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Reviews of Southern Sun Dar es Salaam

4 out of 5
Southern Sun Dar es Salaam
1 Garden Avenue, PO Box 80022, Dar es Salaam

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 103 reviews" "
Rating 8 - Good. 41 out of 103 reviews" "
Rating 6 - Okay. 9 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 1 out of 103 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

s., USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accommodating staff. Great pool and garden. Great bed. Delicious breakfast . Super clean
Stayed 1 night in Feb 2020
Response from Allen on 18 Mar 2020
Dear Guest, Thank you for the great review and we are looking forward to welcoming you in the near future.

10/10 Excellent

AMANPREET

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice area
Excellent hotel and brilliant staff
Stayed 2 nights in Dec 2019
Response from Allen on 17 Jan 2020
Dear Amanpreet, Thank you so much for your feedback, we really do appreciate. We are happy that you enjoyed your stay with us and we look forward to welcoming you back. "Karibu Nyumbani"

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They welcome you during check in with a bottle of cold water. Breakfast is excellent and includes fresh coconut juice as well as other standard items. Very nice veranda for informal meetings near the pool. Pick up and drop from airport was very efficient. The park next door is an amazing place - must be enjoyed. Altogether a relaxing and efficient stay
Stayed 2 nights in Nov 2019
Response from Allen on 5 Dec 2019
Dear David, Thanks very much for your feedback, we are very happy that you had a good stay and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Allen on 5 Dec 2019
Dear Guest Thanks very much for your feedback, we are very happy that you had a good stay and we look forward to welcoming you back in the near future.

8/10 Good

Usha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay Hotel not far from city enjoyed our stay Staff friendly and very helpful
Stayed 3 nights in Nov 2019
Response from Allen on 5 Dec 2019
Dear Usha Thanks very much for your feedback, we are very happy that you had a good stay and we look forward to welcoming you back in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Allen on 5 Dec 2019
Dear Michael Thanks very much for your feedback, we are very happy that you had a good stay and we look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Allen on 25 Oct 2019
Dear Guest Thank you so much for your recent visit to Southern Sun Dar es Salaam and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall and we look forward to welcoming you back to Southern Sun Dar es Salaam in the near future

8/10 Good

Levers, Montreal

Business traveller, Travelled with partner
Disliked: Staff & service
It is closer to the Julius Nyerere International Convention Centre
Stayed 6 nights in Sep 2019
Response from Allen on 2 Oct 2019
Dear Levers, Thank you for the lovely feedback. Indeed we are just a stone throw away from the JNICC and we hope to welcome you back in the near future

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location near work, only disadvantage for tourists would be the pool area doesn’t get much sun at all
Stayed 11 nights in Sep 2019
Response from Allen on 24 Sept 2019
Dear Guest Thank you so much for your recent visit to Southern Sun Dar es Salaam and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall and we look forward to welcoming you back to Southern Sun Dar es Salaam in the near future

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location and friendly service. Cleanliness is OK. However the hotel is being refurbished in spite of the need for a full renovation. Doesn't comply with a 4 star hotel by Southern Sun. Serious issue with ventilation as the main lobby and restaurant area smell like fish. Corridors and rooms smell fungus, and I had to keep the room window open all the time.
Stayed 3 nights in Aug 2019
Response from Allen on 5 Sept 2019
Dear Guest, Thank you so much for your recent visit to Southern Sun Dar es Salaam and thank you for your valuable feedback regarding your experience with us. Your comments have been constructively communicated to our Maintenance Team for consideration and we look forward to welcoming you back to Southern Sun Dar es Salaam in the near future. Thank you for your continued support of Tsogo Sun Hotels.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Allen on 17 Jul 2019
Dear Mr James Thank you so much for your recent visit to Southern Sun Dar es Salaam and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Dar es Salaam in the near future.

