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Reviews of Hampton Inn & Suites Legacy Park-Frisco

2.5 out of 5
Hampton Inn & Suites Legacy Park-Frisco
3199 Parkwood Blvd, Frisco, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1005 reviews" "
Rating 8 - Good. 269 out of 1005 reviews" "
Rating 6 - Okay. 92 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 67 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Arabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were really small and not too comfortable, had to kinda make shift a pillow with my blanket that I brought. The room was fairly clean nothing too special about the room. I have a weird thing about taking a both on vacations because I love to relax but, there was no drain plug, no big deal, just a bummer! Still had a really good stay and the waffles were delicious!
Stayed 1 night in May 2024
Response from The Hampton Inn Frisco Team on 6 May 2024
Thank you for taking time to share your feedback. We apologize for the challenges you experienced as it should not have happened! We hope you will choose to stay with us again for a truly perfect visit.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2024
Response from The Hampton Inn Frisco Team on 6 May 2024
Thank you for taking time to share your review.

4/10 Poor

armin

Business traveller
Disliked: Cleanliness, amenities
2/5
Stayed 2 nights in Mar 2024
Response from The Hampton Inn Frisco Team on 6 May 2024
We apologize for the less than perfect visit you had to the hotel. Thank you for letting us know.

8/10 Good

Alberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac seemed like it had some mold starting in it.
Stayed 1 night in Apr 2024
Response from The Hampton Inn Frisco Team on 29 Apr 2024
Thank you for sharing your review and the team has already reviewed for any needed correction.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe and secure at the Hampton. Staff was very courteous and helpful.
Stayed 1 night in Apr 2024
Response from The Hampton Inn Frisco Team on 29 Apr 2024
Thank you!

6/10 Okay

Ahmad

Stayed 2 nights in Dec 2023
Response from The Hampton Inn Frisco Team on 29 Mar 2024
Thank you for taking time to share your review. We are sorry we did not exceed your expectations, as is our goal.

6/10 Okay

Madison

Stayed 2 nights in Mar 2024
Response from The Hampton Inn Frisco Team on 26 Mar 2024
Thank you for taking time to share your review and we apologize that the stay was not excellent, as is our goal.

10/10 Excellent

Sonya, Temple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe.
Stayed 1 night in Mar 2024
Response from The Hampton Inn Frisco Team on 26 Mar 2024
Thank you!!!!

6/10 Okay

Ieshia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a good area surrounded by everything. The staff are professional and understanding. My problem started when you see the water damage in some parts of the hotel, nothing bad but little spots in the bathroom itself. As well noticing the towels were still dirty, almost like a hot sauce stain. Lastly breakfast was supposed to start at 6am but didn’t start until 6:45am. I appreciate the staff being honest about the tardiness but that’s still unprofessional or atleast let your guest know and don’t put a sign stating the time. Overall the hotel is a nice getaway spot.
Stayed 1 night in Mar 2024
Response from Fairfield Woodbridge Team on 19 Mar 2024
We are very sorry we did not exceed expectations, as is our goal. Thank you for sharing the details of your experience so we can use them towards improvements.

2/10 Terrible

Tonya

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Our experience was horrible. They charged me for 2 nights then turned around and charged my finance. The next day the staff was banging on our door saying we were suppose to check out at 12 noon but we paid for 2 nights. Then later that evening another staff member came and opened our door while we were in there saying the notes stated we checked out. We will never book with Hampton again!!!!! We travel a lot and this experience has been the worst ever!!!!
Response from Hampton Inn Frisco Team on 19 Mar 2024
We are very sorry we did not exceed expectations, as is our goal. The details you have shared will be used towards any necessary corrections.

10/10 Excellent

April

The hotel is in a very nice quiet area. Very close to shopping center. The hotel was very clean. The staff was very polite and helpful.
Stayed 2 nights in Mar 2024
Response from Marriott Rochester Team on 19 Mar 2024
We are so pleased you enjoyed your stay at the Marriott Rochester. We hope you will join us again in the future.

8/10 Good

Kaila

Travelled with family
Liked: Staff & service, amenities
Nice staff and walkable to shops
Stayed 3 nights in Feb 2024
Response from Marriott Rochester Team on 19 Mar 2024
We are so pleased you enjoyed your visit.

2/10 Terrible

Thomas

Not Family Friendly
Stayed 3 nights in Feb 2024

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was friendly, my room was clean and had lots of space, the bed was SO comfortable I wish I could have brought the mattress home with me.
Stayed 2 nights in Feb 2024
Response from The Hampton Inn Frisco Team on 26 Mar 2024
We are so pleased you enjoyed your stay. Thank you for letting us know!

2/10 Terrible

Brianne

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While everything else about this hotel was excellent, our room shared a wall with the elevator shaft and we were kept up all night long with the noise from the motor. It was quieter inside the elevator.
Stayed 1 night in Feb 2024
Response from The Hampton Inn Frisco Team on 26 Mar 2024
Thank you for sharing the detail and we will use this feedback to determine how this can be improved. We are very sorry this was so disruptive.

8/10 Good

Shelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in clerk was rude when asked the amount of incidental charge would be. Very snappy, maybe she didn't have the answer and felt pressured but no need to be rude.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Bobbi

Liked: Cleanliness
They didn’t have milk available for breakfast. The faucet in my daughters room was not I sealed properly and it flew out when the water was turned on.
Stayed 1 night in Jan 2024
Response from The Hampton Inn Frisco Team on 26 Mar 2024
Thank you for sharing details as this should not have happened. Your feedback is being used towards corrections.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was great!!! We had such a nice, enjoyable experience staying at this facility. Very Clean!!!
Stayed 3 nights in Jan 2024
Response from The Hampton Inn Frisco Team on 26 Mar 2024
Thank you!!!

