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Reviews of Royal Garden Hotel

4 out of 5
Royal Garden Hotel
NO. 769 Meijing Road, DaLang Town, Dongguan, Guangdong

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 132 reviews" "
Rating 8 - Good. 62 out of 132 reviews" "
Rating 6 - Okay. 13 out of 132 reviews" "
Rating 4 - Poor. 6 out of 132 reviews" "
Rating 2 - Terrible. 1 out of 132 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

YingKit, Orlando

Stayed 2 nights in Nov 2023
Response from null on 11 Mar 2024
Distinguished guests, thank you for your support and recognition of the hotel, and thank you very much for your praise. We will try our best to do our best. Your satisfaction is the driving force of our service. We look forward to your coming again. I wish you a happy life and work!

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with well equipped gym
Very spacious and well kept room but surprised that there was no bathtub which I thought it has when I booked from picture. So when I requested for room with bathtub, I was asked to pay extra. I was disappointed that there was no free upgrade as I have booked 2 rooms 2 night each.
Stayed 2 nights in Jan 2020
Response from null on 11 Mar 2024
Distinguished guests, thank you for your support and recognition of the hotel, and thank you very much for your praise. We will try our best to do our best. Your satisfaction is the driving force of our service. We look forward to your coming again. I wish you a happy life and work!

10/10 Excellent

Ed, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Hyatt at Songshan Lake (close by) and the rooms here are almost identical, same room layout, slightly different bathroom but at half the price. About the only drawback is if you don't speak Chinese (I don't). Only 1 in 20 speak English, where the Hyatt probably more like 1 in 2. But the restaurant staff used Google translator, probably could have never ordered dinner without it. There is a buffet that would make it easier but I avoid buffets. I only rated the amenities a 4 because it appeared there was some remodeling going on near the swimming pool (which looked great but didn't use it) so maybe more amenities will be forthcoming.
Stayed 4 nights in Jul 2019
Response from Alice Deng on 18 Dec 2019
Dear guests, thank you for your support and recognition of the hotel. Thank you very much for your favorable comments. Thank you for your valuable comments. The hotel will provide corresponding English training for the staff. We will try our best to do better. Your satisfaction is the driving force of our service. We look forward to your coming again. Have a good life and work.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Cissy Chen on 7 May 2019
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort
Business Trip
Good room size and good place to stay in the area.
Stayed 8 nights in Apr 2019
Response from Cissy Chen on 26 Apr 2019
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Cissy Chen on 10 Apr 2019
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel
I use to stay at this hotel one week, each month, during the last 2 years. the hotel is clean and the service team is very polite.
Stayed 2 nights in Mar 2019
Response from Cissy Chen on 20 Mar 2019
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The in room phone system is antique with loud static on line. Only 2 English language cable stations that played same programming every day. Room Servise food was terrible.
Stayed 3 nights in Jan 2019
Response from Cissy Chen on 25 Jan 2019
Dear，we are so sorry about the terrible experience in our hotel,the facilities of hotel is getting updated and upgraded step by step,once more, we do apologize to you sincerely,best regards.

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NA
NA
Stayed 1 night in Jan 2019
Response from Cissy chen on 25 Jan 2019
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good to stay in the hotel.
Stayed 2 nights in Jan 2019
Response from Cissy Chen on 23 Jan 2019
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Dongguan - will stay here again
Very good hotel for staying in Dongguan, rooms very large and comfortable, good facilities, and the best thing is the internet allows access to Facebook, Google, Youtube etc. Not a high percentage of the staff speak english, but it's not really a problem.
Stayed 5 nights in Nov 2018
Response from Cissy Chen on 22 Nov 2018
Dear sir,thanks for identify with our hotel,according to you feedback we will improve our staff English level,look forward to service you again,best wish to you.

