forward to welcoming you back one day soon. Warm wishes,

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CathyA on 18 Jan 2024
Dear Jaime, Thank you for taking the time to score our property 5/5. We look forward to welcoming you back soon.Warm wishes,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Response from CathyA on 12 Jan 2024
Dear Michael, Thank you for taking the time to give us a perfect score review!We hope to welcome you back soon. Warm wishes,

10/10 Excellent

Farida

Stayed 1 night in Jan 2024
Response from CathyA on 11 Jan 2024
Dear Farida,Thank you for taking the time to score our property a perfect 10/10.We look forward to welcoming you back soon. Warm wishes,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is spotless, and the staff are very friendly and helpful. Its in a great area
Stayed 6 nights in Dec 2023
Response from CathyA on 11 Jan 2024
Dear Paul,Thank you for your perfect score review!We are delighted that you found our property spotless, and our team friendly and helpful.We look forward to welcoming you back one day soon. Warm wishes,

10/10 Excellent

Pauline

Stayed 1 night in Dec 2023
Response from CathyA on 19 Dec 2023
Dear Pauline, Thank you for taking the time to score us a perfect 10/10!Its great to see that you had a wonderful stay, and we look forward to welcoming you back one day soon. Warm wishes,

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and all the facilities you may need for your stay in Darwin.
Stayed 3 nights in Nov 2023
Response from CathyA on 28 Nov 2023
Dear Jason,Thank you kindly for your perfect score review!Its thrilling to see you found our hardworking team friendly, and all our amenities to your convenience.We look forward to welcoming you and your family back one day soon. Warm wishes,

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was included, pool was relaxing and with spar,rooms were clean and well presented, beds were very comfortable
Stayed 1 night in Nov 2023
Response from CathyA on 28 Nov 2023
Dear Trevor, Thank you for our 5/5 review. We are thrilled you enjoyed our complimentary breakfast service, and amenities.We hope to welcome you back to sunny Darwin soon. Warm wishes,

8/10 Good

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from CathyA on 21 Nov 2023
Dear Eve,Thank you for taking the time to provide us with a fantastic score!We are delighted that you enjoyed your time, and hopefully we were able to accommodate your requirements.We look forward to welcoming you back next time. Warm wishes,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always had a smile, were helpful and accommodating. The property was modern and clean. Our stay was most enjoyable. Would defiantly recommend.
Stayed 7 nights in Nov 2023
Response from CathyA on 21 Nov 2023
Dear Karen, Thank you so much for a 5/5 review!We can't tell you how much your recommendation means to us.Among other things, we appreciate you highlighting our amazing and hardworking team. We look forward to welcoming you back to our lovely property and city.Warm wishes,

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just what we needed.
Stayed 4 nights in Nov 2023
Response from CathyA on 21 Nov 2023
Dear Debbie,Thank you so much for your perfect score review!We are thrilled that we were able to deliver what you needed, and hope to see you back on your next trip. Warm wishes,

10/10 Excellent

Robert W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Australia - Argus in Darwin
Best hotel that I have stayed in Australia, great customer service, very clean and spacious!
Stayed 2 nights in Oct 2023
Response from CathyA on 7 Nov 2023
Dear Robert,WOW! What can we say except for a massive thank you!We are speechless that you have considered us the best in Australia, especially during your extensive travels. It was our absolute pleasure to host you, and we hope to welcome you back one day.Enjoy the rest of your travels!Warm wishes,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean accomodation. Very friendly staff.
Stayed 5 nights in Oct 2023
Response from CathyA on 7 Nov 2023
Dear Catherine,Thank you for taking the time to score our property. We are so glad you had a great experience as our guest.We hope to welcome you back one day soon.Warm wishes,

8/10 Good

Juhn

Stayed 1 night in Oct 2023
Response from CathyA on 21 Nov 2023
Dear Juhn,Thank you for taking the time to provide us with a great score!We hope to see you on your next trip to Darwin. Warm wishes,

8/10 Good

stewart

Travelled with family
Easy to get around from and continental breakfast is more than adequate
Stayed 2 nights in Oct 2023
Response from CathyA on 7 Nov 2023
Dear Stewart,Thank you for your feedback. We hope to welcome you and your wife back again one day to our vibrant city.Warm wishes,

