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Reviews of Wingate by Wyndham Dallas Love Field

2.5 out of 5
Wingate by Wyndham Dallas Love Field
8650 N Stemmons Fwy, I-35E Exit 434A Empire Central, Dallas, TX

Reviews

7.6

Good

Rating 10 - Excellent. 931 out of 2307 reviews" "
Rating 8 - Good. 611 out of 2307 reviews" "
Rating 6 - Okay. 339 out of 2307 reviews" "
Rating 4 - Poor. 188 out of 2307 reviews" "
Rating 2 - Terrible. 238 out of 2307 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Paola

Business traveller
I was disappointed with my recent stay at this hotel. The service was poor and unresponsive, which was quite frustrating. Additionally, the rooms have carpeted floors that smelled strongly of dust, triggering my allergies significantly. I would not recommend this hotel to those who expect a pleasant stay or have sensitivity to dust and allergens.
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Friendly Staff
Stayed 1 night in Apr 2024

4/10 Poor

Carol

Travelled with family
Disliked: Staff & service
We were double charged for our stay. Still waiting on that to be cleared. No room maid service. Stayed 3 nights. We were bever brought clean towels or clean cuos and coffee refills with put going to front desk ourselves. Front fesk couldnt find coffee for our room the first night
Stayed 4 nights in Apr 2024

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Indoor pool
Stayed 1 night in Apr 2024

8/10 Good

Megan

Stayed 1 night in Mar 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 1 night in Apr 2024

2/10 Terrible

Linda

Disliked: Cleanliness
Really old and dingy I don’t recommend the hotel at all I was very disappointed
Stayed 2 nights in Apr 2024

6/10 Okay

Traequan

Liked: Cleanliness, staff & service
Location is odd
Stayed 1 night in Apr 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Josiah,We are delighted to hear that you had a positive experience during your stay with us. We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been a 5 star if the pool was warm. It was very cold, we did not get in.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Laura, We regret to hear about your experience with the pool temperature. We appreciate your feedback and will share it with our team for future improvements. Your comfort is important to us and we hope you still enjoyed your stay with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value! Room was quiet and bed was comfortable, free breakfast (full buffet) and free airport shuttle, pleasant staff.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Elizabeth,We are delighted to hear that you found our hotel to be a good value and that you enjoyed our quiet rooms, comfortable beds, complimentary full buffet breakfast, free airport shuttle, and our friendly staff. Your feedback is greatly appreciated, and we hope to welcome you back in the future!

10/10 Excellent

Michel

Stayed 1 night in Mar 2024
Response from Manager on 26 Apr 2024
Hello Michel,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you ever decide to visit again, we would love to welcome you back and make sure your stay is just as enjoyable.

10/10 Excellent

Michael, Cosby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place with friendly staff. Room was excellent
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Michael,We're delighted to hear you enjoyed our clean hotel and friendly staff during your stay. It's great to know that you found your room to be excellent. Our team appreciates your kind words and hopes to welcome you back in the future for another wonderful experience.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty, so the front desk was alerted. The gentleman behind the desk showed us a different room that was a little more clean, but had bed bugs. It was in a very run down neighborhood with gang graffiti on the exterior of many neighboring buildings. We could not stay here and found a different hotel.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Amy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Was okay for the night. They had a very good breakfast buffet included.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Patricia, We are pleased to hear that you found our breakfast buffet enjoyable during your stay. Thank you for taking the time to share your feedback with us. We hope to welcome you back in the future for another comfortable experience.

4/10 Poor

Patrice

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Patrice, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a horrible experience. I selected this as it was close to the airport with shuttle service to and from …. When i called for shuttle service they informed me it did not begin until 5pm ( my flight landed at 2pm) after an $80 cab fare for the 15 minute drive … i was informed the last shuttle service back to the airport was at 10am…my meeting ended at 11am … when i talked to the hotel before booking i was not informed of the limited hours shuttle service … The cable in the room did not work… front desk said there was a local cable outage … i suspect it was local to the hotel for non payment… the furniture was dirty and well worn… the breakfast was very limited and i needed 4 paper plates so they didn’t collapse getting back to the table… i will NEVER stay at a wyndham facility again …
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello David, We regret to hear about the inconveniences you encountered during your stay. Should you have future accommodation needs, we recommend contacting the hotel directly to inquire about any service limitations. Your feedback regarding the room's amenities and breakfast will be shared with the appropriate teams for review. Thank you for taking the time to share your experience with us.