8/10 Good

Raymond W Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Cissy Chen on 3 Nov 2018
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Cissy Chen on 23 Oct 2018
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Cissy Chen on 9 Oct 2018
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Cissy Chen on 13 Aug 2018
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good and comfortable.
Stayed 2 nights in Jun 2018
Response from Cissy Chen on 3 Jul 2018
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

4/10 Poor

Syed

Disliked: Cleanliness, staff & service, property conditions & facilities
Travel to Shenzhen
I did not feel welcomed at the hotel. Check-in counter desk staff did not smile and tried to help you. Language was the biggest hurdle. Currency rate was the worst. Everywhere 1.0USD is 6.26RMB but hotel was converting at 1.0USD is 5.96RMB. Room was old furniture and uneven bed. Overall not a pleasant experience.
Stayed 3 nights in Mar 2018
Response from Cissy Chen on 26 Mar 2018
Dear sir,we are so sorry about your an aggravating experience in our hotel,according to you retroaction we will improve our staff English level and pay attention to employee services,best wish to you.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Garden
Visit to Royal Garden was pleasant, clean and overall good hotel for the price. However the breakfast food choices were more asian in style then a western breakfast- not a lot of choice for a buffet. Also no nightlife there nightclub basically empty
Stayed 3 nights in Jan 2018
Response from Cissy Chen on 30 Jan 2018
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

6/10 Okay

Ron

Liked: Cleanliness, room comfort
Staff do not speak English. Very difficult to get service
Stayed 2 nights in Dec 2017
Response from royal garden hotel on 25 Dec 2017
Thanks for choose royal garden hotel,according to you retroaction we will improve our staff English level,look forward to service you again,best wish to you.

8/10 Good

Ron

Liked: Cleanliness, property conditions & facilities, room comfort
Chineese Staff sgould learn English
Hotel Staff does not sleak English. Especially in the Lobby service. Very difficult to order something and get it right. And when they make a mistake because they did nit underatand they will still charge you.
Stayed 6 nights in Dec 2017
Response from royal garden hotel on 22 Dec 2017
Thanks for choose royal garden hotel,according to you retroaction we will improve our staff English level,look forward to service you again,best wish to you.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel stay
The hotel room was clean with the air conditioning working as required. The amenities provided were adequate and it was an overall comfortable stay. I have been staying here every time I came to Dongguan. One of the best hotels in the area.
Stayed 1 night in Dec 2017
Response from royal garden hotel on 11 Dec 2017
Thanks for identify with our hotel,look forward to service you again ,best wishes to you

10/10 Excellent

Kinson Chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel great bed
Good hotel in a good area, a little bit pointless having a balcony if there are no chairs to let you sit and relax, but apart from that I was very happy and would recommend
Stayed 1 night in Jul 2017
Response from royal garden hotel on 18 Aug 2017
Dear guests, thank you for choosing emgrand garden hotel, also thank you very much for the high praise, your satisfaction is our service, look forward to your visit again, wish you a happy life and work!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Georgene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Very nuce snd helpful.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As advertised
Business trip, spent two evenings at this hotel. Hotel staff very polite and helpful! Rooms were big and bed was comfortable. Wonderful dinner at onsite Japanese restaurant first night. Sat outside by the waterfall one evening, very relaxing! Will stay here again in the future.

8/10 Good

W Y Raymond

Liked: Cleanliness, room comfort
Good Hotel
Short stay overnight during visit to factory facilities. Above standard compared to other local hotels. Would return to stay.
Response from General Manager on 21 Jan 2017
Thanks for recognition of Royal Garden hotel，hope to service you again,best wishes to you.

10/10 Excellent

KIRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I had longer to enjoy it

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit Old but comfy
A bit old... 3 of 5 restaurants are closed. No Room Service... The food is not very good. The Mini bar was closed, and after i ask to open it, it was almost empty. I think this Hotel lost his prestige...
Response from General Manager on 18 Sept 2016
Thanks for choose royal garden hotel,according to your suggestion we are so sorry about that the mini bar was closed because some tour group requirement and sometime our room attendant forgot to open it after the tour group leave,we have report you problem to relevant departments and we have aware that we need to check the room careful before the guest check in.We can offer room service if you dial "2" when you in the room.We are trying our best to offer better service to the guest,looking forward to service you again. Best wishes to you.

10/10 Excellent

PRASHANT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Eddie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed at this hotel many times and it is still one of the best in Dongguan. The bed is comfortable and the service is good. The breakfast spread is also more than adequate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. My 40th trip to China and this was at the end of a 2 week business trip. Stayed here several times. Happy with this hotel!
Response from royal garden hotel on 3 Jun 2016
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

10/10 Excellent

Vivek, QLD, Australia

Liked: Cleanliness, staff & service, room comfort
Excellent & Comfortable
I had a great welcome and comfortable stay at Rotal Garden. Staff was very helpful and everything was in emasculate condition except room carpet which was old & stained everywhere.
Response from royal garden hotel on 14 May 2016
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel, with friendly staff. Rooms are very nice and location was good.
Response from Royal Garden Hotel on 23 Oct 2015
Thanks for choose royal garden hotel,according to your advise we will try ro improve our staff English level.Look forward to service you again,best wishes to you.

