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Trashy in the parking lot, inside smelled like cigarettes/ weed, rooms run down. Pillows like a pile of lumpy mashed potatoes. Noisy A/C unit. Needs to be torn down and rebuilt.
Jonathan
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Jonathan,I deeply regret the various challenges you faced throughout your stay. This falls well below our service standards, and I genuinely apologize for any inconvenience and discomfort you endured. Your detailed input is crucial, and we will promptly address each concern with the utmost urgency. Please know that this does not reflect the level of service we aspire to deliver. I hope you will grant us another opportunity to surpass your expectations in the future.
It's a good hotel for my 2nd staying but sounds like price increased a little bit compared to last year
James
Stayed 8 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi James,Thank you for your feedback! We're glad to hear you had a good stay for the second time. Your continued patronage is valued, and we hope to welcome you back again soon.
10/10 Excellent
Shantol
28 Apr 2024
Shantol
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Shantol,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
6/10 Okay
Deanna
Travelled with partner
23 Apr 2024
The breakfast was very very limited. No fresh fruit; no yogurts; no bagels or English muffins. The area is under construction so maneuvering the area can be challenging.
Deanna
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Hi Deanna,I regret that the breakfast did not meet your expectations. Your feedback is valuable to us, and we'll certainly consider it as we strive to improve our breakfast offerings. Additionally, we regret any challenges you faced due to ongoing construction in the area, and we appreciate your patience and understanding during this time. We hope to have the opportunity to welcome you back for an improved experience in the future.
10/10 Excellent
Beatrice
22 Apr 2024
Liked: Cleanliness
Beatrice
Stayed 1 night in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Hi Beatrice,We are truly grateful for your recent stay and for awarding us with a perfect 5-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.
Property in dire need of new paint and tile. Room was dark with little lighting.
Kelly
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Kelly,We apologize for any inconvenience caused by the condition of the property and the lighting in your room. We'll consider your comments as we work to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back again in the future.
It was close to the airport and easily accessible.
Caitlin
Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Hi Caitlin,Thank you for your feedback! We're glad to know that you liked our hotel's proximity to the airport. Being conveniently located near major routes can make travelling easier for our guests. If you have any other comments or suggestions, we'd love to hear them. We hope to have the pleasure of welcoming you again.
10/10 Excellent
Badr, Nazareth
13 Apr 2024
Badr
Stayed 7 nights in Apr 2024
Response from Sophia CSR on 6 May 2024
Hi Badr,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
10/10 Excellent
Charlcie
11 Apr 2024
Charlcie
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Hi Charlcie,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
10/10 Excellent
Trenton
8 Apr 2024
Trenton
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Hi Trenton,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
10/10 Excellent
Khual
8 Apr 2024
Liked: Cleanliness
Khual
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Khual,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
Hi Mohamed,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We are constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.
We had a super delayed flight and was exhausted and the room was clean but the room was so stinking
Gaukhar
Stayed 1 night in Apr 2024
Response from Sophia CSR on 3 Apr 2024
Hi Gaukhar,I apologize for the inconvenience caused by the odour in your room despite its cleanliness, especially after experiencing a super delayed flight. Your feedback is crucial, and we will address this issue promptly with our housekeeping team to ensure a more pleasant stay for our guests. We hope to welcome you back for a better experience.
10/10 Excellent
Adela
2 Apr 2024
Adela
Stayed 1 night in Mar 2024
Response from Sophia CSR on 23 Apr 2024
Hi Adela,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
10/10 Excellent
Erika, El Paso
Business traveller
2 Apr 2024
Staff have a great professional personality!!!
Erika
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Erica,We appreciate your positive remarks about our employees. We are overjoyed to learn that you encountered them as professionals. We work hard to deliver top-notch customer service, so hearing that our efforts were valued is quite encouraging. We appreciate your input very much and hope to have you back soon for more wonderful experiences.
Hi Jose,We are excited to hear you were satisfied with the service you received throughout your stay. Providing outstanding service is our main priority, and we appreciate your input. We hope to welcome you back in the future!
