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Reviews of La Quinta Inn & Suites by Wyndham Dallas South-DeSoto

2.5 out of 5
La Quinta Inn & Suites by Wyndham Dallas South-DeSoto
641 North -35 East, DeSoto, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 509 out of 1003 reviews" "
Rating 8 - Good. 257 out of 1003 reviews" "
Rating 6 - Okay. 98 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 77 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Apr 2024

8/10 Good

Kelcey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean, great breakfast
Stayed 1 night in Apr 2024
Response from David Brown General Manager on 22 Apr 2024
Kelcey,Thank you for the kind words. Hope to see you again soon.

10/10 Excellent

ondra

Liked: Amenities
Everything
Stayed 1 night in Apr 2024
Response from David General Manager on 17 Apr 2024
Thank you for the review! have a great day.

8/10 Good

Amanda

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ll start with what I love one when they say they are a pet friendly they truly are the staff was amazing. Always nice. The breakfast was good the room was big. I had children with me so we were visiting the pool area. It was never restocked with towels pretty sure the pool was never cleaned or tested as well as the hot tub, even the kids didn’t want to go in it the last day of the weekend. Our room was clean, but The couch fabric was ripped. The office chair was ripped the pullout couch mattress was ripped and the room was in need of a paint job. These were important details for us as they don’t charge extra for pets, but tell you you’ll have to pay for any damages caused we took photos before and so far have not been hit with any of the charges that were there before we checked in. I don’t think we will be again The staff was amazing. Running a hotel and keeping pest down has to be the hardest of all things but this one did have a few roaches in the hallways and our last day, we saw them in the room. This was our second time staying at this location and I can say we will be trying a new place next time which makes me sad. Also, the hotel seems to have a lot of people not staying there, sleeping in their parking lot which caused concern at times because they would try to tailgate in the doors and use the restroom to avoid going in at the lobby
Stayed 2 nights in Mar 2024
Response from David General Manager on 25 Mar 2024
Amanda,I am truly sorry you did not have a pleasant stay. We are working daily to improve. We hope to have an opportunity to serve you in the future.

4/10 Poor

Kaden

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Vehicle was broken into, parked in front of camera but no good image.
Stayed 8 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Mar 2024
Response from David General Manager on 18 Mar 2024
Brian,Thank you for taking the time to leave a review. Have a great day.

2/10 Terrible

Alexis

Disliked: Property conditions & facilities
I want to request to speak to someone 5016471888 i was transferred to three rooms different floors there was roachs in each room unclean and unsanitary very unsatisfied and upset
Stayed 2 nights in Mar 2024
Response from David General Manager on 11 Mar 2024
Alexis,I am sorry to hear that you did not have pleasant stay. I will be reaching out to you very soon to discuss what happened in detail.

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024
Response from David General Manager on 22 Apr 2024
Tiffany,Thank you for taking the time to leave a review. Hope to see you again soon.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David General Manager on 7 Mar 2024
Thank you Ramon for the review. Hope to see you soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was very friendly.
Stayed 2 nights in Mar 2024
Response from David General Manager on 5 Mar 2024
Jennifer,Thank you for the review. I will share your words with my staff. Hope to see you again soon. Have a great day.

4/10 Poor

Brittney, Port Lavaca

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The air unit did not work, domestic violence kept children up in the middle of the night, and cold showers in the morning were not fun.
Stayed 2 nights in Mar 2024
Response from David General Manager on 4 Mar 2024
I am sorry that you had issues with your stay. We are working hard to take care of the issues.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David General Manager on 5 Mar 2024
Russell,Thank you for the review. We look forward to serving you in the future.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David General Manager on 5 Mar 2024
Thank you for the review! hope to see you again soon.

10/10 Excellent

Kathy

Stayed 2 nights in Feb 2024
Response from David General Manager on 25 Mar 2024
Kathy,Thank you for taking the time to submit a review. I hope you have a great weekend.

10/10 Excellent

Dewarren

Liked: Cleanliness
.
Stayed 1 night in Feb 2024
Response from David General Manager on 1 Mar 2024
Thank you for your review. Glad you enjoyed your stay. Hope to see you again soon.