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

LATERRA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Disliked: Staff & service
The hotel was pretty nice and clean. The front desk service were courteous and nice. Breakfast was good! The ladies servicing the breakfast were so sweet. The only complaint I have is on my hotel reservation I requested extra towels. There were no extra towels in the room. Also called the front desk to request some. They said they would call us when laundry was done for extra towels. Not one call was made to let us know.
Stayed 1 night in Jan 2024

6/10 Okay

racquel

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Looks were definitely deceiving
On first glance, my room was neat & clean however after further assessment, I was very disappointed. There was water damage with a hole in the plaster on the ceiling above my bed. The AC vent had so much dust accumulated that I believe was responsible for a lot of my coughing and congestion throughout the night. The touch buttons on the Microwave would not respond thus I could not use it until I discovered if I climb up on the entertainment center and reach behind the console to unplug and plug it back in, the microwave would then turn on. But only for that session so I had to do that each and every time I wanted to heat something up. The mattress was very uncomfortable and the pillows flat. The next morning I noticed two brown stains on the comforter that I had just slept under. Initially it was hidden by the comforter cover that had slipped down during the night and I was able to see the disgusting filth of the actual comforter. Even though the breakfast was complementary, it was horrible. From the wet scrambled eggs, to the cereal displayed however no milk was available. The biscuits and gravy were decent however the batter for the self made waffles was bland and tasted like rubbery cardboard. The positives were that it was in a very nice area with a lot of eateries and places to shop and the front desk host was pleasant.
Water damage on ceiling
Dusty AC vents
Strange half broken door handle on door that separates my room from the neighboring room
Stains on comforter
Stayed 1 night in Jan 2024

10/10 Excellent

Josh

Business traveller
Stayed 2 nights in Jan 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best Comfort Inn I have stayed so far. Exceptional service.
Stayed 1 night in Jan 2024

10/10 Excellent

CHRISTYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Eduardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We couldn’t sleep on the 3 nights we stayed there at room 208. Loud and horrible noise (above 90 dB). Called to the lobby to report and change room. Attendant told us all rooms ending on 8 (108, 208, etc) that are next to the elevator will be the same and that they are sold out. Never ever we had experience a situation like this.
Stayed 3 nights in Jan 2024
Response from xx on 15 Jan 2024
Good morning,We are sorry that you experience the elevator noise during your stay. On sold out nights it is very hard to not place anyone near the elevator and also switching someone room type.

6/10 Okay

ward

Stayed 3 nights in Jan 2024

4/10 Poor

Vytautas, Kent

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel is okay, except room service. Stayed 6 nights and had NO room service at all. No fresh towels, no trash pick up, nothing at all.
Stayed 6 nights in Dec 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Ahmed N

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Simona

Stayed 4 nights in Dec 2023
Response from xx on 15 Jan 2024
Thank you for your rating

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Karla

Stayed 1 night in Nov 2023
Response from xx on 15 Jan 2024
Thank you for the rating

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was near by my destination. Clean and easy access. My only complaint was the air conditioner in the room sounded like it would let off steam every so often and would wake me up.
Stayed 1 night in Dec 2023

8/10 Good

jerry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Okay place
The walls a paper thin. Kept hearing noise from the other room and hall ways. The rooms are decent but nothing special
Stayed 1 night in Dec 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked the hotel, it had nice rooms, a good location, and free breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly everyone was really nice.
Stayed 3 nights in Dec 2023

4/10 Poor

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel definitely was not my cup of tea from checking in went really really fast actually too fast and I know most people love a quick check in, but I have scoliosis and I asked the check-in lady if they had a room closer to the elevator and before I can even ask anything else She was already done. I was already in pain and had a broken tooth, so I really didn’t feel like going back-and-forth with her. Even if my room was prepaid, I wouldn’t mind paying a fee or whatever I needed to do to be more accommodating to my need she seemed like she was sick so she should have went home until she felt better , once I got into my room, it wasn’t the best , but within five minutes I already was already tired and I had to go downstairs and get more covers because mines were dirty !!! Shower paint was falling apart. There was a dresser drawer that was broken and completely fell off during our stay. Luckily, we wasn’t charged because I did let them know… they say the hotel was newly renovated, I guess newly renovated to hotels just me slapping on some paint and calling it a day didn’t look too good to me. Bathroom stink was stopped up toilet it made a weird noise and it just overall wasn’t a good experience for my money .
Stayed 2 nights in Dec 2023

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice, hotel was clean and uodated. Bed wasn't very comfortably but room waa spacious pretty clean
Stayed 1 night in Dec 2023

6/10 Okay

Kareem

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Outdated and Cold
Staff was very friendly, I loved them. The Hotel is outdated and cold with no light in the room though.
Stayed 3 nights in Dec 2023

6/10 Okay

Javed

Travelled with family, Business traveller
Bedding was not cleaned and had stains. Pillows were small (square) and uncomfortable ( no option to add pic). Breakfast was average, have had better BF at other properties. Location is nice and convenient to our area of interest.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
There was blood on the duvet but they replaced it immediately.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rosa

Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All is perfect.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean staff very helpful friendly. Very quiet and comfortable
Stayed 3 nights in Nov 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023