6/10 Okay
Shweta
1 Apr 2024
The room itself was decent.
Shweta
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Shweta,Our team is delighted you found the room to be adequate throughout your visit. We value our customers' comfort and satisfaction with their accommodations. We appreciate your feedback and hope to welcome you back for a better experience in the future.
Hi Cindy,Your appreciation of our hotel's close location to the highway makes us happy. Being conveniently located near major routes can make travelling easier for our guests. We look forward to having the pleasure of seeing you once more.
Amazing location between DFW airport and Irving area. Good mattress and breakfast. You can walk to the gas station and fast food.
DALMARA
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Dalmara,We are glad to hear that our team was able to assist you and provide a refund. Your understanding and appreciation mean a lot to us, and we hope to have the opportunity to welcome you for a future stay.
I was unable to stay due to airlines mixup, but they were very generous to refund my money & I am very appreciative for that.
Amanda
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Amanda,We are glad to hear that our team was able to assist you and provide a refund. Your understanding and appreciation mean a lot to us, and we hope to have the opportunity to welcome you for a future stay.
6/10 Okay
Alaine
14 Mar 2024
Disliked: Property conditions & facilities
The room stunk of heavy cigarette smoke and I could hardly sleep. Very disappointed you'd put a guest in such a room...
Alaine
Stayed 1 night in Mar 2024
Response from Sophia CSR on 14 Mar 2024
Hi Alaine,We deeply regret the bad experience you had due to the strong odour of cigarette smoke in your room. We sincerely apologize for any inconvenience this may have caused you during your visit; this is not the quality we strive to keep. The concerned staff members receive your comments and use them to make improvements. We hope to have the chance to make things right when you come back.
Hi Tan,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is valuable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.
I reserved 2 twin bed.
But there is just one king bed room!
And that room had smoking small even if i reserved non smoking room!
SUNG JOON
Stayed 1 night in Mar 2024
Response from Sophia CSR on 9 Mar 2024
Hi Sung,We apologize for the inconvenience and disappointment you experienced. It is regrettable that the room you were allocated did not meet your preferences regarding smoking. Please know that we take your feedback seriously, and we will address this internally to prevent similar occurrences in the future. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make it up to you on your next visit.
Hi Dalmara,We're thrilled to hear that you found our bedsheets and bed to be comfortable during your stay. We're glad we could provide you with the comfort you deserve. Your satisfaction is our priority, and we hope to continue exceeding your expectations on your future visits. Thank you for your feedback!
4/10 Poor
Sangeeta
5 Mar 2024
Disliked: Property conditions & facilities
Sangeeta
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 6 Mar 2024
Hi Sangeeta,We recognize that we fell short of meeting your expectations on this particular occasion, as reflected in your rating of 2. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.
6/10 Okay
Rob
1 Mar 2024
Liked: Staff & service
Rob
Stayed 9 nights in Feb 2024
Response from Sophia CSR on 4 Mar 2024
Hi Rob,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
10/10 Excellent
Chris
28 Feb 2024
Chris
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Hi Chris,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
10/10 Excellent
Belinda
26 Feb 2024
Belinda
Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Belinda,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
2/10 Terrible
James
16 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
There was a roach in my room
James
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 18 Feb 2024
Hi James,Our entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to the roach. We've communicated your feedback to the relevant staff to address the pest problem promptly. We hope you'll consider giving us another chance the next time you're in the area.
Hi Mitsuji,Thank you for your positive feedback! We're glad you found our rooms clean and our staff friendly. Your satisfaction is our priority, and we look forward to providing you with another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.
Easy check in, front desk is very nice and friendly.
Senaida
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Hi Senaida,We're delighted to hear that you had an easy check-in experience and found our front desk staff to be nice and friendly. We're glad we could make your stay pleasant from the moment you arrived. We appreciate your review and hope to welcome you back again soon!