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in Tanzania
Great hotel to stay when organizing for a safari in our of the bush or heading to Pemba or Zanzibar.
Stayed 1 night in Jun 2019
Response from Allen on 25 Jun 2019
Dear Guy Thank you so much for your recent visit to Southern Sun Dar es Salaam and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Dar es Salaam in the near future

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel all the time, and the Southern Sun is by far my favorite hotel. The staff treat you like family. The food is great. The rooms are very nice, clean, and comfortable. I highly recommend the hotel.
Stayed 2 nights in Jun 2019
Response from Allen on 25 Jun 2019
Dear Guest, Thank you so much for your recent visit to Southern Sun Dar es Salaam and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Dar es Salaam in the near future

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2019
Response from Allen on 15 Apr 2019
Dear Guest, Thank you for your valuable feedback. We are looking forward to hosting you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from Allen on 15 Apr 2019
Dear Guest, Thank you for your valuable feedback. We are looking forward to hosting you in the near future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and friendly.
This is a very friendly and nice hotel. The rooms are modern, very comfortable and clean with good Wi-Fi and TV with decent channels. The best surprise of this hotel was the excellent restaurant for dinner. The menu was diverse and food was excellent and beautiful presentation. High compliments to the dinner chef. I had an Indian dinner that was exquisite and grilled fish dinner special that was cooked to perfection. I also appreciated that they let me extend my check out time since my flight wasn’t until later. They were so friendly about it all. The pool area is pleasant and the garden next door offers a nice walk.
Stayed 2 nights in Feb 2019
Response from Allen on 7 Mar 2019
Dear Cynthia, The entire team of Southern Sun Dar es Salaam hotel is delighted to have exceeded your expectations and made your stay such a memorable one. We shall be looking forward to welcoming you back in the distant future.

10/10 Excellent

Projeni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Allen on 26 Feb 2019
Dear Guest, Thank you for the lovely feedback. Our Team will be delighted to hear you had a lovely stay. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service. The staff Really customer oriented
Stayed 1 night in Jan 2019
Response from Allen on 7 Feb 2019
Dear Guest, We thank you for the valuable feedback on your recent stay with us. we are looking forward to welcoming you back in the near future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly like been at home...….
Stayed 1 night in Jan 2019
Response from Allen on 29 Jan 2019
Dear Derrick, Thank you for your lovely comments and wishing you a pleasant stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern Sun Dar Es Salaam Dec 2018
Very convenient. Will stay here again.
Stayed 1 night in Dec 2018
Response from Allen on 18 Dec 2018
Dear Guest, Thank you for choosing Southern Sun Hotel Dar es Salaam and we are delighted that you enjoyed your stay with us.

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, room comfort
Good place
Good large hotel in the downtown area, excellent breakfast in the morning. Close to the botanical gardens, which is nice. Clean, a bit old fashioned .
Stayed 2 nights in Nov 2018
Response from Allen on 16 Nov 2018
Dear Jessica, Thank for choosing Southern Sun as your hotel of choice in Dar es Salaam. we are delighted that you enjoyed your stay and we are looking forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2018
Response from Allen on 16 Nov 2018
Dear Guest, Thank you for choosing Southern Sun Hotel Dar es Salaam. Your feedback is highly appreciated and our team is looking forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2018
Response from Allen on 30 Oct 2018
Dear Guest, thank you for staying with the Southern Sun Hotel Dar es Salaam and we are glad that you enjoyed your stay with us. we are looking forward to welcoming you back in the near future.

