Exterior

Reviews of Fairfield Inn & Suites by Marriott Dallas Downtown

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 957 reviews" "
Rating 8 - Good. 260 out of 957 reviews" "
Rating 6 - Okay. 115 out of 957 reviews" "
Rating 4 - Poor. 83 out of 957 reviews" "
Rating 2 - Terrible. 88 out of 957 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Amber, Whitehouse

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived to check in valet was closed and full. Had to park around the corner. Immediately felt unsafe, homeless, intoxicated people wondering sitting on corner, smelled of weed. Parking was pay by app. App didn’t work wouldn’t load and let me enter information. As this was the only place to park, it was 10 pm and I didn’t feel safe driving to find something else. I parked and entered the hotel. Staff was great. Room was nice. Could hear people outside until early hrs of the morning. Had ticket on car in parking but at least my car was still there. Was able to share screen shot that app didn’t work and paid for parking without the 80 ticket
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Amber, we regret to hear about your initial parking experience and the related concerns. Our aim is to ensure your comfort and convenience from the moment you arrive. We will look into this matter to improve for future guests.It's reassuring to learn that our team members provided excellent service and you found the room pleasing. We acknowledge your feedback on the noise and will assess how we can enhance the quietness for our guests. Also, good to know you managed to resolve the parking ticket issue eventually.We hope to get another chance to serve you better on your future visits.

6/10 Okay

Charli

Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Thank you for sharing your feedback, Charli.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 Poor

Monica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
We appreciate the feedback, Monica.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Carlos, San antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is horribles dont have that many spaces availability you need to park far way. The fixing isus is irritated.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Carlos, we appreciate your feedback. At Fairfield Inn & Suites Dallas Downtown, we continually strive to improve our services, and we're sorry to hear about your difficulties regarding parking and some maintenance issue. We assure you these comments will be used to make enhancements where possible. We do earnestly hope that, despite these inconveniences, you enjoyed your stay and will consider visiting us again.

2/10 Terrible

Sarah

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was forced to pay Valet parking because they only have an outside 3rd party parking lot two streets away. They charged me a room deposit for each night instead of a set deposit, and there was no microwave in my room. Security took cash and my license and followed me into my room all to use a wine opener and confessed he smelled a neighbor guest on my floor smoking Crack. When I complained, the night manager tried to get security to make me leave. This is so unacceptable and wrong. I shouldn't have to deal with so much inconvenience and trouble.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Sarah, we're disappointed to hear about your recent experience and the inconveniences surrounding the parking arrangements, the room details and interactions with our colleagues. Our mission is to facilitate a hassle-free stay, but seems we did not meet your expectations in this case. Please rest assured we take your feedback seriously and are continuously striving to enhance guest experiences. We'd appreciate the opportunity to make things right should you decide to stay with us again in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not fault the staff, all of them were so nice and accommodating.
Stayed 3 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Amy, it's delightful to read your positive feedback about your experience at the Fairfield Inn & Suites Dallas Downtown. We're glad our team members made you feel welcome and accommodated your needs seamlessly. We do hope to have the honor of welcoming you back in the future.

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Property was older & “tired”.
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
James, we appreciate you taking the time to leave a review. It seems like our building's long-standing character might not have completely met your expectations. Rest assured, Fairfield Inn & Suites Dallas Downtown consistently strives for improvements and guest satisfaction. We hope to have the opportunity to welcome you back and impress you with our classic charm.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to convention center, farmers market and downtown Dallas area. Safe but lots of homeless around this area.
Stayed 2 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Robin, it's delightful to know you enjoyed the convenient location of Fairfield Inn & Suites Dallas Downtown. Your observations are certainly accurate as we are indeed close to major attractions such as the convention center and the farmers market. We understand your concerns relating to the local area, which is a larger city-wide problem. We look forward to welcoming you back on another visit to Dallas.

10/10 Excellent

mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very incredible and beautiful room.
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Mariana, it's wonderful to hear that you were impressed with your room at Fairfield Inn & Suites Dallas Downtown. We take a great deal of pride in providing pleasant and attractive accommodations. We look forward to hosting you again when your travels bring you back to Dallas.