10/10 Excellent

Amit, TelAviv

Liked: Cleanliness, property conditions & facilities, room comfort
Luxury rooms in a garden style area
Great Hotel, rooms are perfect, large size, all was super clean. The only issue is that some of the lobby team are not able to speak English, which is a pity for foreigners.
Response from royal garden hotel on 12 Dec 2015
Thanks for choose royal garden hotel,according to your retroaction we will try to improve English level of our hotel's staff ,aslo you can get help from the assistant manager,Looking forward to service you again.

10/10 Excellent

Alan, Lincolnshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel in Dongguan.
Stayed at this hotel on many occasions. Staff always very helpful.
Response from Royal Garden Hotel on 8 Oct 2015
Thanks for your ratification of our hotel,we are trying our best to offer better service to the guest,looking forward to sevice you again. Best wishes to you.

6/10 Okay

Sabreena

10/10 Excellent

Marc , B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for business trip
The hotel is equal to other 5 star hotels that I have stayed at in Dongguan and about half the price. The staff are friendly and I had no language trouble throughout my stay. The breakfast is ok, not amazing, but included within the room rate. The coffee was the best I'd had in China though! The rooms are spacious and have everything you could need for a relaxing business trip with reasonable internet speeds. I think the hotel runs a VPN, so you can access western websites that I have found blocked at other Chinese hotels and locations (Facebook, Gmail, etc).
Response from Royal Garden Hotel on 8 Oct 2015
Thanks for your ratification of our hotel,we are trying our best to offer better service to the guest,looking forward to sevice you again. Best wishes to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Stayed at this hotel on many occasions. Rooms are very comfortable and the size of a suite. Free WiFi and a decent mix of restaurants. A great hotel for those doing business in Dongguan.
Response from Royal Garden Hotel on 8 Oct 2015
Thanks for your ratification of our hotel,we are trying our best to offer better service to the guest,looking forward to sevice you again. Best wishes to you.

10/10 Excellent

Saul, Souderton, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Dongguan
Visited Dongguan for business and stayed for a couple nights in November 2014. The hotel and room were very nice and very clean. The staff was very friendly and very helpful. This was my second trip to the Royal Garden Dongguan and I will definitely stay there again.

8/10 Good

Glenn, Los Angeles, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value - Beautiful grounds
Definitely would stay at this hotel again. Rooms good size Bed and Pillows comfortable as Beds in China go. Grounds are well maintained and beautiful It was a little difficult to navigate the grounds as maps were a little unclear. Staff were friendly - better than most other hotels in China Check-in/out was efficient English was weak but acceptable and typical Dinner in the western restaurant was okay, but way over priced Breakfast in restaurant was satisfactory Purpose on my visit was business, but was also I nice place to stay with families

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Norman

Stayed 1 night in Mar 2023
Response from null on 11 Mar 2024
Distinguished guests, thank you for your support and recognition of the hotel, and thank you very much for your praise. We will try our best to do our best. Your satisfaction is the driving force of our service. We look forward to your coming again. I wish you a happy life and work!

2/10 Terrible

Verified traveller

Stayed 7 nights in Feb 2020
Response from null on 11 Mar 2024
Distinguished guests, thank you for your support and recognition of the hotel, and thank you very much for your praise. We will try our best to do our best. Your satisfaction is the driving force of our service. We look forward to your coming again. I wish you a happy life and work!

10/10 Excellent

Janne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

MAMORU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
初の宿泊
バーは お酒の種類が豊富でした 日本料理は まあ中国なので味は普通でしたが 単価はとても高い 特に冷酒小瓶は日本円で￥4500位します 部屋はとても広く シーツもマットレスもとても良い 日本人が好む 薄めの ルールフレグランスもあり 宿泊費と立地としてのホテルとしてのレベルはとても良かったと感じました そしてベランダがついていて 外に出られる構成は 中国に300回程 行っていますが初めてでした。
ロビー
Stayed 3 nights in Dec 2019
Response from Alice Deng on 1 Jan 2020
Distinguished guests, thank you for your support and recognition of the hotel, and thank you very much for your praise. We will try our best to do our best. Your satisfaction is the driving force of our service. We look forward to your coming again. I wish you a happy life and work!