6/10 Okay

Jonny

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Unfortunately my wife forgot her toilet-bag in the bathroom when we checked out. We got the toilet bag back two days later, which we are grateful for but unfortunately two designed silver necklaces were missing.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jonny,We are happy to hear that the toiletry bag was returned to you. Please feel free to reach out to our management team for further assistance regarding the missing items. Thank you for bringing this to our attention so we can investigate further.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay for the night before a flight!
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Mark,We're overjoyed to hear you had a great stay with us before your flight! We appreciate your kind feedback and hope to welcome you back in the future for another pleasant visit.

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean but the dining furniture needs to be updated it was worn.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Shelia,We appreciate your feedback on the peaceful and clean environment at our hotel. We will certainly consider your suggestion regarding updating the dining furniture for future improvements. Thank you for sharing your experience with us.

4/10 Poor

Nashelle

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Nashelle, We appreciate you taking the time to share your experience with us. Please feel free to contact our team directly with any further details regarding your stay so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Terrance, Keystone Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Terrance, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
A very nice spacious room in impeccable condition. All good.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Stephanie,We are delighted to hear that you found our room spacious and well-maintained during your stay. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Beth

Travelled with family
Liked: Property conditions & facilities
Loved the pool and hot tub, friendly staff!
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Beth,We're delighted to hear you enjoyed our pool, hot tub, and friendly staff during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back for another memorable experience in the future.

6/10 Okay

Chelsey

Liked: Staff & service
Close to the airport, but needs updates. Bathroom appeared dirty even though it wasn't from all the stained caulking. There was a stain on the curtain that looked like a bloody handprint. Carpet is old and dingy.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Chelsey, We appreciate your feedback and apologize for falling short of expectations. Our team will address your concerns to ensure a more pleasant stay for future guests. Thank you for bringing these issues to our attention.

10/10 Excellent

Daniel, Marietta

Stayed 1 night in Apr 2024

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and i really liked the fact is they keep a close eye on the building sure to a lot of people walking by
Stayed 2 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello Yolanda,We appreciate your positive feedback regarding our friendly staff and security measures. Your safety and comfort are our top priorities, and we're glad you noticed our vigilance in maintaining a secure environment for all our guests. Thank you for sharing your experience with us.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Booked property for airport shuttle. Informed at early evening checkin that all the morning shuttles to get me to the airport for a 6:45AM flight with Southwest were full. Under X cost me $36. Not an overall happy stay.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Donald, We apologize for any inconvenience you experienced with the airport shuttle service. We recommend guests to book their shuttle in advance for early morning flights to secure a spot. Your feedback is valuable for us to improve our services. Thank you for bringing this to our attention.

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant employees. Room comfortable. Not luxurious but perfectly fine. Comfortable bed.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Molly,We're glad to hear you found our team pleasant and enjoyed our comfortable room and beds. We strive to offer a cozy stay for all our guests. Should you have any further feedback to share, please don't hesitate to reach out to our management team for further assistance.

8/10 Good

Philip

Stayed 2 nights in Apr 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at front desk was pleasant and helpful. Busy place but the staff obviously work hard and are friendly. Breakfast standard quality, just fine.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Tom,We are pleased to hear that our front desk team left a positive impression on you and that you found our staff friendly and hardworking. Your feedback regarding the breakfast is appreciated, thank you for sharing your experience with us.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Tiffany,We're delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Carolyn D.

Business traveller
Average
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Carolyn D.,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

6/10 Okay

Christopher

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This facility was worn and dirty. I couldn’t recognize the front doors because they were so worn down. In my room, there was a hole in the wall, the floors had clearly not been mopped (you could see bare foot prints in them), the refrigerator made a strong buzzing noise and shook, the toilet would not refill unless I tried flushing a few times, and the corners in the bathroom were filthy. The shuttle van to the airport was old and dirty. It sufficed for a single night but I will not be returning.
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Christopher, We appreciate you bringing these concerns to our attention and apologize for any inconvenience you experienced. Your feedback will be shared with our team for further review and improvement. We strive to provide a comfortable and clean stay for all our guests. Thank you for sharing your experience, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Holly

