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Reviews of Hampton Inn Danville, VA

2.5 out of 5
Hampton Inn Danville, VA
1098 Riverside Dr., Danville, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 88 out of 124 reviews" "
Rating 8 - Good. 15 out of 124 reviews" "
Rating 6 - Okay. 10 out of 124 reviews" "
Rating 4 - Poor. 3 out of 124 reviews" "
Rating 2 - Terrible. 8 out of 124 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

mya

Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brandi

Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Tara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the complimentary breakfast was great. My kids loved the pool and the hotel was very clean!
Stayed 1 night in Feb 2024

10/10 Excellent

Teleia

Stayed 1 night in Jan 2024

10/10 Excellent

Elaine

Stayed 1 night in Jan 2024

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very helpful and friendly. Our room was nice and roomy. I was impressed with the cleanliness of the facility. Also My grandchildren really enjoyed the pool.
Stayed 1 night in Jan 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and professional. Room was clean. Food was ok.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lara

Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Stayed 1 night in Nov 2023

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating, friendly and professional. The hotel was clean and a continental breakfast was offered. If in the area, I will stay there again.
Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Wonderful service.
Stayed 1 night in Nov 2023

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problem that was had was solved by the regional calling me. Hotel is always clean and the people are helpful.
Stayed 1 night in Nov 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is great the hotel is Satisfactory.
The staff was extremely friendly. The room was nice but there were hand and foot prints on the wall. The water in the shower was warm at best and the tub drained slowly so you were standing in dirty water while showering. Breakfast was okay but a little lighter then I expected from the Hampton Inn.
Stayed 1 night in Nov 2023

10/10 Excellent

Kaye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely surprise! I was greeted upon arrival with WELCOME HOME! Everyone was so friendly and accommodating. My room was so spacious and clean. I enjoyed the free coffee and treats. When I left I was so surprised to have a to go bag with water and goodies! That is really EXCELLENT customer service and going that extra mile makes guests want to come back! I will see you again during my next visit to Danville. Thank you! You all are doing a terrific job!
Stayed 2 nights in Sep 2023

2/10 Terrible

Kim

Disliked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Andrew

Business traveller
Disliked: Staff & service
Stayed 4 nights in Sep 2023
Response from PD on 27 Sept 2023
Thank you for the completion of the hotel review. I would like the opportunity to speak with you directly to ensure the problem is rectified. Thank you for your patronage to Hilton. Patrick L. DewberryComplex General Manager

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel was nice, they were not accommodating with a reimbursement for the non-working tv because I booked through Expedia and not directly with the hotel.
Stayed 4 nights in Sep 2023

6/10 Okay

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room tv was not working and no solution to fix
Stayed 1 night in Sep 2023

6/10 Okay

Sherri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The overall property itself was clean and modern, you can tell it was remodel a few yrs ago. My issue was the poor communication and the lack of concern desk staff showed upon my checking in issue. After a long 6 hr drive, the hotel wasn’t able to completely honor my reservation. Upon check in I was told the remaining king bed room I reserved didn’t have a working tv. I was offered a double bed room, if I don’t want the room without a working tv. Or the option to completely cancel my reservation, all of the options are completely acceptable. It was way it was passively relayed to me, kind of a take it or leave it. A simple phone call would have sufficed, informing me of what’s going on before I has arrived. The area itself doesn’t have many options in terms of higher quality hotels, this is one of the better lower expectation hotels that’s still over charging for the area. That interaction for me brings them down to a 3 star rating.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Pepper

Business traveller
Liked: Cleanliness
Shower lever wasn’t attached all the way so could barely get the shower on, no soap to shower with, and a coworker’s room had all the hookups for a tv and wall mount…just no TV.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
No complaints I was very pleased.
Stayed 2 nights in Aug 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

michelle

Liked: Staff & service
Property was nice paid for king room had to accept double due to all rooms mot having 📺. Would not stay again for this reason.
Stayed 1 night in Jul 2023

10/10 Excellent

HOPE

Stayed 1 night in Jul 2023

10/10 Excellent

Reinaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from PD on 19 Jul 2023
Thank you choosing our hotel for your lodging needs. please feel free to contact us for all of your needs when in the city of Danville, VaPatrick L. DewberryComplex General Manager

10/10 Excellent

Dana

Stayed 1 night in Jul 2023
Response from PD on 19 Jul 2023
Thank you for staying with us at the Beautiful Hampton By Hilton Danville. We truly hope we served you well with the expectation of another great stay on the horizon.Patrick L. Dewberry Complex General Manager