2/10 Terrible

Laquita

Response from Customer Service on 15 Feb 2024
Thank you for sharing your feedback, Laquita.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Terrible

Megan

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Megan, it's disheartening to see that your experience at our hotel did not meet your expectations. We strive to offer top-notch service and comfortable accommodations and it seems we fell short in your case. Constructive feedback is invaluable for improvement, and we would appreciate if you could provide more details on your stay. We're eager to improve and hope to welcome you back for a future stay.

2/10 Terrible

Joseph

Disliked: Staff & service
Stayed here for Birthday party after checking out they charged my card for a valet service that I didn’t use!!! Then wouldn’t give me a credit for.
Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
We appreciate the feedback, Joseph.It's unfortunate your time with us was less than ideal. A member of our team would like to discuss your experience further. Could you please provide us with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible.We hope for the opportunity to share a more positive experience with you soon.

8/10 Good

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Customer service was great. Close to the convention center. Breakfast had a lot of options. Parking is kinda a nightmare and there were a lot of homeless people around our vehicles.
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Joshua, your kind words about the exceptional customer service, proximity to the convention center, and our expansive breakfast selection at Fairfield Inn & Suites Dallas Downtown are much appreciated.We understand your concerns regarding parking and the extraneous individuals near the parking area. Rest assured, guest security is our primary focus, and we're continually revising procedures to provide a secure environment. Your feedback is helpful for this ongoing process. We hope to host you again soon.

6/10 Okay

Bambi L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most important things to know is that this property doesn't include parking. They have valet parking (for $30/night), but when I arrived (on a Sunday night), the lot was full and I had to find metered parking. That meant I had to be up by 7am to go down and feed the meter. And if you're not planning to drive, you'll need to feed the meter every few hours. The room was large, but drafty and cold. And mine was right next to the elevator on one side and night construction on the other. All in all, a complete fail for me, except walkable location into the city.
Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Bambi, we appreciate the time you've taken to provide feedback. We understand the parking situation may not have been ideal and the comfort of your room fell below your expectations. Our aim is to provide a peaceful and relaxed setting, so your comments regarding external noise are also taken into account. However, we're glad you found our city location to be beneficial. Rest assured, your comments will be discussed with our team to improve our overall guest experience. We hope for another chance in the future to better meet your expectations.

10/10 Excellent

Amber

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
The lobby of this hotel seems a little strange when you walk in, but the rooms are super cool and unique. The staff are extremely friendly, I had to change rooms due to lack of heat and they were so helpful with the process.
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Amber, it's such a pleasure to read your kind words about your stay at Fairfield Inn & Suites Dallas Downtown. We're delighted that you found our rooms to be distinctive and enjoyable. We couldn't be happier that our team members were able to assist you in tailoring your stay to your satisfaction, following your initial room change. Thank you for your feedback, and we look forward to welcoming you back!

4/10 Poor

Catherine

Travelled with family, Travelled with group
Disliked: Amenities
Room had concrete floors, very loud. Homeless ppl everywhere, wouldn’t recommend walking alone or after dark. City was very dirty.
Stayed 4 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Catherine, we're truly apologetic that certain aspects of your stay didn't meet expectations. Please be assured that guest safety is our primary concern and we always strive to maintain a serene ambiance within the hotel premises. We're sorry for any inconvenience caused by noise due to the unique design and local environmental factors. We appreciate your feedback and will take it into account in our ongoing efforts to improve our guests' experience.

4/10 Poor

John

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Heavy Chemical smell in the hallways, Heat in the room was not adjustable to any great degree, Television was micro-small, earliest that we could get into room was for a 2.30 check-in. Just an overall unpleasant experience.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
John, it is regretful to hear about your experience. We truly apologize for any discomfort you encountered and wish your stay had been more pleasant. The feedback regarding the scent in the hallways, room temperature, TV size, and check-in time will be thoughtfully considered. Your satisfaction is of utmost importance and we strive to ensure every guest has an enjoyable stay. We hope to have a chance to better serve you in the future.

8/10 Good

Blake

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Approached by homeless prior to getting out of car. Valet was "full" with spaces clearly still available. Maintenance called for non-working TV. But they never came to room.
Response from Customer Service on 16 Jan 2024
Blake, thank you for leaving a review for your stay. It's unfortunate to know that you experienced some challenges prior to your arrival and during your stay. We understand your concern with the parking situation and issue regarding the in-room TV. Please be informed that our team members are always doing their best to accommodate our guests' needs. We appreciate your patience and trust that on your next visit, your experience will reflect our usual high standards of service.

4/10 Poor

Caleb

Room wasn’t what was advertised on the website and valet was full so had to park in a random spot
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Caleb, we sincerely apologize for any inconvenience you experienced during your stay related to parking and room expectations not being as anticipated. We strive to provide accurate online representations of our accommodations and provide ample parking solutions. Please be assured that we will thoroughly review these matters. We appreciate your feedback as it assists us in continuous improvements for our guests. We hope you will offer us another opportunity to provide you with a better experience.

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
If you’re going to take reservations YOU SHOUKD HAVE APPROPRIATE PARKING! Guests should NOT have to park BEHIND the building in a parking lot full of homeless people! Completely unacceptable to have “full parking “ for guests who have reservations!!!
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Tanya, it's evident that the parking situation did not meet your expectations. Maintaining guest safety and satisfaction is a priority for us. We appreciate your feedback regarding the parking availability and assure you it is being taken under serious consideration. We hope to have another opportunity to exceed your expectations in the future.

6/10 Okay

Haleigh

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Customer Service on 13 Jan 2024
Haleigh, thank you for taking the time to leave a rating. It appears we have room for improvement and it would be beneficial to understand more about your stay with us. Please feel free to share more about your experience so we can deliver better service in the future.

8/10 Good

Blake

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for taking the time to leave us a 4/5 rating, Blake!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Fairfield Inn & Suites Dallas Downtown.

6/10 Okay

Trivitus

Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for sharing your feedback, Trivitus!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Gloria, it's wonderful to see your top rating for Fairfield Inn & Suites Dallas Downtown! We're glad you had a great experience and are grateful for your feedback. We hope to see you again in the future!

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a weird smell in the halls.
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Amber, thank you for your feedback. We understand that you experienced an unpleasant odor in the corridors during your stay. Our team is already hard at work addressing this concern to ensure all our guests enjoy a comfortable, fresh environment. We hope to welcome you back to Fairfield Inn & Suites Dallas Downtown in the future.

6/10 Okay

Bruce

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Thank you for taking the time to submit this feedback, Bruce.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Joseph, it delights us to see that you enjoyed your stay at Fairfield Inn & Suites Dallas Downtown. We aim to provide the best possible experience, and your positive rating validates that for us. Thank you for choosing us. We hope to welcome you back in the future for an even more wonderful stay.

4/10 Poor

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very run down, need a renovation. Floors in rooms are hard-wood and amplify sound from the hallway. Not a comfortable stay at all.
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Dec 2023
Jennifer, we're disheartened that your stay was not up to expectations. Your feedback regarding the condition of the hotel and the sound disturbances from the hallway is taken seriously. It's disconcerting to hear your level of comfort was less than suitable. We prioritize our guest's experiences and take note of these areas of concern for future improvements. Thank you for your valuable criticism.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly. We were there for a race and they had snacks and drinks set out each day. Very nice!
Stayed 3 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Kerri, it's wonderful to read about your positive experience at Fairfield Inn & Suites Dallas Downtown. We're pleased to know that our friendly team members and the thoughtful amenities, such as our snacks and drinks, enhanced your stay during the race. We look forward to welcoming you back next time!

