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Reviews of Golden Tulip Dar Es Salaam

4 out of 5
Golden Tulip Dar Es Salaam
Toure Drive Msasani Peninsula, Po Box 20200, Dar es Salaam

Reviews

7.2

Good

Rating 10 - Excellent. 75 out of 253 reviews" "
Rating 8 - Good. 72 out of 253 reviews" "
Rating 6 - Okay. 54 out of 253 reviews" "
Rating 4 - Poor. 32 out of 253 reviews" "
Rating 2 - Terrible. 20 out of 253 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Diana Joy Melissa

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The view of the ocean is good
Stayed 1 night in Mar 2024
Response from Kumar on 7 Apr 2024
Dear Diana,We’re really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

Isaac

Business traveller
Liked: Cleanliness
sea side
Stayed 1 night in Mar 2024
Response from Kumar on 7 Apr 2024
Dear Isaac,We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Kumar on 7 Apr 2024
Dear Stanley,We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Brightness, Dar es salaam

Stayed 1 night in Feb 2024
Response from Kumar on 7 Apr 2024
Dear Brightness,We’re really grateful and appreciate you taking the time to share your rating with us.

6/10 Okay

Mercy

Convenience
Stayed 1 night in Feb 2024
Response from Kumar on 7 Apr 2024
Dear Mercy,We’re really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

Isaac

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The sea side views - excellent!!
Stayed 1 night in Feb 2024
Response from Kumar on 7 Apr 2024
Dear Isaac,We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Sharifa

Stayed 2 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
Nice location but hotel needs to be refurbished.

2/10 Terrible

Mahesh

Disliked: Staff & service
Received a room that was boiling hot when we entered. Immediately asked to replace the room but was told that the hotel was fully sold out. The AC wasn’t powerful enough to cool the room even after 4 hours. The hotel didn’t even have a single fan to offer. Additionally, the wifi didn’t reach the room. When requested a refund, the manager said they have couple of rooms to offer. By then, we had had enough of the poor service from the staff. We checked out after 5 hours. The manager didn’t refund anything. Very disappointed to have spent the new year in this fashion on what looks like a premium property in the city. Complete waste of money.
Stayed 1 night in Dec 2023

10/10 Excellent

Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe and quiet
Stayed 3 nights in Nov 2023

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden tulip in Oysterbay Dar es salaam
A beautiful well located property… managers are trying to resolve some issues like staff service but the atmosphere & the view is awesome… can enjoy quiet time as compared to the city hussle & bussle.. large property which is undergoing some renovations…
Stayed 4 nights in Dec 2023

4/10 Poor

Amanda L.

Disliked: Staff & service, property conditions & facilities, room comfort
Service Declined & Price went Up
This is 2nd room which they stated was ocean view
It is a view of parking lot and empty building next door
Paid for Ocean view and was put in back side of hotel
Stayed 1 night in Oct 2023

6/10 Okay

Manoj

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old property, require major renovation otherwise outside is awesome just on the ocean front
Stayed 3 nights in Sep 2023

6/10 Okay

Oluwayimika

Stayed 5 nights in Sep 2023
Response from GRACE on 19 Oct 2023
Dear Oluwayimika,We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is serene and in a good environment
Stayed 2 nights in Aug 2023
Response from GRACE on 19 Oct 2023
Dear Simon,We’re really grateful and appreciate you taking the time to share your review with us.

8/10 Good

Mamon

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from GRACE on 19 Oct 2023
Dear Mamon,We’re really grateful and appreciate you taking the time to share your rating with us.

