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Reviews of Summit Grace Boutique Hotel & Spa, Darjeeling

3 out of 5
Summit Grace Boutique Hotel & Spa, Darjeeling
Dr. Zakir Hussain Road, Near St. Paul’s School, Darjeeling

Reviews

7.2

Good

Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 6 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

6.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the rooms is exceptional. Being able to lay on bed and see the Himalayan Mountain range was the highlight. Staff were extremely helpful anf friendly. Thank-you we really enjoyed our stay and were fortinate to see the snow capped peaks most days.
Stayed 4 nights in Nov 2019

4/10 Poor

Ryan, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very friendly staff but not a recommended stay.
My first issue is with Expedia, which has failed me twice in a row in India. I booked this hotel through Expedia and there was absolutely no record of the reservation even though I had an Expedia number and the reservation was nonrefundable. If they didn't have any vacancies I would have been stuck for the bill. The hotel staff are incredibly nice. The hotel is not in good condition. Because of the lack of ventilation, all our items remained wet throughout our stay. We knew there wouldn't be central heating but it was pretty cold and our only option was to keep the small space heater on. Towels and linens, while washed, were completely stained with dirt or marks or other stains. There was a lot of loud construction during our stay right next door. Again, the staff were very nice. I think whoever owns the hotel is asleep at the wheel. Our water heater broke and thankfully the nice staff moved us to a nicer room (which they probably should have put us in, in the first place). Would not recommend Expedia for ANY use in India. Would not recommend this hotel for its poor accommodations. Recommend the friendly staff and good restaurant.
Stayed 4 nights in Feb 2018

4/10 Poor

kerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cold hotel
You always get what you pay for. Big issue with this hotel it has no heating in the common areas. At night it goes to 0. You get a small space heater for your room. Staff is friendly but it comes from I guess the owners.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views
Very helpful staff. Excellent breakfast.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Amazing View, Helpfull Staff
Amazing, great location with views of the Himalayas. Staff very friendly and helpful. Overall highly recommended.

8/10 Good

Verified traveller

Liked: Staff & service
I had difficulty reaching the place as very few people know about this hotel. Comunication between the driver and the hotel staff also did not help. But, overall, a nice hotel with a very suppportive staff.

8/10 Good

dheeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sandy, Cleveland, OH

Liked: Staff & service
Nice hotel with beautiful view of Kanchenjunga
Hotel staff is very friendly, always eager to help. Kitchen staff is very helpful. Overall, we had a good experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
位置稍嫌遍遠，不好找。我住的頂樓套房沒有暖氣，冬天非常冷
位置稍嫌遍遠，不好找。我住的頂樓套房沒有暖氣，冬天非常冷，熱水器又忽冷忽熱，差點不敢洗澡了 人員非常親切，設備很舒適，視野不錯