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Reviews of Courtyard by Marriott Addison Midway

3 out of 5
Courtyard by Marriott Addison Midway
4165 Proton Dr, Addison, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1004 reviews" "
Rating 8 - Good. 277 out of 1004 reviews" "
Rating 6 - Okay. 95 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights. Lovely and comfortable. Tho we did not get a welcome package at check-in. We were still treated very well by the employees.
Stayed 4 nights in Apr 2024

8/10 Good

Agnes F, Saraland

Liked: Cleanliness, staff & service, property conditions & facilities
Good exoerience
Stayed 4 nights in Apr 2024

4/10 Poor

Shon S

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Part of property under construction and our room 239 was across from all the activity. Chk it was slow. Really expected more from courtyard Marriott. This was at best a 2-3 star hotel. Not recommended.
Stayed 3 nights in Apr 2024

8/10 Good

Elijah Z

Liked: Cleanliness, staff & service, property conditions & facilities
no complaints.
Stayed 3 nights in Apr 2024
Response from Juan on 15 Apr 2024
Thank you

4/10 Poor

Sandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower head did not work, very disappointed.
Stayed 1 night in Apr 2024
Response from Juan on 15 Apr 2024
I'm so sorry for the inconvenience. Have a wonderful day.

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juan on 15 Apr 2024
Thank you.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly and helpful, the snacks are very reasonably priced, and the room was clean and the bed was comfy. Really enjoyed my stay here
Stayed 1 night in Apr 2024
Response from Juan on 15 Apr 2024
Thank you so much for the wonderful feed back. Please come back and see us soon. Have an excellent day.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and comfortable. The shower may need a bit of an update but overall it was a nice place to stay. Very convenient to shopping amd dining.
Stayed 1 night in Mar 2024
Response from Juan on 4 Apr 2024
Thank you very much, also thank you for bringing this up to our attention. We will have our maintenance team look into this. Have a wonderful day.

8/10 Good

Karissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff but the walls were thin and you could hear the neighbors entire phone conversations
Stayed 7 nights in Mar 2024
Response from Juan on 2 Apr 2024
Thank you so much. Sorry for the thin walls.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 2 nights in Mar 2024
Response from Juan on 2 Apr 2024
Thank you so much.

10/10 Excellent

Dontrell, Grovetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Juan on 2 Apr 2024
Thank you so much.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juan on 2 Apr 2024
Thank you so much.

8/10 Good

Aaron, Dry Run

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Juan on 18 Mar 2024
Thank you so much.

2/10 Terrible

Parag

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s more like a motel
Stayed 1 night in Mar 2024
Response from Juan on 14 Mar 2024
Thank you so much for the response, so sorry we could not meet your expectations.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Juan on 4 Apr 2024
Thank you very much

2/10 Terrible

Pablo

Stayed 1 night in Mar 2024
Response from Juan on 13 Mar 2024
So sorry we could not meet your expectations. I hope you have a wonderful rest of your day.

2/10 Terrible

Daniel

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
There was no daily service, no shuttles, and no complementary breakfast.
Stayed 3 nights in Feb 2024
Response from Juan on 4 Mar 2024
So sorry but all Courtyards do not have complementary breakfast. Yes, unfortunately we do not have a shuttle. Also, Marriott standard is room service is every other day until further notice. Have a wonderful day!

8/10 Good

Zdenka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Juan on 4 Mar 2024
Thank you!

10/10 Excellent

Denise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for work it was clean the beds were very comfortable. Will definitely stay again:)
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar 2024
Thank you so much, please come back and see us again!

10/10 Excellent

emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. There was an error with a charge on my credit card but it was rectified. Warm and kind staff.
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar 2024
Thank you so much.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar 2024
Thank you

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Easy stay. Friendly staff convenient spot
Stayed 4 nights in Jan 2024
Response from Juan on 4 Mar 2024
Thank you so much

10/10 Excellent

Mariellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and went above and beyond to accommodate our stay.
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar 2024
Thank you so much, please come back and see us again.

10/10 Excellent

Deshinae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Juan on 4 Mar 2024
Thank you

10/10 Excellent

Mielad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I totally recommend it to anyone
Stayed 2 nights in Feb 2024
Response from Juan on 4 Mar 2024
Thank you so much!