10/10 Excellent

Steinar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Allen on 4 Sept 2018
Dear Steinar, Greetings from Southern Sun Hotel Dar es Salaam. we thank you for staying with us and giving us such a lovely score. we are looking forward to welcoming you back in the distant future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended remote business POP
Great positioning and more than suitable point-of-presence from which to conduct business and entertain guests.
Stayed 2 nights in Jul 2018
Response from Allen on 20 Aug 2018
Good Morning Steven, Thank you for staying with Southern Sun Hotel Dar es Salaam and for the lovely feedback. Our Team and i will be looking forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Jul 2018
Response from Allen on 7 Aug 2018
Dear Guest, Thank you for taking time to review and give us feedback in regards to your stay. We are looking forward to welcoming you back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Allen on 7 Aug 2018
Dear Guest, We are glad you enjoyed your stay with us at the Southern Sun Hotel in Dar es Salaam. We are eagerly looking forward to welcoming you back in the distant future. Regards

10/10 Excellent

Elizabeth, Queens, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and great service
I had a lovely stay at the Southern Sun. The service is terrific, very friendly, great cleaning. The breakfast is SO delicious. And, they are close to shops, and also the board walk along Barack Obama Rd for sunset runs.
Stayed 4 nights in Jul 2018
Response from Allen on 7 Aug 2018
Dear Elizabeth, Warm greetings from southern sun hotel Dar es Salaam. our team will be delighted to see your lovely feedback and looking forward to seeing you again in the future. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Day Room Layover
I came after a safari and trip to Zanzibar while waiting for my international flight home. It was perfect for my needs.
Stayed 1 night in Jul 2018
Response from Allen on 31 Jul 2018
Dear Guest, Thank you for Choosing Southern Sun Hotel for your stopover before your flight back home. It is our Home that you will stay with us in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Great!
Stayed 4 nights in May 2018
Response from Allen Saitoti on 11 Jun 2018
Dear Guest, we thank you for staying with Southern Sun Hotel Dar es Salaam and taking time to comment on your recent stay. we will be delighted to welcome you back in near future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After a brief 2 night stay in the Southern Sun Dar es Salaam, I would definitely recommend the hotel as great place to stay if you in Dar Es Salaam for business. On my request the hotel arranged for me to be collected from the airport by taxi quite late in the evening. Check in was quick and easy, and I was most impressed that there were no additional questions or queries about my booking and prepayment through Hotel.com. The room and bathroom were well maintained, neat and clean. WiFi and TV channels worked well. Hot water to shower was not a problem. The resturant and food was of a high standard, as was the breakfast serviced in the morning. The hotel is well positioned and relatively close to most business areas including the CBD, however traffic is heavy during peak hours and needs to be considered when setting meeting times. Overall good experience, will definitely stay in this hotel on my next business trip.
Stayed 2 nights in May 2018
Response from Allen on 11 Jun 2018
Dear Sean, thank for for such wonderful and informative comments. our team will be delighted to see this and for sure we happily appreciate it. we are truly looking forward to hosting you on your next visit to Dar es Salaam. Thank you from the Southern Sun Dar team

8/10 Good

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and accommodating.
Stayed 1 night in May 2018
Response from Allen on 11 Jun 2018
Dear Nhan, Thank you for taking time to comment on your recent stay at the Southern Sun Hotel in Dar es Salaam. our team will be delighted to know that you had a wonderful stay. we shall be looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave me a very late check out. Very accomodating
Stayed 1 night in May 2018
Response from Allen on 11 Jun 2018
Dear Guest, It is always a pleasure to meet and exceed our guests expectations and if the gesture of late checkout made it yours we are delighted that was appreciated. we shall be looking forward to welcoming you in the distant future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in May 2018
Response from Allen on 29 May 2018
Dear Guest, We Thank you for staying with us and Value your feedback. We are looking forward to welcoming you in the near future

8/10 Good

RAFI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a wonderful stay because of the staff
greta location for the conference center, (next door) but with no view. great hospitality, great staff, didnt have a request that hasnt been answered- not the best for a familly vacation but for sure I would come again for business
Stayed 2 nights in Apr 2018
Response from Allen on 2 May 2018
Dear Rafi, Greetings from Southern Sun Hotel Dar es Salaam. Thank You for the wonderful comments in regards to your recent stay with us. Our staff are extremely delighted that we managed to meet your expectations. we are looking forward to welcoming you back in the near future. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient hotel particularly for business travelers. The quality and selection of food was great. They even have good vegetarian options.
Stayed 10 nights in Apr 2018
Response from Allen on 20 Apr 2018
Dear Guest We thank you for the lovely comments about your recent stay with Southern Sun Hotel Dar es Salaam. We are looking forward to welcoming you back in the distant future