8/10 Good

Mike

Travelled with family
Air conditioner was great. Beds were good
Stayed 1 night in Feb 2024
Response from David General Manager on 26 Feb 2024
Mike,Thank you for the review. Hope to see you again in the future.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and staff super friendly
Stayed 3 nights in Feb 2024
Response from David General Manager on 26 Feb 2024
Joel,Thank you for the review. I will share this with my staff. Hope to see you again soon.

10/10 Excellent

edward

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from David General Manager on 23 Feb 2024
Edward,Thank you for the review. Glad you enjoyed your stay.

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Breakfast was good. We would stay again.
Stayed 2 nights in Feb 2024
Response from David General Manager on 20 Feb 2024
Thank you Lindsay. I will share your words with my staff.

10/10 Excellent

KimBo VS

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect staff
Stayed 1 night in Dec 2023
Response from David General Manager on 20 Feb 2024
Thank you for the kind words. I will share this with my staff. See you again soon.

4/10 Poor

melissa

Liked: Property conditions & facilities
Disliked: Staff & service
The housekeeping was rude didnt clean right
Stayed 3 nights in Feb 2024
Response from David General Manager on 20 Feb 2024
I am sorry to hear that you did not have a pleasant stay. Hope to have the opportunity to serve you in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David General Manager on 20 Feb 2024
Jessica,Thank you for the review. Have a great day.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Feb 2024
Response from David General Manager on 20 Feb 2024
Thank you for the review. Have a great week.

6/10 Okay

Robin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from David General Manager on 20 Feb 2024
Thank you for the review. I would love to hear more about your stay. If you have a moment drop a response.

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff from the front desk to the lady who gave us extra towels in the hallway were all amazing.
Stayed 3 nights in Jan 2024
Response from David Brown General Manager on 7 Feb 2024
Thank you for your kind words. I will share it with my staff.

6/10 Okay

Clifton

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool area had mold everywhere and was just plain dirty
Stayed 1 night in Feb 2024
Response from David General Manager on 5 Feb 2024
Clifton,Sorry your stay was less then pleasant. We are checking into the issue. Hopefully we will have an opportunity to serve you in the future.

4/10 Poor

Elaina

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from David General Manager on 7 Feb 2024
Sorry to see that your stay was not pleasant. hope to be able to serve you in the future.

2/10 Terrible

cole

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David General Manager on 31 Jan 2024
Sorry you did not find your stay pleasant. Hopefully we will have an opportunity to serve you in the future and give you a proper LaQuinta experience.

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though our check in was 30 minutes late because the room was not ready the customer service was excellent and breakfast was great.
Stayed 2 nights in Jan 2024
Response from David General Manager on 31 Jan 2024
Ramon,Terribly sorry for the delay in check in. thank you for the review and kind words. I will share them with my staff.

10/10 Excellent

Chantrelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and hotel
Stayed 1 night in Jan 2024
Response from David General Manager on 31 Jan 2024
Thank you for the review Chantrelle. See you next time you need lodging.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very comfortable and the room was very clean. Quiet hotel tucked away off the service road and close to food and stores. Definitely will stay again. This was our second stay at this location. We enjoyed ourselves.
Stayed 1 night in Jan 2024
Response from David General Manager on 31 Jan 2024
JacquelineThank you for the kind words. I am going to share this with my staff. We look forward to seeing you in the future.

8/10 Good

Spencer

Stayed 2 nights in Jan 2024
Response from David General Manager on 21 Mar 2024
Spencer,Thank you for the review.

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property room was spacious and clean. Tv was new and big hot breakfast in the morning and the morning breakfast lady was amazing. She always went above and beyond. Held conversations with her several morning and they were very pleasant I forgot her name. Would recommend
Stayed 5 nights in Jan 2024
Response from David General Manager on 26 Jan 2024
Jeff,Thank you for the kind works. I will share this review with the staff. We look forward to serving you in the future.

