Title: KOI Resort & Residence Da Nang - Inclusive Spa access Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # KOI Resort & Residence Da Nang - Inclusive Spa access Luxury resort on the beach, with outdoor pool ![Outdoor pool](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/d881674b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/ed64ba99-1a27-47d6-b4cf-aa9a9be73419-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/0dee76cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/3549c226.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Grand Suite | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/229aa2bf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies KOI Resort & Residence Da Nang offers a peaceful getaway near Marble Mountains. Enjoy a complimentary breakfast buffet before heading to the white sand beach or outdoor pool. The property features spa services, in-room WiFi, coworking spaces, and helpful concierge assistance. 7.6 Good ## Popular amenities - - Bar - Pool - Room service - Spa - Laundry £155 includes taxes & fees 29 Sept - 30 Sept ## Room options ### Check availability for these dates # Tonight [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=101153602&PinnedHotelID=101153602&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=101153602&PinnedHotelID=101153602&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=101153602&PinnedHotelID=101153602&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=101153602&PinnedHotelID=101153602&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=101153602&PinnedHotelID=101153602&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=101153602&PinnedHotelID=101153602&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=101153602&PinnedHotelID=101153602&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=101153602&PinnedHotelID=101153602&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/0dee76cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three-bedroom bungalow with pool view ### Highlights Garden Separate sitting area Soundproofed Air conditioning Free cots/infant beds Smart TV Blackout curtains Separate bedroom - 3 bedrooms - Sleeps 6 - 3 King Beds ![Four-bedroom villa with private pool | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/6740e0c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Four-bedroom villa with private pool ### Highlights Garden Separate sitting area Soundproofed Private pool Air conditioning Free cots/infant beds Dining table Smart TV - 4 bedrooms - River view - Sleeps 7 - 3 King Beds and 1 Single Bed ![Premier Villa | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/dcd4b90f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Villa ### Highlights Soundproofed Air conditioning Smart TV 3 bedrooms Blackout curtains 3 bathrooms Bathrobes Rainfall showerhead - 3 bedrooms - Sea view - Sleeps 6 - 3 King Beds ![Deluxe Twin Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/b2e23b28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Soundproofed Air conditioning Free cots/infant beds Smart TV Blackout curtains Separate bedroom Private bathroom Bathrobes - Partial ocean view - Sleeps 4 - 2 Single Beds ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/91e616f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio with Mountain view ### Highlights Soundproofed Air conditioning Free cots/infant beds Smart TV Blackout curtains Separate bedroom Private bathroom Bathrobes - Mountain view - Sleeps 2 - 1 Double Bed ![Four-bedroom beachfront villa with private pool | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/09e24458.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Four-bedroom beachfront villa with private pool ### Highlights Garden Separate sitting area Soundproofed Private pool Air conditioning Free cots/infant beds Dining table Smart TV - 4 bedrooms - Sea view - Sleeps 7 - 3 King Beds and 1 Single Bed ### Presidential Apartment ### Highlights Soundproofed Private pool Air conditioning Smart TV 3 bedrooms Blackout curtains 3 bathrooms Bathrobes - 3 bedrooms - River view - Sleeps 6 - 3 King Beds ![Grand Suite | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/229aa2bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite ### Highlights Separate sitting area Soundproofed Private pool Air conditioning Free cots/infant beds Smart TV Blackout curtains Separate bedroom - 1 bedroom - Beach view - Sleeps 2 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/0dee76cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three-bedroom villa with private pool ### Highlights Garden Separate sitting area Soundproofed Private pool Air conditioning Free cots/infant beds Smart TV Blackout curtains - 3 bedrooms - River view - Sleeps 6 - 3 King Beds ![Signature Studio | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/01c8678d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Studio ### Highlights Soundproofed Air conditioning Smart TV Separate bedroom Blackout curtains Private bathroom Bathrobes Rainfall showerhead - Ocean view - Sleeps 3 - 2 Single Beds ![Deluxe Double Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/155bef6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Free cots/infant beds Smart TV Blackout curtains Separate bedroom Private bathroom Bathrobes - Partial ocean view - Sleeps 4 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/102000000/101160000/101153700/101153602/91e616f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio ### Highlights Soundproofed Air conditioning Smart TV Separate bedroom Blackout curtains Private bathroom Bathrobes Rainfall showerhead - 452 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ## You may also like Ad ![Front of property](https://images.trvl-media.com/lodging/6000000/5250000/5241400/5241400/d02ec4a6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Banyan Tree Lang Co Hue City - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDa-Nang-Hotels-KOI-Resot-Residence-Da-Nang.h101153602.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDa-Nang-Hotels-KOI-Resot-Residence-Da-Nang.h101153602.Hotel-Information) ## About the area Located on the beach, KOI Resort & Residence Da Nang - Inclusive Spa access is in Ngũ Hành Sơn, a neighbourhood in Da Nang. Han Market and Hoi An Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore My Khe Beach and Marble Mountains. Da Nang Downtown and East Sea Park are also worth visiting. [Visit our Da Nang travel guide](https://www.expedia.co.uk/Da-Nang.dx974) [View more Resorts in Da Nang](https://www.expedia.co.uk/Da-Nang-Hotel-Resorts.d974-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.00361%2C108.26598&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yEbvyN7_F_sXJGGTLvEjqWqfTQ8=) Truong Sa, Ngu Hành Son, 11, Da Nang, 550000 ### What's nearby - Marble Mountains - 2 min walk - 0.1 miles - My Khe Beach - 19 min walk - 1.0 mile - Non Nuoc Beach - 1 min drive - 0.5 miles - Bac My An Beach - 5 min drive - 3.0 miles - Legend Da Nang Golf Resort - 6 min drive - 3.3 miles ### Getting around - Ga Le Trach Station - 21 min drive - Da Nang (DAD-Da Nang Intl.) - 23 min drive ### Restaurants - ‪Man Ho Restaurant - ‬16 min walk - ‪Melia Private Beach - ‬9 min walk - ‪Vive Océane - ‬19 min walk - ‪La Luna - ‬2 min walk - ‪Regency Club - ‬14 min walk ## About this property ### KOI Resort & Residence Da Nang - Inclusive Spa access Luxury resort near My Khe Beach Near Marble Mountains, KOI Resort & Residence Da Nang - Inclusive Spa access provides a free breakfast buffet, a beach bar and a free daily manager's reception. With amenities such as a white sand beach and a free beach shuttle, this resort is the perfect place to soak up the sun. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at any of the 3 on-site restaurants. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a garden and a playground. Other perks at this resort include: - An outdoor pool and a children's pool - Free valet parking - Meeting rooms, coworking spaces and coffee/tea in reception - A 24-hour front desk, a banquet hall and concierge services Room features All 174 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes. More amenities include: - Hydromassage showers, bidets and baths or showers - 55-inch Smart TVs with digital channels - Wardrobes/cupboards, daily housekeeping and desks ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free beach shuttle - Free valet parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available daily 6:30 AM to 9:30 AM - 3 bars/lounges - 3 restaurants - A beach bar - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Things to do - 24-hour pool access - Children's pool - Gym - Outdoor pool - Playground - Steam room ### Family friendly - Children's pool - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Lockers - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - 4 meeting rooms - Conference centre - Coworking space ### Outdoors - Barbecue grill - Garden - On the beach ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Braille/raised signage - Doorbell and phone notification - Front entrance ramp - Hand-held showerhead - Handrails in stairways (140 centimetre high) - Hardwood flooring in room - Height-adjustable showerhead - Lift (150 centimetre wide door) - Low-height electrical sockets in bathroom - Visual doorbell notification - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (140 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Bidet - Dressing gowns - Free toiletries - Hair dryer - Hydromassage showerhead - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 55-inch smart TV with digital channels ### Food and drink - 24-hour room service - Free bottled water - Meal delivery service - Minibar ### More - Air conditioning - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for VND 800000.0 per day. ### Payment types at the property ## Important information ### Optional extras - Rollaway bed fee: VND 800000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention 24-hour pool access No pets and no service animals are allowed at this property ### Property is also known as Koi & Da Nang Da Nang KOI Resot Residence Da Nang KOI Resort Residence Da Nang KOI Resort & Residence Da Nang Resort KOI Resort & Residence Da Nang Da Nang KOI Resort & Residence Da Nang Resort Da Nang ## Frequently asked questions ### Does KOI Resort & Residence Da Nang - Inclusive Spa access have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day. ### How much does it cost to stay at KOI Resort & Residence Da Nang - Inclusive Spa access? > As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at KOI Resort & Residence Da Nang - Inclusive Spa access on 29 Sept 2025 start from £155.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Da-Nang-Hotels-KOI-Resot-Residence-Da-Nang.h101153602.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is KOI Resort & Residence Da Nang - Inclusive Spa access pet-friendly? > No, pets are not allowed at this property. ### How much is parking at KOI Resort & Residence Da Nang - Inclusive Spa access? > Valet parking is free at this property. ### What time is check-in at KOI Resort & Residence Da Nang - Inclusive Spa access? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at KOI Resort & Residence Da Nang - Inclusive Spa access? > Checkout is at noon. ### Where is KOI Resort & Residence Da Nang - Inclusive Spa access located? > Nestled on the beach, this Ngũ Hành Sơn resort is within a 5-minute walk of Marble Mountains and Non Nuoc Beach. My Khe Beach is 1 mi (1.6 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## KOI Resort & Residence Da Nang - Inclusive Spa access Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 25 8 - Good 2 6 - Okay 7 4 - Poor 6 2 - Terrible 6 ### 8.0/10 Cleanliness ### 8.0/10 Staff & service ### 8.0/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 10/10 Excellent #### Thao 29 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice resort, excellent service. We stayed in the Grand Suite and very happy with it. The suite offered a great view of the beach, city, and Marble mountain. The beach is so beautiful. We loved everything here and will be back whenever we visit Da Nang. ![](https://a.travel-assets.com/ugc/hotel-reviews/111692b1-1f35-4aff-9e54-394516dc529a-1751181171746.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a5a3e750-d10d-4ce7-85a7-c99674f2386b-1751181174217.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ec8b7c18-c170-471b-8c03-965c06812e49-1751181174111.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4c5f7ce4-33a0-4ee6-bb02-fcc2e6073c4f-1751181173292.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thao Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Jamie 22 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This place was terrible..The grounds looked nice but the staff are horrible..Bugs, ants, didn't clean rooms..It was hard to get anything from them. Very unhelpful..Air conditioning didn't work..Hair in food..Drinks horrible..its a pretty place with horrible service. ##### Jamie Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### John 15 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The resort, amenities, the staff are all top notch! ##### John Stayed 5 nights in Jan 2025 ### 4/10 Poor #### Elisabeth 31 May 2025 Some great moments and facilities but overall disappointing. The hotel is huge and spacious and a wonderful location, easy access to Da Nang, right in front of Marble Mountain, and on the beach. Breakfast buffet was incredible. However service and staff were inconsistent. I was told off for using ##### Elisabeth Stayed 6 nights in May 2025 ### 10/10 Excellent #### Marcos 9 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was perfect ##### Marcos Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Vu 8 Feb 2025 Nice ##### Vu Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Sahar 31 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had amazing experience in the Koi resort, the location is amazing, just between the beach and marble mountain!! ##### Sahar Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Aleisha 28 Oct 2024 Liked: Staff & service, amenities, property conditions & facilities Had an amazing stay at Koi Resort. The place is so peaceful, staff very attentive. Overall could not fault ##### Aleisha Stayed 1 night in Oct 2024 ### 10/10 Excellent #### David 12 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities We booked a villa at the resort and Kim Anh was our host and she and the staff took great care of us. They were very responsive with all our needs such as requesting