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Juan on 4 Mar 2024
Thank you

8/10 Good

Adedoyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here, the staff are amazing!
Stayed 3 nights in Jan 2024
Response from Juan on 29 Jan 2024
Thank you for the kind words. Come back and see us again.

2/10 Terrible

Shirley

Travelled with partner
Disliked: Cleanliness
This hotel was not clean they had to move my room because I had bed bugs, Got to the other room and had hair still in the towels
Stayed 2 nights in Jan 2024
Response from Juan on 29 Jan 2024
Sorry for the disappointing stay.

2/10 Terrible

ritika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old
Stayed 1 night in Jan 2024
Response from Juan on 29 Jan 2024
Sorry to not meet your expectations

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for our short stay. Was able to park right outside of my room and didn’t have to pay for parking.
Stayed 2 nights in Jan 2024
Response from Juan on 29 Jan 2024
Thank you so much for the rating. Come back and see us.

8/10 Good

Huda

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Juan on 29 Jan 2024
Thank you so much for the great review, come back and see us again.

10/10 Excellent

Shahidah

Stayed 3 nights in Jan 2024
Response from Juan on 27 Jan 2024
Thank you so much for the wonderful score, please come back and see us soon!

8/10 Good

ORNAN, Houston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was an ok hotel. Looks way nicer on pictures but not in reality
Stayed 2 nights in Jan 2024
Response from Juan on 22 Jan 2024
Thank you for thoughts, we really appreciate them. Come back and see us soon!

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, property conditions & facilities
Staff is wonderful! Very friendly and helpful!!
Stayed 3 nights in Jan 2024
Response from Juan on 22 Jan 2024
Thank you for the wonderful score! Come back and see us again.

10/10 Excellent

Dat

Stayed 2 nights in Jan 2024
Response from Juan on 4 Mar 2024
Thank you

10/10 Excellent

Betty

Stayed 3 nights in Jan 2024
Response from Juan on 22 Jan 2024
Perfect score! Thank you so much. We really appreciate this. Come back and see us soon!

8/10 Good

Jeffrey

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Juan on 22 Jan 2024
Thank you very much.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatly enjoyed my stay.
Response from Juan on 22 Jan 2024
Thank you very much.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Juan on 8 Jan 2024
Thank so much for the great review!

10/10 Excellent

Kristin

Stayed 2 nights in Dec 2023
Response from Juan on 8 Jan 2024
Thank you-thank you!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a late night arrival and the receptionist member couldn't have been more friendly and got us set up quickly. The Starbucks latte in the morning was a great start to the day.
Stayed 1 night in Dec 2023
Response from Juan on 8 Jan 2024
Thank you so much, I hope you have a wonderful New Year!

10/10 Excellent

Rashawnda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property, staff was great
Stayed 2 nights in Dec 2023
Response from Juan on 8 Jan 2024
Thank you so much for the wonderful review. Come back and see us again!

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
we just stayed one night to catch flight the next day, it was fine for the purpose and staff very friendly.
Stayed 1 night in Dec 2023
Response from Juan on 8 Jan 2024
Thank you for the great review! Have a wonderful day!

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Juan on 4 Jan 2024
Thank you-thank you! Great score, please come back and see us again!

10/10 Excellent

Rosalinda

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Amazing stay..Great customer service..will keep this place in mind for future trips
Stayed 1 night in Jan 2024
Response from Juan on 4 Jan 2024
Thank so much for the great review, come back and visit us soon!

10/10 Excellent

H Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spot on! Thank you.for a great stay!
Stayed 1 night in Dec 2023
Response from Juan on 4 Jan 2024
Thank you for the wonderful grading!

8/10 Good

Debbie

Stayed 2 nights in Dec 2023
Response from Juan on 22 Jan 2024
Than you very much, have a great day!

2/10 Terrible

Jackie

Travelled with family
Disliked: Amenities, property conditions & facilities
Terrible conditions toilet leaked all over floor, cramped and tiny.
Stayed 1 night in Dec 2023
Response from Juan on 2 Jan 2024
Thank you for the feed back, we do appreciate you letting us know of any issue during your stay so we can fix any issue you may encounter.

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Juan on 22 Jan 2024
Thank you for the wonderful score! Come back and see us again.

2/10 Terrible

Yuxue

Stayed 1 night in Dec 2023
Response from Juan on 2 Jan 2024
Have a good day.