Standard Room, 1 King Bed, Jetted Tub | In-room safe, desk, laptop workspace, blackout curtains
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Reviews of Holiday Inn Express Hotel & Suites Dallas-Grand Prairie I-20, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Dallas-Grand Prairie I-20, an IHG Hotel
4112 S Carrier Pkwy, Grand Prairie, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 357 out of 603 reviews" "
Rating 8 - Good. 156 out of 603 reviews" "
Rating 6 - Okay. 44 out of 603 reviews" "
Rating 4 - Poor. 22 out of 603 reviews" "
Rating 2 - Terrible. 24 out of 603 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

misty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking we easy, check in staff was nice and rooms were clean.
Stayed 1 night in Apr 2024
Response from Hotel Staff on 25 Apr 2024
Thank you, for taking time out to review your stay with us. We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Jubilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except the door doesn't have the top flip lock, you can tell it's been damaged for awhile. Room 214
Stayed 1 night in Apr 2024
Response from Hotel Staff on 25 Apr 2024
Thank you, for reviewing your recent stay. We are glad to see you enjoyed your stay with us. We appreciate you bringing to our attention that the lock on the door did not work.

10/10 Excellent

Taalia, Marshall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast. Clean room. Breakfast was great during our stay.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Dallas/Grand Prairie on 3 Apr 2024
Thank you for leaving us a great review. We hope to host you again soon.

6/10 Okay

Shanese Johnson John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and the beds were comfortable. The breakfast was ok. The staff told us that theyvwould bring more pancake mix out but never did.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Dallas/Grand Prairie on 3 Apr 2024
Thank you for leaving us some feedback. We appreciate your stay and hope to see you again soon.

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Dallas/Grand Prairie on 3 Apr 2024
Thank you for leaving us a great review.

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean room and bathroom staff friendly delicious breakfast we will be staying here again when visiting Six Flags
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Dallas/Grand Prairie on 3 Apr 2024
Thank you for leaving us a wonderful review. We hope to see you again soon!

2/10 Terrible

eric

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like dog urine. Was given a can of “Black Ice” vehicle air freshener and told there was no other rooms available.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Dallas/Grand Prairie on 3 Apr 2024
We are sorry about your recent experience with us. We hope you are able to give us another chance on your next visit.

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service
Check in was easy. Our room was right by the pantry so when they started banging around early in the morning, it woke all of us up earlier than we had wanted. Breakfast was decent, they offered a good variety that catered to the different needs and wants in our group. Upon leaving our room we found a cockroach crawling across the floor.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Dallas-Grand Prairie on 3 Apr 2024
Thank you for leaving us a great review. We hope to host you again soon.

8/10 Good

Sonia

Stayed 1 night in Jan 2024
Response from Hotel Staff on 23 Feb 2024
Thank you for your review we are glad to see you enjoyed your stay with us.

10/10 Excellent

Pattie

Response from Hotel Staff on 23 Feb 2024
Thank you, for your review we are glad to see you enjoyed your stay with and look forward to you staying again soon.

8/10 Good

Joseph T

Stayed 1 night in Jan 2024
Response from Hotel Staff on 24 Feb 2024
Thank you, for taking the time to review your recent stay with us. We are so glad you enjoyed your stay with us and look forward to staying again when your in the area.

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Staff on 24 Feb 2024
Thank you, for the time out to review your stay with us we are glad to see you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Tonia

Travelled with partner
Would stay here again if a In the area.
Stayed 1 night in Dec 2023

10/10 Excellent

gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cowboys!!
This was my first time attending a Cowboy game! The morning food selection was good and rooms 220/218 and 403 were comfortable. If I come back to the area I will stay there!
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 14 Dec 2023
Thank you, so much for your recent stay with us we are glad to see you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lashawanna, Daytona Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Lots of things to do and eat around
Stayed 1 night in Nov 2023

10/10 Excellent

Valentine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for us. We needed to get to AT*T Stadium and with this hotel it was a straight shot to the stadium 20 mins. Also the convenient of the restaurants was great just throw a rock and you'll hit the building.
Stayed 2 nights in Nov 2023

4/10 Poor

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. My only complaint is the beds are super comfortable, but we will definitely stay there again.
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express Dallas-Grand Prairie on 17 Nov 2023
Thank you for leaving us a great review. We hope to see you again soon and wish you a great holiday season!