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Only stayed one night (as planned) but managed to have 2 meals which were excellent. Just wish it had a spa.
Stayed 1 night in Jan 2018
Response from Allen on 23 Jan 2018
Dear Suzanne, thank you for the lovely comments. We have shared with our development team your comments on the SPA. regard

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small nice hotel.
This hotel is small but very good. Breakfast buffet was great, staff very friendly, always smiling and ready to help. Nice small pool, good restaurant. Really enjoyed my stay.
Stayed 3 nights in Dec 2017
Response from Allen Saitoti on 8 Jan 2018
Dear Julie, Thank You for taking your time to comment on your wonderful stay at the Southern Sun Hotel in Dar es Salaam. Your comments have been shared with the rest of our team and we are looking forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well maintained, good food, nice staff Good location.
Stayed 1 night in Aug 2017
Response from Allen Saitoti on 28 Aug 2017
Dear Guest, Thank you for taking your time to comment on your recent experience at the Southern Sun Hotel Dar es Salaam. we are all delighted that you had a wonderful stay and looking forward to hosting you again in the near future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a nice patio and pool but unfortunately the pool was too cold for swimming despite the hot air temp. There was a direct entrance to the Botanical Garden next door and a great array of bird life and bats on the premises to observe as wildlife. Restaurant and bar were great
Stayed 1 night in Jun 2017
Good Day Barbara, We are Glad that you thoroughly enjoyed your visit to Dar es Salaam and your stay at the Southern Sun Hotel. we are looking forward to welcoming you back in the near future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2017
Dear Guest, thank you for staying with Southern Sun Dar es Salaam. we are glad to know that your stay was brilliant and we are looking forward to welcoming you back in the distant future Regards Allen

8/10 Good

RAJKUMAR

Liked: Room comfort
Not that satisfactory...!!
Stayed 2 nights in Jun 2017
Good Morning Rajkumar, we thank you for your valid feedback in regards to your stay here at the southern Sun Dar es Salaam. We have noticed that your stay was not to your satisfactory. can you please share with us some of the comments so that we can improve and retrain where needed. Kind Regards Allen

6/10 Okay

Verified traveller

Liked: Staff & service
Average Hotel Quality
Hotel quality was average. I did expect it to be much nicer based on price and photos shown on expedia. I would say that this hotel should be priced around $70/night based on quality especially when compared to other hotels in the U.S. which would have much higher maintenance costs.

4/10 Poor

sabir

Disliked: Cleanliness, staff & service, room comfort
Not customer friendly
Management was not flexible when I had a genuine issue and instead penalized me for my mistake after reserving over 30 nights with them.

10/10 Excellent

XIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of the choice in DAR
Generally very good stay there and the price is reasonable. The restaurant offers excellent food with good service.
Response from General Manager on 27 Dec 2016
Good day Sir/Madame, Thank you for the lovely remarks about the hotel. the Kitchen team will be thrilled to receive your comments. we are looking forward to welcoming you back in the distant future. Kind Regards

8/10 Good

Apaisaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Staff are excellent, very helpful. Hotel in very convenient location. Only downside is that the place is swarming with 'ladies if the night like a red light district' in the bar and restaurant in the evening.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Great hotel for business. Excellent Internet services with native IPv6 (next-gen Internet numbering system). Was revamping restaurant area when I was there so it was a little noisy but otherwise great. Would definitely recommend!
Response from Zainab Mabogga on 6 Sept 2016
Dear Guest, Thanks for your feedback and the for the heads up on our internet facilities. I am sorry about the noise; we were in the process of upgrading our public areas A/C system as part of the hotel refurbishment. I am glad you enjoyed your stay with us. Best Wishes, Zainab

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort