Studio, Non Smoking | In-room dining

Reviews of Hotel Raha Tower

3 out of 5
Hotel Raha Tower
Bibi Titi Mohammed St, Dar es Salaam

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 2 out of 11 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shafika

Stayed 3 nights in Jan 2024

8/10 Good

Mesker, Miami

Liked: Staff & service
good central location on main road - housed in an old building, but rooms are ok
Stayed 1 night in Dec 2023
Response from JD on 2 Feb 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay, especially appreciating the quality of our rooms and the convenient location.Your feedback is incredibly valuable to us, and we're excited to share some exciting news with you. We are planning a renovation for the building exterior in the near future. Your support and positive experience serve as motivation for us to enhance not only the interior but also the overall aesthetic of our property.We truly appreciate your kind words and are delighted to have had the opportunity to contribute to your positive experience. We look forward to welcoming you back in the future and providing an even more enjoyable stay with our upcoming improvements.If there's anything specific you would like to see in the renovated exterior or if you have any suggestions, please feel free to share your thoughts. Your input is instrumental in shaping the future of our establishment.Once again, thank you for choosing to stay with us, and we can't wait to host you again soon!Best regards, Manager Jawad

10/10 Excellent

Rita

Liked: Property conditions & facilities
Hotel Raha towers Dar es salaam
Our 4 day stay was excellent. Starting from reception to the condition of room was great… very friendly& attentive staff.. good , adequate security, centrally located so most things were walkable… taxi stand right next to the building… manager, Javed took good care of us & great customer relationship.. had a great stay
Stayed 7 nights in Nov 2023
Response from JD on 2 Feb 2024
Thank you sincerely for your wonderful feedback! We are overjoyed to learn that you enjoyed your stay with us, highlighting our staff, room, location, security measures, and the convenience of the taxi stand next to the hotel.Our team takes great pride in providing exceptional service, and your kind words serve as a tremendous source of motivation. I am personally grateful for your recognition of our efforts to make your stay memorable.We are thrilled that you found our location and security measures to your satisfaction, ensuring a comfortable and secure environment for our guests. The proximity of the taxi stand is indeed a convenience we strive to offer our guests, and we're delighted it contributed to your positive experience.On behalf of the entire team, I extend our heartfelt thanks for your appreciation. Your feedback is invaluable, and we are committed to consistently providing excellent service. We look forward to the pleasure of hosting you again in the future.If there is anything specific you would like to share or any suggestions you might have, please feel free to let us know. Your insights are crucial to our ongoing efforts to improve and exceed our guests' expectations.Safe travels, and we eagerly await the opportunity to welcome you back.Warm regards, Jawad Dewji

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not picked at the airport and the hotel was dirty
Stayed 4 nights in Oct 2023
Response from jd on 17 Oct 2023
good afternoonthank you for your feedbackwe have requested Expedia customer service team to remove this false review as you did not arrive at the property nor did you take our taxi which was waiting for youthis booking was marked as a no showthank you and have a lovely day!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Decent for a mid budget stay.
It’s an average place. The rooms were clean and the breakfast was reasonably good. Bathroom was extremely cramped.
Stayed 3 nights in Sep 2023
Response from JD on 5 Oct 2023
good morningthank you for your feedback as it allows us to improve out services everydayif you prefer bigger bathrooms I would recommend booking a deluxe or studio room next timelooking forward to you staying with us againthank you!

10/10 Excellent

Adedotun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, staff were willing to help. Friendly and welcoming.
Stayed 4 nights in Aug 2023
Response from JD on 4 Sept 2023
Dear AdedotunThank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us and that our staff's friendliness left a positive impression on you.we are committed to providing exceptional service and creating memorable experiences for our guests, and it's heartwarming to know that we achieved that during your visit. Your feedback is truly appreciated and serves as a great source of motivation for our team.We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even more enjoyable, please don't hesitate to share. Your input is invaluable to us.Once again, thank you for choosing Hotel Raha. We look forward to welcoming you back soon!Warm regards,Jawad DewjiManager+255 717 222 555