6/10 Okay

Salma

Travelled with partner
Liked: Staff & service
Stayed with my husband for honeymoon- booked ocean view was given partial ocean view room 309; the decor and the room look tired and aged. Cleanliness was average as hotel looked dated. Staff were accommodating. Food average with some flies around fruits. The best part of the stay was the front of hotel, garden, pool and lobby as rooms not as inviting. We had no deck chairs on our balcony with views obscured by a large palm tree. It was a last minute booking but we’re fortunate to steal one night at Serena hotel which made our stay at the Golden Tulip palatable.
Stayed 2 nights in Jul 2023
Response from GRACE on 19 Oct 2023
Dear Salam,We're sorry to hear that you had a negative experience at our restaurant. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area

8/10 Good

David

Stayed 8 nights in Jul 2023
Response from GRACE on 19 Oct 2023
Dear David,We’re really grateful and appreciate you taking the time to share your rating with us

8/10 Good

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jun 2023
Response from GRACE on 19 Oct 2023
Dear Mariam,We’re really grateful and appreciate you taking the time to share your rating with us

4/10 Poor

Said, San Diego

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
not worth it
Stayed 1 night in Jun 2023
Response from GRACE on 19 Oct 2023
Dear Said,"Dear [Reviewer], We're sorry to hear that you had a negative experience at our hotel, and we apologize .

6/10 Okay

Jiseon

Disliked: Staff & service
The view of this property is great - you get to eat your breakfast while watching a great view and the view from the pool is also great. However, the service is not as great as the view. A staff member mistakenly knocked on my room at midnight.. and it really scared me. Also, the room is a bit outdated.
Response from GRACE on 19 Oct 2023
Dear Jiseon, We're sorry to hear that you had a negative experience with our staff. We understand the importance of compassionate care and we apologize for falling short in this area

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service
Old is Gold (no pun intended) at the Golden Tulip!
Stayed 6 nights in May 2023
Response from Grace on 29 May 2023
Dear Isaac, much appreciated for your review and knowing that always Old is Gold.Looking forward to serve you again in the near future!Kind Regards - FOM

8/10 Good

Nassir Ali

Stayed 2 nights in May 2023

2/10 Terrible

Said, San Diego

Disliked: Amenities, property conditions & facilities
Dirty hotel, how did golden tulip give their name to this property. Toilet door is nasty old rotten soft wood. Shower head is rusty old, the room smells like smoke and I was very specific when I checked in I wanted a room that doesn’t smell smoke.
Stayed 1 night in May 2023
Response from GRACE on 19 Oct 2023
Dear Said, We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area

10/10 Excellent

william john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Arvind

Business traveller
Liked: Cleanliness, staff & service
Mattresses need to be replaced and dining facilities should be improved. Also the bar staff should make sure the breakfast items are always there
Stayed 2 nights in May 2023
Response from GRACE on 19 Oct 2023
Dear ArvindWe're sorry to hear that the bed in your room wasn't comfortable. We understand the importance of a good night's sleep and we apologize for falling short in this area

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
The hotel is outdated and in very poor condition!! The furniture is old in the rooms and the mattresses are terrible you’d feel the springs. The breakfast buffet is lousy and terrible!! Not worth the money Will not recommend this hotel
Stayed 2 nights in Apr 2023
Response from GRACE on 19 Oct 2023
Dear John,We're sorry to hear that the bed in your room wasn't comfortable. We understand the importance of a good night's sleep and we apologize for falling short in this area

10/10 Excellent

Shanaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of spending 9 nights at this wonderful hotel. The staff are extraordinary. I appreciate that bottled water is offered at breakfast, and the menu changes slightly every day. There's a wine and cheese shop, a coffee shop, and restaurants on site, so traveling is not necessary. The swimming pool and view are incredible.
Stayed 2 nights in Apr 2023

6/10 Okay

lee

Ocean view from room the best attraction of hotel
It started out bad as I didn't have the room I booked, but became better after I got my correct room. Manager was helpful but service overall was not that good. View of beach from room is lovely.
Stayed 3 nights in Apr 2023
Response from Grace on 19 Apr 2023
Dear Lee,Thank you for taking the time to write to us,we will work on the feedback

6/10 Okay

Arvind

Stayed 3 nights in Mar 2023
Response from GRACE on 19 Oct 2023
Dear Arvind,We’re really grateful and appreciate you taking the time to share your rating with us

6/10 Okay

Arvind

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from GRACE on 19 Oct 2023
Dear Arvind,We’re really grateful and appreciate you taking the time to share your rating with us