8/10 Good

Mette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel and good value for money. Would have been nice with a better swimming pool set up. Lovely staff and service.
Stayed 7 nights in Oct 2023
Response from CathyA on 7 Nov 2023
Dear Mette,Thank you for your feedback.We are delighted that you enjoyed our amenities and found our hardworking team lovely.We hope to welcome you back to sunny Darwin soon!Warm wishes,

10/10 Excellent

Cecile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The plunge pool drops off very quickly therefore it is not very safe for you g children. It is even intimidating to adults who do not swim. The open shower and small sink in the bathrooms are not very practical. Everything else was fine.
Stayed 2 nights in Oct 2023
Response from CathyA on 7 Nov 2023
Dear Cecile,Thank you for taking the time to offer your feedback.We are pleased that these items didn’t impact your overall stay, and we appreciate your high score. We hope to welcome you back one day soon!Warm wishes,

8/10 Good

Lydia, Essendon

Stayed 1 night in Sep 2023
Response from CathyA on 7 Nov 2023
Dear Lydia,Thank you for taking the time to score our property. We hope to welcome you again soon! Warm wishes,

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value Very limited breakfast choice
Stayed 2 nights in Sep 2023
Response from CathyA on 19 Sept 2023
Dear Henry, Thank you for your feedback. Apologies for our breakfast service not catering to your needs at this time. We are pleased that this didn't impact your overall stay. We hope to welcome you back soon!Warm wishes,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities
Well located ,clean,good amenities, polite and helpful staff.
Stayed 4 nights in Sep 2023
Response from CathyA on 19 Sept 2023
Dear John, Thank you so much for your perfect score review. We are thrilled you had a great stay, and found our team polite and helpful.We hope to welcome you back one day soon.Warm wishes,

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Argus was an expensive hotel that I booked by accident (I entered the wrong dates the first time, and had to pay more when I corrected my booking). However it was a nice modern hotel that was a luxurious treat after camping in Kakadu for a week. Wifi service was good. Bathroom was modern. Bedding was comfortable. Air conditioning worked. The included breakfast was basic cereal and toast with some fruit and the single staff member working the breakfast area couldn’t keep it stocked with food, milk, or coffee during the morning rush, but we got enough to eat. The hotel stored our excess luggage while we were on the Kakadu expedition. Argus was expensive - but everything in Darwin was expensive or more expensive and I felt they delivered a nice stay.
Stayed 1 night in Jul 2023
Response from CathyA on 19 Sept 2023
Dear Steven,Thank you for taking the time to offer your feedback. We are thrilled to see that the accident with your booking, turned into a positive experience.During Darwins’ dry (peak) season, you will find that most accommodation providers will have higher rates, due to supply and demand, which is common in this industry. However, we are pleased that we were able to justify our pricing, by providing you with an enjoyable stay. We would be delighted to welcome you back one day soon.Warm wishes,

8/10 Good

Tomas, Los Angeles

Stayed 1 night in Sep 2023
Response from CathyA on 26 Sept 2023
Dear Tomas, Thank you for taking the time to score our property.We hope to see you back soon!Warm wishes,

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from CathyA on 19 Sept 2023
Dear Renee,Thank you so much for your 5/5 score!We are delighted that you enjoyed your stay, and took the time to score us. We hope to welcome you back soon. Warm wishes,

10/10 Excellent

Kim, Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived just after midnight there were two people to assist with our check in, and super helpful. The room was clean and spacious, and cleaned everyday. Friendly staff and great breakfast included.
Stayed 3 nights in Aug 2023
Response from CathyA on 27 Aug 2023
Dear Kim, Thank you so much for your perfect score review!We are thrilled that you enjoyed our amenities and found our team to be friendly and helpful.We aim to assist our valued guests as best as possible, by being open 24 hours a day. We will be sure to pass on your feedback to our exceptional housekeeping and breakfast team also.Hopefully see you back in sunny Darwin soon!Warm wishes,