8/10 Good

ABDULWAHID

Liked: Cleanliness
The apartment was okay overall. We appreciated that it had a lot of space and was fairly clean. The staff was friendly as well.
Stayed 1 night in Aug 2023
Response from jd on 10 Aug 2023
We are absolutely delighted to extend our sincerest gratitude for taking the time to share your glowing review about your recent stay with us. Your kind words have truly brightened our day, and we are thrilled to know that you had an enjoyable experience at our hotel. It brings us immense joy to learn that you appreciated the friendliness of our staff. We take great pride in providing exceptional service and creating a welcoming environment for all our guests. Your acknowledgment of our team's efforts means the world to us, and we will make sure to share your kind words with each and every member of our staff. we are committed to constantly improving our services to meet and exceed our guests' expectations. Once again, thank you for choosing Hotel Raha as your accommodation choice and for sharing your wonderful feedback. We truly value your patronage and look forward to welcoming you back for another memorable stay whenever your travels bring you our way. If there's anything we can do to make your future stays even more delightful, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.Warmest regards,Jawad Dewji Manager

10/10 Excellent

Deo

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Just the restaurant lacking was not good
Stayed 3 nights in Feb 2023
Response from Jawad Dewji | Assistant Manager | on 25 Feb 2023
Dear Deo, we appreciate you taking the time to share your experience at our hotel. your feedback is very valuable and allows us to be better everyday.we are delighted you enjoyed your stay with us at Hotel Raha Tower.we are sorry we did not meet all your expectations for breakfast offerings. we have a plan in place to improve our service and variety.we would be honoured to have you return to our hotel in the future Deo:)

10/10 Excellent

satoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本人も安心
価格、至便性、サービス含めてベストパフォーマンス。長期出張には本当に助かる。
Stayed 6 nights in Feb 2024
Response from JD on 11 Feb 2024
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your recent stay at our hotel!We're thrilled that you found our prices convenient and that our service met your expectations. Providing excellent service and value for our guests is always our top priority, and it's rewarding to know that we were able to make your stay enjoyable.Your kind words serve as motivation for our team to continue delivering exceptional experiences to all our guests. We appreciate your recognition of our efforts in providing a comfortable and affordable stay.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out or any suggestions you may have for us to further improve, please feel free to share. Your feedback is invaluable to us.Thank you again for choosing to stay with us, and we look forward to serving you again in the future.Warm regards,Jawad Dewji

4/10 Poor

HYEONSEOK

Business traveller
Disliked: Room comfort
더이상 이용 못할듯…
1. 체크인 명단 확인도 안되어 있고 체크아웃때까지도 요금 지불 확인이 안된다며 기다리게 하였다. 2. 금연방이라고 했지만 복도에서 담배냄새가 진동하고 방에도 냄새가 나며 에어컨의 상태도 좋지 않아 머리가 아파왔다.
Stayed 1 night in May 2023
Response from jd on 16 May 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit, and we deeply regret that we did not meet your expectations.We understand the frustration caused by the issues you mentioned. Please rest assured that we take guest concerns very seriously, and we will address each of them promptly to ensure a better experience for future guests.Regarding the check-in process, we apologize for any confusion or delay that occurred. We strive to confirm all necessary details and payments in a timely manner to provide a smooth arrival experience. We will review our procedures to prevent similar incidents from happening in the future.We are sorry to hear about the smoke odor in the hallway and your room. We have strict policies in place to maintain a smoke-free environment, and we conduct regular inspections to enforce them. Your feedback will be shared with our housekeeping team to ensure thorough checks are carried out to eliminate any lingering odors.Additionally, we apologize for the discomfort caused by the air conditioner. Our maintenance team will investigate the issue and rectify it promptly to ensure optimal performance in all our rooms. Your comfort is of utmost importance to us, and we regret that we fell short in this aspect.We appreciate you bringing these matters to our attention as it allows us to improve and provide a better experience for our guests. In light of your feedback, we would like to extend an invitation for you to return to our hotel in the future. We would be honored to make it up to you with a complimentary upgrade to a superior room and additional amenities to ensure a comfortable stay.Your satisfaction is our top priority, and we are committed to restoring your trust in our property.Thank you once again for your valuable feedback. We look forward to the opportunity to serve you better in the future.Warm regards,Jawad DewjiHotel Management

8/10 Good

SATOSHI

Stayed 3 nights in Mar 2023
Response from Jawad Dewji | Assistant Manager | on 4 Apr 2023
Dear Satoshi,We at Raha Hotel would like to extend our heartfelt gratitude to you for taking the time to share your positive experience with us. It brings us immense joy to hear that we were able to exceed your expectations during your stay with us.We take great pride in providing our guests with exceptional service, top-notch amenities, and a comfortable and memorable experience. Your kind words inspire us to continue delivering the highest level of hospitality to all of our guests.Thank you for choosing Raha Hotel for your stay, and we hope to have the pleasure of welcoming you back soon for another wonderful experience.Best regards,[Jawad Dewji and the Raha Hotel team]