10/10 Excellent

Paul, Green Bay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Paul, thank you for taking the time to leave a high rating for Fairfield Inn & Suites Dallas Downtown. It's wonderful to learn that you had an enjoyable experience. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is truly unique property with an "industrial"/loft vibe. The staff is very friendly and helpful - and the breakfast was fabulous. Our only concern was parking. Please be aware that the hotel valet quickly fills, and then you're on your own to find open paid parking elsewhere. The hotel lot was full the entire weekend and many of us parked in a paid open-air lot around the corner. About a half dozen cars had their windows busted the same night when we parked. There is ZERO security (not even cameras) and there was broken windshield glass already on the lot the day we arrived. Had we known this, we would have researched ahead of time for more secure covered parking. It would have been worth the research and even a longer walk for peace of mind.
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Elizabeth, it's terrific to hear you appreciated the distinct atmosphere and delicious breakfast at Fairfield Inn & Suites Dallas Downtown. Our team members are thrilled your interactions with them were pleasant. We understand parking can be an area of concern for many guests. Your feedback is invaluable and sheds light on a significant area we can focus on to improve guest experience. Next time you stay with us, we'll be more than happy to guide you towards secure parking options available around our property. It's unfortunate to hear about your experience with the external parking lot, but we sincerely hope it doesn't overshadow your otherwise great stay with us. We're looking forward to welcoming you back at Fairfield Inn & Suites Dallas Downtown.

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms and halls smell like insecticide/moth balls. It’s terrible and smells like the hotel guests are being fumigated. Also the valet lot is very small and was full all weekend leaving the majority of the hotel guests to park in expensive surface lots full of broken glass from all of the car break ins/thefts. The staff was great though as was the breakfast, but the smell and parking will keep us from coming back.
Stayed 2 nights in Dec 2023
Response from Customer Service on 11 Dec 2023
Christina, thank you for your feedback. It's disappointing to hear you were inconvenienced by an unexpected odor during your stay and had difficulties with parking options. We are grateful, however, that our team members and breakfast met your expectations. Your critiques will be instrumental in assessing how we can enhance our overall guest experience in the future.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Customer Service on 5 Dec 2023
Melanie, it's wonderful to know you had a satisfying stay at Fairfield Inn & Suites Dallas Downtown. We look forward to welcoming you back on your next visit to our hotel.

10/10 Excellent

Darby, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Services
Stayed 3 nights in Nov 2023
Response from Customer Service on 1 Dec 2023
Darby, it's fantastic to hear that you found the services at Fairfield Inn & Suites Dallas Downtown to be excellent. Your positive feedback motivates our team members to continue providing top-tier service to every guest. We eagerly anticipate your return visit. Thank you for choosing our hotel and for your glowing Expedia review.

10/10 Excellent

Diego

Stayed 2 nights in Nov 2023
Response from Customer Service on 18 Dec 2023
Thank you for the 5 out of 5 rating, Diego!We're thrilled to see how much you enjoyed staying at Fairfield Inn & Suites Dallas Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

4/10 Poor

gerber

Travelled with family
The stuff was so rude. I asked for a room with a best view and the lady told me that she can’t do that cause we did the reservation over the app not direct with them. That’s my first time that I heard that and was disappointed that to me.
Stayed 1 night in Nov 2023
Response from Customer Service on 17 Nov 2023
Gerber, we sincerely regret that your experience with us did not meet your expectations. It's unfortunate that there was some misunderstanding regarding room selection. Rest assured, our hotel aims to accommodate guests' preferences as best as we can. We will ensure our team members receive further training to prevent this situation in the future. Thank you for candidly sharing your feedback which enables us to improve.

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pillows and bed
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov 2023
Thanks for the lovely review, Harriet!It's wonderful you had such a fantastic stay at Fairfield Inn & Suites Dallas Downtown! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. We look forward to hosting you again soon for another amazing experience!Thank you again for sharing your feedback!

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic. Parking was in a small, uncovered lot across the street for $30. This seemd a bit excessive, but the valets were excellent.
Stayed 1 night in Nov 2023
Response from Customer Service on 8 Nov 2023
Thank you for the wonderful review, Deanna!It's excellent your time at Fairfield Inn & Suites Dallas Downtown was so lovely. Breakfast is the most important meal of the day and we're thrilled that you enjoyed our mouthwatering breakfast selection, although we're sorry you had parking trouble. That's what we like to see! We can't wait to host you again soon so we can share another great experience with you soon!Have a beautiful day!