10/10 Excellent

Dmitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good new facilities in the city, convenient location on quiet street with underground parking. The room was big with small kitchenette and balcony. Friendly staff. Would recommend to everyone
Stayed 1 night in Aug 2023
Response from CathyA on 27 Aug 2023
Dear Dmitri,Thank you for your high score and feedback!We are thrilled that you enjoyed our facilities, and found our wonderful team to be friendly.We really appreciate any recommendation, and thank you so much again.We look forward to welcoming you back one day soon. Warm wishes,

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from CathyA on 7 Aug 2023
Dear Jennifer,Thank you for taking the time to score us a 10/10. We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Warm wishes,

8/10 Good

Graham, BUDERIM

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place the only down side was that the walls are thin and you can here the people next door.
Stayed 3 nights in Jul 2023
Response from CathyA on 3 Aug 2023
Dear Graham,Thank you for your feedback. We are pleased you enjoyed your stay overall, and hope to welcome you back soon.Warm wishes,

10/10 Excellent

Jo

Stayed 1 night in Jul 2023
Response from CathyA on 27 Aug 2023
Dear Jo, Thank you for taking the time to score us so highly!We are pleased you enjoyed your stay.Warm wishes,

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023
Response from CathyA on 27 Aug 2023
Dear Deborah, Thank you for your 5/5 review.We are delighted you enjoyed your stay with us.Warm wishes,

10/10 Excellent

Dael

Liked: Staff & service, property conditions & facilities
Very friendly staff and very clean
Stayed 1 night in Jul 2023
Response from CathyA on 24 Jul 2023
Dear Dael, Thank you so much for the perfect score review!We are thrilled that you found our hardworking team friendly, and the property very clean. We hope to see you back soon in sunny Darwin!Warm wishes,

10/10 Excellent

Anthony, Avoca Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good honest hotel with excellent staff and an easy walk into town. Beds are good and a continental breakfast is included. It's not the Hilton but it's decent
Stayed 2 nights in Jul 2023
Response from CathyA on 28 Jul 2023
Dear Anthony,Thank you for your amazing 5 out of 5 score! We really appreciate your lovely comments regarding our team and property.We are thrilled you had a great experience as our guest, and hopefully consider our independent hotel up there with the popular chains.We look forward to potentially welcoming you back one day soon.Warm wishes,

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, great to have a light breakfast available. Clean and comfortable rooms and great rates.
Stayed 3 nights in Jul 2023
Response from CathyA on 18 Jul 2023
Dear Amy, Thank you for taking the time to offer your lovely comments and 5 star rating.We are thrilled you enjoyed our amenities and location.Hoping you return soon!Warm wishes,

8/10 Good

Bernadette

Stayed 2 nights in Jun 2023
Response from CathyA on 7 Aug 2023
Dear Bernadette,Thank you for the great score!We hope to welcome you back soon. Warm wishes,

10/10 Excellent

Lord Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lord Daryl Morris
Centre of town great value for money friendly staff and quite area Only thing to let them down was the free b fast. Every cheap breads and Tim fruit salad. needs a good looking onto. Best to pay and a bigger range. Then free and only a small choice Thanks team
Stayed 1 night in Jul 2023
Response from CathyA on 13 Jul 2023
Dear Lord Daryl,Thank you for your 10/10 review!We are so happy to hear you enjoyed our location, and just wonderful to know you found our team friendly.Our light continental breakfast is a complimentary service provided to all our guests. We apologies for this not catering to your needs at this time, and we hope to make some improvements in the not-too-distant future. We are pleased this didn’t impact your overall stay, and we hope to welcome you back again soon. Warm wishes,

6/10 Okay

Tricia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Could of done with more coffee,sugar,towels,and to have floor washed as getting into white sheets the dirt from floor went onto sheets.thought it was a bit rich having to pay for parking car.
Stayed 6 nights in Jun 2023
Response from CathyA on 7 Jul 2023
Dear Tricia,Thank you for taking the time to offer your feedback. We are sorry to hear of the issues you experienced during this stay. Our housekeeping team, and 24 hour reception team, would have been more than pleased to assist with any extra amenities, as well as with any concerns that you may of had. All our fees and charges are outlined throughout all affiliate booking provider sites. Parking charges are quite the norm for city hotels, and at 9 per night, we feel that we are less expensive than our counterparts.We are pleased to see that these items didn’t impact your overall stay, and we would be delighted to welcome you back soon.Warm wishes,

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central hotel at good rate
The Argus Hotel is a good central hotel to stay with comfortable beds, The only issue we had was housekeeping on Sunday morning early playing loud music and banging and crashing around outside our room while cleaning rooms, we contacted reception and the next morning it was very quite...
Stayed 5 nights in Jun 2023
Response from CathyA on 6 Jul 2023
Dear Shane,Thank you for taking the time to offer your feedback! We are so glad you enjoyed our amenities, and CBD location.We apologise for the shortfall regarding the disturbance noted, and as this isn’t our usual standard. This certainly gives us a chance to review any possible changes needed, to ensure our customer service standard remains high.We look forward to welcoming you in the near future.Warm wishes,

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was good and the staff were helpful but the area surrounding the hotel was not safe for going out at night and there were no restaurants close by. If you had a vehicle this would not be a problem.
Stayed 3 nights in Jun 2023
Response from CathyA on 6 Jul 2023
Dear Karen,Thank you for taking the time to offer your review. We are so pleased you enjoyed our lovely property, and found our wonderful team helpful. There is a restaurant located less than a minutes’ walk from the hotel, apologies if this was not made known to you. We look forward to welcoming you in the near future.Warm wishes,

10/10 Excellent

Karen

Travelled with partner
Liked: Property conditions & facilities
Property was in a good location, we were in Darwin on Territory day, lots of fireworks - however it was a shame the hotel didn’t promote this more. We found out by speaking with someone at a bus stop. Hotel could have done more to promote what was happening in the local community
Stayed 4 nights in Jun 2023
Response from CathyA on 6 Jul 2023
Dear Karen,Thank you for taking the time to offer your review. We are so pleased you enjoyed our lovely property and our CBD location!Our apologies for not having promoted Territory Day, and we will take this feedback into consideration for next year.We look forward to welcoming you back on your next stay.Warm wishes,

8/10 Good

Cornelis

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 2 nights in Jun 2023
Response from CathyA on 3 Jul 2023
Dear Cornelis, Thank you for taking the time to score our property.We are pleased you enjoyed your time with us.Warm wishes,

8/10 Good

Lorraine

Travelled with partner
Disliked: Cleanliness
No microwave in room , not cleaned properly opened drawer last persons receipts and coins still in drawer.
Stayed 1 night in Jun 2023
Response from CathyA on 27 Jun 2023
Dear Lorraine, Thank you for taking the time to offer your feedback.Unfortunately, microwaves are an ‘upon request’ item at our property. We also do have a public use microwave in our dining area. Apologies that you weren’t made aware.We appreciate you bringing to our attention, regarding the items left in the room, as it gives us a chance to review our procedures. We apologise for the shortfall in our usual high standard. We are pleased that this didn’t impact your overall stay, and we hope to welcome you back soon. Warm wishes,

10/10 Excellent

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very welcoming and helpful.
Stayed 3 nights in Jun 2023
Response from CathyA on 26 Jun 2023
Dear Rebecca,Thank you so much for your 5/5 score!We are delighted that you found the team friendly and helpful. We all take pride in our customer service, and glad that it shows.Hope to see you back soon!Warm wishes,

10/10 Excellent

Garry

Stayed 1 night in Jun 2023
Response from CathyA on 10 Jul 2023
Dear Garry,Thank you for your amazing 5 out of 5 score! We are so glad you had a great experience as our guest. Hope to see you back soon. Warm wishes,

8/10 Good

Tracey, WARRADALE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and property is well appointed.
Stayed 1 night in Jun 2023
Response from CathyA on 26 Jun 2023
Dear Tracey, Thank you very much for your great review. We are pleased that you enjoyed our property, and location. We hope to welcome you back soon. Warm wishes,

10/10 Excellent

Jodie

Stayed 1 night in Jun 2023
Response from CathyA on 10 Jul 2023
Dear Jodie,Thank you for your amazing 5 out of 5 score! We are so glad you had a great experience as our guest. Hope to see you back soon. Warm wishes,

8/10 Good

Doona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Short Stay would like to have more time
Stayed 1 night in Jun 2023
Response from CathyA on 26 Jun 2023
Dear Doona, Thank you kindly for your review. We also hope that you can spend more time here on your next stay, and hopefully soon. Until then, our warm wishes,