services, towels, rides, etc. The service and staff here are exceptional and really make you feel welcomed. I highly recommend this resort if you’re staying in Da Nang. ##### David Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Ryan 4 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Here’s a good review for a resort in English: "I just had a fantastic stay at KOI Resort & Residence Da Nang. From the moment I arrived, I was greeted with warm hospitality from the staff. The room was beautifully decorated and spotless, with a stunning ocean view. The amenities, like the infinity pool and spa, were amazing and provided the perfect relaxation. The food at the restaurant was delicious, especially the fresh seafood. I will definitely be returning and recommending it to my friends!" ##### Ryan Stayed 1 night in Jan 2025 ### 10/10 Excellent #### JAEHUN 20 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 2박방갈룸좋습니다. 시설이 크고 좋습니다. 빌라에서 지내는데 부족한 부분은 없었습니다. 호텔건물과 5분내외로 이동할 수 있어 좋고 짐이있으면 직원분들이 버기카를 태워줍니다. 궁금한게 있다면 Kim Anh에게 물어보면 친절하게 알려줍니다. 대부분 대응은 kim이 친절하게 알려주어서 좋습니다. 아직까지는 사람이 붐비지 않아서 대부분 전세내고 사용하는거 같아서 좋습니다. 항상 잘 웃으면서 대응해주시는 모든 직원분들이 좋아서 다시 방문하고 싶어요. ##### JAEHUN Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### gail 24 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room itself was a good size with decent amenities, but the overall cleanliness of the resort was extremely disappointing. The hallways were filthy with visible dirt everywhere. When we checked in, I started sneezing immediately, and it only stopped after I personally cleaned every surface in the room myself. Housekeeping was inconsistent and poorly done. Even after they “cleaned,” I often had to go over everything again. Turndown service was hit-or-miss, and when I called to request basic items like towels or coffee, they would either forget or only show up after a very long wait. On one occasion, I had to request fresh towels because the ones originally provided had hair on them, which is completely unacceptable. The toiletries were also terrible, the shampoo smelled like dish soap, and the body wash did nothing for the skin. One particularly frustrating policy was that Grab (food delivery service) drivers were not allowed onto the premises. This is an unreasonable rule, especially for guests who don’t want to leave the resort but still need to eat. On a positive note, the breakfast buffet had a good variety of options and was enjoyable. The spa was also a highlight, I had a wonderful massage, and the spa staff were friendly and professional. However, the overall experience was overshadowed by the lack of cleanliness and poor service. It was also strange that we were only given one key at check-in despite being two guests. ##### gail Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Verified traveller 6 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Birthday Getawat Hotel was far from the main city, so a lot of the tours do not pick up. We booked the Bana Hills tour from the hotel and had to pay extra for pick up. We had to get Grab to go into town, which was fine because it was cheap. We booked the Grand Suite and it was magnificent. Loved the ocean view and wrap around balcony to the city view. Our room had both views. The staff is very nice always willing to help if needed. Breakfast buffet was huge, from Asian to western choices. You won't be starving when you leave. Would I stay in room again?? FOR SURE!! You can't beat the view, even if it means I have to get a Grab to go into town. ![](https://a.travel-assets.com/ugc/hotel-reviews/E1A4E43F47787350E47A8BEE72A6AA9AB75EA5B21741239572637.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DC9D5459F768DE9B9E848DBEA69CA48174183D141741239577057.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/92A07A04168CE88FC89F7E8C391D2C846D2048451741239582596.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/57DE4059B12438E6656A0A8FB93479940B9919661741239590271.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 7 nights in Feb 2025 ### 6/10 Okay #### Brett 23 Apr 2025 Liked: Cleanliness, property conditions & facilities The checking processes was inefficient. Waited well past the checkin time and had to approach staff 3 times before the keys were handed over. The villa we stayed in only had hot water for 1 of the 3 days which was dissapointing. The staff lack communication skills and seem very new to their roles. The food options at the hotel are not great and a little overpriced. The actual resort looks very nice and the villa, apart from the lack of hot water, was perfectly positioned close to the beach and pool. The pool itself does not have enough lounge chairs for the amount of people using it. The water is also very cloudy. Overall the experience was ok, but not up to expectations when considering the price of the room. ##### Brett Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Brenda 1 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a lovely stay at Koi Resort Danang. The aesthetic of the resort is modern, luxurious, and thoughtfully designed—everything felt fresh and high-end. We stayed in a spacious 4-bedroom villa with a private pool, which offered amazing value compared to what you'd pay for a similar stay in places like Mexico. One of the biggest highlights was the complimentary breakfast buffet. It was incredibly generous with a wide variety of options, from Western staples to local Vietnamese dishes. Definitely something we looked forward to every morning! The staff were wonderful—friendly, helpful, and always kind to our two young kids (ages 4 and 5). There were daily kids' activities by the pool, which gave me time to relax and read. These activities do come at an extra cost, but we found them well worth it for the experience and convenience. The resort itself is very peaceful and quiet—almost surprisingly so. It felt a bit empty at times, but we actually appreciated the tranquility. While it is a bit removed from the main part of Da Nang, Grab rides were cheap and easy to arrange, so we had no trouble getting around. The room was clean and well-maintained, and we loved that we could easily adjust the air conditioning to our preference. The lush surroundings added to the relaxing vibe of the resort. Overall, this was a comfortable, serene, and luxurious stay with plenty of Western comforts. I would absolutely stay here again. ##### Brenda Stayed 3 nights in Mar 2025 ### 4/10 Poor #### Wilfred 11 Jun 2025 Liked: Cleanliness Disliked: Staff & service Receptionist tried to bill my credit card USD 192,674.81 (yes its $192k) twice which led to the bank freezing my card whilst I was in a foreign country. The house keeping staff entered the room while I was changing clothes without giving me any time to cover myself. They just went knock knock and enter under 2 seconds. The air conditioner was not working, despite complaining twice, the staff said it was working. The thermostat was set on 18, and the measured temperature by the thermostat said 25, yet the staff insisted that it was working. My sleep was hampered and the whole trip was a mess. The staff was unhelpful and outright lying. I reached the hotel 5 hours before checkin time after a 14 hours journey. Even though the room was ready, they did not let me enter. They had the room keys in the stash that said ready rooms, yet the receptionist kept insisting that the checkin time is 2 pm. The food was all meat and nothing on the healthy side. The receptionist advised us to visit the Bana Hills during evening and night and said its more fun. Most of the hills close at 6pm and we were not allowed entry to the cable cars. We wasted 2 hours in travel. My friend went for a massage and the masseuse tried to sexually assault him by attempting to by giving him a handjob despite him saying no multiple times. ##### Wilfred Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Bekah 28 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This resort is really beautiful. Like other reviews say it isn’t yet fully completed but it had everything my family needed and it was a little quieter than other busy resorts we stayed at which was actually very nice. The breakfast buffet was perfect with good food and options. What makes this resort amazing is the kindness of the staff however. They really try to meet your every need, they are polite and friendly and really listen to you. We didn’t have a great experience at the restaurant there onsite (I think it still needs some fine tuning and it can come right) but the staff listened to the feedback you can tell they are trying to listen & learn to see what they can do better. They apologised & then offered some free poolside drinks also. They didn’t need to do this but you can tell they really want you to have a good time - which we did. I would certainly come back again. The villa was nice and large which was relaxing. ##### Bekah Stayed 4 nights in Jul 2024 ### 4/10 Poor #### Verified traveller 30 Jul 2024 Disliked: Room comfort #### Dont think i will return The hotel is new and alot of the amenities, bars and restaurants it says is open is not yet open or ready. Housekeeping continously bang the door even when you flag do not disturb on your room. Not alot of staff spoke English so incorrect information was provided. Laundry service damaged my clothes however they did refund me for the item as it was brand new but shouldn't of happened in the first place. In room food options needs to be improved, the menu shows roughly 10 options and nothing else, purely local items but should show some Western items to cover all basis. Was planning to check out early due to how poor the service and the quality of the hotel was but the general manager Joyce went above and beyond to try and make up for all the short falls. This hotel needs staff like Joyce to truly improve its offering otherwise it cannot contend with the Marriotts etc and definatly not Hyatt. ##### Verified traveller Stayed 4 nights in Jul 2024 ### 6/10 Okay #### Anastasia Maria 7 Aug 2024 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Beautiful facilities, pool and proximity to the beach. The bungalows are spacious. Food from the breakfast buffet is pretty good, decent spread. BUT- so many things went wrong during our stay. Our door lock stopped working twice. Key cards stopped working randomly. There were plumbing issues. Lots of the hardware in the bungalow was faulty, which is concerning considering this place just only opened in May (I stayed in August) The AC in the gym and the spa was broken, making it extremely uncomfortable. Occasional visits from lizards in the bungalow. The staff, however, even with their limited English, still tried their hardest to make our stay comfortable, regardless of the multiple mishaps. Especially Kim! She went above and beyond to make sure I had a nice birthday, and gave us her own personal # to personally contact her if we had any issues. I think this property has a long way to go though. I'd love to see it succeed... but more than half of the hotel was vacant and despite it looking luxurious, just as we started to relax and enjoy, there was yet another reminder that the hotel is not ready. ##### Anastasia Maria Stayed 3 nights in Aug 2024 ### 2/10 Terrible #### Lenair 26 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities After traveling from Dallas Texas to Da Nang Vietnam, my wife and I were very excited to get to our clean, comfortable, Grand Suite we reserved for my 60th birthday vacation getaway. When we got to our Grand Suite the temperature was at least 79 degrees or hotter because the AC was not working. The staff were already aware that the AC was not working before we were assigned to the suite, but never informed us. The room was invested with ants, the wet bar sink was half full of water with a continuous stream of water running all through the night, the hallways lead to the room hasn’t been vacuumed or clean. Seems like four weeks. They are dead cockroaches. You can see them as you walk the halls the grand suite is so dusty you find yourself sneezing from the dust. The bathroom countertops seem like they haven’t been thoroughly clean for weeks. it was such a letdown and disappointment, but we was too tired to try and find a new place after traveling for so many hours to get to the perfect getaway spot. We thought after three days calling to get the AC working and having 3 to 5 AC people to come out to tell us that they would have to take the entire unit out at 9:30 PM to get the AC working they decide to give us a new room on day three totally unacceptable. I have never been so disappointed. ##### Lenair Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Minh 21 Jun 2025 ##### Minh Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Shannon 15 Jun 2025 ##### Shannon Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Wang Ruby 14 May 2025 ##### Wang Ruby Stayed 5 nights in May 2025 ### 6/10 Okay #### Abigail Thao 6 May 2025 Liked: Room comfort ##### Abigail Thao Stayed 3 nights in Apr 2025 ### 2/10 Terrible #### Hitoshi 3 May 2025 Disliked: Staff & service, amenities, property conditions & facilities 14:00にチェックインしたが、お客が多いとのことで、何時にチェックイン出来るかわからないと言われた。 またルームクリーニングも同様。 あり得ない対応、どちらも強いクレームを入れないと対応してくれない。 ##### Hitoshi Stayed 3 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Caravelle Saigon](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Caravelle-Saigon.h69803.Hotel-Information) > > [Renaissance Danang Hoi An Resort & Spa](https://www.expedia.co.uk/Hoi-An-Hotels-Renaissance-Hoi-An-Resort-Spa.h17891194.Hotel-Information) > > [Au Lac Charner Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Au-Lac-Charner-Hotel.h11849092.Hotel-Information) > > [Victoria Hoi An Beach Resort & Spa](https://www.expedia.co.uk/Da-Nang-Hotels-Victoria-Hoi-An-Beach-Resort-Spa.h1449309.Hotel-Information) > > [Peridot Grand Luxury Boutique Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Peridot-Grand-Hotel-Spa-By-AIRA.h45982222.Hotel-Information) > > [Hotel de l'Opera Hanoi - Mgallery](https://www.expedia.co.uk/Hanoi-Hotels-Hotel-De-LOpera-Hanoi-Mgallery.h4011565.Hotel-Information) > > [Mia SaiGon Luxury Boutique Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Mia-SaiGon-Luxury-Boutique-Hotel.h37282059.Hotel-Information) > > [Liberty Central Saigon Riverside](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Liberty-Central-Saigon-Riverside.h6456944.Hotel-Information) > > [Hoi An Beach Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Hoi-An-Beach-Resort.h1522088.Hotel-Information) > > [Little Hoi An. 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