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 4 Apr 2024
Hello Holly, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property was nice, but I would not have chosen to stay there for a long stay. The area had nothing in it to make it desirable. I got a booking discount from Expedia and was only staying for a few hours between my missed flight and standby flight. The front desk clerk and shuttle drivers were wonderful and very kind and made the process less painless than it could have been.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Rachel,We appreciate your feedback and are pleased you found our staff accommodating. While our property may not have met your extended stay needs, we strive to offer a comfortable short-term stay. We regret the location did not meet your expectations but are glad your interactions with our team were enjoyable. Thank you for choosing to stay with us during your layover and we hope to welcome you back in the future.

6/10 Okay

Norma

Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Norma, We are delighted to hear you chose our hotel for your stay. If you have any feedback to share, we would love to hear from you to improve our services for future guests.

2/10 Terrible

Christopher

Disliked: Amenities
My car was broken into
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Christopher,We're truly sorry to hear about your experience. Guest safety is paramount to us, and we work diligently to maintain a secure environment. Please feel free to reach out to our management team with any further concerns you may have regarding the incident.

6/10 Okay

Rosondra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I like that parking wasnt an additional fee. I also enjoy the breakfast provided.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Rosondra,We are pleased to hear that you appreciated our complimentary parking and breakfast offerings during your stay. Your satisfaction is our priority, and we strive to provide exceptional services to all our guests. We hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Lizelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Lizelle,We are delighted to hear that you had a pleasant stay at our hotel! If you have any suggestions or observations from your visit, please don't hesitate to contact us directly. We look forward to welcoming you back soon for another enjoyable experience!

10/10 Excellent

Sarah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy to check in and Dave front desk is super!
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Sarah,We are glad to hear you found our hotel location and check-in process satisfactory. Our team, including Dave, strives to provide excellent service to all our guests. Should you have any further feedback or inquiries, feel free to reach out to our management team. Thank you for staying with us.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice hotel. Breakfast options were great with bacon, eggs and potatoes both mornings we were there. Pool area was nice but hot tub was dirty (probably my only complaint). Rooms were standard but clean! I would stay again!
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jessica, We are pleased to hear that you enjoyed our breakfast options and found our rooms clean. Thank you for your feedback about the pool area, we will address this with our team. We hope to welcome you back for another stay in the future!

8/10 Good

Tisha, Dripping Springs

Business traveller
Liked: Cleanliness, amenities
My room was mostly clean but all the common areas were really shabby.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Tisha,Thank you for sharing your feedback with us. We appreciate you bringing this to our attention as we are always looking for ways to improve our guests' experience. Your comments will be shared with the relevant team for further review and attention to detail. We hope to have the opportunity to welcome you back in the future for an improved stay.

4/10 Poor

Wendy, Scottsdale

Disliked: Cleanliness, property conditions & facilities
Checkin was ok but the entire facility is tired and run down.couch in room was stained, bedding felt very old, bathroom floor sticky. Every chair in the breakfast area was peeling fake leather. Although stuff was friendly enough, shuttle to airport convenient. Would not however stay her again.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Wendy,Thank you for sharing your feedback with us. We appreciate your comments and will address them with our team for improvements. We're glad you found the shuttle service convenient and that you found our staff friendly. Your input helps us enhance our guest experience for the future.

2/10 Terrible

Karla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very shady…. Beware
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Karla,We appreciate your feedback and regret to hear about your experience. Please feel free to contact our management team to address any concerns you may have further. Thank you for bringing this to our attention.

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe! Accessible
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Lauren,We appreciate your feedback on the safety and accessibility of our hotel. We strive to provide a secure and convenient experience for all our guests. Your comments will be shared with our team for future improvements. Thank you for choosing to stay with us.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Manager on 11 Apr 2024
Hello Michael,We are thrilled to hear that you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Ned, Red Oak

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out. Very helpful staff
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Ned,We are delighted to hear that you found our staff to be helpful during your stay. Thank you for taking the time to share your positive feedback with us. Your comfort and satisfaction are always our top priorities. We look forward to welcoming you back in the future.

8/10 Good

Belise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar 2024
Hello Belise, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Rosario

Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Rosario, We're sorry to hear about your experience. Please reach out to us with any feedback from your stay so we can address your concerns and improve our services.