This place is simply a great place to stay in Dallas! The staff is super friendly and helpful.
Isuru
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Hi Isuru,It is good to hear that you had a great experience at our hotel. Our team works hard to provide friendly and helpful service, and we're thrilled that you appreciated their efforts. Thank you for your kind words, and we look forward to hosting you again on your next visit to the area!
Hi Matthias,Thank you for choosing to stay with us! We're delighted to hear that you had a positive experience during your quick stay, including enjoying our breakfast offerings. Wishing you many more enjoyable stays with us in the future!
Dear Guest,Getting a 10-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
8/10 Good
Scott
3 Feb 2024
Liked: Cleanliness, staff & service
Scott
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 4 Feb 2024
Hi Scott,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 4 stars. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Good
Giovanna
29 Jan 2024
Liked: Cleanliness
Overall rating Good but very bad breakfast
Giovanna
Stayed 1 night in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Hi Giovanna,Thank you for providing feedback on your overall experience. We appreciate your positive rating, and we're sorry to hear that the breakfast did not meet your expectations. Your feedback is valuable, and we'll use it to improve our offerings. If there are specific aspects of the breakfast that you found lacking or if there's anything else you'd like to share about your stay, please feel free to let us know. We're committed to enhancing our services, and your input helps us in that process. We hope to have the opportunity to welcome you back and provide an improved breakfast experience in the future.
4/10 Poor
Ashraf
Travelled with family and small children
28 Jan 2024
Liked: Amenities
Disliked: Staff & service
IST they give the key and we went to that room and found one shoe and music continues from that room we close that room and asked to change the room they gave and when we went to that room found hair is on the pillow and the sheet. Didn’t get any clean fabric smell, looks like they forgot to change it.
Ashraf
Stayed 1 night in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Hi Ashraf,It's disappointing to hear about the issues with the initial room and the cleanliness concerns in the second room. This is not reflective of our usual standards, and we take your feedback seriously. We will investigate these matters thoroughly and take the necessary steps to ensure that such incidents are addressed promptly. Your comfort is our priority and we hope to have the opportunity to provide you with a much-improved experience.
Hi Brandon,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
Hi Yvonne,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.
10/10 Excellent
Karen
23 Jan 2024
Karen
Stayed 1 night in Jan 2024
Response from Sophia CSR on 25 Jan 2024
Hi Karen,Receiving a flawless 10-star rating from our esteemed guests fills us with gratitude and reinforces our dedication to providing outstanding service. We're delighted that your stay was a positive experience, and we're eagerly anticipating the opportunity to welcome you back on your future travels.
There were cockroaches in my bathroom, told the front desk. They said they’d have someone come check on it, never did. Asked to refund room or move rooms and was told no. Terrible experience. Will not return.
Ronald
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Hi Ronald,Our entire team expresses regret for the unpleasant experience you had at our property. We sincerely apologize for the issues related to bugs. We've communicated your feedback to the relevant staff to address the pest problem promptly. If you have any further concerns please call up the property for the resolution.
Hi Shamarcles,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.
Hi John,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 5-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.
Easy access. Good location for our needs on this particular trip.
Frank
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Hi Frank,Glad to hear that you found our location to be convenient. We strive to provide our guests with a prime location that offers easy access to local attractions, dining options, and transportation. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.
Hi Aaron,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.I appreciate the generous 8-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, with the goal of providing an even more exceptional experience.
10/10 Excellent
Samuel
15 Jan 2024
Didn’t have any issues. Great breakfast options.
Samuel
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Hi Samuel,Thank you for your excellent rating! We're delighted to hear that you had a seamless experience and enjoyed the breakfast options. Providing a trouble-free stay with appealing amenities is our goal. We look forward to hosting you again for another positive experience in the future!
Hi Luis,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
Hi William,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
4/10 Poor
Whitney
11 Jan 2024
Whitney
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Hi Whitney,As you have rated us below 3, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.
The young lady who checked me in was very sweet and professional!
Paula
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.