10/10 Excellent

Sharri

Travelled with family
Liked: Cleanliness, staff & service
I chose Hampton Inn on my daughter’s recommendation. I had my 12 year old grandson with me, so the breakfast buffet was a huge hit!!! The indoor pool was a factor when looking for and booking a room in Danville, VA. In comparing the price with other hotels in this area, Hampton Inn had the best amenities for the best price!!! After staying there, I can say that I felt like it was the best value. The minute you walk thru the door, you’re greeted & welcomed to the premises. I had a reservation, so my registration took only a couple of minutes. They offered free bottled water at the desk, along with hot coffee & hot chocolate packets. There was two containers of hot water to make the instant packets of coffee & chocolate. My room was clean, inviting; the tv welcomed me with my name on screen and my grandson thought that was the greatest thing!!!! Two wonderful beds, a desk, a microwave and a mini fridge that can keep anything very cold. Our bathroom had a shower only but that was fine with us; large shower!! Thermostat was on the wall and we were in charge of the temperature in our room. The tv was at least a 42”(or possibly 55”, Huge) and for a 12 yr old boy - that was pretty cool, too! We had a great stay here. On the second day, coming from the pool; front desk had fresh baked chocolate chip cookies!! Who does that, anymore? I’m glad I picked Hampton Inn for my stay in Danville!!
Stayed 2 nights in Jul 2023
Response from PD on 19 Jul 2023
Thank you for completing the hotel review. We were honored to serve you and hope for the chance to do this again. Please let our staff assist with any of your lodging needs.Patrick L. DewberryComplex General Manager

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from PD on 19 Jul 2023
Thank you for your most recent review of the hotel. We were honored to serve you and your family. Our sincere hope is that you will be in the area soon to receive more of the Hamptonality that you deserve.Patrick L. DewberryComplex General Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from PD on 19 Jul 2023
Thanks for the completion of the review. We love hearing that we met your expectations. Please visit us again soon!Patrick L. DewberryComplex General Manager

10/10 Excellent

swannica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel! staff very kind and helpful!
Stayed 1 night in Jun 2023
Response from PD on 19 Jul 2023
Thanks for the completion of the review. We love hearing that we met your expectations. Please visit us again soon!Patrick L. DewberryComplex General Manager

2/10 Terrible

Lance

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
You’re not play honor the reservation through Expedia
Stayed 1 night in Jun 2023
Response from Patrick L. Dewberry, Complex General Manager on 27 Jun 2023
Good Afternoon,Thank you for taking the time to complete your most recent hotel review, We are unsure of the best way to resolve this issue experienced. But our only goal is satisfaction for our valued guest. Please contact Patrick Dewberry, Complex General Manager directly at the property to resolve the Issue. Thank you for your patronage to Hilton.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel. Nice Workout room. Dumbells up to 70 pounds
Stayed 1 night in Jun 2023
Response from PD on 19 Jul 2023
Thanks for the completion of the review. We love hearing that we met your expectations. Please visit us again soon!Patrick L. DewberryComplex General Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing! Very warm and welcoming. The staff was super sweet and kind. The hotel was so new and clean.Great breakfast options. We would definitely stay here again.
Stayed 1 night in Jun 2023
Response from PD on 19 Jul 2023
Thank you for completing the hotel review. We were honored to serve you and hope for the chance to do this again. Please let our staff assist with any of your lodging needs.Patrick L. DewberryComplex General Manager

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Bernard M

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Facility outstanding. Staff Amazing. Loved it.
Stayed 2 nights in Apr 2023

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2023

10/10 Excellent

Rashawna

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean, I enjoyed my stay
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Gyanendra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Recommend.
Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need handle assist
Some type of rail needs to be installed beside the toilets to assist patrons in standing. I overheard another patron discussing this with the front desk and realized that would have been safer for me also.
Stayed 1 night in Mar 2023

10/10 Excellent

Drea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 1 night in Feb 2023

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and approachable. Clean rooms
Stayed 1 night in Feb 2023
Response from PD on 22 Feb 2023
Thank you for choosing to stay with us here at the Beautiful New Hampton by Hilton. we hope to serve you again soon. Patrick L. DewberryComplex General Manager

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.
Room very comfortable and nicely decorated.
Stayed 1 night in Dec 2022
Response from PD on 22 Feb 2023
Thank you for your most recent response to the hotel survey. We are honored to have served you during the stay and hope to see you again in the near future. Thank you for being the BEST part of our business!Patrick L. DewberryComplex General Manager