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2023
Response from Customer Service on 28 Nov 2023
Vanessa, it's wonderful to hear you had a great experience at Fairfield Inn & Suites Dallas Downtown. We hope to see you again in the future for another memorable stay. Thank you for choosing us!

8/10 Good

De'Ja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 8 Nov 2023
Thanks for the 4/5 rating, De'Ja!We're happy you had such a lovely stay at Fairfield Inn & Suites Dallas Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 2 nights in Nov 2023
Response from Customer Service on 6 Nov 2023
Thanks for the fantastic rating, Courtney!It's outstanding we could exceed your expectations during your stay at Fairfield Inn & Suites Dallas Downtown. We're all looking forward to your next stay with us.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice. It was a really pretty place. Breakfast was really good for hotel food too. Was pretty impressed by that
Stayed 2 nights in Oct 2023
Response from Customer Service on 31 Oct 2023
Michelle, it's fantastic to hear you had a pleasant stay at Fairfield Inn & Suites Dallas Downtown. We're thrilled you enjoyed our well-appointed rooms, appreciated our aesthetic, and found our breakfast delightfully satisfying. Your impressive remarks mean a lot to us! We look forward to serving you again on your next visit.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
It's an older building but nicely updated and the free breakfast was better than most
Stayed 1 night in Oct 2023
Response from Customer Service on 31 Oct 2023
David, it's great to hear you appreciated Fairfield Inn & Suites Dallas Downtown's modern renovations, and found our complimentary breakfast exceeded your expectations. We're always working to provide a hospitable and enjoyable experience for our valued guests. Come back and visit us again soon!

8/10 Good

Tracy, Granbury

Travelled with partner
Liked: Property conditions & facilities
We have stayed here twice and probably won’t again due to the lack of parking. We end up having to park on the street with meters Because the valet is always full.
Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct 2023
Tracy, we genuinely appreciate your feedback and your continued patronage at Fairfield Inn & Suites Dallas Downtown. We understand your concerns regarding the parking situation. While we strive to provide ample valet service for all our visitors, we acknowledge it doesn't always meet everyone's needs or expectations. We value your thoughts as our team continues to make improvements to our guest experience.

2/10 Terrible

tracy

Stayed 1 night in Oct 2023
Response from Customer Service on 10 Nov 2023
Tracy, it seems your recent stay with us did not meet your expectations which we deeply regret. We seek every opportunity to improve, and your feedback would have been helpful. Please do feel free to share more details about your experience directly with us.

10/10 Excellent

Christopher

Stayed 5 nights in Oct 2023
Response from Customer Service on 7 Nov 2023
Christopher, we're thrilled you had a five-star experience at Fairfield Inn & Suites Dallas Downtown! It's always a pleasure to know we've hit the mark for our guests. We thank you for choosing us and look forward to having you back soon. Safe travels!

6/10 Okay

Kapree

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
WiFi didn’t work in my room. They need to have a better selection of breakfast options.
Stayed 2 nights in Sep 2023
Response from Customer Service on 16 Oct 2023
Kapree, it's important to us that our guests have an optimal experience. We regret that the Wi-Fi signal didn't meet expectations in your room, and appreciate your suggestion to diversify our breakfast choices. Your feedback will be helpful for future improvements. Thank you for sharing your experience.

2/10 Terrible

Jeremy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My truck was stolen. The Manager was rude and refused to assist us. I will tell everyone I know not to stay here and I will never stay here again. Horrible experience. The Hotel should do their best to ensure the people staying with them are safe and their belongings are protected.
Stayed 2 nights in Oct 2023
Response from Customer Service on 16 Oct 2023
We appreciate your feedback, Jeremy.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

tracy l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like how every time I ran the sink in the bathroom that it smelled like rotten eggs! Mattress was super comfortable! Breakfast was awesome. Valet service, although pricey is super convenient and the guys were super friendly. Overall and great stay and would recommend!
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 10 Oct 2023
Richard, thank you for your rating! We're thrilled to see that you enjoyed your stay at Fairfield Inn & Suites Dallas Downtown. Our team eagerly awaits your return for another superb experience.