10/10 Excellent

Brad

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Dallas-Grand Prairie on 17 Nov 2023
Thank you for the fantastic rating. We hope to see you again soon!

2/10 Terrible

Amber

Travelled with family
It has a terrible smell
Stayed 1 night in Nov 2023
Response from Hotel Staff on 6 Nov 2023
Thank you for your response. I apologize I'm not sure what smell you are referring to as when we checked the room there was not smell at all in the room.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and quiet location. The room was clean and the bed very comfy. A little repair on doors is needed.
Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Oct 2023
Thank you, for your comments we are glad to see you enjoyed your stay with us and will be happy to know our doors in on our next upgrade soon.

8/10 Good

Rich

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Dallas-Grand Prairie on 17 Nov 2023
Thank you for leaving us a quick rating. We enjoyed hosting you and hope to see you again soon.

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely recommend!
Wonderful hotel, very clean and comfortable! The kerig coffee maker in the room is a game changer, we really loved that on top of a very comfortable stay.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Dallas-Grand Prairie on 17 Nov 2023
Thank you for leaving us a great review. We appreciate your stay and hope you are able to visit us again soon.

8/10 Good

Darlene, Kerrville

Stayed 1 night in Sep 2023
Response from Holiday Inn Express Dallas-Grand Prairie on 17 Nov 2023
Thank you for leaving us a quick rating. We appreciate you staying with us and hope to see you again soon.

8/10 Good

Manuel

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 2 nights in Aug 2023

10/10 Excellent

David, Lufkin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m amazed with our room! The space is utilized well. We have a microwave and full mini fridge, extra shelving around the room, extra hooks and lights everywhere, a chaise to lounge in, and even the bathroom space was excellent. Housekeeping has the washcloths fanned out as decoration, the tissue and toilet paper starter had a cute flower shape with a stamp in the middle, the lighting is great and the mirror didn’t fog up! I’ve paid more for a room that had little to be desired.
Stayed 1 night in Aug 2023
Response from Hotel Management on 13 Aug 2023
Thank you, so much for taking the time to review our property we are so glad that you enjoyed your stay with us and look forward to seeing you again.

2/10 Terrible

Amber, Longview

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
In all honesty, I would have given this property a 5 star, but one thing kept me from doing so. The check in process was quick, and the employee was friendly and professional. The beds were comfortable, it was nice and cool, and it was quiet (almost too quiet, the silence was loud!). We checked in around midnight and went straight to bed. However, the next morning I found blood stains on the sheets of the bed my daughter slept in. They looked like recent blood stains, and I could tell the sheets hadn't been washed yet. I checked her over and there were no cuts or scrapes. I was beyond disgusted. I showed the front desk employee pictures, and she apologized, but because I reserved the room through Expedia, she couldn't discount the room or offer me anything. Even though the rest of the experience was great, I know now they do not change their sheets in between customers. Sleep here at your own risk!
Response from Hotel Staff on 13 Aug 2023
Thank you, for your review of our property we hate to see that we did not meet our standards with your stay. To clarify we do change our sheets every day even on our stayovers. I'm not exactly sure what happened with this room in particular the room was not occupied for 2 days prior to your arrival and the blood seemed to be fresh and bright red not sure how this could of happened so again we do apologize and hope that you will give us another chance to wow you as this is not our standard at all.

6/10 Okay

Nicholas

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Staff on 13 Aug 2023
Thank you, for taking the time out to review our property we hope to see you again the next time your in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
Clean, very convenient location with plenty of eateries around, nice breakfast.
Stayed 1 night in Aug 2023
Response from Hotel Staff on 13 Aug 2023
Thank you, for taking the time to review our property we are so glad you were able to enjoy our breakfast. We hope to see you again soon.

8/10 Good

Asfaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Staff on 13 Aug 2023
Thank you for reviewing our property we hope to see you again soon

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Staff on 13 Aug 2023
Thank you, for taking time to review our property we are so glad to see you enjoyed your stay with us.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice, and clean!
Stayed 2 nights in Jul 2023
Response from Hotel Staff on 13 Aug 2023
Thank you for taking the time to review our property we are glad you enjoyed your stay with us and hope to see you the next time your in the area.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our first stay here and we loved it the area was nice quiet the breakfast was amazing the room was spectacular and the amenities in the room were better than some of the top rated downtown Dallas hotels we will definitely be back and become regulars here Thank you it made our weekend trip even better
Stayed 2 nights in Jul 2023
Response from Hotel Staff on 13 Aug 2023
Thank you, so much for all the wonderful comments. I would have to agree we have one of the best complimentary breakfast in the area. And the new in room amenities are the same I use at home so I was so happy when we added Dove.