8/10 Good

Julius

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Mar 2023
Response from Grace on 19 Apr 2023
Dear Julius,Thank you for taking the time to write to us.Hope to see you again soon

6/10 Okay

Arvind

Travelled with family
Liked: Cleanliness, staff & service
The location and the view
Stayed 1 night in Mar 2023
Response from Grace on 19 Apr 2023
Dear Arvind,Thank you for taking the time to rate us

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location - Great Hotel
Great stay - friendly and helpful staff - good facilities given region - would recommend if you are in country
Stayed 9 nights in Jan 2023
Response from Grace Karsan on 9 Mar 2023
Dear SimonWe’re blown away by your kind words!hope to see you

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Grace Karsan on 9 Mar 2023
Dear George,Thank you for your review,Hoping to see you soon

8/10 Good

william

Stayed 4 nights in Jan 2023
Response from Grace Karsan on 9 Mar 2023
Dear William,Thank you for taking time out of your day to share your experience with us.

10/10 Excellent

AJUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed a beautiful ocean view, quality breakfast, pool, and kind service from staff!
Response from FOM on 23 Jan 2023
It's our pleasure and thank you for choosing our hotel for your stay in Dar. Looking forward to serve you again in a near future.Kind Regards - FOM

6/10 Okay

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Response from GRACE on 19 Oct 2023
Dear Martha,We’re really grateful and appreciate you taking the time to share your rating with us

6/10 Okay

Cindi Lynn

Stayed 6 nights in Dec 2022
Response from Godfrey on 2 Jan 2023
Dear Cindi,Your review is valuable to us. We will work on to make sure we improve our services.Kind Regards

10/10 Excellent

Julius, Aurora

Stayed 1 night in Dec 2022
Response from GRACE on 19 Oct 2023
Dear Julius,We’re really grateful and appreciate you taking the time to share your rating with us

4/10 Poor

Mujawayezu

Stayed 1 night in Nov 2022
Response from GRACE on 19 Oct 2023
Dear Mujawayezu,We’re really grateful and appreciate you taking the time to share your rating with us

10/10 Excellent

John

Stayed 3 nights in Sep 2022

8/10 Good

Brooke, Charlotte

Travelled with family
Liked: Cleanliness
The pool and view from the pool is gorgeous. The rooms are average, clean and OK. The staff are friendly but not very knowledgeable and definitely don’t understand much English. The front desk was helpful and friendly but very very slow.
Stayed 1 night in Sep 2022
Response from Grace Karsan on 5 Oct 2022
Dear Brooke,Thanks so much for sharing your experience with us. We hope to see you again soon

10/10 Excellent

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, excellent rooms and food. Great service
Stayed 4 nights in Aug 2022
Response from Grace Karsan on 5 Oct 2022
Dear Grace,Thanks so much for sharing your experience with us. We hope to see you again soon

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Grace Karsan on 5 Oct 2022
Dear Guest,We are sorry to hear about your experience, We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly Hotel is clean and in the best area of dar
Stayed 4 nights in Aug 2022
Response from Grace Karsan on 5 Oct 2022
Dear Antonio,Thanks so much for sharing your experience with us. We hope to see you again soon

6/10 Okay

Hannington

Stayed 1 night in Aug 2022
Response from GRACE on 19 Oct 2023
Dear Hannington,We’re really grateful and appreciate you taking the time to share your rating with us

6/10 Okay

John

Liked: Staff & service
Old room the needs to be upgrade
Stayed 1 night in Aug 2022
Response from Grace Karsan on 25 Aug 2022
Dear John,We apologize that our service did not satisfy your expectations

10/10 Excellent

Wande

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022
Response from GRACE on 19 Oct 2023
Dear Wande,We’re really grateful and appreciate you taking the time to share your rating with us

4/10 Poor

Zubeir

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bathrooms not to standards Balcony doors don’t open well Breakfast not great Needs an upgrade Location excellent
Stayed 2 nights in Aug 2022
Response from Grace Karsan on 10 Aug 2022
Dear Zubeir, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again