6/10 Okay

Kris

Travelled with family
No Pool=Sad Grandchildren
We booked this hotel SPECIFICALLY for the indoor pool. We had our Grandkids and they were excited to swim. When we checked out they told us it was closed because they hadn’t been cleaning it. My grandkids were very upset.
Stayed 1 night in Jan 2024
Response from David General Manager on 25 Jan 2024
Kris,I am so sorry that the pool was closed. We have worked closely with our vendor to limit issues in the future. We hope you would give us another opportunity to serve you in the future.

10/10 Excellent

Ryan

Stayed 2 nights in Jan 2024
Response from David General Manager on 9 Feb 2024
Thank you for the review. We look forward to serving you in the future.

10/10 Excellent

Alondra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The girl who works there at nights needs a raise she asked if everything was good friendly kind quick and the best
Stayed 1 night in Jan 2024
Response from David General Manager on 25 Jan 2024
Alondra,Thank you for the kind words. She is great! Thank you for the 5 stars. Have a great day.

10/10 Excellent

Tae

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from David General Manager on 25 Jan 2024
Tae,Thank you for the 5 star review. We look forward to seeing you again in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David General Manager on 25 Jan 2024
Melissa,Thank you for the review. We hope you have a great weekend.

10/10 Excellent

Ladrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from David General Manager on 25 Jan 2024
Labrina,Thank you for the review. We look forward to seeing you in the future.

8/10 Good

German

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David General Manager on 25 Jan 2024
Thank you for your review. It appears you enjoyed your stay. If there is anything that would have made it a perfect 10 let me know. We love to constantly improve. Have a great day.

6/10 Okay

Cynthia V

Travelled with family
The check in was fast and the front clerk very nice. It was definitely busy in the lobby due to an event taking place. We were on the 4th floor and the occupants next to us were loud all through the night laughing, & talking extremely loud. We could hear the ELEVATOR ding and doors open with kids laughing. Lots of young kids without supervision up and down elevator between floors. We waited 5 minutes before we could take it down Saturday at noon. When it finally came up there were 6 kids on it up and down no parent. In the Lobby more kids with no adult. Sunday morning we are checking out and have to take the stairs Elevator sign OUT OF ORDER! This was a bit concerning for me as my husband has a heart condition it was rough for him to make it down. The girl at front desk was not pleasant she barely spoke 3 words. Not sure if we will be returning back to your location.
Stayed 2 nights in Jan 2024
Response from David General Manager on 25 Jan 2024
Cynthia,I am sorry to hear that there were issues during your stay. We will continue to work with our guests that have kids to ask for assistance in making the stay pleasurable for all guests. I hope to be able to serve you in the future. Have a great week.

8/10 Good

Elizabeth

Stayed 1 night in Dec 2023
Response from David General Manager on 24 Jan 2024
Elizabeth, Thank you for the review. I hope you have a great day.

8/10 Good

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great place to stay, second year we stay here for Christmas. Thanks Maria for keeping the room clean. Only bad thing was the pool wasn’t available during the stay.
Stayed 3 nights in Dec 2023
Response from David General Manager on 25 Jan 2024
Josue,I am glad that you enjoyed your stay, and we are truly sorry the pool was out of service at that time. We hope to be able to host you in the future.

10/10 Excellent

Alma O

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it a lot, I will be there again. Thanks!!
Stayed 1 night in Dec 2023
Response from David General Manager on 25 Jan 2024
Thank you so much for the review! Haave a great day!

2/10 Terrible

Joy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Roshun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David General Manager on 25 Jan 2024
Roshun,Thank you for your review. Have a great week.

8/10 Good

Rudolph

Stayed 1 night in Dec 2023
Response from David General Manager on 25 Jan 2024
Thank you for your review. Have a great day.

2/10 Terrible

Lashawn

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from David General Manager on 25 Jan 2024
Sorry to hear your stay was not pleasant. We hope to earn your business in the future.

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

wayne, Charleston

Stayed 1 night in Dec 2023
Response from David General Manager on 25 Jan 2024
Wayne,Thank you for the review. We look forward to hosting you in the future.