8/10 Good

Thomas

Travelled with family
Liked: Staff & service
Rooms comfortable - AC ok but could be better, bathroom door needs repainting, cigarette stains on bedding
Stayed 1 night in Jul 2023
Response from Hotel Staff on 25 Jul 2023
Thank you, for staying with us. We hope to see you soon.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Staff on 25 Jul 2023
Thank you, for your recent stay with us. We hope to see you again soon.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Access to hotel lobby and the rooms and desk and parking was excellent.
Stayed 1 night in May 2023
Response from Hotel Staff on 25 Jul 2023
Thank you, for your recent stay we are glad you enjoyed it. We hope to see you again soon.

10/10 Excellent

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This holiday inn really exceeded my expectations, i thought it would be DECENT. But it was actually pretty clean and quiet not alot of noise, also was close to EVERYTHING, food options, right across the parking lot from a movie theater etc i will definitely be back on our next vacay.
Stayed 1 night in Jun 2023
Response from Hotel Staff on 25 Jul 2023
Thank you, for taking the time to review your stay with us we are so glad to see you enjoyed your stay with us. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The water pressure was amazing!! Very clean and nice. The carpet was the only negative. Very gross feeling.
Stayed 2 nights in Jun 2023

8/10 Good

Marisol

Travelled with family
Liked: Staff & service
Overall stay was pleasant. Breakfast as always was good. But, we found rat poop around the room. Stayed 3 nights and could tell wasn’t vacuumed & restroom floor wasn’t swept/mopped.
Stayed 3 nights in Jun 2023
Response from Hotel Staff on 5 Jun 2023
Thank you, for taking the time out to review your stay with us. I would like to apologize to you for not meeting your expectations. This is not what we like to hear at all and really appreciate you bringing this to our attention so that we can look into what is going on with our housekeeping staff. I hope you can see past this and give us another try the next time your in the area

6/10 Okay

Nancy

Travelled with family
Liked: Staff & service, property conditions & facilities
Over all it was a typical holiday in but we had a few issues in the room. One once I took my shoes and socks off the carpet felt sticky and dirty. Kind of gross. Second. Found a slice of pizza in the microwave in the morning. I didn't notice it before last the coffee maker was doa. It would run but would not dispense. Sorry one more and it is probably just my preference but the bed was like sleeping on a piece of plywood. Could not get comfortable. Bed was way too firm for me. Other than that the staff were very helpful and courteous and the facility looked clean and cared for even though it is an older hotel.
Stayed 1 night in May 2023
Response from Hotel Staff on 5 Jun 2023
Thank you, for taking the time out of your day to let us know how your stay was. We hate to see we feel a little short in satisfactory. We will use your comments to retrain our staff to ensure no one else encounters the same issues. Again, thank you and we hope to see you again.

10/10 Excellent

Monique

Stayed 1 night in May 2023
Response from Holiday Inn Express Dallas-Grand Prairie on 15 Jun 2023
Thank you for staying with us and leaving us a quick review. We hope to see you again soon.

10/10 Excellent

Robbin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Staff on 22 May 2023
Thank you, for taking the time to review your recent stay with us we are glad you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the cleanliness to the breakfast
Stayed 3 nights in Apr 2023
Response from Holiday Inn Express Dallas-Grand Prairie on 27 Apr 2023
Thank you for leaving us a great review. We hope to see you again very soon.

10/10 Excellent

Katie

Stayed 2 nights in Apr 2023
Response from Hotel Staff on 5 May 2023
Thank you, for taking the time out to review our property we are so happy to see you enjoyed your stay with us. We look forward to seeing you again the next time your in the area.

10/10 Excellent

ERIC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good. Hotel was very clean. The room had many well-thought conveniences. Restaurants very close by. I would stay here again.
Stayed 2 nights in Apr 2023
Response from Holiday Inn Express Dallas-Grand Prairie on 11 Apr 2023
Thank you for leaving us a great review. We enjoyed hosting you and hope to see you again very soon.